about the role Responsibilities: Design and implement NetDevOps strategies and solutions aligned with company goals. Responsible to develop, maintain and improve code scripts to build and operate network devices. Develop and maintain CI/CD pipelines for building, testing, and deployment. Automate infrastructure provisioning and configuration management using DevOps tools and scripting languages. Define and enforce code quality standards, best practices, and security measures within the DevOps environment. Monitor and analyze DevOps performance metrics to identify areas for improvement and optimization. Collaborate with development teams to integrate NetDevOps practices and tools into their workflows. Interlock with other teams to get the customer network requirements to translate it to NetDevOps methodology. about you Primary Skill: Hands-on experience in Network Automation Good experience in working in agile and DevOps Strong experience in developing REST API Expert in DevOps techniques/tools: Git, Ansible, Terraform, Jenkins Expert in building and managing CI/CD pipelines with Jenkins and Github Excellent programming skills in Python Experience in Docker and Kubernetes Detailed knowledge on YAML and JSON Good knowledge in cloud infra and network automation (Azure/AWS/GCP) Secondary Skills : Fair knowledge in network and security basics (WAN, SDWAN, Public Cloud, LAN) Soft Skills: Fluency in English and ability to communicate clearly, verbally, and in writing at all levels. Excellent teamwork and collaboration skills. Excellent analytical and problem-solving abilities. Strong customer focus, able to respond quickly and effectively to customers requests, and able to adapt to a changing customer landscape and challenges. department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur in Huron network. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of Huron technologies and our significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts. Responsibilities : Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Other duties as assigned Requirements: Bachelors degree in computer science or related field. A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server operating systems and Cisco network devices Excellent written, verbal, and interpersonal skills Thorough understanding of TCP/IP, networking concepts and internet protocols Experience in Event Correlation and Analysis Ability to absorb extremely technical information in limited timeframes. Understanding of implementation and management of security gateways, VPNs Networking/router Certified/Trained Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS. Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations Preferred Qualifications: Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Experience monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools Posting Category Corporate Opportunity Type Regular Country India

JOB REQUISITES Role Summary The Junior CAD Technician role will include creation and editing of drawings in compliance with WSP UK CAD Standards and ensuring high quality output, based in India. Responsibilities Responsible for basic CAD and Civil 3D design tasks as directed by the Engineer Responsible for all drafting for a particular discipline Review and monitor the production of drawings to maintain quality and accuracy Creation and editing of drawings & sketches in compliance with WSP UK CAD Standards, detailing practices and agreed timescales Completion of CAD tasks received from Engineers and CAD Coordinator Coordinate and support the UK CAD team Generate sections / schedules / schematics from general arrangement drawings Ensure drawings are issued, and filed in an appropriate manner Conversion of ACAD drawings to other formats such as DWF & PDF Provide regular work status updates, including risks or concerns, to line manager Ensure that Health & Safety is embedded into all work practices in line with company policies Develop expertise and stay abreast of developments in relevant technical field Attend team and project meetings as required Contribute to the delivery of the business unit strategy. Support the companies approach to sustainability Identify improvements (where possible) to enhance WSP UK service to clients Complete accurate timesheets by set deadline Feedback on all business development opportunities Key Competencies / Skills: Mandatory skills Excellent command of written and verbal English Problem solving and originality. Computer literate Client Relationships Collaborations & Teamwork Commercial Acumen Technical Capability & Delivery Adaptability & Learning Key competencies expected are : Collaboration & Teamwork Technical Capability & Delivery Adaptability & Learning Qualifications Minimum of a Diploma in a relevant discipline droughting service with ACAD. Minimum of 2 years relevant work experience using AutoCAD. Proven ability to work up drawings (plans, sections & details) from Engineers basic sketches to full working drawings Excellent working knowledge of AutoCAD software (version 2010 and above). Including AutoCAD functions, such as X-Refs, Lisp, Blocks, Layers, Model Space & Paper Space, Viewports, Setting files and all AutoCAD utilities. Should also be familiar with other Autodesk software such as Reference Manager. Should have understanding of ACAD customization and be able to load WSP Standard Menus, settings and make sure all PCs are set-up correctly & uniformly. Good working knowledge of the relevant discipline Experienced user of Microsoft Office Familiar with working in a LAN environment Working knowledge of BIM software packages JOB REQUISITES Role Summary The Junior CAD Technician role will include creation and editing of drawings in compliance with WSP UK CAD Standards and ensuring high quality output, based in India. Responsibilities Responsible for basic CAD and Civil 3D design tasks as directed by the Engineer Responsible for all drafting for a particular discipline Review and monitor the production of drawings to maintain quality and accuracy Creation and editing of drawings & sketches in compliance with WSP UK CAD Standards, detailing practices and agreed timescales Completion of CAD tasks received from Engineers and CAD Coordinator Coordinate and support the UK CAD team Generate sections / schedules / schematics from general arrangement drawings Ensure drawings are issued, and filed in an appropriate manner Conversion of ACAD drawings to other formats such as DWF & PDF Provide regular work status updates, including risks or concerns, to line manager Ensure that Health & Safety is embedded into all work practices in line with company policies Develop expertise and stay abreast of developments in relevant technical field Attend team and project meetings as required Contribute to the delivery of the business unit strategy. Support the companies approach to sustainability Identify improvements (where possible) to enhance WSP UK service to clients Complete accurate timesheets by set deadline Feedback on all business development opportunities Key Competencies / Skills: Mandatory skills Excellent command of written and verbal English Problem solving and originality. Computer literate Client Relationships Collaborations & Teamwork Commercial Acumen Technical Capability & Delivery Adaptability & Learning Key competencies expected are : Collaboration & Teamwork Technical Capability & Delivery Adaptability & Learning Qualifications Minimum of a Diploma in a relevant discipline droughting service with ACAD. Minimum of 2 years relevant work experience using AutoCAD. Proven ability to work up drawings (plans, sections & details) from Engineers basic sketches to full working drawings Excellent working knowledge of AutoCAD software (version 2010 and above). Including AutoCAD functions, such as X-Refs, Lisp, Blocks, Layers, Model Space & Paper Space, Viewports, Setting files and all AutoCAD utilities. Should also be familiar with other Autodesk software such as Reference Manager. Should have understanding of ACAD customization and be able to load WSP Standard Menus, settings and make sure all PCs are set-up correctly & uniformly. Good working knowledge of the relevant discipline Experienced user of Microsoft Office Familiar with working in a LAN environment Working knowledge of BIM software packages

