Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Key Responsibilities:1.Provide L2/L3 support day to day operational incidents. 2.Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting SDWAN products issues and WAN Link issues. 3.Understanding of VeloCloud SDWAN and Meraki SDWAN Product architecture and concepts needed support SD-WAN solution in production. 4.Timely Escalation of open Incidents internally & to respective service providers. 5.Configuration and troubleshooting of edge devices at remote site. 6.Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco SD-WAN products. 7.Provides timely updates to customers/team members. 8.Incident communication and notification for high priority incidents (P1 P2) 9.Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA. 10.operations experience of LAN, WAN, SDWAN Infrastructure. 11.Strong hands-on experience in WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.) 12.Extensive hands-on experience in troubleshooting of VPN, MPLS and internet links. 13.Experience in troubleshooting any of the SD-WAN product specially VMWARE Velo cloud Silver peak mentioned in Job Summary . 14.Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company's bottom line. 15.Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts. 16.Thorough Knowledge SD-WAN Edge devices, routing and communication protocols. Technical Experience:1.At least 2 - 8 years' experience VeloCloud and Meraki SD-WAN. 2.In-depth working experience in managing Cisco Routers & Switches 3.Good to have working experience in managing Reverbed Steel head WAN optimizer4.Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption.5.Knowledge of routing protocol like BGP, OSPF and EIGRP.6.Experience with Wireshark packet analyzers Additional Information: The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. This position is based at our Coimbatore office. A 15 years full time education is required. Qualifications 15 years full time education

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- Marketing Analytics Title :- Ind & Func AI Decision Science Analyst Level 11 Job location :- Gurgaon / Bangalore / Mumbai / Hyderabad About S&C Global Network - Data & AI :- Accenture Global Network - Data & AI practice help our clients grow their business in entirely new ways. We enable our clients to achieve high performance through insights from data - insights that inform better decisions and help grow their business in entirely new ways through the power of Artificial Intelligence. From strategy to execution, Accenture works with organizations to develop advanced analytic capabilities. This includes everything from accessing and reporting on data to building and deploying predictive models and implementing Generative AI solutions. WHAT'S IN IT FOR YOU? As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues who are pioneers in leveraging cutting-edge AI technologies, including Generative AI. From data to analytics and insights to actions, our forward-thinking consultants provide analytically informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. Accenture is committed to nurturing your growth and development. You'll have access to training and mentorship from seasoned professionals, empowering you to expand your skill set and stay at the forefront of industry trends. In S&C GN - Data & AI you will understand the importance of sound analytical decision-making, how each task contributes to the overall project objectives, execute projects that contribute directly to business performance improvement and utilize Generative AI to unlock new possibilities. Qualifications What you would do in this role: Harness the capabilities of Generative AI and Large Language Models (LLMs), to build innovative solutions. Define data requirements for leveraging Large Language Models (LLMs) Perform data cleaning, aggregation, analysis, and interpretation, while conducting thorough data quality assessments. Build and manage data pipelines, ensuring efficient data flow and processing. Train and fine-tune LLMs using large-scale datasets to optimize performance and accuracy. Evaluate model performance and iterate on improvements. Collaborate with cross-functional teams to integrate Generative AI and LLMs into end-to-end solutions, ensuring seamless deployment and scalability. Utilize cloud services from AWS, Azure, or GCP for development, training, and deployment of models. Stay updated on the latest advancements in Generative AI and explore new techniques and frameworks to enhance model capabilities and performance. Document methodologies, experiments, and findings to facilitate knowledge sharing. Collaborate closely with the team, consultants, and managers to align project objectives and deliverables. Create insights presentations and client-ready decks, effectively communicating findings and recommendations. Mentor and guide junior resources, fostering a collaborative and growth-oriented team environment. Demonstrate strong communication skills, both verbal and written, to effectively convey complex concepts and insights to stakeholders. Who we are looking for: Bachelor's or Master's degree in Statistics, Computer Science, Mathematics, Marketing or related disciplines with an excellent academic record 2+ years of experience in Data Science, preferably within the Marketing domain. Proficiency in Python and SQL. Proven experience in implementing Generative AI use cases. Hands-on experience working with at least one prominent Large Language Model (LLM). Familiarity with at least one cloud platform (AWS, Azure, GCP) for data storage, processing, and model deployment. Excellent communication and collaboration skills. Ability to think critically, solve problems creatively, and translate complex technical concepts into clear and concise language for both technical and non-technical audiences. Strong desire to learn and stay up to date on the latest advancements in Generative AI and Marketing Analytics.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft 365 Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system and software problems. Maintain documentation of system configurations and troubleshooting steps. Assist in the implementation of new technologies and upgrades. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of IT infrastructure and networking. Experience in troubleshooting hardware and software issues. Knowledge of server and network configurations. Familiarity with cloud-based technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft 365. This position is based at our Coimbatore office. A 15 years full time education is required. Qualifications 15 years full time education

Design, implement, and manage SD-WAN (Software-Defined Wide Area Network) solutions, optimizing network performance and ensuring secure and reliable connectivity across distributed locations.

