Senior Support Engineer - Monitoring Tools Sampoorna Consultants

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

The role is based in India, working from the Chennai Office and involves regular interaction with other geographically located teams and users. As a part of the Global Service Desk Team, you will be responsible for managing helpdesk calls, emails, and supporting applications that are facilitated by the Desktop Team. Your key responsibilities will include answering the Service Desk phone, emails, and walk-ups, accurately logging all faults and requests on Jira Service Desk, actively monitoring and progressing all incidents and service requests to ensure resolution within the SLA. You will also be required to complete Service Desk communications to the business and internal IT teams for incide...

Posted 1 week ago

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