Provide L1-level support for Cisco network infrastructure, including routers, switches, and firewalls,escalate complex issues to L2/L3 engineers.Bachelor's degree in IT, knowledge of networking concepts such as IP addressing, VLANs, and commands.

Responsibilities Respond to customer requests by phone, email, or chat Provide clear instructions to customers Troubleshoot technical issues Document customer issues Monitor and maintain systems and networks Diagnose and troubleshoot system and network problems Install, diagnose, repair, maintain, and upgrade computer systems Configure operating systems Design computer systems Train people on how to use different systems Skills and qualifications Strong technical expertise Excellent programming skills Ability to troubleshoot complex problems Experience with industry-standard tech Strong lateral-thinking skills Ability to work independently Capacity to identify underlying issues if unclear Additional responsibilities Follow up with clients to ensure their computer systems are functioning properly Prepare prompt, accurate reports Document technical knowledge in the knowledge database Help companies deploy new software or hardware systems Mahalakshmi 8056905397

This Service is accountable for resolving incidents and restoring service. This Service includes fault management and providing resolution. Skills & Knowledge: Fault management Engineer (Tier 2) has a strong understanding of: Experience in prioritizes time allocation against critical tasks, and troubleshooting capability through to resolution of the requisite management of additional escalation for support A constantly changing environment and can relate impacting issues and risks to customer, understanding their business implications. Working in a multi-customer, multi-vendor, multi-technology environment at great flexibility as per the business requirements. Understands the responsibility associated with being a subject matter expert within a technology domain and proactively promotes knowledge sharing and peer development Is results focused and understands criticality of meeting customer SLA and KPI requirements Is fully aware of the impact of delivering quality of service to our customers, and can motivate resources to achieve best in class network operations results Strong communication skills (verbal and written), including influencing those not under their direct control. Can assess priorities and act appropriately to meet customer commitments and requirements Hands on experience in Cisco routers and switches including Cisco Spine Switch - NCS-55A1-36H, Cisco Leaf Switch NCS-5501, Cisco ENNI switch ASR9903, Cisco Port Extender/BS4 switches NCS-540, Cisco EPNM, Cisco Wi-Fi Access Points. Good to have experience in Huawei Ethernet Aggregation Switch CX600, Huawei LAN Switch S3300, Nokia ISAM 7360 OLT. Qualifications/Experience Required: Good understanding of networking or telecommunications principles Customer interaction experience with good communication skills. Experienced in NOC/GNOC environment Good knowledge of TCP/IP routing protocols. (OSPF/IS-IS, RIP, BGP, EIGRP, etc) Good knowledge of DSL technologies. (VDSL, ADSL, etc.) Good Knowledge of GPON. Knowledge of FTTx technologies required Bachelors degree in electrical engineering, Telecommunications or BCA Configure and install various network devices and services (e.g., Routers, Switches, VPN) CCNA or higher (CCNP and/or CISSP highly valued) Availability to work nights and weekends as needed. SAM5620/NFM-P Tools Knowledge required: Cisco EPNM, Putty, Meraki Dashboard. Zendesk or similar ticketing tool. Nokia Altiplano or AMS Huawei U2000 NMS To undertake Incident cause identification of data network failure in LAN and WAN surroundings through multiple sources of NMSs. To configure routing and switching tools, hosted IP voice services and firewalls. To upgrade data network devices to the new stable platform To communicate with project management teams, concerned engineers and service engineers routinely To get the most out of network routine performance by set assessment, troubleshoot the network issues and outages, setting up upgrades and cooperating with network architects on its optimization Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have an impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. To perform Incident investigation, Impact Analysis, Incident Resolution, Resolution Validation, Incident progress updates, resolution & notifications Complete ownership of the incident resolution even if another Service has been engaged to help with the resolution Managing and Co-ordinating other parts of the solution that are involved in the resolution To handle Problem management, change management, Care ticket management, Routine Health check of devices. Work closely with Level 1 alarm monitoring and fault management teams to drive the incidents for resolution towards closure. Work closely with service delivery managers, field partners & third party vendors both inside and outside the organization to remediate an indicent. Maintain network wide database of network elements and configurations. Participate in scheduled team meetings, initiate and manage the Network outage conference calls.

