Lead Engineer, Managed Services

As a Support Engineer/Senior Support Engineer L2 at Pentair, you will be responsible for providing support for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. Your primary duties and responsibilities will include: - Investigating issues and providing resolutions at device/connectivity/platform/application layers - Monitoring application and platform performance - Identifying, categorizing, prioritizing, diagnosing, routing, tracking, and closing alarms raised by monitoring tools - Analyzing logs of reported issues - Updating ticket status and progress on the ticketing tool - Triaging Mobile App issues on both Play Store & App Store - Handling Web App issues - Resolving platform (AWS) issues - Managing incident, problem, change, risk, and knowledge management - Proposing solutions to recurring incidents and new enhancements - Reporting service management status and tracking - Implementing continuous service improvement and process management - Managing the Production AWS platform and deployed applications - Troubleshooting and solving incidents within SLA timelines Qualifications and experience required for this role: - Bachelors degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline - 4+ years of experience in L2 of managed services/application support - 1+ years of experience in Smart/Connected Products & IoT workflow - Hands-on experience in troubleshooting Mobile or Web App issues - AWS platform experience or certification in AWS (Solution Architect/SysOps) - Proficiency in scripting languages like Python/Python Boto or Golang/Node-js - ITIL certification is preferred Preferred skills and abilities: - Willingness to work in a 24X7 shifts environment - Excellent troubleshooting and analytical skills - Customer-focused with a positive attitude - Ability to deliver innovative solutions and meet business needs - Self-driven with a commitment to high standards of performance - Good verbal and written communication skills About Pentair: Pentair provides smart, sustainable water solutions globally to ensure reliable access to clean water. With a focus on reducing water consumption and ensuring water is clean when returned to the environment, Pentair is dedicated to managing water resources efficiently. Pentair's diverse workforce is united in the belief that the future of water management depends on their efforts. For more information about Pentair, visit www.pentair.com. Pentair is an Equal Opportunity Employer, valuing diversity and cross-cultural insights for ongoing success. Join Pentair's team to contribute to improving water management worldwide.,