Home
Jobs

259 Lan Troubleshooting Jobs - Page 9

Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
Filter
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

6 - 8 years

8 - 13 Lacs

Bengaluru

Work from Office

Naukri logo

About The Role Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. About The Role - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Posted 1 month ago

Apply

6 - 11 years

5 - 9 Lacs

Mumbai

Work from Office

Naukri logo

About The Role Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. About The Role - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

Posted 1 month ago

Apply

8 - 11 years

13 - 17 Lacs

Hyderabad

Work from Office

Naukri logo

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, well encourage you to fulfill your potentialto be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, well provide everything you need to doyour best work and become the best you can be. About The Role Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. About The Role - Grade Specific Has expert level of understanding of software development principles and technical proficiency. Thought Leader for the software development lifecycle, innovation and industrialization. Guides technology and methods for software engineering at group level. Delivers most complex solutions and programs. Is well respected at exec level. Represents the group as an ambassador. Focuses on developing strategic partnerships. Influences and develops the future direction of our customer base. Develops and implements innovative solutions to complex business opportunities. Leads and motivates multi-functional teams in diverse or complex environments. Skills (competencies) Verbal Communication Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a localpartner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, andsmarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud andapplication development, all driven by AI, data and automation.

Posted 1 month ago

Apply

1 - 6 years

3 - 5 Lacs

Chennai

Work from Office

Naukri logo

Hi M.Aravindh, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer - L1 Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

Posted 1 month ago

Apply

7 - 12 years

8 - 12 Lacs

Nagpur

Work from Office

Naukri logo

This position to support factory & Process automation after sales activities like field service, Retrofit of old system, maintenance contracts, Digital service support & execution. Qualification - Candidate must be a engineering graduate with minimum 4 years of experience or Diploma with 7+ years of experience. Need to have a knowledge in the automation products like PLC, SCADA, DCS & network products. Experience in Siemens automation products like Simatic S7 or PCS7 system will be an added advantage.

Posted 1 month ago

Apply

8 - 13 years

2 - 4 Lacs

Hyderabad

Work from Office

Naukri logo

We are looking for IT Support Engineer in Aparna Constructions for Hyderabad. Job description 1. Software and hardware - Installation and configuring knowledge. 2. Manage network systems and tools 3. Set up accounts and workstations / Assembling of systems 4. Performance Monitoring and maintain systems according to requirements 5. Troubleshoot issues and outages 6. Networks (LAN, WAN) Role: Engineer/Officer-IT Experience : 8 year to 14 Years Industry Type: Engineering & Construction Department: IT Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Degree Location : Hyderabad. Kindly Share Your CV to : prabhakar-hr@aparnaconstructions.com

Posted 1 month ago

Apply

1 - 4 years

2 - 3 Lacs

Mumbai Suburban

Work from Office

Naukri logo

Monitoring network, troubleshooting and resolving network issues, configuring switches of Cisco, Juniper, Nortel, Allied Telesis Configuring VLANs, trunking Protocols Configuring VoIP phones Configuring WiFi AP Maintaining daily / weekly back-ups Required Candidate profile CCNA, switching and routing, CCNP, Juniper, Cisco, managed WiFi, VoIP, Firewall...

Posted 1 month ago

Apply

2 - 6 years

3 - 6 Lacs

Pune, Gurugram, Bengaluru

Work from Office

Naukri logo

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolutio call Soumya@8088720040 call indu@7848820046 call mayur@9343402211

