1435 Lan Jobs - Page 34

Role & responsibilities 1. CCNA/CCNP Certification 2. Understanding about enterprise large IT network & security devices 3. Hands-on Experience in deployment of large enterprise networking 4. Understanding about L3 switching, routers, UTM firewall, Load balancer and other supporting network devices 5. Experience in Network monitoring tools deployment and management 6. Understanding of MPLS, VPN, Site-2-Site tunnel, Proxy servers, SMTP Gateway, 7. Understanding of Any cloud networking concepts and experience of their management 8. Participation of the creation and maintenance of available documentation regarding processes, network mapping, and network configuration. 9. Escalation Management - internal and external 10. Excellent knowledge of best practices around Network management, control and deployment Preferred candidate profile Candidates with proven experience working with network support and security modules along with CCNA certification and exposure in Palo Alto firewall and Azure cloud are strongly preferred. Candidates who can join immediately / within 30 days would be strongly preferred

Suprajit Engineering Ltd. is looking for Network Security Engineer to join our dynamic team and embark on a rewarding career journey Maintaining LAN, WLAN and architecture of the server as per the business policy Reporting the security analysis of findings Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Developing the security authentication protocol Maintaining server and switches Maintaining & implementation of the SOP for Network securityKnowledge of performing routing protocols (MPLS, HAIPE/IP, QOS and WAN) Monitoring of web security gateways, perimeter security, network access controls, endpoint security

Roles and Responsibilities: Job Description: Design, develop, code, test and debug embedded software on Vizio and partner television platforms from requirements to production and commercial deployment Solid programming experience in C and C++ (11, 17) a must, python experience a plus Experience in hands-on development and troubleshooting on embedded targets Hands on experience in working on Linux based systems – scripting, debugging Experience with IPC - Inter process communication Embedded systems experience – preferably video Cross-Compilation toolchain usage STL Integrate and validate new product designs with the Inscape cloud system Support internal software, product, and QA teams Assess third party and open-source software Analyze and enhance efficiency, stability and scalability of platform resource Proven experience in embedded systems design with preemptive, multitasking real-time operating systems Familiarity with software configuration management tools, defect tracking tools, and peer review Excellent knowledge of OS coding techniques, IP protocols, interfaces and hardware subsystem Strong documentation and writing skills Critical Skills to Possess: Solid programming experience in C and C++ (11, 17) a must, python experience a plus Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Roles and Responsibilities: Job Description: Design, develop, code, test and debug embedded software on Vizio and partner television platforms from requirements to production and commercial deployment Solid programming experience in C and C++ (11, 17) a must, python experience a plus Experience in hands-on development and troubleshooting on embedded targets Hands on experience in working on Linux based systems – scripting, debugging Experience with IPC - Inter process communication Embedded systems experience – preferably video Cross-Compilation toolchain usage STL Integrate and validate new product designs with the Inscape cloud system Support internal software, product, and QA teams Assess third party and open-source software Analyze and enhance efficiency, stability and scalability of platform resource Proven experience in embedded systems design with preemptive, multitasking real-time operating systems Familiarity with software configuration management tools, defect tracking tools, and peer review Excellent knowledge of OS coding techniques, IP protocols, interfaces and hardware subsystem Strong documentation and writing skills Critical Skills to Possess: Solid programming experience in C and C++ (11, 17) a must, python experience a plus Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate Fresher/Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills as this role is International 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hi, We are hiring for the Leading ITES Company for Network Support Engineer Profile. Overview A Network Support role involves maintaining, troubleshooting, and optimizing an organizations computer networks to ensure reliable connectivity and performance. Professionals in this role are responsible for monitoring network systems, resolving connectivity issues, configuring hardware like routers and switches, and maintaining documentation and updates. They require a solid understanding of networking protocols (such as TCP/IP, DNS, and DHCP), network security, and basic scripting. Typically, candidates hold a degree in IT or Computer Science and certifications like CCNA or CompTIA Network+. Network Support serves as a foundational role. Job Description : 1. Network Monitoring: Continuously monitor network performance, uptime, and security. Use tools like Nagios, SolarWinds, and Wireshark to detect issues. 2. Troubleshooting & Support: Diagnose and resolve hardware, software, and connectivity problems. Provide Tier 1/Tier 2 technical support to internal teams or clients. 3. Installation & Configuration: Set up and maintain routers, switches, firewalls, and wireless access points. Configure IP addressing, DNS, DHCP, and VPN connections. 4. Maintenance & Updates: Apply patches and firmware updates to network devices. Maintain backup systems and recovery protocols. 5. Documentation: Maintain accurate records of configurations, incidents, and network layouts. Document standard operating procedures (SOPs) and troubleshooting steps. Required Skills Networking protocols (TCP/IP, DNS, DHCP, VPN) Familiarity with Cisco, Juniper, or similar hardware Knowledge of network security principles Understanding of OSI model and IP addressing/subnetting Basic scripting (e.g., Bash, PowerShell, or Python) Typical Qualifications Bachelors degree in Computer Science, IT, or related field Certifications like: CCNA (Cisco Certified Network Associate) CompTIA Network+ ITIL (for service management)

