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10.0 - 14.0 years
35 - 50 Lacs
Hyderabad
Work from Office
We are keenly looking for a resource with 10+ years of experience who had both technical and managerial experience to execute a lead position from offshore. Primary Skill: Azure DevOps, Jfrog Artifactory, SonarQ, DevSecOps(SAST & DAST), Azure native App Security Secondary Skill: Containerization and Orchestration tools. Shift details: Day shift overlapping with EST (2PM-10:30PM) Technical Leadership & team management at Offshore: • Technical Leadership: Provide guidance to ensure best practices and quality standard are maintained in deliverables. Understand Selective standards and help ensure deliverables meets and adhere to the standards. If standards are missing collaborate with the core team to build standards as needed/required • Team Guidance: Lead and support DevOps engineers to achieve project goals. • Team Management: Lead and coordinate offshore DevOps teams. • Sprint Planning: Assist with offshore sprint planning, estimates, and timelines for the work aligned. • Work Execution: Run stand-ups and manage work execution. • Resource Optimization: Optimize team member capacity utilization. • Risk Management: Identify and mitigate risks aligned to the work • Documentation: Maintain detailed documentation of processes and projects Mature Offshore-Driven Operations and Operational capabilities : • SOP Development: Create standard operating procedures for operational tasks. • Communication: Establish clear channels with DevOps service consumers and stakeholders. • Continuous Improvement: Encourage innovation and automation. • SRE for key DevOps tooling: Build Site Reliability Engineering around DevOps platforms and tools. Build health checks for the key platforms. • Keeping platforms/tooling evergreen. Report/track on tech currency • Improve & automate operational onboarding - drive platform Self service capabilities for our end customer Collaboration and Coordination: • Stakeholder Updates: Provide regular updates to stakeholders. • Team Collaboration: Work with development, QA, and operations teams. • Performance Tracking: Develop and monitor key performance indicators (KPIs).
Posted 2 months ago
0.0 - 1.0 years
1 - 1 Lacs
Chennai
Work from Office
We are looking for an enthusiastic Sales Executive to join our team in our team. You will be responsible for engaging with customers, handling sales inquiries, managing leads, converting them into sales and process the sales order.
Posted 2 months ago
4.0 - 8.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Skill: L2 support (service desk/Technical support) Experience: 3+ Years Qualifications: BE/B.tech, Bsc, BCA Salary: 4.8 LPA Location: Bangalore Shift: 24/7 NP: Immediate Must have: L2 support Regards, Jaya 7338960689
Posted 2 months ago
1.0 - 4.0 years
2 - 2 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Desktop support for malad location
Posted 2 months ago
1.0 - 6.0 years
2 - 12 Lacs
Mumbai
Work from Office
Responsibilities: maintain strong, long-lasting client relationships. Identify new business opportunities in the IT industry. Generate leads, conduct market research, and develop strategies to expand our client base. Maternity benefits in mediclaim policy Provident fund
Posted 2 months ago
5.0 - 10.0 years
8 - 18 Lacs
Ahmedabad
Work from Office
Key Responsibilities Sales & Business development, evaluating market for new business opportunities, key account management, handling of corporate tie-ups, maintaining relationship with existing clients, implement defined marketing strategies, to achieve targeted sales. Identifying market for Company's Products (IBM, HP, ACCER ) Look for people from SI ( System Integrators ) and from Hardware product line of IBM, HP Generating new business, selling of IT Services, Maintaining relations with clients, etc. To implement defined marketing strategies, to achieve targeted sales, to ensure increase market share. To develop and maintain close rapport with customers .Should have the ability to work cooperatively in a team & proactive temperament. Requirement: 5+ years of experience in selling Infrastructure solutions, server storage, Networking Solutions, Security solutions, System integration solutions, Mobility Solutions, Cloud Computing Solutions. Candidates with Solution selling backgrounds selling IT Infrastructures, Data Center Solutions, and System solutions Integration etc. required. Adept in handling C Level Transactions with CTOs/CIOs etc. Proven competencies in handling large customers and closing large size deals. Direct sales and Key account Management experience is a must. Should have the aptitude to quickly develop a comprehensive understanding of new domains and technologies. Should have excellent communication and presentation skills in order to influence key decision makers in the prospective organizations
Posted 2 months ago
2.0 - 7.0 years
2 - 2 Lacs
Jaipur
Work from Office
Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained
Posted 2 months ago
2.0 - 6.0 years
0 - 3 Lacs
Mumbai
Work from Office
Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of end-user hardware, software, and networking basics. Excellent communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793
Posted 2 months ago
0.0 - 4.0 years
1 - 2 Lacs
Bengaluru
Remote
Role: Trainee Associate Process: Inbound voice support Fresher or Experienced Salary: 1.97 - 2.10LPA Must have:Laptop with i5 processor, 8+GB RAM, and Windows 10 OS Broadband internet connection (Net speed of 30 mbps or above) shift rotational WFH
Posted 2 months ago
0.0 - 1.0 years
0 Lacs
Lucknow
Work from Office
Role & responsibilities : Daily Calling on given data and report making. Promote our services through social media . Client acquisition and get meetings done. Weekly report submission. Preferred candidate profile Must have their own Laptop Creative in reels making and banner designing. Average English communication required. Time punctual, Go getter attitude. --------------------------------------- Company will provide you trainings in sales and marketing would be helpful to highlight your achievements in resume building.
