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5.0 - 10.0 years
6 - 10 Lacs
Mysuru, Bengaluru
Work from Office
Design, schedule, deliver Voice & Accent (V&A) and English communication training sessions Conduct accent neutralization, grammar, pronunciation improvement modules Manage training calendars, batch scheduling Track learner progress provide feedback Required Candidate profile Ensure training effectiveness through assessments, mock calls, role-plays Collaborate with operations to identify training needs custom learning paths Maintain reports on training Work flexible shifts Perks and benefits Perks and Benefits
Posted 2 weeks ago
8.0 - 13.0 years
5 - 9 Lacs
Gurugram
Work from Office
Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologies Floor Support experience. Exposure to Quality improvement Audits and Soft Skill Training Develop and formulate customer experience training curriculum, conduct group training and individual coaching and knowledge assessment to new and existing agents with the objective of ensuring superior and consistent service quality Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment. Must have worked on Net promoter Score Shift Timings :US Shifts City:Gurgaon Mode : Classroom No of working Hours-5 days/ 10 hours Assignment duration -6 months extendable based on performance Start date Immediate
Posted 1 month ago
2.0 - 4.0 years
2 - 2 Lacs
Bengaluru
Work from Office
Responsibilities: * Develop customized accent training programs for English Language * Conduct voice and accent coaching sessions * Improve communication skills through exercises and feedback Provident fund Work from home
Posted 2 months ago
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