Key Responsibilities: Network Design & Planning: Collaborate with the team to design and implement network solutions based on project requirements. Configuration & Installation: Configure routers, switches, firewalls, and other networking equipment in line with project objectives. Network Monitoring & Troubleshooting: Monitor network performance, identify potential issues, and troubleshoot connectivity problems. Documentation: Develop and maintain detailed network design and configuration documentation. Security Protocols: Implement and manage network security protocols, ensuring compliance with industry standards. Testing & Validation: Perform end-to-end testing of network infrastructure to ensure performance, scalability, and security. Project Management: Work with stakeholders to define timelines, deliverables, and milestones, providing regular updates on project progress. Support & Maintenance: Provide ongoing support and maintenance during the implementation phase and post-project. Required Qualifications: Proven experience in network architecture and implementation. Expert level knowledge on LAN & DC Switching technologies Good understanding and hands on working in all Cisco Catalyst & Cisco Nexus switches. Good Knowledge and configuration experience on SPAN, RSPAN & ERSPAN Good Understanding on 3-tier architecture Good understanding on Firewall rules and network segmentation. Hands-on experience with network security, firewalls, VPNs, and access control. Good network analytics and architectural skills in understating the complex network infrastructure. Hands on experience in Ruckus switches is an added advantage Must be able to prepare and contribute to network HLD & LLD Strong knowledge of networking protocols such as TCP/IP, BGP, OSPF, and MPLS. Proficiency with networking hardware (Cisco, Ruckus, etc.). Experience with networking tools (e.g., SolarWinds, NetBrain). Strong troubleshooting skills and the ability to diagnose and resolve complex network issues. Knowledge with cloud-based networking (AWS, Azure, etc.) is a plus. Excellent communication and collaboration skills. Ability to work in a high paced environment, be flexible, follow tight deadlines, organize.

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience 2+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Good understanding of how the IT Service Desk function integrates with other IT functions in accomplishing the desired results in the required areas. Experience handling different Ticketing tool. Ability to work autonomously Proven ability to work across teams, and to build and maintain effective relationships with clients and staff Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential Good time management, strong analytical and problem-solving skills Experience with LAN and WAN networks Experience supporting Microsoft O365 environments Remote access, Citrix and VPN troubleshooting experience Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs

Infra Architect - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Architecture Design and Modeling: Design and model technical infrastructure architecture to meet project and operational requirements. Develop and validate high-level and detailed architecture solutions for networks, data centers, EUX, and related domains. Ensure alignment with organizational goals, standards, and compliance requirements. Roadmap Development and Updates: Participate in creating and updating the IT infrastructure roadmap for the zone. Address technological obsolescence by recommending and implementing upgrades or replacements. Stay informed about emerging technologies and assess their relevance to organizational needs. Project Oversight: Lead and oversee IT infrastructure projects, including new office setups, site relocations, and manufacturing plant implementations. Collaborate with cross-functional teams to ensure successful project delivery within scope, budget, and timelines. Ensure infrastructure solutions are scalable, secure, and aligned with business requirements. Cross-Domain Expertise: Provide subject matter expertise across IT infrastructure domains, including network, data centers, EUX, and cloud solutions. Collaborate with teams to design and implement end-to-end solutions that address operational challenges and business needs. Troubleshoot and resolve complex infrastructure issues in collaboration with support teams. Collaboration and Communication: Work closely with management and project teams at the country and zone levels to ensure alignment and smooth execution of initiatives. Collaborate with teams across multiple time zones to coordinate efforts and maintain effective communication. Act as a liaison between technical teams, business stakeholders, and external partners. Governance and Standards: Define and enforce IT infrastructure standards, policies, and best practices. Ensure compliance with security, regulatory, and operational standards. Conduct regular reviews to validate that infrastructure solutions remain aligned with organizational objectives. Required Technical Skills: Strong expertise in IT infrastructure domains: networks, data centers, EUX, and cloud solutions. Proficiency in designing and implementing infrastructure solutions, including WAN/LAN, SD-WAN, virtualization, storage, and backup systems. Experience with IT infrastructure tools and platforms such as Cisco, VMware, Azure, AWS, or similar technologies. Knowledge of ITIL frameworks and practices. Familiarity with infrastructure monitoring and management tools. Proven track record of overseeing IT infrastructure projects for office setups, relocations, and manufacturing plants. Strong understanding of cybersecurity principles and their application in infrastructure design. Required Soft Skills: Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to collaborate with culturally diverse teams across multiple time zones. Leadership skills to guide teams and drive strategic initiatives. Ability to manage multiple priorities in a dynamic environment. Availability - Flexible to work for 3-4 days from Office