Implement and manage routing and switching solutions using Juniper Networks equipment. Ensure network stability, performance, and security through regular configuration and troubleshooting.

Oversee the deployment and maintenance of Cisco Viptela SD-WAN solutions. Manage network performance, ensure system uptime, and troubleshoot issues related to SD-WAN infrastructure.

Configures and maintains Cisco network infrastructure.

Manages and optimizes telecom networks, ensuring seamless connectivity, minimal downtime, and efficient network operations.

Manage and support desktop infrastructure services, focusing on network management and troubleshooting within enterprise systems.

The Web Application Firewall (WAF)/ Network Administrator role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Web Application Firewall (WAF)/ Network Administrator domain.

The Web Application Firewall (WAF)/ Network Administrator role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Web Application Firewall (WAF)/ Network Administrator domain.

The Telecom - Network Management, Network Operations role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom - Network Management, Network Operations domain.

The Telecom - Network Management, Network Operations role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom - Network Management, Network Operations domain.

Design and deploy functional networks (LAN, WLAN, WAN) Configure and install software, servers, routers, and other network devices. Monitor network performance and ensure system availability and reliability. Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations. Troubleshoot network issues and outages, scheduling upgrades, and collaborating with network architects on network optimization. Report network status to key stakeholders and management. Support firewall administration, VPN, proxy services, and other security-related configurations. Assist with disaster recovery and backup procedures. Effectively handle client interactions, providing technical support and clear communication to ensure satisfaction and build strong professional relationships. Monitor and maintain the building management system and expertise in the Modbus protocol. Troubleshooting and installing the CCTV cameras and NVRs. Manage Amazon Web Services (EC2, VPC, EKS, Cloud front, Cloud watch, Routing, ELB). Manage and support OS Windows, Linux (Ubuntu and Centos) and Mac.Excellent communication Skills and ability to handle clients

The Juniper Routing and Switching role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Juniper Routing and Switching domain.

The Juniper Routing and Switching role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Juniper Routing and Switching domain.

The NOC Distributed role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the NOC Distributed domain.

Business Unit: Global Operations Reporting To: Director, Global Fund Services Shift: EMEA (1:30 pm - 10:30 pm IST) (India) About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai. Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world. For more information, please visit https: / / www.russellinvestments.com . Job Description: Graduate Trainee/Apprenticeship - Fund Services Apprenticeship is a 12-month program that will provide a comprehensive learning experience, blending theoretical knowledge with on-the-job training. Over the 12-month period, apprentices at Russell Investments will gain valuable exposure to industry while developing essential soft skills and acclimating to a professional corporate environment. Eligibility Should not be self-employed Should not be enrolled under other government-funded programs Should not be practicing professionally at the time of application Should not be registered on EPF/ ESIC Portal Apprentices who enroll should have their Aadhaar seeded with their personal mobile number and personal email address. This is a mandate. Key Responsibilities Accounting, valuation and reporting for retail and institutional mutual funds, private equity and private real estate funds, and hedge funds for all RI funds globally. Monitoring fund compliance and reporting. Expense budget creation and invoice payments to various vendors. Unit reconciliation and trade oversight. Candidate Requirements Candidate has cleared IPCC examinations and should have 1 year of practical training period left in their CA articleship Strong analytical and problem-solving skills, ability to multi-task. Assertive, self-motivated, self-directed. Communication skills include an ability to listen carefully, ask questions, and lead discussions. Ability to use solid judgment on oversight and quality review of projects and tasks. Ability to work independently, prioritize tasks and strong desire to achieve results. Ability to work well in a team environment. Technology skills required include ability to work with PC applications (spreadsheets, databases) and general understanding of information technology and capabilities in the area of software, hardware, LAN administration and operating systems. To know more about Russell Investments visit us at: https://russellinvestments.com

