Lead Control-M SME

Lead Control-M SME

Responsibilities

• Oversee installation, configuration, and upgrades of Control-M Enterprise Manager, Agents, and related components across Windows and Linux environments
• Manage job scheduling, batch processing, and advanced automation workflows to support business-critical operations
• Maintain and optimize Control-M databases, job templates, and parameter configurations to meet performance and operational goals
• Monitor daily operations, promptly troubleshoot job failures, and ensure the timely resolution of incidents
• Establish and execute disaster recovery plans for Control-M environments to ensure system resilience
• Develop and enforce best practices for job scheduling, change management, and compliance with internal operational agreements
• Lead Control-M migration projects, including documentation and management of database objects and environment changes
• Maintain comprehensive logs and documentation, such as PROCLOG, sysout, dailylog, and other operational reports
• Act as the SME for Control-M, providing mentorship, guidance, and support to IT teams and business stakeholders
• Liaise with vendors and internal teams for product support, issue resolution, and system enhancements
• Regularly update technical documentation, including end-user guides, system configuration manuals, and parameter guides
• Deliver training sessions and knowledge transfers to empower Control-M users and support staff

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 7+ years of experience in IT operations with at least 4 years as a Control-M administrator or SME
• Expertise in Control-M Enterprise Manager, Agents, and job scheduling concepts
• Strong knowledge of Windows and Linux server environments
• Proven background in disaster recovery planning and execution
• Proficiency in batch file remediation, database job templates, and understanding of compliance and operational frameworks
• Excellent skills in troubleshooting, documentation, and stakeholder communication skills
• English language proficiency at an Upper-Intermediate level (B2) or higher