Job
Description
In this role, you will work with business laptops such as Dell, HP, and Lenovo, along with occasional desktops and convertibles. Your responsibilities will include diagnosing complex faults, performing board-level and module repairs, fitting OEM FRUs, validating performance, and documenting all steps. You should enjoy tasks like micro-soldering, schematic reading, firmware/BIOS work, and detailed documentation. Key Responsibilities: - Triage & intake: Conduct visual inspection, POST, firmware/UEFI checks, and baseline OS/hardware health assessments. - Advanced diagnostics: Use tools like multimeter, thermal camera/logging, power analyzer, and vendor diagnostic suites for in-depth diagnostics. - Chip-level motherboard repair: Perform component-level diagnostics and repairs including BGA reflow, SMD replacements, micro-soldering, and connector/flex repair. - FRU replacements: Replace system boards, batteries, SSDs, RAM, keyboards, hinges, and fans while ensuring thermal module matching. - Software/firmware tasks: Reflash/update BIOS/firmware, program service tag/embedded keys, clean OS image + drivers, and handle Windows activation/licensing. - Testing & validation: Run benchmarks, thermal throttling loops, SSD throughput, Wi-Fi battery tests, and ensure proper documentation. - Documentation & traceability: Maintain detailed repair logs with symptoms, part numbers, labor steps, test results, and root cause analysis. - Inventory & procurement liaison: Raise accurate BOMs, validate FRU part numbers, flag long lead parts, and coordinate with procurement/vendor channels. - Quality & process improvement: Propose and implement test scripts, QA checklists, and process changes to enhance efficiency. - Client & internal support: Provide technical support to operations, procurement, and QA teams; explain repair decisions to stakeholders. - Mentoring & training: Train and mentor L1 technicians; participate in internal training sessions. - Safety & compliance: Enforce ESD mats, battery handling protocols, safe soldering practices, and proper disposal/recycling procedures. Nice-to-have / Differentiators: - Experience scaling refurb programs or remanufacturing environments. - Familiarity with OEM FRU catalogs, part number mapping, and supplier networks in India. - Knowledge of battery endurance testing protocols and Notebookcheck-style battery workflows. - Understanding of warranty/RMA processing, supplier escalations, and post-repair RCA notes. - Awareness of hardware impact on on-device AI/NPU features. Tools, Equipment & Software: - Hardware: Hot-air rework station, soldering iron, microscope/loupe, multimeter, bench power supply, thermal camera, ESD mats, battery testers, USB-C PD analyzer. - Software: Vendor diagnostic suites (Dell/HP/Lenovo), imaging tools (Windows PE, MDT), benchmarking tools (Geekbench, Cinebench, PCMark, Speedometer), SSD health utilities, ticketing/asset management tools. About Company: Swish Club is India's first All-In-One Platform for Device Rental and free enterprise-grade security & compliance software for corporate devices. As a pioneer Device-as-a-Service (DaaS) platform, Swish Club manages the entire lifecycle of devices from sourcing to upgrades, enabling Enterprise Finance teams to optimize balance sheets and IT teams to manage devices securely. Swish Club partners with over 125+ enterprises, offering employees a choice of laptops and smartphones from leading manufacturers.,