* Solar SCADA operation *Set up, configure, and maintain network devices like routers * stable connectivity for SCADA and IoT systems. *troubleshoot issues in LAN/WAN environments. * implement network solutions at remote solar sites. Required Candidate profile * Exposure to networking in industrial or solar environments. * Familiarity with SCADA systems or IoT networking. * Experience with remote monitoring tools or basic server administration. Perks and benefits Salary + Food+ Accomodation+ Health Insurance

Windows, AD and VMware Administrator This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you 8+ years of experience in working on Active Directory and 6+ years of experience in Windows Administration, , MS cluster Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. The primary function of support consultants is to provide in-depth technical and technological expertise in their areas of focus, so that we can develop a genuinely customized solution for every customer. working at highest level with customers and managing large projects. Need to be flexible to work in shifts and work from Office. What you ll do: Extensive troubleshooting skills and problem-solving ability required for Windows OS, Windows Cluster, Performance issue, RDP issue and Hyper-V. Windows - Server 2016 till 2025 installation, configuration, and end to end support for OS related issues. Dump file analysis. Patching - Good Experience required in Windows patching. Tools - Good experience required on various MS tools like, Perfmon, procmon and netmon. Scripting - Good to have PowerShell scripting knowledge. Good troubleshooting skills related to Active Directory. Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies. Expert knowledge in administering Active Directory (AD) and GPOs. Monitor and resolve issues related to Active Directory replication, SYSVOL consistency, and DFSR (Distributed File System Replication). Expert knowledge of AD, ADFS, PKI in Windows Server 2012 to 2025 Expert knowledge of DNS, DHCP, WINS, DFSN, in all versions of Windows server. Expert knowledge on Vulnerability mitigation of AD and Windows server. Expert knowledge on windows time to ensure accurate and synchronized Windows Time Service (W32Time) configuration across all domain controllers. Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g. VMware, Hyper V) and LAN/WAN/Firewall/VPN network technologies. Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems. Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies Good knowledge on Azure IAAS, AD DS, Azure Active Directory Premium. Candidates with Compute knowledge as an addon skill will be preferred. Certifications: MCSA / MCSE / MCTS / MCITP / MTA / AZ-800 / 801 Desired. Admin, Operate and Manage HPE Synergy, C7000, Proliant, Virtual Connect. Experience in ESXi and vCenter upgrades and Command line Interface. Experience in vCenter management. Experience in vSphere Performance Monitoring, Performance Chart, and esxtop. Good understanding of vSphere Storage and Networking. Certification on the latest tracks of VMware VCP is an added advantage. What you need to bring: Strong communications skills - Excellent spoken and written English communication. Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable. Demonstrable troubleshooting skills. Cross-team collaboration. Certification on the latest tracks of VMware VCP is an added advantage. Candidates with Compute knowledge as an addon skill will be preferred. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Job: Services Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

