2212 Ldap Jobs - Page 9

As an experienced professional in implementing Identity & Access Management solutions, you will be responsible for implementing the RSA Identity Governance and Lifecycle Platform to automate provisioning, manage access governance, and handle access request management efficiently. Your expertise in Identity & Access Management tools will be crucial in ensuring that the right users have appropriate access to technology resources within the organization through authentication, access rights management, and access logging. Your key responsibilities will include conducting user access reviews, identifying and addressing Segregation of Duties (SoD) violations, managing user access authorizations, and handling provisioning/de-provisioning of accounts both internally and externally. You should have a solid understanding of LDAP/Active Directory concepts and possess hands-on experience in working with Active Directory. Excellent communication skills are essential as you will be collaborating with global counterparts and clients to understand their business environment and translate requirements into effective IAM solutions. Additionally, you should be a strong team player capable of leading and managing a team of IAM resources effectively. In terms of responsibilities, you will be tasked with implementing the RSA Identity Governance and Lifecycle (IGL) platform, configuring tasks, customization, coding, and testing. Deployment of the RSA IGL across multiple platforms such as QA, PROD, and DR environments will also fall under your purview. With a minimum of 3-8 years of experience in IDM implementation and support, you will be required to set up and develop dashboards and reports in RSA Aveksa, as well as establish collectors to gather data from various provisioning systems like Oracle, SQL Server, Active Directory, LDAP, etc., using scheduled jobs. Furthermore, documenting design specifications and solutions according to defined processes, policies, and standards within information security requirements will be crucial to ensure the smooth and secure operation of Identity & Access Management solutions under your supervision.,

As a member of the IT Security team at Fresenius Digital Technology, you will play a crucial role in the implementation, management, and operation of various security capabilities across different business segments within the Fresenius Group. Your responsibilities will include the deployment and maintenance of Identity Governance and Administration (IGA) solutions to ensure alignment with security, business, and compliance objectives. You will be involved in technical integrations of business applications such as Active Directory, SAP, and cloud platforms, in collaboration with application owners. Implementing best practices for IGA processes, including identity lifecycle management, access reviews, role modeling, and access policies will also be part of your role. Your expertise will be essential in troubleshooting and resolving IGA-related incidents and service requests, as well as monitoring and reporting on access risks and policy violations. Collaboration with cross-functional teams comprising business, security, infrastructure, HR, and application teams, both internal and external, will be integral to developing identity security workflows and integrations. Additionally, staying updated with industry trends, emerging technologies, and best practices in identity governance will be crucial to your success in this role. To excel in this position, you are required to have a minimum of 3 years of experience in Identity Governance and Administration or IAM roles. Hands-on experience with the IGA platform SailPoint ISC is essential, along with a solid understanding of identity governance principles and familiarity with security protocols and authentication standards. You should also possess experience in integrating IGA tools with cloud, on-premises systems, and SaaS applications, coupled with strong collaboration, communication, and documentation skills. Preferred qualifications include SailPoint ISC or IdentityNow Engineer/Architect Certification, experience with cloud environments such as AWS and Azure, and prior exposure to regulated industries and modern identity ecosystems. If you are seeking a challenging yet rewarding working environment where your expertise will be valued, Fresenius Digital Technology in Bangalore, India, may be the ideal workplace for you. To apply for this opportunity, please reach out to Amit Kumar at Amit.Singh1@fresenius.com. *Please note that by applying for this position, you agree that the country-specific labor laws of the respective legal entity will be applicable to the application process.,

You should have 5 to 10 years of experience in delivering Oracle ORMB (Revenue Management and Billing) projects. It is important for you to understand the data migration dependencies and collaborate with the functional team and technical developers to develop scripts for data extraction and conversion batch processes. Working closely with business analysts and the functional team will be essential to ensure successful data migration. In this role, you should have experience leading at least 3 ORMB/PSRM implementation projects. Your technical expertise should include Java, J2EE, Hibernate, JMS, LDAP, Spring Application framework, XML, Web Services, PL/SQL, JavaScript, and Github. Creating technical specification documents for customizations, with a strong background in object-oriented programming, software engineering, optimization, and debugging skills is crucial. Your detailed understanding of ORMB, OUAF (Oracle Utilities Applications Framework), Java/J2EE (EJB, JMS), OPA, Web Services, Oracle SOA Suite, XML/XSL, PLSQL, SQL, HTML/CSS/JavaScript, and technical expertise in various components like Algorithm, Service Program, Lookups, Tables, UI-Map, Batch, and more will be valuable in this role. You should be able to understand client requirements, challenges, and translate them into technical solutions. Being adaptable, resourceful, and capable of working under pressure to meet tight deadlines will be important. Strong interpersonal skills are necessary to collaborate effectively with both business and technical teams. As a self-starter, you should have a strong self-initiative, excellent verbal and written communication skills, and customer-facing experience. This position requires you to work effectively in a team environment across multiple locations and be open to short and long-term travel within and outside India. A Bachelor's/Master's degree in engineering, technology, or an equivalent field, along with Oracle certification in OUAF, will be preferred qualifications for this role.,

As a ServiceNow Developer at Daimler, you will be responsible for designing, configuring, and customizing the ServiceNow platform in modules such as ITSM, ITOM, Service Request Management, Integrations, Custom Reporting, Customer Service Management, and Service Portal. You should have experience working in an agile environment and following agile practices, contributing to all phases of the development lifecycle. Ideally, you would have completed 1-2 projects in modules like CSM, FSM, HRSD, TSM, TSOM, Retail Core, or S2P. Your primary skills should include designing, configuring, and customizing the ServiceNow platform, with expertise in ITSM, ITOM, Service Request Management, and Integrations. You should be skilled in implementing Customer Portal and Employee Center Portal features, working on case management workflows, and utilizing AI search and predictive intelligence GenAI features. Experience in the latest UX/UI features, developing custom and Out-of-the-Box widgets, and building/configuring mobile apps in ServiceNow is essential. Additionally, you should possess integration skills with hands-on REST API development work and be able to prepare and produce software releases. Any certification related to ServiceNow would be beneficial for this role. You should also demonstrate proficiency in custom application development within the ServiceNow platform, configuration of ITOM and ITBM modules, service requests, portals, service catalogs, and customizations including Server and Client Scripts, UI Action, workflow administration, data import, etc. Experience in setting up ServiceNow integrations (LDAP, SSO, Email, etc.), gathering requirements, implementing them, writing test cases, and automated tests in ServiceNow is required. Knowledge of modifying, adding, changing Forms, Fields, UI Actions, and administrative aspects of ServiceNow will be an added advantage. Your expertise will be crucial in supporting continuous improvement by exploring alternatives and technologies and presenting them for architectural review. Your role will involve collaborating with cross-functional teams and contributing to the enhancement of Daimler's ServiceNow platform.,

As a Senior / Principal Developer with expertise in Java 17, you will play a crucial role in the fintech domain by contributing to the development of enterprise-grade data aggregation, reconciliation, and reporting products. With 6-8 years of experience, you will be tasked with designing and implementing solutions to address complex challenges while exploring a diverse range of business scenarios. Your responsibilities will include designing and developing technological solutions that align with current and future product requirements. Essential qualifications for this role include 7-10 years of experience in designing, developing, and architecting systems in Java and J2EE for large business environments. You should possess strong coding skills in Enterprise Java, Hibernate, Spring, Spring Boot, REST web services, JMS (ActiveMQ), XML, and JSON. Additionally, experience in Unix, Oracle, and SQL is required, along with familiarity with Agile Development, Scrum, and Iterative approaches. You will collaborate with Product Management to clarify requirements and address any uncertainties, participating in requirement gathering sessions and supporting documentation efforts. Your role will involve developing high-quality code according to established standards, including tiered coding, business layer coding, and service development. Your ability to troubleshoot complex software system issues will be crucial to your success in this position. Experience with communication frameworks such as MQ, Activiti BPM, DROOLS Rules Engine, and integrations with authentication protocols like oAuth, SAML, LDAP, and Kerberos will be advantageous. Furthermore, familiarity with multiple integration technologies and frameworks will enhance your capabilities in this role. In joining our team, you will have the opportunity to work on real-time projects utilizing cutting-edge technologies. You can expect a supportive and collaborative team environment that fosters learning and growth, with mentorship provided by experienced leaders.,

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you play a pivotal role in an agile group dedicated to enhancing, constructing, and delivering cutting-edge technological products in a secure, stable, and scalable manner. Your duties involve devising crucial technology solutions across various technical domains to support the business's objectives effectively. You will be responsible for developing and adapting ServiceNow workflows, forms, lists, business rules, script includes, and UI components. Your role also involves offering solutions through configuration and customization, encompassing user interface modifications, workflow management, report generation, data imports, custom scripting, and third-party software integrations following industry best practices. You will evaluate the efficiency of existing configurations and workflows, devising strategies for enhancements or integrations, and identifying and suggesting solutions for ServiceNow system inadequacies. Moreover, you will be required to create requirements, develop test plans, manage the ServiceNow platform, and offer tier 2 support. Collaboration with integration experts is essential to leverage MID servers, APIs, web services, email systems, and other pertinent technologies for seamless integration with the ServiceNow platform. Additionally, you will partake in formulating standards, best practices, and operational guidelines while supporting the creation of procedures. To excel in this role, you must possess formal training or certification in Software Engineering concepts accompanied by a minimum of 5 years of hands-on experience. Proficiency in ServiceNow configuration and administration is crucial, along with a comprehensive comprehension of the platform and its PaaS model. Familiarity with integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers is expected. Furthermore, you should be adept at utilizing ServiceNow's codeless technologies such as Flow Designer and Integration Hub, well-versed in CMDB management, external tool integration, and various ServiceNow features like Service Portal, Request Catalog, and Automations. Knowledge of AI and ML capabilities, as well as web technologies including SOAP, JSON, XML, and Web Services, is advantageous. Proficiency in ITOM modules like Orchestration, Service Mapping, Event Management, and Discovery, coupled with software development skills in Java, Python, JavaScript, and JS Libraries and Frameworks, will be beneficial in this role. Preferred qualifications include a profound understanding of the financial services sector and its IT systems, practical experience with cloud-native technologies, ITIL foundations certification, and being a Certified ServiceNow Administrator and Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR).,