Senior Infra Project Manager - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. Project Portfolio Management Plan, execute, and manage IT infrastructure projects across multiple sites within the zone. Oversee a portfolio of projects, ensuring alignment with organizational goals and priorities. Manage project scope, timelines, budgets, and resources to deliver quality outcomes. 2. End-to-End Project Delivery Lead infrastructure projects, including: Office Setup. Move and Modifications : Coordinate IT infrastructure setup and migration. Hardware Obsolescence : Manage lifecycle planning and hardware replacements. New Tool Rollouts : Drive the implementation of IT tools and platforms. Ensure seamless project execution, meeting deadlines and maintaining quality standards. 3. Stakeholder Collaboration and Communication Act as the Single Point of Contact (SPOC) for zone-level projects, coordinating with business units, IN teams in countries, and group Service Lines. Facilitate effective communication and collaboration among cross-functional teams to ensure project success. Regularly update management and stakeholders on project progress, risks, and key milestones. 4. Budget and Vendor Management Develop and manage project budgets, ensuring cost efficiency and adherence to financial constraints. Oversee vendor selection, contract negotiations, and performance management to ensure timely and quality delivery. Identify cost-saving opportunities and optimize vendor relationships. 5. Risk and Issue Management Identify, assess, and mitigate project risks to minimize disruptions and delays. Resolve project issues promptly, escalating them to senior leadership when necessary. Ensure compliance with organizational standards, policies, and best practices. 6. Process Improvement and Innovation Identify opportunities for process improvements to enhance project delivery efficiency. Drive innovation in IT infrastructure projects by adopting new tools, technologies, and methodologies. Conduct post-project reviews to document lessons learned and share best practices. Technical Skills and Expertise 1. Infrastructure Domains Expertise In-depth knowledge of: EUX (End User Experience) : Endpoint management, collaboration tools, and user support. NET (Network Services) : LAN, WAN, SD-WAN, Wi-Fi, and network security solutions. DAP (Data Platforms) : Servers, storage, and virtualization technologies. 2. Tools and Technologies Hands-on experience with technologies such as: VMware , Fortinet , Palo Alto , Cisco , and Equinix . Project management tools like MS Project , Jira , or similar platforms. 3. Project and IT Management Methodologies Strong knowledge of project management methodologies such as PMP or Agile. Familiarity with ITIL processes for incident, problem, and change management. 4. Budget and Vendor Management Expertise in planning and managing budgets for multi-site projects. Proven track record of managing vendor relationships and performance. Key Competencies Leadership : Ability to inspire and lead cross-functional teams across geographies. Collaboration : Strong interpersonal skills to engage effectively with stakeholders. Problem-Solving : Analytical mindset for addressing project challenges. Communication : Clear and concise verbal and written communication skills. Time Management : Excellent multitasking and prioritization capabilities.

Job Description: NOC Engineer L3 (Tier3 Resolver) Duties and Responsibilities Troubleshooting the complex/multi domain/ incidents, that require design changes or involvement of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to SLA/KPIs Providing L3 level of Network and Service Assurance support for enterprise network on routing and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies Carrying out complex network change events. Acting as the architect for the projects in the day 2 scenario Provide design and deployment guidance on new enterprise sites, make configuration pack and deploy it on ground. Raising TAC cases with OEMs and drive the resolution of complex incidents Coordinating with the fault management teams of the CSPs for the resolution of access link issues Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management. Designing and implementing the final fix for resolving the complex incidents in coordination with OEMs or CSPs. Representing the Operations team in architectural and roadmap discussions along with the customer Analyzing the technological advancement in the industry and acting as the technical advisor to the customer Assisting the Major Incident resolution by actively participating in the process. Minimum Job Entry Requirements Bachelor of engineering degree and 10 12 years of experience on Networking Technologies. Experience on Large Enterprise Networks in Service assurance area preferably at L3 level. Strong experience on EIGRP, OSPF, BGP, MPLS, CoS, QoS, VRF, VLANS, and VPNs. Strong understanding of Network Segmentation approaches and CISCO SD Access based Network Segregation Knowledge and experience on Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE will be a plus. Must have CCNP (Routing & Switching)/CCIE R&S desirable Strong analytical skills to resolve problems. Strong oral and written communication skills to coordinate repair efforts and prepare reports. Ability to manage multiple tasks in a fast paced complex network environment. Strong skills on MS Office for reports and preparation of RCA Self starter with attention to detail and ability to maintain focus over long periods of time. Ability to work on call support at odd hours as needed. Strong hands on experience on the following (Mandatory) Routers Cisco ASR 1001 X, Cisco ASR 1001 HX, Cisco ASR 1002 HX LAN Switches 9500/9300/9200/6800/4500/3850/3750/3730/3650/83560/3550/2960 SDWAN C8500/C8300/C8200/8500L WAP 9115/6300/3702/3502/2802/2702/2602/1852/1832/1702/1602/1562 WLAN Controller CT3504/5520/9800LC Radius Server Cisco ISE/Appliance Server (SDDC)/Halt3 cage SG4 Tools Hands on experience on the following (Mandatory) Cisco Catalyst Center, IR Prognosis, Nexus Dashboards, Thousand Eyes, Cisco DNA center, Cisco ISE ITSM/Service Now (Desirable) Grade: U3/U4; Location: Pune/Noida.

