Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster. The company is growing rapidly and it's an exciting time to join, having secured $12M in Series B funding in January 2023. In just four years, it has gone from two co-founders to a team of almost 100 staff, with offices in London and Paris. At Landytech, we see diversity as our strength with a team from over 15 countries and 14 languages spoken. Team & Role Our Integration Product team is the gateway through which every piece of custodial, market and third-party data flows into the platform. We cover the full spectrum of instruments—from equities and fixed income to complex OTC derivatives, structured products and private assets—but our focus is on how that data is ingested, mapped and transformed so it is ready for analytics at scale. As the team's Senior Business Analyst for ETL and integrations , you will sit at the intersection of Product and Engineering. What You'll Do Act as the team's lead representative, analysing reporting across all asset classes and translating findings into comprehensive mapping, validation, and transformation rules Partner with Product Managers and Engineers to scope, refine, and test new integration features—particularly ETL tooling, monitoring dashboards, and data-processing automations Own business-critical data-ingestion and processing workflows, ensuring they are managed effectively and reliably Define and measure KPIs for data completeness, timeliness, and accuracy; build dashboards to track and communicate progress Collaborate with internal stakeholders to meet client-delivery targets, provide transparency, and manage expectations Skills And Expertise You have fluent English and strong communication skills, enabling clear and effective collaboration You have a bachelor's or master's degree in finance, statistics, mathematics applied to finance, or an equivalent field; FRM or CFA certification is a plus You bring 3+ years of experience in a similar role, demonstrating your expertise and readiness to contribute You have strong knowledge of financial datasets and financial instruments, including derivatives You are proficient in financial data analysis. Experience in Python, SQL and/or Excel is a plus You pay outstanding attention to detail, ensuring accuracy and precision in your work You are eager to thrive in a dynamic start-up environment, bringing energy and adaptability to the team You are a highly driven self-starter, motivated to take initiative and deliver results independently This role plays a pivotal part in driving growth and ensuring effective collaboration with key departments, such as Client, Development, and Product teams. A strong passion for data and finance, keen attention to detail, and a proactive approach are essential. The position involves taking ownership, making impactful decisions, and solving complex challenges creatively. Technical expertise is vital for meeting business needs, streamlining processes, and achieving tangible results. This is an excellent opportunity to merge financial and technical skills while making a meaningful contribution to the organization's success. Our Benefits An opportunity to work in a fast-growing fintech revolutionizing investment reporting Regular socials and being part of an international team with an HQ in London, UK and office in Paris, France as well Hybrid style of work/ 2 days working from our office in Pune, India Private medical insurance for you and your family members

Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster. The company is growing rapidly and it's an exciting time to join, having secured $12M in Series B funding in January 2023. In just four years, it has gone from two co-founders to a team of almost 100 staff, with offices in London and Paris. At Landytech, we see diversity as our strength with a team from over 15 countries and 14 languages spoken. Team & Role We are looking for a hands-on and strategic Support Manager to lead and scale our global client support function. This role will be based in Pune and will oversee a small but growing team responsible for front-line client support. You will work closely with our Client Success Managers, Product Specialists, Data Operations, Professional Services and R&D teams to deliver a seamless and high-quality support experience. You will be a true player-coach - providing leadership to the team while actively engaging in support interactions and leading by example. Key Responsibilities Lead and mentor a small support team in Pune, ensuring coverage, coaching, and continuous skill development Act as a player-coach: lead the team while staying hands-on with support cases and client communication Instil a strong service culture focused on responsiveness, empathy, and client success Oversee daily support operations, prioritisation, triage ensuring timely and high-quality responses via email (CRM), calls, and Teams Own and enhance our digital support resources, including the Academy and Knowledge Base Drive AI and automation-focused improvements for operational efficiency and client enablement Management reporting and analysis on function on a regular and ad-hoc basis Process improvement inclduing writing SOPs Partner