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description The Allica Security team play a key role in protecting the bank and are responsible for all aspects of security surrounding Applications, Infrastructure and Security Operational Policy. Our mission is to provide the best-in-class security to protect the bank. We live and breathe the Allica values and deliver services intelligently using automation, intelligence, and innovation. Role Description We are looking for an experienced Identity and Access Management SME to join our security team to help reduce security risks by improving IAM infrastructure and controls. The person we are looking for would work closely with the engineering teams and will require a mix of technical knowledge and collaborative skills. As part of the Information Security team, you will be supporting Allica’s fast growth momentum with the design, implementation and maintenance of the tools which help to support out internal employees, as well as Allica’s customers. You will work with stakeholders across the business to support Information Security objectives, as well as those related to the wider bank. Principal Accountabilities Operate and maintain the identity platform – Ensure continuous, secure operation of PingFederate, PingAccess, PingDirectory and PingOne MFA across two Azure regions, achieving a minimum 99.95 percent service availability. Architect and deliver integrations – Define, document and govern reusable patterns for OIDC/OAuth 2.0, SAML 2.0, SCIM, FIDO2/WebAuthn and mTLS to support customer-facing applications, APIs and third-party SaaS. Automate infrastructure and configuration – Implement infrastructure-as-code (Terraform) and Git-based CI/CD pipelines; enforce zero-touch certificate and secret management via Azure Key Vault. Execute hardening and lifecycle management – Plan, test and deploy product upgrades, schema modifications and security patches, maintaining the estate at N-1 or later for all Ping components. Design, perform regular chaos and fail-over exercises, and maintain disaster-recovery artefacts that meet stated RTO/RPO targets. Provide observability and incident response – Develop telemetry dashboards configure actionable alerts and lead incident triage with Security Operations and Incident response team. Produce documentation and knowledge transfer – Maintain comprehensive runbooks, architecture artefacts and compliance evidence, mentor platform and development teams in secure integration practices. Attributes Specialised Ping expertise – Minimum five years’ production experience administering and upgrading PingFederate, PingAccess and PingDirectory in multi-region environments. Microsoft Entra proficiency – Demonstrable capability with Conditional Access, Identity Governance, External ID and Graph-based automation. Protocol depth – Advanced knowledge of OAuth 2.0/OIDC, SAML 2.0, SCIM, LDAP, mTLS and FIDO2/WebAuthn, including packet-level troubleshooting. Infrastructure-as-code discipline – Proven use of Terraform or Bicep, with CI/CD pipelines in Azure DevOps or GitHub Actions, and scripting fluency in PowerShell, Bash or Python. Security and regulatory acumen – Working understanding of PSD2/Open Banking, PCI-DSS, ISO 27001, PRA/FCA operational-resilience expectations and NIST 800-207 zero-trust principles. Having expertise in SailPoint would be a valuable addition, particularly given its relevance to current and upcoming IAM-related initiatives. Reliability engineering mindset – Experience defining SLOs, managing error budgets, conducting chaos engineering and producing rigorous root-cause analyses. Analytical and sceptical approach – Ability to challenge architectural assumptions, facilitate threat-modelling workshops and substantiate recommendations with empirical data. Exceptional communication skills – Adept at translating complex identity concepts for technical and executive audiences and influencing stakeholders across the organisation. Commitment to continuous improvement – Evidenced engagement with the Ping and broader IAM community, proactive adoption of emerging features and tools that materially enhance security or efficiency. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

As a Systems Server Administrator, you will be responsible for setting up, configuring, and managing bare metal servers, VMs, and hypervisors. Your role will include building and maintaining Azure HCI Clusters, deploying Windows Server, Linux (RHEL, Ubuntu), and SQL Server environments, as well as managing Active Directory, Domain Controllers, and LDAP integrations. You will also be involved in setting up SSO and user identity integrations, performing backup and restore operations, OS patching, and failover configuration. Additionally, you will support application upgrades, CI/CD pipeline integration, and troubleshoot server issues while ensuring high availability and compliance across the server infrastructure. To excel in this role, you must have a strong hands-on experience with Azure Cloud and HCI, proficiency in managing Windows & Linux environments, and a solid understanding of AD/LDAP, DNS, DHCP, and infrastructure security. Experience with backup tools and monitoring systems will be beneficial. This is a full-time position based in Pune, requiring you to work in a 24x7 rotational shift environment. Immediate joiners are preferred. If shortlisted, your English communication skills, current CTC, expected CTC, and availability to join will be evaluated. You should be comfortable with the work from office setup in Pune and rotational shifts based on project requirements. If you have 7+ years of experience in Server Administration for VMs, Hypervisors, and Bare metal servers, along with expertise in Active Directory, Domain Controllers, LDAP integrations, and HCI Cluster management, you are encouraged to apply. Your top 5 skills relevant to this job role should be highlighted in your application. Join us in maintaining a robust server infrastructure and ensuring seamless operations in a collaborative work environment.,