AJob Title : Manager (Infrastructure) Reports to : The Joint Chief Executive Officer, CH i PS Number of Positions: 1 Responsibility Summary: Chhattisgarh Infotech Promotion Society, Government of Chhattisgarh invites applications from enterprising and aspiring candidates for the position of Manager (MG-I). Chhattisgarh Infotech Promotion Society (CH i PS: www.chips.gov.in ) is the nodal agency and prime mover for propelling IT growth & implementation of the IT & e-Governance projects in the State of Chhattisgarh. CH i PS is involved in the end-to-end implementation of some mega IT Projects like, SDC, SSDG, SWAN, GIS, SETU, e-Procurement etc. A professional approach is being adopted for the implementation of IT Projects using the services of e-governance experts and consultants from corporate and academia. ICT has the potential to significantly improve this contribution. In doing so, Government of Chhattisgarh seeks to create an IT environment in the state wherein investments in IT are not only encouraged but actively facilitated. We aim to achieve quality and excellence in state government services to citizens, state transactions with citizens and businesses, and internal state governmental operations/functions through the strategic deployment of information technologies. The role of the Manager is to ensure that the strategic and organisational objectives as well as the values of CH i PS are put into practice. In conjunction with other members of staff they will ensure organisation growth through directing and managing operational activities to ensure they are delivered in accordance with the strategic objectives. The Manager will be responsible for overseeing project operations, project finance, helping and creating organisational and program budgets in collaboration with the JCEO and other team members, and undertaking other miscellaneous tasks as and when they arise. The post holder is responsible ensuring organisational effectiveness by providing leadership for the organisation's financial functions. They are required to work with the staff team, and contribute to the development and implementation of organisational strategies, policies and practices. The Manager will plan, direct and manage the performance of all internal project operations, so as to maintain and develop organisational growth in accordance with the overall strategy. The candidate should be an outcome-oriented executive, capable ofleading the creation of and energising the institutional, human and technical capacities necessary to realise the unique and ambitious ICT agenda of the State. The candidate should fulfil the mandatory requirements listed below, and should embody a rich combination of the requirements listed as desired. Mandatory: Educational qualification : B.E./ B.Tech. (IT/CS/E&T)/ MCA or M.E./ M.Tech or equivalent, recognised by or under the regulations etc. of relevant regulatory body, obtained upon successful completion of studies (excluding studies in distance education mode) as a regularly enrolled student; in respect of degrees or diplomas awarded abroad, candidate should submit relevant details establishing equivalence with the above qualification, and the decision of the Selection Committee regarding the acceptability of such qualification as equivalent qualification shall be final. Age : Candidate should be energetic and dynamic as the job profile would entail extensive interaction with various stakeholders and should be result-oriented. S/he should not be more than 35 years of age on the date of issue of the recruitment notice. For age related relaxations, please refer the Recruitment Rules. Experience : At least experience of 5 years in case of Bachelor's degree or 2 years in case of Master's degree; of managing software development/ IT deployment projects. The candidate must have independently handled at least 2 projects on all aspects from concept stage to implementation. They should be strong in the assessment of project needs and their resolutions, system integration, quality assurance besides handling large project teams. They should be aware of software, mobile and telecom technology tools and deployment issues. Job Description : Project technology and project management for state wide e-Governance delivery project. Overall handling of project operations & ensuring resolution of routine issues. Work with state government department to gauge and create demand of strategic solutions and fulfil the same. Must have the ability to reach out and work with the senior government official in various departments. Develop and implement project management procedures and methodologies to achieve business goals. Play a significant role in long-term planning, with the view to delivering operational excellence. Develop individual program/ project budgets. Identify project risks and recommend appropriate solutions. Manage resource assignment, work allocation and software and hardware requirements for project. Work closely with various teams and stakeholders to identify, develop, and implement opportunities to improve processes, products and/or services. Manage strategic initiatives or specific projects and ensure that operating project is running efficiently with optimized usage of organisations resources. Should have a knowledge and experience of service delivery and project execution. Desirable: Server Administration, Network Administration including Internet, e-mail and security system administration. Servers and cluster configuration and management at Data Center. Email / MS Exchange configuration and domain management. Assist software development team for backup and recovery of data base and applications for keeping up to date backup. Effective supervision and administration of LAN and WAN connectivity. Troubleshooting and resolving the issues related to Data centre and other vendors for providing efficient and uninterrupted services. ¢ Planning storage capacity, archiving, backup and recovery procedures for uninterrupted functioning of the IT infrastructure. ¢ Working closely with IT project managers, DBA and web developers. ¢ Cyber security procedure through protection from virus and intrusion, spam and phishing etc. using UTM appliances and other methods for optimum usage of the resources. ¢ Management of policies related to hardware and software requirements. Supervising security audit requirements. ¢ Management of proper documentation related to system/network security. ¢ Any other IT consultancy/ Advisory service that may be required. Key Skills: 3+ year experience as Team Lead in IT Industry, well versed in developing, managing and executing project plans. Experience in managing e-Governance domain Projects. Proven experience in handling multiple technologies. Ability to arrive at realistic development estimates, and challenge when required. Proven experience on e-Governance project preferably should have expertise. Leadership skills to coach/mentor/motivate associates. Not just project coordination, but also should be very conversant on operational issues so that he/she should provide quick and relevant solutions. Excellent verbal/written communication and interpersonal skills. Strong leadership skills with ability to exhibit and instil confidence in team members. Customer (Government) Engagement and Ability to manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meets commitments. Strong Analytical skills with ability to scythe diverse information, Design workflows and procedures. Strong technical background, ability to understand the technical environment of various entities and if needed to suggest improvements. Good time management skills. KINDLY NOTE: APPLICATION ARE ACCEPTED ON OR BEFORE JULY 6th 2025 only.

Key Responsibilities:- Network Administration LAN and WLAN WAN and Internet Link Monitoring and Co-ordination with ISPs/ Telcos Operational support for Network and Security related issues – Incidents, Problems, Changes, Service Requests Provide required support to Internal Controls, internal and external audits on Network Services Network Capacity Monitoring, Planning and Upgrades/ Downgrades, as needed LAN and WLAN Security Support to internal initiatives/ projects involving Network (LAN, WAN, Network Security) Continuous Process Improvement on Network, Network Optimization and Security Initiatives Good understanding of ITIL Processes such as – Incident Management, Problem Management, Change Management, Asset/ Configuration Management, Service Reporting IT & Security Audits and Support.

Key Responsibilities: • Providing Technical support to end-user • Troubleshoot and resolve hardware, software, and networking issues for end users across various devices (desktop, laptops, printers, mobile devices, bar code). • Provide guidance and support for application software, operating systems and peripherals. • Document incidents and solutions in the ticketing system to contribute to the knowledge base. • Collaborate with other IT teams to address complex issues and implement solutions. • Monitor recurring issues and work towards long-term solutions to improve end-user experience. • Maintain current knowledge of IT products, services and practices. • Stay updated with the latest industry trends and technology. • Basic Network understanding & Troubleshooting • Barcode: IP Scanners & Printer support (including Port communication) • Basic understanding of switching concepts & Strong Knowledge of VLAN concepts • Application-related service understanding & support • Basic knowledge of server troubleshooting • Domain related troubleshooting knowledge Preferred Skills: • Strong understanding of operating systems (Windows 10, Windows 11, Server 2019/2022) • Experience with troubleshooting network issues (LAN, WAN, VPN) • Excellent problem-solving skills and attention to detail • Strong communication and interpersonal skills to effectively support users • Ability to work independently and as a part of a team

Desktop Support: Install, configure, and troubleshoot Windows/macOS operating systems and applications Provide technical assistance for desktops, laptops, and peripheral devices Manage software installations, updates, and patch management Set up and maintain user accounts, permissions, and profiles Ensure timely resolution of hardware and software issues Monitor, troubleshoot, and maintain network infrastructure (LAN, WAN, Wi-Fi, routers, switches) Assist in network configuration including firewalls, VPNs, and antivirus solutions Working knowledge of Windows Server and networking is preferred Conduct network performance testing and optimization

