Posted:2 months ago|
Platform:
Work from Office
Full Time
About this role: Wells Fargo is seeking a Lead Customer Service Representative for Reserves Disbursement process In this role, you will: Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects Research, respond to and resolve complex inquiries Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit Support capacity planning and loan assignments Prioritize work and provide day to day work leadership and mentorship to the support team Lead or contribute to customer issue resolutions that require coordination amongst various teams Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 6+ years of Commercial Mortgage Servicing experience including disbursements and wire transfers. Desired Qualifications: Excellent verbal and written communication skills Proven experience in interacting with onshore stakeholders Experience in handling wire transfers, including approvals Experience in interpreting and understanding complex loan language in loan documents
Wells Fargo
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Banking and Financial Services
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