280 Layer 2 Jobs - Page 12

The Opportunity Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset? If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting. About the Team The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix. This team, based in Pune, comprises top-tier technology specialists who emphasize innovation, problem-solving, and continuous learning. The culture promotes knowledge-sharing and teamwork, all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences. You will report to the Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has opportunities to contribute effectively and excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days. This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup. Your Role Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels. Collaborate with developers to identify and improve product serviceability by addressing defects. Analyze customer data to enhance product reliability and mitigate risks. Foster partnerships with technology allies for issue resolution and ecosystem improvements. Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment. Contribute to and expand knowledge bases, facilitating continuous improvement efforts. Champion customer needs by gathering feedback and advocating for product enhancements. Provide rotational support coverage during weekdays and off-hours as necessary. What You Will Bring 4-6 years of experience in Systems Reliability Engineering or similar roles. Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies. Proficient in both written and verbal communication for effective collaboration across teams. Experience resolving complex technical issues directly with customers. Degree in Engineering or Computer Science preferred. Customer-driven mindset with a focus on delivering high-quality support experiences. Familiarity with technologies from partners like VMware, Citrix, and Microsoft. Ability to develop tools and contribute to improving internal and external knowledge bases.

Join us as a Technical Care Specialist and help enhance our IP network infrastructure by delivering expert support and innovative solutions. In a hybrid work environment, youll collaborate with skilled professionals to ensure seamless connectivity and customer satisfaction. Enjoy flexible work, professional growth, and a supportive culture as you make a real impact and advance your career. You have: Bachelor's degree in Engineering with 8-12 years of relevant experience in technical support or a related role. Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.). Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220. Experience with network troubleshooting tools such as Wireshark and Tcp dump. It would be nice if you also had: Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce). Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams. Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure. Customer Communication: Youll enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates. Advanced Troubleshooting: Youll gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing. Collaboration & Teamwork: You will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service. Product Knowledge: By working directly with IP products like Nokias SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies. Process Improvement: Your feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction. Continuous Learning: Stay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.

LTE NETWORK OPTIMIZATION L3 Good hands on working at least 8 years experience on RF optimization (OSS based KPI) NPO skill set for 4G/5G opt and L3 analysis, ability to troubleshoot the kpis of 5G Clear understanding of LTE Fundamental-NR, Concepts and procedures i.e. Call flow etc. "Having 03 years of hands-on experience on OSS Based LTE-NR Multi-layer (FDD+TDD) RF Optimization (Not just Audit & Monitoring but KPI degradation RCA, Recommendation, Parameter Change implementation, KPI improvement)" Should have knowledge of LTE, Multi-Layer idle and Dedicated mode parameters and understand behaviour of parameter tuning Good understanding of Nokia BTS h/wSystem Modules and RF modules and associated gains and losses of the system, experience on Air-scale products Good Knowledge of LTE Call flow, Configuration data in NetAct and Nokia Tools (NetAct, Radar, MUSA etc.) Mandatory Experience on Nokia LTE KPI and Counters, Parameter and Feature Tuning in both FDD and TDD Networks Ability to Independently make and Implement site specific technical issues and ensure acceptance from customer

Job Purpose Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Responsibilities Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary. Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff is capable of performing established recovery procedures. Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge and Experience Bachelors Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc.). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires attention to details, and excellent written and verbal communication skills. Ability to work in a team oriented environment is essential Weekend and off hours support is required JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred. Skills Perform monitoring for new events to open incidents Perform all levels of routine network analysis using scripted and automated checks. Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools

Job Purpose Network Operations provides 24x7 support for the organizations global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. The role of Senior Manager, Network Operations is responsible for leading and developing a team of network operations analysts to deliver excellent technical support for critical operations of a globally distributed financial network through prompt detection, resolution, escalation, and reporting of service impacting events and incidents. Responsibilities Incident Management: Ensure the Network Operations personnel are implementing effective Incident Management processes to avoid service outages or limit their impact by proactive detection, isolation, and resolution as necessary. Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Personnel Management: Career Development and Performance Management of the Network Operations staff. This includes mentoring, coaching, and identifying training programs based on individual skill sets for the staff. Operational Readiness for New Services: Work closely with internal teams (Product Development, Business, Project Management, Network Engineering, etc) to ensure operational readiness of new infrastructure. This includes assessment and validation by Network Operations for all related new network infrastructure components, completion of pro-active routines to ensure optimal network health, understanding and documentation of all services and dependencies, and the ability to perform recovery procedures as necessary. Change Management Planning and Configuration Implementation: Quarterly change quality reviews with Engineering. Utilize reporting and metrics to assign and schedule Network Operations staff accordingly. Service Requests, Network Maintenance, and Operational Support: Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Utilize metrics and trend analysis to track and report service incidents. Process Improvement: Analyzing Network Operations functions, recommending operational improvements and needs. Driving and supporting continual service improvement. Knowledge and Experience Bachelors Degree in Computer Science or related technology discipline, with at least 10 years of professional experience. At least 4 years of professional experience in a senior technical or leadership role supporting an enterprise network infrastructure that is globally distributed. Strong technical knowledge of networking technologies, hardware, routing, switching, and telecommunication circuits. Strong technical knowledge of TCP/IP, Layer 1-3 switching. Demonstrated skills and aptitude for training and mentoring others. Excellent customer service, written and oral communication skills. Weekend and off hours support is required Financial industry experience is a plus. Excellent verbal, writing, and editing skills required to be able to effectively communicate complex information to different levels of internal teams. Strong analytical thinking and problem solving skills. Strong team building, mentoring, and coaching skills. Ability to work under pressure, and to make calculated decisions accordingly. Ability to manage multiple tasks/priorities and ability to act quickly in a fast paced environment. Proficient in network monitoring systems and service management and metrics tools.