As an Identity and Access Management Specialist at Medline India, you will play a crucial role in contributing to the IAM team's efforts to establish governance policies for Medline's IAM roadmap and address current needs and challenges. Your responsibilities will involve participating in projects and initiatives alongside various teams and stakeholders to deliver scalable and adaptable enterprise IAM solutions that align with evolving business needs and industry requirements. Your expertise in technical consulting, creating automated solutions, operational best practices, and customer service will be essential to ensure the stability and success of IAM services. Your primary responsibilities will include: - Serving as a CyberArk L3-L4 Administration engineer/Techno-lead with hands-on experience in CyberArk Technology - Managing user identity administration and user access roles - Reviewing changes in production environments and coordinating with key stakeholders - Providing technical guidance to the team and directing analysis and solutions - Designing IAM processes and implementing IAM solutions - Integrating systems with Active Directory and other identity systems - Developing and maintaining user onboarding and access change workflows - Ensuring all customer and functional requirements are met through system analysis - Administering and supporting Identity Management services for on-premises and cloud environments - Collaborating with product vendors to support the technical environment Qualifications & Work Experience: - Bachelor's in Computer Science/Information Technology or equivalent, with 7-10 years of relevant IAM work experience - Expertise in IAM products/solutions such as CyberArk (PAM), Azure Cloud (PAM), Azure AD, CrowdStrike IDP, etc. - Strong technical knowledge in IAM project consultation, solution automation, customer SLA management, operational change development, and incident management - Advanced understanding of privileged access management (PAM), SSO/MFA processes, and practices - Experience with Ping Federated software and components - Knowledge of SAML 2.0, SSO, OAUTH, OpenID, 2FA/MFA, Kerberos, and LDAP - Hands-on experience with CyberArk Component Installation and application version upgrades - Understanding of platform security, administration, and management - Experience with Active Directory and LDAP directory services - Strong communication skills and the ability to collaborate effectively with various stakeholders - CyberArk- Defender/Sentry Certification required - Preferred Azure Cloud (PAM) certifications Join us at Medline India and be part of a dynamic team that is dedicated to making healthcare run better. We offer a conducive work environment with ample opportunities for learning, growth, and contribution. Your expertise and skills will be valued as we work together to tackle today's toughest healthcare challenges.,

Job Title: Active Directory Architect Work Location: Bangalore, KA Skills Required: Digital: Robotic Process Automation - BluePrism. Experience Range in Required Skills: 15 Years. Job Description: Active Directory, Entra ID, Entra ID connect, ADFS • Implement upgrades, new tools or utilities, subject matter expertise for integration requests, etc. • Participate in migration processes for mergers, acquisitions, or divestitures. • Assist in developing workflows, scripts, or other utilities for task automation or interfacing with applications or third-party products. • Conduct proof of concept evaluations. The Directory Architect provides support, implementation, and design services for Directory across the enterprise. The position appropriately resolves assigned support issues and change requests as well as acts as an escalation point for support issues. Through research and collaboration with the team, the position is responsible for implementing new solutions and initiatives required by the environment and the business. This role requires in-depth knowledge of Active Directory, Entra ID, Windows Server, Windows security, DNS, Azure AD; and related technologies. Gather business requirements, perform in-depth analysis and provide recommendations on products or services. • AD disaster recovery plans • DC patching and upgrades Essential Skills: Scripting ability a must (PowerShell preferred). • Collaborate with team to provide enterprise-level architectural direction and subject matter expertise for • Other projects and duties as required/assigned. • Provide 24x7 escalation support for incidents. • Raise incidents with Microsoft, etc. and participate in appropriate incident resolution, problem management activities, and post incident reviews. • Configuring, maintaining, and troubleshooting of: • AD domains and forest • Trust relationships • AD infrastructure including user/computer/group objects, OU's, sites, replication, etc. • Security and GPO design • LDAP/ADFS • DNS and DHCP administration and troubleshooting • Domain consolidation and decommissioning

Required Skill Set Key Skills: Strong IMS/VoLTE and Kubernetes experience is a must. Core Expertise: Deep knowledge of LTE/VoLTE/VoWiFi/5G, IP, CNF/VNF, Telco & Public Cloud. Cloud & Tools: Hands-on with OpenStack, Docker, Kubernetes, Helm, Ansible, Grafana, Microservices. Protocols: Proficiency in TCP/IP, Routing, Security, DNS, Diameter, Radius, LDAP, MAP, etc. Troubleshooting: Strong Unix/Linux skills, experience with analyzers/tools for network diagnostics. Communication: Excellent English, leadership in technical discussions, and clear documentation. Customer Experience: 24/7 on-call support, escalation management, and cross-team coordination. Location: Candidates from Brazil, Mexico, Ecuador, or India, with support during US business hours. Delivery: Remote delivery, with flexibility for emergencies and pre-approved travel as needed. Scope of Work: Includes daily operations, IMS transition to TMO MVNO, automation/security, RCA. Network Functions: Involves CNCS, SBC, TAS, AAA, SDL, NCOM, NetAct, HSS/HLR, SMSC, MMSC, etc. Experience Required: Minimum 6 years Location- Remote Working Hours- US(Eastern Time Zone)

SailPoint Engineer Job Summary: We are looking for a skilled SailPoint Engineer to join our security team. This role will be responsible for the design, implementation, and maintenance of our Identity and Access Management (IAM) program, with a primary focus on the SailPoint platform (IdentityIQ and/or IdentityNow). The SailPoint Engineer will play a key role in identity governance, access request management, and compliance enforcement across the organization. Responsibilities: Design, develop, and implement solutions within the SailPoint IdentityIQ or IdentityNow platform. Configure and manage application onboarding, access certifications, and provisioning/deprovisioning workflows. Develop and maintain custom connectors, rules, and workflows to integrate with various target systems. Collaborate with business and IT stakeholders to define roles, policies, and access governance controls. Provide technical expertise and support for all SailPoint-related functionalities. Troubleshoot and resolve issues related to identity data, access, and system integrations. Participate in compliance and audit activities, generating reports and evidence as required. Stay informed about the latest SailPoint features and IAM best practices to enhance the platform. Create and maintain detailed documentation of SailPoint configurations, processes, and integrations. Required Skills and Qualifications: Experience: 8+ years of experience in IAM with a strong focus on SailPoint technologies. Technical Skills: Hands-on experience with SailPoint IdentityIQ and/or IdentityNow, including implementation and administration. Proficiency in Java, BeanShell, and other scripting languages for SailPoint customization. Experience with database technologies (e.g., SQL, Oracle) and directory services (e.g., Active Directory, LDAP). Knowledge of web services (REST/SOAP) and API integrations. Understanding of identity lifecycle management, role-based access control (RBAC), and access certification processes. Certifications (Nice-to-Have): SailPoint Certified IdentityIQ Engineer, SailPoint Certified IdentityNow Engineer. Soft Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and a detail-oriented approach to work.