Role- Tech Support Executive Min 1- 2 Yrs Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Key Responsibility : Work independently, providing On-site/Offshore support for Cisco and other OEM Network Device and service support Handle day to day issues and request related to LAN/WAN and workstation network including Datacenter network Daily administration and monitoring of health check of Network devices and services Work pro-actively with other Teams including ServiceDesk for any alerts or major issues and bring to closure Regular monitoring of Network stability and alerts and act pro-actively for resolution Work with vendor support for any WAN or Network related issues or requests Handle all backup and upgrade of Network configurations Skill set 8-10 years of Infra experience in a comparable position experience in IT Industry Experience in working cross OEM Routing, Switching, Wireless, Firewalls, Load balancer and WAF technologies Knowledge in Network Security technology and product such as firewall, load balancer, proxies and VPN across different vendors Experience in network monitoring & management tools Deep Knowledge in WAN technologies and protocols such as MPLS, AD, DHCP, DNS, etc. Cisco (Routing, Switching, Firewall) CCNP/CCIE/Juniper/Palo Alto Good Team management and communication skills Very good written and spoken skills Network certifications would be an advantage Willing to work in shifts based on client/project requirements

Responsibilities and Skills Efficient Ticket Handling for Customer Satisfaction : Manage tickets proficiently to ensure optimal customer satisfaction upon resolution. Comprehensive Troubleshooting : Identify and resolve issues concerning Desktop/Laptop Hardware, Network, Operating Systems, and Software through systematic troubleshooting. Server Configuration and Maintenance : Configure and maintain Windows Servers, AWS servers, and various software utilities for seamless operations. Flexible Shift Work : Ability to work in 24 7 rotating shifts, ensuring continuous support and system availability. Network Infrastructure Management : Configure, manage, and troubleshoot Firewall, Network Switches, and Cisco switches configurations for smooth network operations. VPN and VLAN Management : Maintain and troubleshoot VPNs, VLANs, and other network configurations for secure and efficient communication. Server Backup and Maintenance : Manage Server Backups, Patches, routine tasks, and data restoration to safeguard against data loss and system downtime. Emergency Support : Provide remote and in-office emergency support during non-office hours to address critical issues promptly. Telephony Configuration : Configure and troubleshoot IP Phones and VOIP systems for seamless communication. Active Directory Management : Manage Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy, and User rights assignments for efficient user management. Email Configuration and Migration : Configure and migrate users and mailboxes in Active Directory, Exchange, and Office 365 for streamlined email communication. Web Server and Database Management : Configuration and Management of IIS and SQL Servers for efficient web hosting and database management. Virtualization Platform Administration : Administer and Manage Virtual Machines through Hyper-V and other virtualization platforms for resource optimization. Effective Communication : Communicate effectively with local and overseas users while providing remote support to ensure clarity and understanding. Mail Gateway Configuration : Manage mail gateway configurations to enhance email security and efficiency. Proactive Monitoring : Proactively monitor Server Logs/Resources to prevent outages and ensure continuous system availability. Skills Required: Networking Proficiency : Strong grasp of core networking principles including LAN/WAN, TCP/IP, VPN, Wireless, and Firewalls. Active Directory Expertise : Proficiency in Active Directory, DHCP, DNS, IIS, and Group Policies for efficient user and system management. Quick Learner and Self-Motivated : Ability to quickly grasp new technologies, self-motivated with a proactive attitude toward issue resolution and technology learning. Team Player with Strong Customer Service Skills : Collaborative team player with excellent customer service, comprehensive problem-solving, and troubleshooting skills. Attention to detail in communication (both oral and written) is essential for effective collaboration and support delivery.