Posted 1 month ago

Apply

6 - 11 years

6 - 10 Lacs

Mysuru

Work from Office

Naukri logo

Key Responsibilities: 1. Develop and implement IT strategies and initiatives to support the company's business objectives. 2. Manage and maintain the company's network infrastructure, including servers, switches, routers, and firewalls. 3. Oversee the installation, configuration, and maintenance of hardware and software systems. 4. Ensure the security of company data and systems by implementing appropriate security measures and protocols. 5. Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely manner. 6. Manage IT projects, including software implementations, system upgrades, and infrastructure enhancements. 7. Evaluate new technologies and solutions to improve efficiency and effectiveness. 8. Collaborate with other departments to identify IT needs and develop solutions to meet those needs. 9. Develop and maintain IT policies and procedures to ensure compliance with regulatory requirements and industry best practices. 10. Manage IT budget and resources effectively, ensuring optimal allocation of resources. 11. Regular auditing of asset condition and recommend for changes. 12. To eliminate and ensure pirated version are not used on any matter. 13. Upkeeping of CCTVs and coordinating with service provider. 14. Managing subscription of emails and licenses. 15. Timely renewal of all the subscriptions. 16. Managing and reassigning simcards and email ID’s for new and left employees. 17. Managing asset user agreement and maintaining records. (Copy to concerned employee file) Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred. 7+ years of experience in IT management. Strong technical skills in network administration, system administration, and cybersecurity. Experience with ERP systems and software is highly desirable. Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. Proven leadership abilities, with the ability to motivate and inspire a team. Strong problem-solving skills and the ability to think strategically. Relevant certifications such as CompTIA Network+, CompTIA Security+, or ITIL are a plus. Note: Only Immediate joiners to apply,,,,,,,

Posted 1 month ago

Apply

2 - 6 years

3 - 6 Lacs

Pune, Gurugram, Bengaluru

Work from Office

Naukri logo

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolutio call Soumya@8088720040 call indu@7848820046

Posted 1 month ago

Apply

- 5 years

3 - 8 Lacs

Chennai, Delhi / NCR, Mumbai (All Areas)

Work from Office

Naukri logo

Responsible for complete network setup in our service apartments located across Pune by evaluating, providing a detailed report on the configuration required and subsequently setting up the network for the building.

Posted 1 month ago

Apply

4 - 9 years

6 - 16 Lacs

Noida

Work from Office

Naukri logo

We are Organizing a walk-in Drive at Noida Location. Please find details below: Date- 17-May-25 Skill ISD calling Service desk Network Routing and Switching Desktop support Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Posted 1 month ago

Apply

- 5 years

3 - 5 Lacs

Bengaluru

Work from Office

Naukri logo

Greeting!! We are hiring for Store Helpdesk Only graduate Freshers - 3.5 lpa Experience UG/ Graduate - 5 lpa UK Rotational Shift 5 days of working, 2 days off Location: Whitefield For further queries call or share your cv on whatsapp HR Muskaan 8884496984 HR Akash 8884496981 HR Sam 9513900440 Role & responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network problems. Identifying the root cause of issues and developing effective solutions. Providing step-by-step instructions to users on how to resolve problems. Escalating complex issues to appropriate internal teams when necessary. System Installation and Configuration: Installing and configuring hardware and software. Ensuring compatibility between different systems and components. Setting up user accounts and profiles. User Support and Communication: Responding to user inquiries via phone, email, chat, or other channels. Providing timely and accurate information and feedback. Educating users on how to use software and hardware. Maintaining good communication and professional relationships with clients. Documentation and Knowledge Management: Documenting technical information, solutions, and procedures. Maintaining knowledge bases and documentation resources. Creating and maintaining procedural documentation for troubleshooting and usage. System Maintenance and Monitoring: Monitoring system performance and identifying potential problems. Performing routine maintenance tasks, such as software updates and hardware checks. Ensuring the smooth and efficient operation of IT systems. Other Responsibilities: Assisting with software installations and implementation plans. Collaborating with other IT teams to resolve system issues. Testing new technologies and evaluating their performance. Staying up-to-date with the latest technologies and trends. Preferred candidate profile Graduate freshers with PDC Good technical knowledge Candidates should be aware of new technologies Thanks and regards, Rivera Manpower Services

Posted 1 month ago

Apply

1 - 6 years

1 - 4 Lacs

Gandhinagar

Work from Office

Naukri logo

Role & responsibilities EAC Installs & Design Engineering: Lead installations and design engineering tasks for Comcast Business, ensuring seamless integration and optimal performance of network components. Service Provisioning: Oversee service provisioning processes, ensuring timely and accurate deployment of services to clients. Network Configuration & Troubleshooting: Configure and maintain network devices such as routers, switches, and firewalls. Troubleshoot and resolve network issues to ensure minimal downtime.Expertia+3HR Blade+3The Knowledge Academy+3 Documentation: Maintain detailed documentation of network configurations, installations, and service provisioning processes. Collaboration: Work closely with cross-functional teams to ensure alignment and timely delivery of network services.