CyberArk Engineer . Bachelors degree in Computer Science, Information Technology, or related field. 2 to 10 years of experience in implementing and managing CyberArk solutions. Strong knowledge of IAM concepts and privileged access management. Hands-on experience with CyberArk components (EPV, PSM, CPM, PTA, PVWA). Familiarity with scripting languages (PowerShell, Python, etc.) for automation. Experience with Active Directory, LDAP, and cloud platforms (AWS, Azure, GCP). CyberArk certification (e.g., Defender, Sentry) is highly desirable. . We are seeking a skilled and detail-oriented CyberArk Implementation Engineer to join our cybersecurity team. The ideal candidate will be responsible for the design, deployment, configuration, and support of CyberArk Privileged Access Management (PAM) solutions. This role requires deep technical expertise in CyberArk and a strong understanding of identity and access management (IAM) principles. Design and implement CyberArk solutions including Enterprise Password Vault (EPV), Privileged Session Manager (PSM), Central Policy Manager (CPM), and Privileged Threat Analytics (PTA). Integrate CyberArk with various platforms such as Windows, UNIX/Linux, databases, network devices, and cloud environments. Configure and manage CyberArk components, policies, safes, and user access. Perform upgrades, patches, and health checks of CyberArk infrastructure. Collaborate with security architects and stakeholders to define PAM strategies and roadmaps. Develop and maintain documentation including architecture diagrams, configuration guides, and operational procedures. Troubleshoot and resolve CyberArk-related issues and incidents. Conduct training and knowledge transfer sessions for internal teams. Ensure compliance with security policies, standards, and regulatory requirements.

Bachelor s degree in Computer Science, Information Technology, or related field. 2 to 10 years of experience in implementing and managing CyberArk solutions. Strong knowledge of IAM concepts and privileged access management. Hands-on experience with CyberArk components (EPV, PSM, CPM, PTA, PVWA). Familiarity with scripting languages (PowerShell, Python, etc.) for automation. Experience with Active Directory, LDAP, and cloud platforms (AWS, Azure, GCP). CyberArk certification (e.g., Defender, Sentry) is highly desirable. . We are seeking a skilled and detail-oriented CyberArk Implementation Engineer to join our cybersecurity team. The ideal candidate will be responsible for the design, deployment, configuration, and support of CyberArk Privileged Access Management (PAM) solutions. This role requires deep technical expertise in CyberArk and a strong understanding of identity and access management (IAM) principles. Design and implement CyberArk solutions including Enterprise Password Vault (EPV), Privileged Session Manager (PSM), Central Policy Manager (CPM), and Privileged Threat Analytics (PTA). Integrate CyberArk with various platforms such as Windows, UNIX/Linux, databases, network devices, and cloud environments. Configure and manage CyberArk components, policies, safes, and user access. Perform upgrades, patches, and health checks of CyberArk infrastructure. Collaborate with security architects and stakeholders to define PAM strategies and roadmaps. Develop and maintain documentation including architecture diagrams, configuration guides, and operational procedures. Troubleshoot and resolve CyberArk-related issues and incidents. Conduct training and knowledge transfer sessions for internal teams. Ensure compliance with security policies, standards, and regulatory requirements.

ServiceNow is looking for a Sr Information Security Engineer . This senior engineer will join a team of Engineers, Product Managers, and Solution Architects within the IAM Development Team. This position will include hands-on design/architecture, engineering and development of IAM solutions, operating within DevOps and Agile frameworks as part of the IAM Product Management Model. What you get to do in this role: Play a pivotal role in the design/architecture, development, and implementation of best-in-class Identity and Access Management (IAM) solutions using the ServiceNow platform and SailPoint IIQ Create new and support existing UI workflows/applications in the ServiceNow platform that integrate as a frontend to the SailPoint IIQ system. Collaborate with engineering colleagues to help design and create required APIs and underlying logic in SailPoint Identify opportunities and provide solutions for process and operational improvements to help drive the team to top notch success. Work within, and across, Agile teams to enable a more secure Enterprise where the right people have access to the right resources at the right time Collaborate with engineering teams to design appropriate identity and access management solutions to ensure seamless identity integration Design, develop, and implement technical solutions as part of our Identity and Access Management strategy to meet risk and compliance regulations Engage with the business users at different levels to understand Application Owner business needs, analyze, document, evaluate and prioritize requirements and make recommendations on the solution and implementation. Deploy solutions through Continuous Improvement/Continuous Development strategies Be a strong team player that works well horizontally and vertically with others of varying skill levels and experience Required Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating work