A Network Engineer is required to join the India Deployment Team, responsible for the deployment and planning of the Bank s network infrastructure in the UK, Middle-East, Africa and India. The team is responsible for the delivery and deployment of network/security projects and requests to enhance the client s infrastructure to meet current and future business demands:- The role may have, but is not limited to the following functions:Plan, manage and deploy technology changes to support DC servicesDeploy LAN infrastructure to support end user services requirementsIncludes patching schedules for facilities to cable network equipmentDiagrams for Network OperationsInventory management Create implementation plans for RFC s to a high level of detail. Correctly document pre and post checks for change verification purposesUnderstand and document back out plans, clearly identifying back out points.Identify points of no return Support the stability and uptime of essential services by planning changes with a documented best approach mind set.Identify where changes can be complete with zero downtime to hosted services.Plan and implement changes with a cost effective resource strategy. Identify, understand and document change risks and mitigation tactics.Identify, understand and document impact of planned technology changes, including documentation expected output from verification. Document network estate for Operation Support and to support change planningMaintain infrastructure database Complete network diagrams to a high standard. Peer review and validation of technical deployment plansProvide constructive feedback to peers to support change control requirement and maintain high standards of detail and quality offered by CACI. Required skillsGood level of Cisco Routing & SwitchingStrong CCNP certification or equivalent experienceCertified in Network SecurityAbility to handle numerous separate projects concurrentlyA very organised individual.Ability to work under pressure and to tight deadlines whilst maintaining attention to detail.Analyse, review and understand network topologies.Coordinate multiple projects, change management and governance efficiently working both independently and as a member of a team.Good understanding of networking principles, Good documentation skills using MS Office suite and VisioGood customer facing skills with the ability to keep the customer informed at all times and understand their requirementsThis role is suitable for a Network Engineer who has at least 5 years as a Senior Project Engineer in a professional environment. Desired skills (not essential)CheckPoint certification or equivalent experienceFortinet certification or equivalent experienceFirewall Migration experienceProxy Experience (Mcafee)

The Web Application Firewall (WAF)/ Network Administrator role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Web Application Firewall (WAF)/ Network Administrator domain.

Desktop Support Engineer: Congratulations, you have taken the first step towards bagging a career-defining role. Join theteam of superheroes that safeguard data wherever it goes. What shouldyou know about us? Seclore protects and controls digital assets to help enterprises prevent datatheft and achieve compliance. Permissions and access to digital assets can begranularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automatedpolicy enforcement allow enterprises to adapt to changing security threats andregulatory requirements in real-time and at scale. Know more aboutus at www.seclore.com You wouldlove our tribe: If you are a risk-taker, innovator, and fearless problem solver who lovessolving challenges of data security, then this is the place for you! Role: DesktopSupport Engineer Experience: 1 - 3 years Location: Mumbai A sneak peekinto the role: We are seeking a proactive and technically sound Desktop Support Engineer(Night Shift) to provide end-user support for Windows and macOS devices, resolve basic networking issues, and ensure smooth IT operations duringoff-business hours. Here's whatyou will get to explore: Provide first-level support for Windows and MacBook systems, including OSissues, software installations, and patch updates. Troubleshoot and resolve hardware, peripheral, and application issuesreported by users. Perform routine checks, system health monitoring, and overnight softwarerollouts or updates. Support VPN access, Wi-Fi connectivity, and LAN troubleshooting. Handle account-related support (password resets, profile issues, etc.) viaActive Directory or MDM platforms. Document incidents, solutions, and escalate complex issues to senior IT staffas needed. Maintain and update asset inventory, and coordinate with day-shift teams forfollow-ups. Ensure compliance with security protocols and SOPs during all supportoperations. Coordinate with global teams or external vendors for remote troubleshootingif required. We can seethe next Entrepreneur At Seclore if you Are tech agnostic, think innovatively and take calculated risk Why do wecall Seclorites Entrepreneurs not Employees We value and support those who take the initiative and calculate risks. We have anattitude of a problem solver and an aptitude that is tech agnostic. You get towork with the smartest minds in the business. We are thrivingnot living. At Seclore, it is not just about work but about creatingoutstanding employee experiences. Our supportive and open culture enables ourteam to thrive. Excited tobe the next Entrepreneur, apply today! Dont have some of the above points in your resume at the moment? Dont worry.We will help you build it. Lets buildthe future of data security at Seclore together.

The Firewall role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Firewall domain.