cross-functionally with Client Success, Product, Data Ops, PS and R&D to ensure smooth operations, seeking resolution for the client's benefit whilst also driving sustainable and scalable solutions Requirements 4 - 7 years of experience in customer support, ideally in B2B SaaS or fintech 2+ years in a leadership or support ops role Experience with CRM/ticketing tools (HubSpot, Zendesk, Salesforce, etc.) Experience or strong interest in AI, chatbots, or digital client support solutions Excellent communication, problem-solving, and process-improvement skills Demonstrated ability to lead by example in a hands-on support or client-facing role. Our Benefits An opportunity to work in a fast-growing fintech revolutionizing investment reporting Regular socials and being part of an international team with an HQ in London, UK and office in Paris, France as well Hybrid style of work/ 2 days working from our office in Pune, India Private medical insurance for you and your family members

Landytech is dedicated to transforming how investment managers, asset owners, and their advisors access asset information, with a focus on providing insights faster through the Sesame investment reporting platform. With a presence in over 15 countries, Landytech has experienced significant growth, securing $12M in Series B funding in January 2023. The company, which started with two co-founders, now boasts a team of nearly 100 employees across offices in London and Paris. Embracing diversity as a key asset, Landytech's team represents over 15 countries and speaks 14 languages. As part of Landytech, you will be instrumental in offering clients a comprehensive view of their investment portfolios encompassing various asset classes sourced from multiple data outlets. The Client Delivery and Professional Services Teams focus on understanding clients" portfolios, data, and reporting requirements to develop solutions that enhance their investment management and reporting workflows. In the role of Client Delivery Associate (Onboarding), your responsibilities will include guiding clients through the onboarding process, ensuring smooth collaboration, organizing processes, and facilitating data connectivity. Effective communication, organizational skills, problem-solving abilities, and a fundamental understanding of investment data and technology are essential for this hands-on role. Key Responsibilities: - Manage client communication and coordination related to onboarding and data feed setup, ensuring timely responses and addressing delays. - Guide clients on integrating accounts into managed data feeds from their custodians and banks. - Collect and document initial scope details, including private assets, bank/custodian accounts, and ownership structures. - Assist in the setup of new data feeds by gathering required information and supporting technical integrations. - Monitor onboarding pipelines, identify delays, and contribute to process improvements for scalability. - Collaborate with cross-functional teams to ensure seamless onboarding experiences for clients. Requirements: - 1-3 years of experience in client onboarding, operations, or project coordination in Financial Services, fintech, or SaaS environments. - Strong organizational skills, attention to detail, and ability to manage multiple client interactions and data tasks simultaneously. - Proficient in client communication, with technical skills in SFTP, API integrations, and data transfer protocols. - Interest in developing a career in client operations, client delivery management, or product specialization within financial technology. - Fluency in English; additional European languages are a plus. Benefits: - Join a fast-growing fintech company revolutionizing investment reporting. - Work in a hybrid style, with 2 days in the Pune office and opportunities for social interactions. - Private medical insurance for you and your family. If you are seeking a dynamic role in a diverse and innovative environment, we look forward to receiving your application. Join Landytech on its mission to redefine the future of investment information access.,

Landytech is dedicated to transforming the accessibility of asset information for investment managers, asset owners, and their advisors through Sesame, a cutting-edge investment reporting platform. With a presence in over 15 countries, we empower clients to make informed investment decisions swiftly. Join us during this exciting period of rapid growth, following our successful securing of $12M in Series B funding in January 2023. From a founding team of two, we have expanded to nearly 100 employees in just four years, with offices in London and Paris. Embracing diversity as a core asset, our team represents over 15 nations and converses in 14 languages. As we expand, we are seeking an experienced and strategic Support Manager to oversee the development and expansion of our global client support function. This pivotal role, based in Pune, will manage a small yet dynamic team responsible for frontline client support. Collaborating closely with Client Success Managers, Product Specialists, Data Operations, Professional Services, and R&D teams, you will ensure the delivery of a seamless and top-tier