Network Support Engineer (Tier 3) Sharpened Mind Tech & Solutions Private Limited

3.0 - 8.0 years

0 Lacs

madurai, tamil nadu

On-site

You are a highly skilled Teams Voice Consultant (Tier 3 Support Operations) joining a growing technical operations team. In this critical support role, you will be responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base. With a minimum of 3 years of hands-on experience in Tier 3 support and a total of 8+ years overall experience in the voice/telecom domain, you possess a strong working knowledge of Microsoft Teams, Office 365, Skype for Business, Audiocodes/Ribbon SBCs, SIP/VOIP protocols, LAN/WAN networking, and migration experience from Cisco/Avaya to Microsoft Teams DR (voice). Your key responsibilities include providing 3rd line support for customers and resellers via email and phone, acting as a subject matter expert in Microsoft Teams and SBC deployment, monitoring systems using tools like OVOC and SolarWinds, handling complex escalations from Tier 1 and Tier 2 support, using Incident Management Systems to track and resolve issues, working with stakeholders to understand requirements, design solutions, and execute deliverables, planning and managing personal ticket queues while meeting SLAs, delivering training and support internally and externally, sharing technical knowledge with users and junior colleagues, being available for on-call 24x7 support when required, and proactively maintaining high service standards and client satisfaction. Preferred skills for this role include familiarity with Cisco CUCM and Avaya voice platforms, excellent troubleshooting and problem-solving skills, strong communication and documentation ability, and experience in project deployment and client onboarding. This is a full-time position based in Tamil Nadu with a CTC offered at 10.5 LPA. Join Sharpened Mind Tech & Solutions Pvt. Ltd., a fast-growing tech company focused on EdTech, enterprise tech solutions, and innovative talent development. Work on high-impact projects with a passionate, collaborative team. Apply by sending an email to careers@sharpenedmindtechnologies.com. Visit our website at https://sharpenedmindtechnologies.com/ for more information.,

Posted 1 month ago

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Windows server administrator Ahana Systems and Solutions

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You should have a minimum of 2 years of experience in IT. The position is based in Bangalore. Your responsibilities will include monitoring, configuration management, and reporting functions for servers to create a hands-off environment. You should have experience in Group Policy design and configuration, AD User creation, access right management, OU/GPOs network drives management. Advanced knowledge of Windows Server (2008~2019) /desktop Operating Systems like Win 11 ~ win 7 is required. Other duties involve managing Windows Server infrastructure, understanding LAN/WAN networking, and possessing expert skills in Active Directory/LDAP user and group administration. You should be able to troubleshoot network issues, including backbone infrastructure issues. The ideal candidate must be flexible and able to adapt to a rapidly changing environment. Organization skills and the ability to manage tasks of varying length are crucial for this role. If you meet the requirements and are interested in this opportunity, please share your profile to career@ahanait.com.,

Posted 1 month ago

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