Posted 2 months ago
1 - 6 years
1 - 2 Lacs
Kalamb
Work from Office
We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. The role involves managing Azure, Intune, Office 365, and network devices. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows and macOS. Manage user accounts via Active Directory. Support Azure, Intune, Office 365, and network devices (routers, switches). Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at naveen.yadav@teamcomputers.com or WhatsApp at 9599596229
Posted 2 months ago
3 - 8 years
1 - 6 Lacs
Hyderabad
Work from Office
IT Support Engineer -Hyderabad - Work from office Address: Sy.Nos.101/2, Genome Valley Lalgadi Malakpet,Ranga Reddy District, Shameerpet, Telangana 500101 Job Description: Oversee IT infrastructure and support at Hyderabad facility ensuring the effective operation and maintenance of all IT systems and services. Provide technical support to end-users via service desk portal, email, phone, and in-person. Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment. First level troubleshooting of software, hardware, and network issues and escalate as needed. Experience working on Dell servers and storage systems, Veeam Backup & Tape library, Fortinet Firewalls, Switches & APs, Service Now ticketing system etc. Perform routine maintenance and updates on systems to ensure security and performance. Assist with IT asset management, including inventory and lifecycle tracking. Maintain documentation of systems, procedures, and user support logs as per IT and regulatory requirements. Ensure security best practices and compliance with company policies. Provide support during system upgrades, migrations, and deployments. Preferred to have prior experience in working with Pharma/CRO/Life Science companies Any other IT Support jobs/tasks assigning by reporting manager/Supervisor. Skills and Qualifications: Bachelors degree in information technology, Computer Science, or IT related field. Minimum of 3-6 years of experience IT support. ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:
Posted 2 months ago
2 - 7 years
0 - 2 Lacs
Pune, Aurangabad
Work from Office
Knowledge of IMAP, POP3 account - Email Configuration, Thunderbird, Outlook Mailing Client Configuration Knowledge. Installation & troubleshooting - Win 7/8/10.Hardware Active Directory, DNS, DHCP, group policy, server, O365 Desktop & Laptop Required Candidate profile 2-10 yrs exp Installation of Network Printer & Scanner Wi-Fi configuration knowledge on iPad, iPhone & MAC book and mail,configuration them Basic Network troubleshooting knowledge Vendor coordination
Posted 2 months ago
5 - 10 years
10 - 20 Lacs
Navi Mumbai, Pune, Mumbai (All Areas)
Work from Office
Position: Desktop Administration Office Location: Navi Mumbai (Seawoods) Shift Timing: 24/7 Support (Rotational shift) Key Responsibilities: Installation and configuration of desktops, laptops, and peripheral devices (printers, scanners, etc.) Troubleshoot hardware and software issues in Windows-based systems. Provide support for basic network connectivity issues (LAN/Wi-Fi). Perform regular maintenance tasks to ensure systems run efficiently. Install and update software and antivirus solutions. Respond to user support requests in a timely and professional manner. Maintain inventory of IT assets and assist in documentation. Required Skills: Good knowledge of desktop/laptop/printer hardware. Experience with Windows OS, MS Office, and basic networking. Strong problem-solving and communication skills. Ability to work independently and manage time efficiently.
