Job Purpose Manages a variety of projects to deliver against project goals/deliverables efficiently and effectively. Works on a variety of types of projects and leads the project team in delivering against the overall project objectives. Applies deep project management skills and experience to achieve results. Job Overview Key Responsibilities Operational Excellence Delivers a variety of projects on-time, within budget and with high quality resulting in the successful achievement of project objectives. Manages all facets of the project to include: scoping, estimating/sizing, project methodology, planning, resourcing and scheduling, monitoring and controls, communications, and project close. Leads a project team responsible for a variety of work streams. Monitors and controls projects against established project goals, metrics, and KPIs. Takes proactive actions to resolve issues and keep projects on track. Delivers Quality, Value, Results – Uses a variety of project management methodologies, tools, and techniques to optimize project quality and profitability. Handles problems before they escalate and/or escalates to the appropriate person in order to resolve in a timely fashion. Identifies opportunities for improvement and helps to implement process enhancements in order to deliver exceptional results. Functional Excellence – Applies project management expertise to identify areas for improvement in methods and processes. Works with management to implement improvements and support change management. Provides advice and guidance to more junior Project Managers/Administrators. Relationship Building – Builds strong working relationships internally and externally that enables project team to work collaboratively and effectively. Develops stakeholder confidence by regularly checking in, assessing satisfaction, and uncovering concerns. PROJECT & PROGRAM MANAGERS IN SALES OPERATIONS In the Sales Operations organization, the Project/Program management roles (PMO) take on specific responsibilities. These responsibilities include, but are not limited to: Provide operational guidance and leadership to enable large groups of stakeholders to deliver high quality, on-budget, and on-schedule cross-functional programs and services linked to the Key Strategic Objectives of the business. Tracking and successful execution of Key Strategic Objectives and Programs Tracks execution and performance against KPIs, service level agreements and adherence to policies Creates/ensures detailed project, implementation, and/or action plans area created for each project.Job Profile Monitors progress for each project and ensures meets stated objectives/outcomes Monitors/addresses/escalates risks, issues and dependencies Manages/participates in project reviews, approvals, and gating processes Standardizes relevant document templates Facilitates sharing of best practices through cross functional collaboration, formal/informal learning Facilitates knowledge sharing Tracks and monitors benefits realization against planned targets Regularly interacts with top management levels and executive C-suite. Manages and sustains change at individual, initiative and organizational levels. Facilitate cross-functional collaboration to achieve business goals. Works on complex and confidential issues where analysis of situations or data requires an in-depth knowledge of the company and a high degree of discretion. Skills & Experience Experienced professional with a full understanding of area of specialisation Typically works on problems/projects of diverse complexity and scope This is a fully qualified, long-term career level Exercises independent judgment in selecting methods and techniques for obtaining solutions May act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process Networks with and represents the organisation to senior level internal and external personnel in own area of expertise. Typically requires at least a degree or equivalent combination of education and experience. Typically requires minimum of 3 - 5 years related experience. Diligently completes responsibilities, producing high quality results. Demonstrates understanding of business concepts, strategy, structures and processes. Works collaboratively and uses a positive approach to achieve goals. Constantly looks for opportunities to improve work processes and results. Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements. Makes timely decisions after carefully considering alternative courses of action, evaluating the facts, goals, constraints, and risks and applying sound judgement. Transfers decision making authority, task responsibility and autonomy to others. Accepts full personal responsibility for the quality and timeliness of work. Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives. Follows processes, placing a priority on how things are done. Applies technical and professional knowledge, skills and judgment to accomplish results. Relationship builders who are very self-aware, can inspire others, and can easily build relationships and interact with a wide variety of diverse people in a variety of situations. Results Orientation Successfully achieves results, diligently working to overcome obstacles to achieve goals. Team Leadership Effectively leads teams to achieve team goals. Effectively expresses ideas verbally in individual and group situations.