Posted 1 month ago

Apply

- 4 years

3 - 5 Lacs

Bengaluru

Work from Office

Naukri logo

Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers. • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. • Diagnose and troubleshoot technical issues related to our platform, courses, and resources. • Understanding of company products, services, and policies. • Provide step-by-step guidance to users on problem resolution. Kindly Contact- HR Akash Contact NO.- +91 8917654901 Email ID- akash.jena@joulestowatts.co

Posted 1 month ago

Apply

3 - 4 years

2 - 3 Lacs

Mumbai

Work from Office

Naukri logo

TECHNICAL SKILLS REQUIRED a. Windows installation and configuration (Window 7/10/11) b. Windows based server management c. Active Directory Services management d. Email server management for MS-Exchange, Mdaemon and other mail servers e. Hardware desktop assembly f. Installation of Windows applications and peripherals (printers, scanners etc.) g. MS office installation and configuration h. Basic Router Administration i. Basic Firewall Management OTHER REQUIREMENTS 1. Personnel should have good communication skills 2. Ready to work in field, in house and site 3. Should be good in handling customers in case of any escalations New hires will be responsible for providing onsite hardware and networking support on Windows based platform for desktops and server systems Opportunity to work under guidance of award winning seniors with 30+ years of industry experience. Rich interaction with colleagues having multi-disciplinary IT skills in networking, server administration, database management and IT security.

Posted 1 month ago

Apply

1 - 6 years

1 - 1 Lacs

Kolkata

Work from Office

Naukri logo

Responsibilities: * Provide desktop support for hardware & software issues * Troubleshoot LAN connectivity problems * Install Windows OS on PCs * Assemble new desktops from scratch * Manage desktop administration tasks Provident fund Health insurance

Posted 1 month ago

Apply

- 2 years

2 - 4 Lacs

Gurugram

Work from Office

Naukri logo

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15years Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional customer service operations to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, utilizing exceptional communication skills to keep world-class systems running. Roles & Responsibilities: Provide exceptional customer service operations to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep world-class systems running. Utilize desktop transformation skills to ensure seamless system and application performance. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Strong customer service operations skills. Good To Have Skills:Desktop Transformation. Excellent communication skills to effectively interface with clients and cross-functional teams. Ability to accurately define client issues and design resolutions based on deep product knowledge. Strong understanding of system and application performance. Ability to collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in customer service operations. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Gurugram office. Qualifications 15years

Posted 1 month ago

Apply

- 2 years

2 - 4 Lacs

Bengaluru

Work from Office

Naukri logo

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Posted 1 month ago

Apply

- 2 years

2 - 4 Lacs

Gurugram

Work from Office

Naukri logo

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of client issue resolution based on deep product knowledge. Exceptional communication skills. Experience collaborating with cross-functional teams. Knowledge of the latest advancements in service desk management and voice support. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree

Posted 1 month ago

Apply

1 years

2 - 3 Lacs

Bengaluru

Work from Office

Naukri logo

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What you’ll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Posted 1 month ago

Apply

2 - 5 years

4 - 5 Lacs

Vapi, Ahmedabad, Vadodara

Work from Office

Naukri logo

Provide second-level support for customer issues, escalating to higher-level support as necessary. Troubleshoot, diagnose, and resolve technical issues related to software, hardware, and network systems.

Posted 1 month ago

Apply

years

1 - 3 Lacs

Chennai

Work from Office

Naukri logo

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Knowledge of network security practices and anti-virus programs Basic server Knowledge Excellent problem solving and multitasking skills 2014 to 2024 batch can apply Male candidates only

Posted 1 month ago

Apply

2 - 4 years

2 - 3 Lacs

Noida

Work from Office

Naukri logo

Role & responsibilities: Should have good communication skills. Should have good knowledge of windows troubleshooting/ Printer troubleshooting. Should have good knowledge of outlook troubleshooting. Should have basic knowledge of servers and network devices. Should have good knowledge of VC Devices. Location: Sector 63, Noida

Posted 1 month ago

Apply

- 2 years

2 - 3 Lacs

Bengaluru

Work from Office

Naukri logo

Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers. • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. • Diagnose and troubleshoot technical issues related to our platform, courses, and resources. • Understanding of company products, services, and policies. • Provide step-by-step guidance to users on problem resolution. Kindly Contact- HR Sahil Contact NO.- +918904079035 Email ID- sahil.choudhary@joulestowatts.co Preferred candidate profile Immediate Joiners

Posted 1 month ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies