Lead Administrator - L1

Job Description

Essential Duties and Responsibilities (Focus on the highlighted ones. Power Platform is a plus) Microsoft Office 365 technical subject matter expert to include expert level understanding of Exchange online, Teams, SharePoint Online, Power Platform, Graph PowerShell scripting, Azure AD, Security, Intune etc. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Configuration and maintenance of policies, settings, and packages within the Microsoft 365 ecosystem. Promote innovative solutions to internal clients regarding Microsoft Productivity offerings. Drive continuous improvement efforts. Take ownership of issueequest through resolution or escalation. Minimum Required Qualifications 5+ years of relevant experience, particularly managing a medium/large size environment. Demonstrated knowledge of Microsoft 365 Administration and Azure AD. Working knowledge of ITIL processes. Microsoft O365 Certification, preferred but not required. Azure Certification, preferred but not required. ITIL Certification, preferred but not required. Migration of and implementation solutions from a design/architecture perspective related to Microsoft 365. Understanding of entire Microsoft Office 365 suite product and solutions. Building and executing PowerShell scripts. General knowledge of networking IP, DNS, SMTP. Knowledge of Identity management product such as Okta. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver/No Performance/Parameter/Measure 1 Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online.