Infra Architect - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Architecture Design and Modeling: Design and model technical infrastructure architecture to meet project and operational requirements. Develop and validate high-level and detailed architecture solutions for networks, data centers, EUX, and related domains. Ensure alignment with organizational goals, standards, and compliance requirements. Roadmap Development and Updates: Participate in creating and updating the IT infrastructure roadmap for the zone. Address technological obsolescence by recommending and implementing upgrades or replacements. Stay informed about emerging technologies and assess their relevance to organizational needs. Project Oversight: Lead and oversee IT infrastructure projects, including new office setups, site relocations, and manufacturing plant implementations. Collaborate with cross-functional teams to ensure successful project delivery within scope, budget, and timelines. Ensure infrastructure solutions are scalable, secure, and aligned with business requirements. Cross-Domain Expertise: Provide subject matter expertise across IT infrastructure domains, including network, data centers, EUX, and cloud solutions. Collaborate with teams to design and implement end-to-end solutions that address operational challenges and business needs. Troubleshoot and resolve complex infrastructure issues in collaboration with support teams. Collaboration and Communication: Work closely with management and project teams at the country and zone levels to ensure alignment and smooth execution of initiatives. Collaborate with teams across multiple time zones to coordinate efforts and maintain effective communication. Act as a liaison between technical teams, business stakeholders, and external partners. Governance and Standards: Define and enforce IT infrastructure standards, policies, and best practices. Ensure compliance with security, regulatory, and operational standards. Conduct regular reviews to validate that infrastructure solutions remain aligned with organizational objectives. Required Technical Skills: Strong expertise in IT infrastructure domains: networks, data centers, EUX, and cloud solutions. Proficiency in designing and implementing infrastructure solutions, including WAN/LAN, SD-WAN, virtualization, storage, and backup systems. Experience with IT infrastructure tools and platforms such as Cisco, VMware, Azure, AWS, or similar technologies. Knowledge of ITIL frameworks and practices. Familiarity with infrastructure monitoring and management tools. Proven track record of overseeing IT infrastructure projects for office setups, relocations, and manufacturing plants. Strong understanding of cybersecurity principles and their application in infrastructure design. Required Soft Skills: Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to collaborate with culturally diverse teams across multiple time zones. Leadership skills to guide teams and drive strategic initiatives. Ability to manage multiple priorities in a dynamic environment. Availability - Flexible to work for 3-4 days from Office

Senior Infra Project Manager - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. Project Portfolio Management Plan, execute, and manage IT infrastructure projects across multiple sites within the zone. Oversee a portfolio of projects, ensuring alignment with organizational goals and priorities. Manage project scope, timelines, budgets, and resources to deliver quality outcomes. 2. End-to-End Project Delivery Lead infrastructure projects, including: Office Setup. Move and Modifications : Coordinate IT infrastructure setup and migration. Hardware Obsolescence : Manage lifecycle planning and hardware replacements. New Tool Rollouts : Drive the implementation of IT tools and platforms. Ensure seamless project execution, meeting deadlines and maintaining quality standards. 3. Stakeholder Collaboration and Communication Act as the Single Point of Contact (SPOC) for zone-level projects, coordinating with business units, IN teams in countries, and group Service Lines. Facilitate effective communication and collaboration among cross-functional teams to ensure project success. Regularly update management and stakeholders on project progress, risks, and key milestones. 4. Budget and Vendor Management Develop and manage project budgets, ensuring cost efficiency and adherence to financial constraints. Oversee vendor selection, contract negotiations, and performance management to ensure timely and quality delivery. Identify cost-saving opportunities and optimize vendor relationships. 5. Risk and Issue Management Identify, assess, and mitigate project risks to minimize disruptions and delays. Resolve project issues promptly, escalating them to senior leadership when necessary. Ensure compliance with organizational standards, policies, and best practices. 6. Process Improvement and Innovation Identify opportunities for process improvements to enhance project delivery efficiency. Drive innovation in IT infrastructure projects by adopting new tools, technologies, and methodologies. Conduct post-project reviews to document lessons learned and share best practices. Technical Skills and Expertise 1. Infrastructure Domains Expertise In-depth knowledge of: EUX (End User Experience) : Endpoint management, collaboration tools, and user support. NET (Network Services) : LAN, WAN, SD-WAN, Wi-Fi, and network security solutions. DAP (Data Platforms) : Servers, storage, and virtualization technologies. 2. Tools and Technologies Hands-on experience with technologies such as: VMware , Fortinet , Palo Alto , Cisco , and Equinix . Project management tools like MS Project , Jira , or similar platforms. 3. Project and IT Management Methodologies Strong knowledge of project management methodologies such as PMP or Agile. Familiarity with ITIL processes for incident, problem, and change management. 4. Budget and Vendor Management Expertise in planning and managing budgets for multi-site projects. Proven track record of managing vendor relationships and performance. Key Competencies Leadership : Ability to inspire and lead cross-functional teams across geographies. Collaboration : Strong interpersonal skills to engage effectively with stakeholders. Problem-Solving : Analytical mindset for addressing project challenges. Communication : Clear and concise verbal and written communication skills. Time Management : Excellent multitasking and prioritization capabilities.