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Red Teaming Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will oversee the strategic planning and execution of red team operations to emulate real-world threats and uncover security weaknesses across the organization. Your typical day will involve planning, scoping and conducting red team operations, including social engineering, network exploitation, and post-exploitation activities along with leading a team of offensive security experts, and aligning red team efforts with business risk priorities. You will work closely with incident response, and threat intelligence teams to identify detection gaps and provide actionable insights, ensuring the organization remains prepared against evolving threats, while fostering a culture of continuous learning and adversary-aware defense. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Plan, scope, and execute red team exercises simulating real-world attack scenarios.- Perform threat modeling and adversary emulation exercises based on MITRE ATT&CK framework.- Conduct internal and external penetration tests, including physical security and social engineering engagements.- Design and deliver phishing campaigns and other social engineering attacks to test human security posture.- Establish and manage command-and-control (C2) infrastructures using tools like Cobalt Strike.- Perform post-exploitation tasks including lateral movement, Active Directory (AD) exploitation, privilege escalation, and data exfiltration.- Identify gaps in detection and response capabilities and provide detailed reports and remediation recommendations.- Collaborate with Blue Team and Incident Response to enhance organizational defense.- Continuously research emerging threats, TTPs, and contribute to the development of new testing methodologies.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and evaluate the effectiveness of security measures and recommend improvements. Professional & Technical Skills: - Deep understanding of red team tactics, techniques, and procedures (TTPs) align with MITRE ATT&CK framework.- Proven experience in conducting end-to-end red team engagements across different environments (on-prem, cloud, hybrid).- Proficient with red team tools such as Cobalt Strike, Mythic, Metasploit, Bloodhound, Sharp hound, PowerShell Empire, Impacket- Expertise in EDR/AV evasion techniques, custom payload development, and OPSEC-aware operations.- Skilled in Active Directory attacks, Kerberoasting, Pass-the-Hash/Ticket, and Golden/Silver ticket attacks.- Proficient in hardware-based and physical attack techniques including Rubber Ducky payload deployment, planting rogue devices such as LAN Turtle, Raspberry Pi, NAC bypass. Executing Wi-Fi attacks like Evil Twin attacks, and RFID cloning for physical access simulation and red team engagements.- Strong knowledge of data exfiltration methods and covert communication channels.- Experience with phishing toolkits and infrastructure for social engineering campaigns.- Familiarity with scripting and automation using PowerShell, Python, or Bash.- Comfortable working under strict ethical and legal boundaries, with a strong focus on operational safety. Additional Information:- The candidate should have minimum 7.5 years of experience in Red Teaming.- Certifications- OSCP, OSEP, CRTP, CRTE, CRTO.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Infrastructure Engineering Senior Advisor - HIH - Evernorth Position Overview As a Splunk / Cribl Sr. Engineer (Infrastructure Engineering Senior Advisor) for Cigna’s Enterprise Logging Team you’ll provide operations, engineering, design and troubleshooting support for the teams on premise and SaaS based logging products. You’ll also be working with peers and customers gathering requirements, onboarding data, and assist with searches, dashboards, reports, and knowledge objects. The role will require you to use your hands-on technical expertise with Splunk Enterprise, Splunk Cloud, Cribl and AWS to come up with solutions for technical and business problems. You should have continuous learning and engineering mindsets along with the ability to adapt new technologies to improve Splunk and Cribl on premise and cloud operations. Responsibilities Support systems engineering lifecycle activities for large hybrid Splunk and Crib deployments, including requirements gathering, design, testing, implementation, operations, and documentation. Lead troubleshooting efforts and identify root cause of problems across the enterprise logging environment. Work on and lead projects that drive continuous improvement, enhancements of products, services offerings, and governance.Coach and mentor customers and staff that may need technical assistance or guidance.Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.Available On-Call 24x7 support on a rotational schedule. Qualifications Required Skills: Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong influencing/negotiation skills. Strong interpersonal/relationship management skills. Strong time and project management skills. Skilled in operations, support and engineering with of the following products – Linux, Splunk Enterprise, Splunk Cloud, Cribl Stream and AWS Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 13-16 years of experience requiredBachelor’s degree or equivalent degree and work experience is requiredA minimum of 12 years of experience supporting, operating, and managing large Splunk environments. At least 2 years specifically is with Splunk Cloud.A minimum of 8 years of experience supporting and managing Cribl Stream deployments.Experience with Splunk Premium Applications, IT Service Intelligence and Enterprise Security.A minimum of 3-4 years with AWS Services and implementations with a working knowledge of core AWS products including S3, Terraform, ALB/NLB, EC2, PrivateLink and VPCsAWS, Cribl and Splunk certifications, such as Splunk Certified Architect or AWS Associate, are highly desirable.At least 8 years of experience with LAN/WAN technologies and clear understanding of basic network concepts and services.11 to 13 years of experience with Linux operating system management or administration.Demonstrated proficiency in scripting and programming languages (e.g., Python, PowerShell) for custom Splunk app development.Experience with Ansible and leveraging playbooks for task automation. Location & Hours of Work (Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work) Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Role & responsibilities Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Manage team scheduling, shift rostering, and ensure consistent resource availability. Ensure strict adherence to process workflows, data privacy standards, and service-level agreements (SLAs). Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.