Posted 2 months ago
2 - 6 years
0 - 3 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Job Summary: We are hiring a Technical Service Desk Executive to provide end-user IT support. The candidate should have experience with ticketing tools and troubleshooting Windows/macOS, MS Office, Teams, OneDrive, and internal applications, along with knowledge of ITIL processes. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive. Support end-user devices: laptops, desktops, and peripherals Manage and resolve service desk tickets Follow ITIL-based support procedures Communicate effectively with users and IT teams Requirements: Any graduate (preferably with an IT background) 2-3 years of IT support or service desk experience Knowledge of ITIL processes Good communication and problem-solving skills Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com Or Whatsapp on 9599004793
Posted 2 months ago
1 - 3 years
1 - 3 Lacs
Ahmedabad
Work from Office
All computer systems in office and Director’s residences Camera/DVRs, Access Control System Printers and tonners LAN/Wi-Fi/Router Connectivity Fax, Xerox machine, Music System Office/Factory Network Keep registers of all computers & hardware items
Posted 2 months ago
7 - 12 years
10 - 15 Lacs
Kolkata, Ahmedabad, Jaipur
Work from Office
My profile - linkedin.com/in/yashsharma1608 This will be a field job and all applicants of cities of EAST , WEST and North India are applicable Job Title: Senior Manager - P&L, Purchase & Sales of Refurbished Laptops Salary : 12 LPA -15 LPA Job Summary: We are looking for an experienced Senior Manager for our Used & Refurbished Laptop division. The candidate will be responsible for P&L ownership, procurement, refurbishment, and sales of refurbished laptops. The role demands strategic thinking, supplier & vendor management, business development, and operational efficiency to drive profitability and growth. Key Responsibilities: 1. P&L and Business Growth: Own and drive the P&L for the refurbished laptop business segment. Develop and implement strategies to achieve revenue, margin, and growth targets. Monitor financial performance, cost control, and operational efficiencies. 2. Procurement & Vendor Management: Identify, evaluate, and onboard suppliers for used laptops (OEMs, corporations, auction platforms, etc.). Negotiate pricing, terms, and contracts with suppliers to ensure cost-effective procurement. Develop long-term supplier relationships for a steady and quality supply of used laptops. 3. Refurbishment & Quality Control: Oversee the refurbishment process to ensure quality standards are met. Work closely with technical teams to optimize refurbishment workflows and cost efficiencies. Implement quality control measures to enhance customer satisfaction and brand reputation. 4. Sales & Business Development: Develop and execute sales strategies for refurbished laptops through B2B and B2C channels. Build relationships with key accounts, corporate clients, resellers, and online marketplaces. Drive sales team performance, set KPIs, and monitor sales execution. 5. Market Analysis & Strategy: Conduct market research to understand demand, pricing trends, and competition. Develop new revenue streams through innovative sales approaches and partnerships. Identify opportunities to expand the business into new geographies or customer segments. 6. Team Leadership & Coordination: Lead a team of procurement, refurbishment, and sales professionals. Set goals, track performance, and provide coaching for team development. Ensure cross-functional collaboration for seamless execution of business objectives. Key Qualifications & Experience: 8-12 years of experience in IT hardware, refurbishment, used laptop trading, or related industries. Proven track record in P&L management, procurement, refurbishment, and sales. Strong vendor management and negotiation skills. Experience in working with corporates, OEMs, banks, and large-scale buyers of refurbished IT hardware. Knowledge of marketplaces, e-commerce, and bulk sales strategies for refurbished products. Excellent leadership, analytical, and decision-making skills. Preferred Skills & Attributes: Strong network in the IT hardware resale and refurbishment ecosystem. Knowledge of industry certifications and compliance for refurbished electronics. Ability to drive operational efficiency and cost optimization in the refurbishment process. Passionate about sustainability and circular economy in IT hardware. Compensation & Benefits: Competitive salary with performance-linked incentives. Growth opportunities within the organization. Other benefits as per company policy.
