Posted:4 days ago
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Rates incliding mark up - 140K/M
Mandatory skill - MariaDB Administrator
Locations Preferred 1 . Ist Preference is Pune and Coimbatore 2 . 2nd Preference is Bangalore and Hyderabad
Position: MariaDB Administrator (L3)
Experience: 6+ Years
Role Type: Production Support / Managed Services / Multi-Project Support
Role Summary
Seeking an experienced MariaDB Administrator (L3) to manage, support, and optimize enterprise MariaDB environments across multiple projects. The role involves database administration, performance tuning, high availability, backup and recovery, troubleshooting, security implementation, and cloud database operations.
Key Responsibilities
Required Technical Skills
Free courses, interview questions and practice for each skill.
Wipro
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