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Responsibilities Should be able to understand HLD / LLD for the CSD/DRA node. Should be able to perform integration ,deploy and upgrade of the CSD/DRA. Should be willing to travel as per the business requirements. Should possess good consultation skills and should be able to drive solutions as per customer requirements . Technical Experience Knowledge of GSM, SS7, SIGTRAN & DIAMETER protocol Working knowledge of CnDRA/SEP/SEPP/SCP/BSF/DRA/DEA CSD nodes. Deployment Experience on VNF/CNF Knowledge of 4G,5G, IMS & GSM call flows with all the protocols. Experience with Implementation, Integration, Acceptance Tests, Upgrades, O&M & Troubleshooting on telecommunication products. Knowledge of Diameter,LDAP,, Wireshark, Linux, Telco Cloud/Kubenetes/Dockers Basic knowledge of IP domain. Basic scripting language expertise (Shell script, PERL). Sound understanding ofCall flow 4G/5G Ability to troubleshoot and diagnose basic software problems pertaining to SDM Nodes. Working knowledge of UNIX shell scripting (bash, perl). Working knowledge of Windows, and UNIX/LINUX Operating Systems End-to-End work experience of solution design, verification & deployment. VNF/CNF/Openstack/Openshift exposure is added advantage

About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Profile Summary Expert responsible for developing and administering solutions that meet system expectations relative to scalability, performance, fault tolerance, usability, and data integrity for the Information Security Operations and Architecture function. This position will collaborate extensively with business, technology, risk and other corporate teams to establish and strengthen adoption of security by design. We operate within a complex landscape driven by client expectations and the diverse needs that comes with operating in countries across the globe. This role is part of the Information Security organization, aligning to Business Information Security Officer (BISO) for Asset Servicing and Chief Operating Office. This role will report to the BISO who reports to the Global Chief Information Security Officer (CISO). Responsibilities Works with management and the architecture team to develop the security strategy and plan and ensures objectives are met. Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication. Participate in Architecture Review Boards and help teams create secure design. Evaluates proposals to determine if proposed security solutions effectively address enterprise requirements. Displays a balanced, cross-functional perspective, constantly liaising with the business to improve efficiency, effectiveness and productivity. Work with Enterprise Security Architecture team to develop Security blueprints and patterns. Good understanding of vulnerability management. Interfaces frequently with information security industry groups to stay abreast of emerging security trends. Focus of role is on execution of strategic direction of business function activities. Identifies alternative functional security strategies to balance organizational IT security concerns and business requirements. Description Guides the development, specification and communication of application or infrastructure architectures used by business or application systems. Security architect primarily focused on technologies related to authentication, authorization, access management, governance, controls, regulatory requirements etc. As a key member of Workforce authorization and authentication team this candidate will play a vital role in ensuring the secure and compliant implementation of various solutions (Hybrid and Cloud). Provides extensive, in-depth, technical consultation to the clients, partners, and IT Management to develop plans and directions to assure the integration of corporate business area requirements. Thoroughly understands decision process issues of technology choice, such as design, data security, client server communication, etc. Evaluates and selects from existing and emerging technologies those options best fitting business/project needs Promotes sharing of expertise through consulting, presentations, and documentations, etc. Experienced, functional expert with technical and/or business knowledge and functional expertise Carries out complex initiatives involving multiple disciplines and/or ambiguous projects Displays a balanced, cross-functional perspective, liaising with the business to help improve efficiency, effectiveness, and productivity Qualifications Knowledge of network architecture concepts including topology, protocols, components and the application of Defense-In-Depth principles Ten years of experience in the Information Security roles preferred; wide range of technical experience across multiple Cyber Security domains. Five years of experience as a Security Architect In-depth knowledge and experience on Entra ID, EPM, Sentinel, Azure, M365, AWS Security is required Excellent communication skills with the ability to convey complex technical and non-technical concepts in verbal products & excellent writing skills Thoroughly understands and provides solutions considering Security technology choices, such as design, protocols support, secrets management, data security, client server communication, token handling, Session management, credential vaulting, OIDC/ OAuth flows, Okta usage and implementations, authorization patterns, identity federation, cloud architectures, cryptography, cloud native services, cloud security etc. Good understanding of Cloud Infrastructure Entitlement Management solution (CIEM) to ensure continuous improvement