Lead Analyst - Delivery Excellence

. Provide facilitation to projects and manage continued sustenance to QMS
. Conduct SQA reviews and ensure process compliance in projects. Conduct QMS trainings. Collect and report metrics data from projects. Review / write assigned processes / CRs. Participate in senior management review of projects. Participate in innovation program as Innovation facilitators for delivery and enabling function. Participate in conducting ideation session. Mentor PMs to in identifying risks,- data analysis, innovations etc.. Conduct QMS trainings. Collect and report metrics data from projects. Review / write assigned processes / CRs. Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership. Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints. Participate in Project team meetings. Participate in Project Causal Analysis meetings. Ensure formal Configuration Management of QMS documents and other documents. Ability to proactively call out issues and risks and provide solutions. Provide guidance to project teams on the relevant software engineering and project management practices for optimum results. Ensure best practices are captured and shared in organization. Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements. Articulate contractual risks and work with senior management to mitigate the same. Drive improvements for the respective BU. Strong facilitation skills with an ability to respond to immediate and urgent requests

Mandatory Competencies