LEAD DESIGNER

As a member of the team, your role involves executing continuous improvement activities, conducting root cause analysis, and providing technical assistance to resolve customer issues effectively. Here is a breakdown of your key responsibilities: - Act as a point of escalation for complex and high-priority customer issues, ensuring their timely resolution. - Create root cause analysis for critical issues and implement necessary preventive measures to reduce future defects. - Collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs. - Provide technical assistance to team members in resolving customer issues. - Drive continuous improvement initiatives for support processes, workflows, and identify opportunities for innovation, automation, and efficiency enhancements. Qualifications required for this role: - Primary Skill: Modern Application Development-MEAP-Xamarin - Secondary Skill 1: Tools and Standards (APPS)-Development Tools-Progress OpenEdge - Secondary Skill 2: Business Productivity-SAG (Integration)-WebMethods Please note that there are 5 positions available for this role. If you have any additional questions or need more information about the company, please feel free to ask.,