At CoreLogic, we are driven by a single mission to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; its a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, were working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogics Product Development capabilities, focusing on creating and delivering innovative solutions for the Property Casualty (PC) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global CoreLogic team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogics Product Development capabilities, focusing on creating and delivering innovative solutions for the Property Casualty (PC) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global CoreLogic team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. We are looking for an experienced and proactive Senior Production Support Engineer to manage and oversee the day-to-day operations of multiple critical applications in a dynamic, high-demand environment . Y ou will be responsible for maintaining system stability, leading the support team, and resolving production issues promptly to minimize downtime. This role requires strong technical expertise, leadership skills, and a focus on continuous improvement to enhance the performance and reliability of our systems. Job Description Team Leadership : Lead production support engineers by providing guidance, mentorship, and technical expertise. Foster a culture of accountability and continuous improvement within the team. Define Production Support Processes and SLAs : Document and define production support processes that encompass the full lifecycle of a production bug or enhancement request from the end user through to the development team and a production release. Identify SLAs based on severity and work with DevOps and Engineering to meet those SLAs. System and Application Deployments: Oversee the p lan ning and execut ion of application and database deployments following established processes with adherence to Corporate Change Management standards. Incident Management : Oversee the identification, troubleshooting, and resolution of production issues in real time with constant communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary, and that root cause analysis is conducted, and that SLAs are met. Monitoring Alerting : Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production environments. Lead efforts to fine-tune alerting systems and reduce noise from false positives. System Stability Performance : Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability. Root Cause Analysis (RCA) : Lead post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams. Develop and track action plans to prevent the recurrence of incidents. Continuous Improvement : Champion continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance. Collaboration with Stakeholders : Act as the main point of contact for production support issues, engaging with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution. Knowledge Management : Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures. Performance Reporting : Generate regular reports on system performance, incident trends, and support team effectiveness. Provide insights and recommendations to senior leadership based on data analysis. On-Call Rotation : Manage and participate in on-call rotation for critical incidents, ensuring that production environments are supported 24/7 /365 . Job Qualifications: Required Skills Qualifications: Bachelor s degree in computer science , Information Technology, or a related field. 5+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure) Proven experience in a leadership role within production support or IT operations. Strong knowledge of incident management, system monitoring, and troubleshooting methodologies. Deep understanding of production systems, system architectures, and distributed systems. Hands-on experience with monitoring tools . Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting. Strong communication and interpersonal skills to effectively lead teams and engage with stakeholders. Ability to work under pressure and manage incidents in a fast-paced production environment. Proficiency in Windows/ Linux/Unix environments and system administration. Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab). CoreLogics Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to religion, race, caste, sex, descent, place of birth, residence or any of them, be ineligible for, or discriminated against in respect of, any employment or office under the State. CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy | CoreLogic Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience 2+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Good understanding of how the IT Service Desk function integrates with other IT functions in accomplishing the desired results in the required areas. Experience handling different Ticketing tool. Ability to work autonomously Proven ability to work across teams, and to build and maintain effective relationships with clients and staff Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential Good time management, strong analytical and problem-solving skills Experience with LAN and WAN networks Experience supporting Microsoft O365 environments Remote access, Citrix and VPN troubleshooting experience Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs

Egon Zehnder ( www.egonzehnder.com ) is the world s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560+ consultants who bring together vast industry experience and diverse insight, operating globally through 66 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests. Knowledge Centre India (KCI) Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firms business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements. Your Journey at Egon Zehnder Starts Here At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value. Who we are! We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars - Collaboration Technology; Functional Technology; Digital Technology; Security Architecture; Infrastructure Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe. The Position IT Operations Engineer - Networks will primarily carry out Operations and Support of all network and security systems and resources for a global enterprise infrastructure. This role requires a technical expert with sharp skills in technologies such as Dynamic Routing Protocols, LAN switches, Firewall configuration, SSL and IPSec VPN configuration etc. We are looking for a Network Engineer who excels in a fast-paced and challenging environment, bringing expertise and enthusiasm to our team. Responsible for managing LAN, WAN Manage and support a global LAN, WAN infrastructure primarily comprising of Cisco Routers and Switches. Designing and implementing new solutions and maintaining the highest possi

We are seeking a skilled Network Security Engineer to join our team and support the, management, and troubleshooting of Cisco Identity Services Engine (ISE) solutions. The ideal candidate will have hands-on experience with Cisco Identity Services Engine (ISE) and demonstrate expertise in managing network access, security policies, and authentication protocols. The candidate to have a good understanding of network security, Cisco ISE configurations, and troubleshooting techniques to ensure optimal security. Job Description - ROLES AND RESPONSIBILITIES Cisco ISE Administration: configure Cisco Identity Services Engine (ISE) for secure network access control, authentication, and policy enforcement. Collaborate with the network and security teams to integrate ISE with other security solutions, such as VPN, firewalls, and wireless access points. Troubleshooting and Support: Perform advanced troubleshooting and root cause analysis of network access and authentication issuesDiagnose and resolve issues related to network access, authentication, authorization, and accounting (AAA), 802.1X, and RADIUS, TACACS+. Policy Management: configuring access control policies based on security requirements and user roles. Maintain and update user authentication policies, device profiling, and posture policies. Monitoring and Maintenance: Monitor Cisco ISE performance, availability, and logs to ensure smooth operations and promptly address potential security risks. Generate reports on network access, security compliance, and policy enforcement. Documentation: Maintain accurate and up-to-date documentation of ISE configurations, troubleshooting steps, and best practices for Cisco ISE Collaboration: Work closely with other network engineers, security teams, and support staff to ensure seamless integration of Cisco ISE with other network security tools and technologies. User Device Support: Provide tier-2 support for troubleshooting ISE-related incidents raised by end-users, help desk, or other teams. Assist in the onboarding of new users and devices into the network access control system. Knowledge, Skills, and Experience Requirements Experience Minimum of 2-3 years of experience working with Cisco Identity Services Engine (ISE) and related network security technologies. Experience with network access control (NAC), RADIUS, TACACS+, and 802.1X protocols. Technical Skills: In-depth knowledge of Cisco ISE architecture, installation, configuration, and management. Familiarity with integration of ISE with Cisco switches, routers, wireless LAN controllers, and other network devices. Experience in configuring AAA services and creating network security policies within Cisco ISE. Experience with Cisco ASA, Firepower, and other security technologies is a plus. Certifications: Cisco certifications such as CCNP Security, CCNA Security, or . Soft Skills: Good communication skills to collaborate with different teams and explain technical concepts to non-technical stakeholders. Excellent problem-solving and analytical skills. Strong communication and teamwork abilities. Strong verbal and written English communication skills. Preferred Qualifications: Experience with or other network management platforms. Familiarity with advanced network security protocols and methodologies. QUALIFICATIONS, CERTIFICATIONS, AND EDUCATION REQUIREMENTS Bachelors degree in Engineering / Computer Science, Information Security, or a related field (or equivalent experience). Relevant certifications such as CCNP Security or certifications specific to ISE PREFERRED SKILLS Strong understanding of network security, firewalls, and security policy management. Proficiency in configuring and maintaining Strong verbal and written English communication skills.

