Posted:1 day ago
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Job Title: L3 Oracle Exadata DMA
Location: Bengaluru / Pune / Coimbatore (Work from Office)
Shift: 24/7 Rotational Shifts
Job Summary
Oracle Exadata DMA (L3) responsible for managing and supporting enterprise-scale Oracle Exadata platforms, ensuring high availability, performance, security, and compliance. The role focuses on full-stack Exadata administration, including patching, upgrades, monitoring, backup and recovery, and disaster recovery operations. The DBA proactively troubleshoots complex production issues, performs performance optimization, and supports RAC, Multitenant, and Data Guard environments. Works closely with cross-functional teams to maintain stable, secure, and resilient database platforms aligned with business SLAs.
Key Responsibilities
Required Skills and Qualifications
Good-to-Have Skills
Free courses, interview questions and practice for each skill.
Wipro
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