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Assistant Manager - Compliance & Legal Mpokket Financial Services

3.0 - 8.0 years

6 - 15 Lacs

Kolkata, Bengaluru

Work from Office

To ensure compliance with regulatory and law enforcement requirements by efficiently managing frameworks related to complaint resolution, law enforcement communication, and grievance redressal in accordance with RBI guidelines and internal standards. Responsibilities 1. RBI Complaint Management Framework • Oversee and ensure timely closure of complaints received via RBI CMS portal. • Submit initial responses within 3 working days and ensure final resolution within defined timelines. • Review and vet responses for accuracy, completeness, and adherence to policy. • Track performance against defined metrics like single reply closures and response time SLAs. 2. Law Enforcement Agencies (LEA) Complaint Handling • Implement and maintain a robust mechanism for handling LEA requests and advisories. • Maintain a complete database of all LEA complaints with detailed records. • Ensure all responses are timely, accurate, and compliant with legal requirements. 3. Customer Experience & Grievance Redressal Oversight • Organize and conduct regular meetings of the Customer Grievance Redressal Committee. • Collaborate with internal stakeholders to ensure seamless complaint resolution across departments. 4. Credit Bureau Liaison • Handle communication with Credit Bureaus for consumer grievance redressal. • Monitor and resolve disputes while maintaining proper documentation and follow-up. What are we looking for in you? • Bachelors degree in Law or related field; BCom, BBA, MBA professional certifications preferred. • 35 years of experience in a Compliance, Customer Services handling RBI Ombudsman Complaints • NBFC and Banks. • Knowledge of RBI regulations with respect to grievance redressal mechanisms and very good understanding of the Financial Industry and Customer Services Framework. • Excellent communication, stakeholder management, and documentation skills. What’s in it for you? • Set your career on an exponential growth path with a start up. • Learning and growth!

Posted 18 hours ago

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National Nodal Professional Zupee

14.0 - 16.0 years

16 - 18 Lacs

Gurugram

Work from Office

About the job Responsibilities: Develop and maintain strong relationships with law enforcement agencies and government bodies at both the central and state levels. Act as a liaison between the company and relevant government officials to ensure compliance with regulatory requirements. Collaborate with government agencies to facilitate effective communication and partnership. Stay abreast of legislative changes and regulatory developments that may impact the gaming industry. Design and implement outreach programs to enhance the company's reputation and foster positive relationships with government entities. Provide strategic guidance on regulatory matters and actively participate in advocacy efforts to shape favorable policies. Coordinate and organize meetings, conferences, and events with government representatives to showcase the company's commitment to legal and responsible gaming. Manage and respond to government inquiries, ensuring timely and accurate information is provided. Collaborate with internal teams to ensure alignment with legal and regulatory requirements. Stay informed about industry best practices and contribute to the development of policies and procedures to ensure compliance. Qualifications: 14+ years - Bachelor's degree in Law, Political Science, Public Administration, or a related field. A Master's degree is a plus. Proven experience in government relations or public affairs, particularly within the gaming or entertainment industry. Strong understanding of the legal and regulatory landscape related to real money gaming in India. Excellent interpersonal and communication skills, with the ability to engage effectively with government officials at various levels. Strategic thinking and problem-solving abilities to navigate complex regulatory environments. Demonstrated ability to work independently and collaboratively in a fast-paced environment. High level of integrity and ethical conduct.

Posted 3 weeks ago

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