Job Description: Roles and Responsibilities Acting as Tier 2 support for ATT Business Network Solution Team. 24x7 Work Environment with Predominantly US Business Hours Prioritizing and analyzing the alerts and events in the network Handing incoming calls from ATT customers, ISPs other ATT work centers. Advance technical knowledge of troubleshooting, configuration maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Rukas, Service Now, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Handling Aruba, Cisco, Ruckus wireless controller, access points and switches. Knowledge of performing Incident Triage while acting as first responders as a service desk supporting ATT Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and ATT business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and ATT business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge and Skills Required to Perform the Role Technical Skills: - Minimum 2-3 years of relevant experience in IT service industry working on telecommunications managed network infrastructure solutions. No less than 2 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 1-2 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Knowledge on troubleshooting Aruba, Meraki, Ruckus, and SIM based Routers / Modems (LTE / 5G) Proficient knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Understanding of Network protocols, Routing, Switching, Wired and Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services Cloud based Wireless controllers. Effective technical coordination skills and knowledge vendor management for network hardware equipment, cloud based virtual servers and effective management of ISPs and other network service providers Professional Skills:- Excellent communication skills (verbal written, technical interpersonal) Excellent voice over IP tele conference handing skills and telephone etiquette Excellent problem-solving skills and ability to work under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility Ability to work well in a team. Years of Experience : 3+yrs Education :BE/B.TECH + CCNC / CMA / ACSA/ ACA Certified Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-52269 Date posted 01/27/2025

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience 2+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Good understanding of how the IT Service Desk function integrates with other IT functions in accomplishing the desired results in the required areas. Experience handling different Ticketing tool. Ability to work autonomously Proven ability to work across teams, and to build and maintain effective relationships with clients and staff Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential Good time management, strong analytical and problem-solving skills Experience with LAN and WAN networks Experience supporting Microsoft O365 environments Remote access, Citrix and VPN troubleshooting experience Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs

We are Hiring for CISCO Network Engineer - L3 Note : Walk In Interview Interested Candidates Please share your updated resume to Suneetha.d@truglobal.com Contact No: 9513059942 Position : CISCO Network Engineer - L3 or above Location : Bangalore- M G road Timings : 9 PM to 6 AM IST-( Have Rotational Shift As well) Employment Type: Full-time IMP Note: CISCO SDA/ SCO DNA /CISCO DNAC ( mandatory) Experience: 7to 15 years in L3 network engineering or related roles Key Skills : WAN, LAN, CISCO routers, CISCO switchers, CISCO SDA and Palo Alto firewalls About the Role: We are seeking a skilled and motivated L3 Network Engineer to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of network infrastructure, demonstrate strong problem-solving abilities, and take ownership of maintaining and optimizing WAN/LAN environments, Cisco network devices, Cisco SDA (Software-Defined Access), and Palo Alto firewalls. This role will focus on providing advanced support and ensuring the seamless operation of enterprise-level networks. Key Responsibilities: Network Operations & Troubleshooting: Monitor and troubleshoot WAN/LAN infrastructure for performance and reliability. Diagnose and resolve network-related issues, including routing, switching, and connectivity challenges. Escalate unresolved issues to L3 engineers or vendors, as needed. Configuration & Deployment: Configure and maintain Cisco routers and switches for enterprise networks. Implement and manage Cisco SDA policies, including segmentation and endpoint onboarding. Manage and configure Palo Alto firewalls , including security policies, NAT, and VPNs. Performance Optimization: Optimize network configurations to ensure high availability and performance. Perform periodic audits of network devices and provide recommendations for improvements. Documentation & Reporting: Maintain comprehensive documentation of network designs, configurations, and troubleshooting steps. Provide regular reports on network health, performance, and incident resolution. Collaboration: Work closely with cross-functional teams to support network integration projects. Assist in implementing new technologies and upgrading existing infrastructure. Technical Skills & Competencies: WAN/LAN Expertise: Advanced knowledge of Wide Area Networks (WAN) and Local Area Networks (LAN) architecture and protocols. Experience troubleshooting connectivity issues and optimizing network performance. Cisco Networking: Proficiency in configuring and managing Cisco routers and switches . Experience with VLANs, STP, trunking, and Layer 2/Layer 3 switching. Familiarity with Cisco SDA (Software-Defined Access) operations and policies. Firewall Management: Hands-on experience with Palo Alto firewalls , including rule management, traffic inspection, and threat prevention. Knowledge of VPN setup and troubleshooting. Protocols & Tools: Deep understanding of networking protocols such as OSPF, EIGRP, BGP, and MPLS. Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark). Qualifications: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). Industry certifications such as CCNP , Cisco SDA , PCNSA/PCNSE (Palo Alto), or similar are highly preferred. Proven experience in network infrastructure support, with a minimum of 5 to 8 years in an L3 role or equivalent.