support experience. You will embody the role of a player-coach, offering guidance to the team while actively participating in support interactions to set a leading example. **Key Responsibilities:** - Lead and guide a small support team in Pune, fostering coverage, coaching, and ongoing skill enhancement - Act as a player-coach, balancing leadership responsibilities with hands-on involvement in support cases and client communication - Cultivate a robust service-oriented culture centered on responsiveness, empathy, and client success - Supervise daily support operations, including prioritization, triage, and ensuring prompt and high-quality responses via email (CRM), calls, and Teams - Manage and enhance our digital support resources, such as the Academy and Knowledge Base - Spearhead AI and automation-driven enhancements to boost operational efficiency and client empowerment - Conduct management reporting and analysis regularly and on an ad-hoc basis - Drive process improvements, including drafting Standard Operating Procedures (SOPs) - Collaborate cross-functionally with Client Success, Product, Data Ops, Professional Services, and R&D to ensure seamless operations, address client needs effectively, and implement sustainable and scalable solutions **Requirements:** - 4-7 years of customer support experience, preferably in B2B SaaS or fintech - 2+ years in a leadership or support operations role - Proficiency with CRM/ticketing tools like HubSpot, Zendesk, Salesforce, etc. - Experience in or a strong interest in AI, chatbots, or digital client support solutions - Exceptional communication, problem-solving, and process improvement capabilities - Demonstrated ability to lead by example in a hands-on support or client-facing capacity **Our Benefits:** - Opportunity to be part of a rapidly expanding fintech company revolutionizing investment reporting - Regular social events and integration within an international team, with headquarters in London, UK, and an office in Paris, France - Hybrid work style with 2 days in our Pune office, India, and private medical insurance coverage for you and your family members.,

Landytech is dedicated to transforming the accessibility of asset information for investment managers, asset owners, and their advisors through Sesame, a cutting-edge investment reporting platform. With a presence in over 15 countries, we empower clients to make informed investment decisions swiftly. Join us during this exciting phase of rapid growth, following our successful securing of $12M in Series B funding in January 2023. From its inception with two co-founders, Landytech has expanded to nearly 100 team members, with offices in London and Paris. Embracing diversity as a core asset, our team represents over 15 countries and converses in 14 languages. Team & Role: We are in search of a dynamic and strategic Support Manager to spearhead and expand our global client support function. Based in Pune, you will oversee a burgeoning team responsible for frontline client support. Collaboration with our Client Success Managers, Product Specialists, Data Operations, Professional Services, and R&D units is pivotal to ensure a smooth and premium support experience. As a true player-coach, you will provide guidance to the team while actively participating in support interactions, setting a leading example. Key Responsibilities: - Lead and guide a small support team in Pune, ensuring adequate coverage, coaching, and continuous skill enhancement. - Act as a player-coach, leading the team while maintaining involvement in support cases and client interactions. - Cultivate a robust service ethos centered on responsiveness, empathy, and client triumph. - Supervise daily support operations, prioritization, and triage to deliver prompt and high-quality responses via email (CRM), calls, and Teams. - Manage and enhance digital support resources like the Academy and Knowledge Base. - Spearhead AI and automation-driven enhancements for operational efficiency and client empowerment. - Conduct management reporting and analysis regularly and on an ad-hoc basis for the function. - Drive process enhancement, including crafting SOPs. - Collaborate cross-functionally with Client Success, Product, Data Ops, PS, and R&D to ensure seamless operations, striving for client-centric resolutions and scalable solutions. Requirements: - 4 - 7 years of customer support experience, preferably in B2B SaaS or fintech. - 2+ years in a leadership or support ops capacity. - Proficiency with CRM/ticketing tools such as HubSpot, Zendesk, Salesforce, etc. - Experience or keen interest in AI, chatbots, or digital client support solutions. - Exceptional communication, problem-solving, and process-improvement competencies. - Demonstrated ability to lead by example in a hands-on support or client-facing role. Our Benefits: - An opportunity to contribute to a rapidly expanding fintech revolutionizing investment reporting. - Engage in regular social events and be part of an international team with headquarters in London, UK, and an office in Paris, France. - Embrace a hybrid work style with 2 days in our Pune, India office and private medical insurance coverage for you and your family members.,