Posted:4 days ago
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Rates including mark up - 140K/M
Mandatory skills -
Mongo DB - Installation, Configuration, Upgrades, Patching
Position: MongoDB Administrator (L3)
Experience: 6+ Years
Location: Any
Role Summary
We are looking for an experienced MongoDB Administrator (L3) to support multiple enterprise projects. The candidate will be responsible for managing, monitoring, optimizing, securing, and troubleshooting MongoDB environments hosted on-premises and cloud platforms. The role requires strong expertise in MongoDB cluster administration, high availability, performance tuning, backup & recovery, and incident management.
Key Responsibilities
Required Technical Skills
Preferred Skills
Free courses, interview questions and practice for each skill.
Wipro
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