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Consultant - Tech Analyst Principal Global Services

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Responsibilities The Major Incident Coordinator is responsible for Major / Critical Incident Process within an engagement. He is expected to provide resolution to all the Major Incidents within the agreed time and provide overall status of Major Incident resolution process periodically. Reporting Relationship This role will report to Senior Delivery Manager Key Responsibilities Acting as a POC for Customer to provide the status update whenever a Major incident occurs Opening a Bridge through involving all relevant resolver groups and continue the discussions will Major Incident is resolved. Informing the key stakeholders on the status of the Major Incident after getting the confirmed service...

Posted 4 weeks ago

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