Customer Relationship Management Consultant HCLTech

16.0 - 22.0 years

0 Lacs

karnataka

On-site

As a CRM Functional Consultant with 16-22 years of experience, you will play a critical role in driving CRM transformation initiatives across Sales, Marketing, and Service processes in Bangalore. Your primary responsibility will be to leverage your deep functional expertise in CRM systems and strong analytical skills to align business needs with technology solutions effectively. Your key responsibilities will include serving as the functional lead for CRM initiatives, gathering and analyzing business requirements, collaborating with technical teams and stakeholders, driving CRM reporting and analytics, managing stakeholder communication, and ensuring high system usability and user adoption. To excel in this role, you must possess in-depth functional knowledge of CRM systems, experience in business analytics and data-driven decision-making, the ability to translate business requirements into CRM functionalities, and a track record of leading end-to-end CRM implementations or large enhancement projects. Additionally, exposure to ABAP for functional-technical collaboration, working knowledge of Jira and ServiceNow, and experience in CRM areas such as Sales, Marketing, Service modules, order management, lead lifecycle, ticketing systems, and web services integration would be advantageous. If you are a strategic thinker with a passion for driving CRM transformation and have a proven ability to bridge business requirements with technology solutions, we invite you to join our team and make a significant impact on our CRM initiatives.,

Posted 1 week ago

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