Lead Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Lead Customer Service Representative for Reserves Disbursement process

In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
• Support capacity planning and loan assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ years of Commercial Mortgage Servicing experience including disbursements and wire transfers.

Desired Qualifications:

• Excellent verbal and written communication skills
• Proven experience in interacting with onshore stakeholders
• Experience in handling wire transfers, including approvals
• Experience in interpreting and understanding complex loan language in loan documents