in Security Posture by providing consultations to application teams Exposure to API Management, Firewalls, DLP, VPNs, DNS, Azure Defender, MCAS, Sentinel, WAFs, Application Gateways, NSGs, App Proxy, Radius clusters, CDN etc. Deep understanding of Applications security, OWASP standards, security best practices, browser compatibilities/storages/cookies Displays a balanced, cross-functional perspective under information security, liaising with other towers and business to help improve Security centric designs Strong knowledge on Identities management on Azure AD with OAuth, OIDC, SAML, SSO, MFA, Conditional access policies, MFA, Kerberos, LDAP, Identity Federations etc. Strong knowledge of: Security architecture patterns, requirements, and security controls; Security controls like Authentication, Authorization, Data Security, IAM; Threat modeling frameworks and methodologies Secure code reviews and utilizing outputs Common frameworks and standards such as CRI and NIST Knowledge of penetration testing tools and techniques (e.g., metasploit, neosploit, etc.) Working With Us As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Privileged Identity and access Management – Staff CyberArk Operations Support Analyst is responsible for supporting the day-to-day operations of the CyberArk Privileged Access Management (PAM) platform. This includes managing the CyberArk infrastructure, monitoring system performance, and providing first-level support to resolve issues related to privileged account management. The ideal candidate will have a foundational understanding of cybersecurity principles and be eager to learn and grow within the field. Key Requirements / Responsibilities: Assist in the administration and maintenance of the CyberArk PAM solution, including the management of safes, platforms, and policies. Monitor the health and performance of the CyberArk environment, responding to alerts and notifications in a timely manner. Provide first-level support for issues related to privileged account access, including password checkouts, session management, and account onboarding. Participate in the onboarding of new accounts into the CyberArk platform, ensuring compliance with security policies and best practices. Collaborate with the cybersecurity team to implement enhancements and updates to the CyberArk infrastructure. Document standard operating procedures, system configurations, and incident reports. Assist in the development and delivery of CyberArk user training and awareness programs. Support internal and external audits by providing necessary documentation and evidence related to CyberArk operations. Stay up-to-date with the latest CyberArk features, updates, and industry best practices. Perform routine maintenance tasks such as patching, upgrades, and backups of the CyberArk environment Preferred Skills: Basic understanding of cybersecurity principles and practices. Familiarity with Windows and Unix/Linux operating systems. Knowledge of Active Directory and LDAP is a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Willingness to learn and adapt to new technologies and challenges. Any experience with CyberArk or other PAM solutions is beneficial but not required. Certifications such as CyberArk Defender or Sentry are desirable but not mandatory for entry-level applicants Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. JD for BI Consultant: A successful candidate needs to be technical, with architect experience, and have demonstrated ability to lead the administration of a complex BI infrastructure, primarily - but not limited to MicroStrategy, Tableau Server, and PowerBI ensuring customer satisfaction, superior performance, security adherence and supportability of the BI platform. Success in this role will require working effectively with a matrix organization within Data Platform and across other departments within XXXX. Examples include business intelligence for large scale data lakes, warehousing, cloud technology like Hadoop and Spark, and predictive analytics. Responsibilities Help application development to articulate/measure/maintain non-functional requirements for BI applications Hands on in install, configure, monitor, and tune BI Systemsprimarily MicroStrategy PowerBI, and Tableau server, in accordance with standard operational procedures and policies. Lead planning and execution of Business Intelligence tools upgrades Ensure performance and efficient capacity utilization by defining and creating BI system performance and utilization metrics Follow and advocate high security standards protecting XXXX data assets Participate in the overall strategy, standardization, analysis, design, and implementation of applications Promote security, innovation, transparency, ownership, respect, and inclusion Qualifications Hands-on administration and software development Experience with Analytics and BI Tools MicroStrategy 10 or similar Business Intelligence products (Tableau Server, Business Objects) Demonstrated experience in BI tools report and dashboard development and design Must be an expert of Linux environments, network communication and authentication (SSO, SAML, Kerberos, and LDAP) protocols Can write code with language in Shell and Python Require Strong SQL coding or NoSQL R Script expertise Understand workings of a production environment with change management, defect tracking and status reporting processes. Have strong problem diagnostic and debugging skills Agile development experience with experience with DevOps and CICD lifecycle Strong communication skills with ability to present complex ideas and document in a clear and concise way