To provide 3rd level consultation to debug sophisticated unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers. Work on complex problems where analysis of situations requires in-depth evaluation of factors. Provide systems/product training to customers and giving towards building a knowledge base for customer support and internal partners. Effectively craft and utilize complex lab setups to duplicate and address problems, validate planned changes to software design. Focal point for high impact, large enterprise account problem resolution related to their Data Centers. Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product. Interacts across Global TAC teams and development teams at peer level. You will represent Cisco every day in every case, always thinking in the best interest of our customers. Minimum Qualifications (Provide up to five (5) bullet points Typically requires bachelor s degree in a technical field or equivalent plus 8-10 years related Data Centre related experience. CCNA / CCNP / CCIE - DC, Will be an added advantage. In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products. You should have good experience in Networking industry experience and knowledge of products and protocols. You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing Switching protocols, Datacenter technologies and related capabilities). Preferred Qualifications (Provide up to five (5) bullet points: Data Center Layer 2 overlays for example VXLAN, EVPN Layer 2 security features for example port security, MACsec, ACL, private VLANs Layer 3 Overlay Protocols Network management protocols for example PTP, NTP, DNS, DHCP Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP) A good understanding on ACI will be an added advantage Customer handling skills.

We are looking for Network Engineer with 3 to 4 years of experience and having good hands of experience in configuration of R&S. Plan, schedule, and implement network upgrades, assist in implementations and migrations. Provide change/problem management support. Create and maintain documentation for monitoring systems, processes, and the creation of hardware devices. Diagnose and resolve every connectivity issue, perform updates, configuration changes, and back-ups. Be available, and willing to cover shifts as required, to rapidly troubleshoot any problems resulting from the changes and or faults. Ensure global network support and maintain high system availability in collaboration with external suppliers. Perform relevant duties on a day-to-day basis. Create and maintain documentation for monitoring, processes, network diagrams, and existing device inventory. Monitor and maintain all the network devices (LAN devices, routers, switches, wifi controllers, etc) and any other related equipment and services. Identify mission-critical production network-related issues and troubleshoot end-user issues. Experience Extensive experience implementing and supporting IP protocols. Detailed understanding of the ISO communications stack. Significant experience in problem & performance diagnosis and resolution related to LAN infrastructure. Excellent organizational and time management skills with a focus on delivery, responsiveness, ownership, and accountability are also critical. Education & Qualifications Bachelor s degree in computer science/engineering or related field preferred or a minimum of 3 years relevant work experience is required. Good understanding and relevant experience with LAN technologies. Cisco/HP certification is required (CCNA) CCNP preferred

- Experienced with LAN, WAN, and WLAN - the technical base of L2, L3 - DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, and Metro Ethernet, remote-access VPNs, firewall, site-to-site VPN -Experience in cyber security is highly preferred CCNA/CCNP Required Candidate profile - Min exp- 1 to 3 years - hands-on exp as a network administrator on different vendor products - Exp in core routing & switching design principles -Whatsapp cv- 7506760448

Network Engineer Location: 01-Delhi & 01-Bangalore Skills, Role & Responsibilities: Well versed with configuration of Network Devices (Switch, Router, Firewall, UTM and other) Create a Virtual Network in the simulator (like Cisco Packet Tracer, GNS3 etc) Generate logs on each device in the simulator Solid understanding of the OSI or TCP/ IP model Configure and install various network devices and services (Switch, Router, Firewall, UTM and other devices). Configuration of Devices for secure remote Access over SSH. Creating Script to automatically configure a rule on firewall and other network devices remotely. Forwarding Logs to syslog server Encrypted or Unencrypted. Verify the Configuration of Network Device. Take Dump of Network Device configuration. Identifying Network device status up/down. Writing rules on Firewall to allow or block the traffic. Monitor performance and ensure system availability and reliability. Requirements: Bachelor's degree. (Candidate having graduation/Post graduation in Engineering/ Science/ Technology in relevant field would be given added advantage) Minimum 3-5 years of fulltime experience Proven experience as a System Administrator, Network Administrator or similar role Experience with networks (LAN, WAN) and patch management Ability to create shell scripts Familiarity with various operating systems and platforms Resourcefulness and problem-solving aptitude TCP/IP, computer networking, routing and switching Network protocols and packet analysis tools Cisco CCNA/CCNP certified

Hello Jobseekers, Greetings from Shiningstars! We are currently hiring for the Customer Support role in Hyderabad . Job Requirements: Minimum 1 year of experience in Customer Service. Excellent communication skills in English Open to undergraduates and above Rotational shifts and week off 5 days working, both-way cab service provided Salary: Up to 3.6 LPA Plus other corporate benefits. Roles & Responsibilities: Provide technical assistance to customers regarding network issues with LAN, WiFi, Mobile, Television, Routers, and Computers Diagnose and troubleshoot various complex technical problems using available knowledge articles and frameworks Ensure all issues are logged accurately Prioritize and manage multiple open issues simultaneously. How to Apply: To apply, please share your details with: Tamanna: 7355013912 Fouzia: 9569902470 We look forward to hearing from you! Best regards, Tamanna Akhtar Senior Executive - HR Shiningstars ITPL