Posted 2 months ago
5 - 10 years
10 - 15 Lacs
Noida
Work from Office
My profile - linkedin.com/in/yashsharma1608 Job Title: Laptop Sourcing Specialist Refurbishment Program Location: Noida, U.P ] Job Type: Full-Time Industry: IT Hardware / Electronics / Sustainability Reports To: Procurement Manager / Operations Lead Job Summary: We are seeking a motivated and detail-oriented Laptop Sourcing Specialist to support our electronics refurbishment program. The ideal candidate will be responsible for identifying, negotiating, and acquiring used or surplus laptops from various sources for the purpose of refurbishing and resale. This role is key to maintaining a consistent inventory pipeline and supporting our mission of sustainable technology reuse. Key Responsibilities: Source used laptops from businesses, educational institutions, government agencies, auctions, and other suppliers. Build and maintain relationships with key vendors, recyclers, wholesalers, and IT asset disposition (ITAD) companies. Evaluate laptop condition, models, specs, and quantities to ensure compatibility with refurbishment standards. Negotiate pricing, terms, and shipping with sellers. Maintain records of sourcing activities and supplier communications. Collaborate with the refurbishment and logistics teams to forecast inventory needs. Monitor market trends in used laptop pricing and availability. Ensure compliance with data security and ethical sourcing practices. Provide regular reports on sourcing KPIs and cost-effectiveness. Qualifications: Proven experience in procurement, sourcing, or IT hardware sales preferred. Strong knowledge of laptop brands, models, and components (e.g., RAM, SSD, processors). Ability to assess used hardware for potential refurbishing. Excellent negotiation and communication skills. Basic understanding of ITAD, R2/RIOS standards, or e-waste regulations is a plus. Organized, self-driven, and comfortable working in a fast-paced environment. Proficient in Microsoft Excel, Google Sheets, and sourcing platforms like eBay, GovDeals, or liquidation marketplaces. Preferred Qualifications: Experience working in a refurbishment, recycling, or electronics reselling business. Technical background in IT hardware or electronics repair. Familiarity with CRM tools or procurement systems.
Posted 2 months ago
9 - 14 years
0 - 0 Lacs
Hyderabad
Work from Office
Work Mode: In Office Work Hours: US PST Zone JOB OVERVIEW The Senior Help Desk Analyst Retail IT is responsible providing efficient, timely, and high-quality tier L1 technical support and customer service to end-users of Topgolf Callaway Brands information systems with a emphasis on Retail store IT operations. Additionally, work on and support technical projects and tasks. ROLES AND RESPONSIBILITIES Provide first line support for trouble resolution and escalation of all incoming Help Desk corporate and Retail support tickets for L1 and L2, escalating to the System Admins as required. Perform computer operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize client computer systems, peripherals, and components Consistently demonstrate professional and superior customer service and interpersonal skills Lead and work on technical projects as needed. Assist with general projects and team tasks Create and update incidents within ticket tracking system including detailed incident and resolution information Configure and support anti-virus/anti-malware software and promptly address any reported security breaches Update existing documentation as needed and create standard operating procedures and support KBs Troubleshoot advanced computer hardware, software, printing and network problems for multiple computer platforms, cloud solutions and phone systems Partner with third-party hardware, software, or support vendors as needed to resolve technical incidents Maintain asset (i.e., laptops, workstations, mobile devices, etc.) inventory Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines Responsible for all 3rd party client applications, mobile devices, and wireless networking support Support new hire account creation, computer set-up and user orientation as needed Install hardware and software upgrades, manage user accounts, maintain backup systems, and assist with network and server changes and upgrades as needed Provide technical POS system support for retail store associates, including receipt printers and credit card terminals Provides Tier-1/Tier-2 customer support thru various channels, which includes logging into a phone queue, walk-ups, Microsoft Teams chat messages, direct email, and/or Help Desk mailbox Supports termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc. Uses the companies ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf Reviews escalated tickets (that you worked) to thoroughly document Level-2 support interactions; adding those notes to helpdesk documentation to increase helpdesk knowledgebase and support capabilities (where applicable) Manages tickets via the Helpdesk support dashboard to ensure that time to first response SLAs are met Regularly monitors the Helpdesk support dashboard to triage tickets and monitors/prioritizes for ticket aging Performs all other duties as assigned by the Supervisor and or Manager TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Highly proficient in Microsoft Windows 10/11 desktop OS and the Microsoft Office Suite Technical knowledge of Active Directory and Microsoft Windows domains Working knowledge of scripting (PowerShell / VB Script, etc.) Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components Working knowledge with Office 365 Working knowledge of Microsoft network enterprise system computer environments Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors High attention to detail and focus on quality implementations Working knowledge of Jira Service Management or other relevant ticketing system Ability to work well under pressure and in a fast-paced, results-oriented, team environment Strong organizational skills and the ability to prioritize multiple tasks Strong logic, problem-solving, math and Internet skills along with specific attention to detail EDUCATION AND EXPERIENCE Bachelors Degree in an applied technology or equivalent technical training preferred Experience with Retal Point of Sale systems preferred Minimum of 5 years experience in related Help Desk job roles Relevant certifications, such as A+, hardware vendor programs, Microsoft, and customer service training PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable) Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time JOB OVERVIEW The Senior Help Desk Analyst Retail IT is responsible providing efficient, timely, and high-quality tier L1 technical support and customer service to end-users of Topgolf Callaway Brands information systems with a emphasis on Retail store IT operations. Additionally, work on and support technical projects and tasks. ROLES AND RESPONSIBILITIES Provide first line support for trouble resolution and escalation of all incoming Help Desk corporate and Retail support tickets for L1 and L2, escalating to the System Admins as required. Perform computer operational maintenance which includes the ability to install, setup, configure, troubleshoot, and optimize client computer systems, peripherals, and components Consistently demonstrate professional and superior customer service and interpersonal skills Lead and work on technical projects as needed. Assist with general projects and team tasks Create and update incidents within ticket tracking system including detailed incident and resolution information Configure and support anti-virus/anti-malware software and promptly address any reported security breaches Update existing documentation as needed and create standard operating procedures and support KBs Troubleshoot advanced computer hardware, software, printing and network problems for multiple computer platforms, cloud solutions and phone systems Partner with third-party hardware, software, or support vendors as needed to resolve technical incidents Maintain asset (i.e., laptops, workstations, mobile devices, etc.) inventory Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines Responsible for all 3rd party client applications, mobile devices, and wireless networking support Support new hire account creation, computer set-up and user orientation as needed Install hardware and software upgrades, manage user accounts, maintain backup systems, and assist with network and server changes and upgrades as needed Provide technical POS system support for retail store associates, including receipt printers and credit card terminals Provides Tier-1/Tier-2 customer support thru various channels, which includes logging into a phone queue, walk-ups, Microsoft Teams chat messages, direct email, and/or Help Desk mailbox Supports termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc. Uses the companies ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf Reviews escalated tickets (that you worked) to thoroughly document Level-2 support interactions; adding those notes to helpdesk documentation to increase helpdesk knowledgebase and support capabilities (where applicable) Manages tickets via the Helpdesk support dashboard to ensure that time to first response SLAs are met Regularly monitors the Helpdesk support dashboard to triage tickets and monitors/prioritizes for ticket aging Performs all other duties as assigned by the Supervisor and or Manager TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Highly proficient in Microsoft Windows 10/11 desktop OS and the Microsoft Office Suite Technical knowledge of Active Directory and Microsoft Windows domains Working knowledge of scripting (PowerShell / VB Script, etc.) Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components Working knowledge with Office 365 Working knowledge of Microsoft network enterprise system computer environments Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors High attention to detail and focus on quality implementations Working knowledge of Jira Service Management or other relevant ticketing system Ability to work well under pressure and in a fast-paced, results-oriented, team environment Strong organizational skills and the ability to prioritize multiple tasks Strong logic, problem-solving, math and Internet skills along with specific attention to detail EDUCATION AND EXPERIENCE Bachelors Degree in an applied technology or equivalent technical training preferred Experience with Retal Point of Sale systems preferred Minimum of 5 years experience in related Help Desk job roles Relevant certifications, such as A+, hardware vendor programs, Microsoft, and customer service training PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable) Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time.
Posted 2 months ago
3 - 4 years
0 - 3 Lacs
Bengaluru
Work from Office
Vacancy : 4 count Role : Collection Manager (offroll ) Location : Bangalore Profile Requirement : 1. Minimum 3 years of work experience in Collections preferably agency management 2. Basic knowledge of working in Excel like Vlookup and Pivot table and basic excel 3. Personal laptop is needed 4. Conversant in atleast 2 South Indian languages ( Kannada, Tamil, Telugu, Malayalam) 5. Office Location : 80- feet road, Kormangla , Bangalore and agency visits in Bangalore Role & responsibilities Preferred candidate profile
Posted 2 months ago
- 1 years
0 Lacs
Ambarnath
Work from Office
Role & responsibilities Assist with the setup, installation, and configuration of desktops, laptops, printers, and other peripheral devices. Provide first-level support for software and hardware issues. Help in diagnosing and resolving technical issues (e.g., network connectivity, application errors, printing problems). Support routine maintenance of IT systems, including updates, patches, and backups. Document troubleshooting steps and user interactions in support ticketing systems. Assist in maintaining an inventory of IT equipment and software licenses. Provide basic training and support to users on standard tools (Microsoft Office, email, remote access, etc.) Escalate unresolved issues to senior support staff as needed. Key skills Required : Currently pursuing a degree/diploma in Information Technology, Computer Science, or related field. Basic understanding of computer hardware, operating systems (Windows, macOS), and common office software. Good communication and customer service skills. Willingness to learn and adapt in a fast-paced environment. Ability to work independently and as part of a team
Posted 3 months ago
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