ECMS Requirement Format Number of Openings 1 ECMS ID in sourcing stage Demand 382324Y25 / ECMS ID 534109 Assignment Duration 12 Months Total Yrs. of Experience 8 Relevant Yrs. of experience 5 Detailed JD (Roles and Responsibilities) CyberArk Analyst Consultancy & Stakeholder Engagement Process Definition & Execution Analysis & Scoping Mandatory skills Strong knowledge of CyberArk and Identity & Access Management (IAM) principles and PAM principles. Familiarity with Microsoft Office tools (Excel, Access) and basic SQL Basic understanding of Windows and UNIX OS architecture, especially local account structures. Familiarity with CyberArk components: PVWA, CPM, PSM, and SSH connectors Experience with manual and automated password rotation flows. Experience with Active Directory, LDAP, and non-directory joined environments. Desired/ Secondary skills Domain FS Max Vendor Rate in Per Day (Currency in relevance to work location) 16000 INR / day Work Location given in ECMS ID Pune WFO/WFH/Hybrid WFO WFO BG Check (Before OR After onboarding) Before Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Privileged Identity and access Management – Staff CyberArk Operations Support Analyst is responsible for supporting the day-to-day operations of the CyberArk Privileged Access Management (PAM) platform. This includes managing the CyberArk infrastructure, monitoring system performance, and providing first-level support to resolve issues related to privileged account management. The ideal candidate will have a foundational understanding of cybersecurity principles and be eager to learn and grow within the field. Key Requirements / Responsibilities: Assist in the administration and maintenance of the CyberArk PAM solution, including the management of safes, platforms, and policies. Monitor the health and performance of the CyberArk environment, responding to alerts and notifications in a timely manner. Provide first-level support for issues related to privileged account access, including password checkouts, session management, and account onboarding. Participate in the onboarding of new accounts into the CyberArk platform, ensuring compliance with security policies and best practices. Collaborate with the cybersecurity team to implement enhancements and updates to the CyberArk infrastructure. Document standard operating procedures, system configurations, and incident reports. Assist in the development and delivery of CyberArk user training and awareness programs. Support internal and external audits by providing necessary documentation and evidence related to CyberArk operations. Stay up-to-date with the latest CyberArk features, updates, and industry best practices. Perform routine maintenance tasks such as patching, upgrades, and backups of the CyberArk environment Preferred Skills: Basic understanding of cybersecurity principles and practices. Familiarity with Windows and Unix/Linux operating systems. Knowledge of Active Directory and LDAP is a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Willingness to learn and adapt to new technologies and challenges. Any experience with CyberArk or other PAM solutions is beneficial but not required. Certifications such as CyberArk Defender or Sentry are desirable but not mandatory for entry-level applicants Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Role & responsibilities Manage certificate lifecycle operations including issuance, renewal, revocation, and cross-certification within complex CA hierarchies. Enforce cryptographic key management policies including key generation, escrow, rotation, and destruction Monitor certificate status and proactively address expirations to prevent service disruptions. Troubleshoot and resolve certificate-related issues across multiple platforms and applications. Automate certificate management processes using scripting languages and certificate management tools. Maintain accurate documentation of certificate inventories, configurations, and operational procedures. Ensure compliance with PKI best practices, industry standards, and regulatory requirements. Stay current with emerging trends, threats, and technologies in digital certificate management. Support incident response efforts related to certificate compromise or misuse. Lead PKI-related operations, mentor junior team members, and facilitate cross-team collaboration with security, DevOps, and infrastructure groups. Produce comprehensive documentation and communicate complex technical concepts clearly to diverse stakeholders. Should be flexible to provide coverage in US morning hours Should be flexible with shifts and supporting on weekends Preferred candidate profile Overall - At least 8+ years of experience in performing Digital Certificate Management Operations including: 1. Core PKI & Security Skills Advanced understanding of X.509 certificates, CRLs, OCSP, and complex CA hierarchies (root, intermediate, issuing). Expertise in certificate lifecycle management at scale, cross-certification, and trust model architectures. Strong cryptographic knowledge including symmetric/asymmetric encryption, digital signatures, and hashing algorithms. Proven experience with key management policies covering generation, escrow, rotation, and secure destruction. Demonstrated ability to lead complex PKI operations and guide junior team members. Excellent collaboration skills working with security, DevOps, infrastructure, and application teams. Operationalize secure PKI systems integrated with IAM, SSO, MFA, and compliant with standards such as NIST, FIPS 140-2, and ISO 27001. In-depth knowledge of networking protocols relevant to certificate distribution and validation: SSH, TLS/SSL, HTTPS, S/MIME, IPsec, VPNs, DNS, LDAP, HTTP. Proven experience leveraging automation for certificate lifecycle management using scripting tools like PowerShell and Python 2. Tools & Technologies: Hands-on experience with OpenSSL, Keytool, Certutil. Familiarity with Microsoft AD CS, KeyFactor, Venafi, HashiCorp Vault, and EJBCA. Experience managing Hardware Security Modules (HSMs) such as Thales and SafeNet. ACME protocol for automated certificate lifecycle management 3. Monitoring, Logging and Compliance: Lead and Operationalize certificate expiration monitoring and alerting systems to prevent outages. Maintain thorough logging and auditing of all certificate operations for security and compliance purposes. Proven ability to troubleshoot complex certificate-related issues across diverse platforms. Strong documentation skills to support audit readiness and operational transparency. 4. Automation Python with libraries like cryptography, pyOpenSSL, requests, subprocess for PKI automation and API integration. PowerShell for Windows PKI environments (e.g., AD CS). Bash scripting for Linux-based PKI tools and OpenSSL automation. Java for working with PKI tools such as EJBCA and integrations like HashiCorp Vault. Other automation tools: Ansible, Terraform, and CI/CD systems (GitHub Actions, Jenkins). RESTful API integrations for DigiCert, HashiCorp Vault, and ACME protocol platforms.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Privileged Identity and access Management – Staff CyberArk Operations Support Analyst is responsible for supporting the day-to-day operations of the CyberArk Privileged Access Management (PAM) platform. This includes managing the CyberArk infrastructure, monitoring system performance, and providing first-level support to resolve issues related to privileged account management. The ideal candidate will have a foundational understanding of cybersecurity principles and be eager to learn and grow within the field. Key Requirements / Responsibilities: Assist in the administration and maintenance of the CyberArk PAM solution, including the management of safes, platforms, and policies. Monitor the health and performance of the CyberArk environment, responding to alerts and notifications in a timely manner. Provide first-level support for issues related to privileged account access, including password checkouts, session management, and account onboarding. Participate in the onboarding of new accounts into the CyberArk platform, ensuring compliance with security policies and best practices. Collaborate with the cybersecurity team to implement enhancements and updates to the CyberArk infrastructure. Document standard operating procedures, system configurations, and incident reports. Assist in the development and delivery of CyberArk user training and awareness programs. Support internal and external audits by providing necessary documentation and evidence related to CyberArk operations. Stay up-to-date with the latest CyberArk features, updates, and industry best practices. Perform routine maintenance tasks such as patching, upgrades, and backups of the CyberArk environment Preferred Skills: Basic understanding of cybersecurity principles and practices. Familiarity with Windows and Unix/Linux operating systems. Knowledge of Active Directory and LDAP is a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Willingness to learn and adapt to new technologies and challenges. Any experience with CyberArk or other PAM solutions is beneficial but not required. Certifications such as CyberArk Defender or Sentry are desirable but not mandatory for entry-level applicants Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience Sound experience in Windows Server platforms and business applications. Experience in Windows Active Directory Services and IIS. Adequate knowledge in SQL and Exchange server. Knowledge of PowerShell and .Net would be an added advantage. Good understanding of Operating System and Networking Technologies. Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory , LDAP and SQL Server. Experience in one or more of these areas desirable MCSE, MCSD certifications Customer handling experience on technical issues Ability to work through ambiguity and independently when other. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.