Field technical questions and provides technical advice to current and prospective customers, both internal and external, regarding ASAP software products. Ability to master comprehensive technical software ASAP. Understand competitive analysis as it relates to BRO s software. Maintain and contribute to Application Notes, software demos and other literature for customers and sales leads. Represent Lanika Solutions at technical trade shows, answering questions and providing information regarding software products. May prepare and present software/hardware demonstrations for trade shows as well. Travel out-of-state and/or out-of-country will be required. Assist in developing and customizing written text for technical documentation for ASAP software products including on-line help, reference manuals, technical guides, application notes, procedure notes, and miscellaneous support documentation. Develop a working knowledge of in-house customer inquiry logging software to be used to document technical support calls. Assist in teaching ASAP tutorials at Lanika Solutions or at customer sites. Provide technical support on potential software sales. May be required to publish present articles for optical engineering conferences and journals. Prepare technical written descriptions of software products. Participate in the planning and development of new products. Provide technical support on consulting contracts. Liaison and manage the engineering services projects
Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets. Identifying opportunities for sales and effectively presenting the key features and advantages of the company products to secure new business. Identifying decision makers amongst the targeted leads in order to start sales process. Cooperating with Accounts manager and Sales Supervisor to determine essential strategic approaches for sales. Maintaining and expanding the database of prospects of the organization. Outbound and inbound account management. Supporting the reseller communication channel throughout the sales interval. Attending sales group meetings concerning sales targets or forecasts, reporting on market situation. Handling cancellations or changes in sales order and communicating the changes with the related departments. Coordinating with customer service for status on orders from related plant departments in ensuring the delivery commitment to clients is met. Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry. Providing effective product demos for end-user customers as well as for the resellers. Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms. Creating and delivering qualified chances to Accounts Managers where allowed. Capturing of accurate and complete information in Customer Relationship Management system (CRM). Participating fully in training sessions, meetings, skill building and professional development classes. Attending industry conferences to develop industry expertise and to build network. Skills and Specifications Able to work in fast-paced, self-directed entrepreneurial environment. Exceptional verbal and written communication skills. Highly proficient level computer skills including Ms Word, PowerPoint, Excel and Outlook. Excellent telephone sales personality skills. Should have hands-on experience in CRM software solutions. Prominent organization and presentation skills. Prominent organization and presentation skills. Excellent time management skills. Highly energetic and self-starter. Decision-making, problem resolution and creative thinking skills. Able to multi-task the activities with shifting priorities. Should be honest, assertive and systematic