for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives. Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure. Complete all service now tickets in the queues. Perform upgrades and refreshes as needed within the environment. Able to provide audit information as requested. Provide technical support on incident calls as needed. Accurately log and document all information in the network infrastructure. Perform investigation and triage for alerts and events. Troubleshoot complex/multitier issues within the network infrastructure. Perform escalation of incidents to higher tier support groups, vendors, and other support staff. Perform monitoring and event management support for the entire network infrastructure. Accurately log and document all changes/incidents in Service Now ticketing system. Identify opportunities for improvement in the monitoring and event management tools and processes. Provide planning and vendor oversight for network change activity. Report key performance metrics to management. Familiarity with the following technologies Cisco networking (SDWAN, LAN, WLAN). Familiarity with network troubleshooting tools/technologies Wireshark, tcpdump, SNMP, syslog, NetFlow. 13-16 years of experience in Networking. Proven experience with support and operations of large-scale enterprise networks. Industry certifications such as CCNA and CCNP. Experience with Cisco ACI. Experience with F5 load balancers. Experience with Palo Alto, Fortinet, and Cisco ASA firewalls. Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access. Experience with Python and other scripting tools. Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. Highly self-motivated and directed. Responsibilities. Qualifications. Required Skills. Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal skills. Strong time and project management skills. Required Experience & Education. College degree (Bachelor) in related technical/business areas or equivalent work experience. Strong organizational skills. Keen attention to detail. Strong customer service orientation. Location & Hours of Work. Expected overlap with US hours as appropriate. Join us in driving growth and improving lives. . We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Position Overview: This role helps support the operation and performance of Cignas enterprise network this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives. Responsibilities: - Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure - Complete all service now tickets in the queues - Perform upgrades and refreshes as needed within the environment - Able to resolve vulnerabilities when notified of items with a vulnerability - Able to provide audit information as requested - Provide technical support on incident calls as needed - Accurately log and document all information in the network infrastructure - Perform investigation and triage for alerts and events - Troubleshoot complex/multitier issues within the network infrastructure - Perform escalation of incidents to higher tier support groups, vendors, and other support staff - Perform monitoring and event management support for the entire network infrastructure - Accurately log and document all changes/incidents in Service Now ticketing system - Identify opportunities for improvement in the monitoring and event management tools and processes - Provide planning and vendor oversight for network change activity - Report key performance metrics to management Qualifications: Required Skills: - Strong written and verbal communication skills with the ability to interact with all levels of the organization. - Strong interpersonal skills. - Strong time and project management skills. - Familiarity with the following technologies Cisco networking (SDWAN, LAN, WLAN) - Familiarity with network troubleshooting tools/technologies Wireshark, tcpdump, SNMP, syslog, NetFlow. Required Experience & Education: - 13-16 years of experience in Networking - Proven experience with support and operations of large-scale enterprise networks - College degree (Bachelor) in related technical/business areas or equivalent work experience. - Industry certifications such as CCNA and CCNP. Desired Experience: - Experience with Cisco ACI - Experience with F5 load balancers - Experience with Palo Alto, Fortinet, and Cisco ASA firewalls - Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access - Experience with Python and other scripting tools - Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations - Highly self-motivated and directed - Strong organizational skills - Keen attention to detail - Strong customer service orientation Location & Hours of Work: - Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. - Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. - Morning Shift (6:00 AM - 3:00 PM IST / 7:30 PM - 4:30 AM EST / 8:30 PM - 5:30 AM EDT) Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. for the network infrastructure within Enterprise. Back to search results Previous job Next job JOB DESCRIPTION Driving Growth. Improving Lives.

FS XSector Specialism Risk Management Level Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Why PWC & Summary We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats, drive transformation, and foster growth. As companies increasingly adopt digital business models, the generation and sharing of data among organizations, partners, and customers multiply. We play a crucial role in ensuring that our clients are protected by developing transformation strategies focused on security, efficiently integrating and managing new or existing technology systems, and enhancing their cybersecurity investments. As an L3 Analyst/SOC Manager, you will be responsible for overseeing regular operations, driving continuous improvement processes, and managing client and vendor interactions. This role involves managing complex incidents escalated from L2 analysts, operating the Security Incident process, and mentoring junior team members to build a cohesive and motivated unit. s Review cybersecurity events analyzed by L2 security analysts, serving as the escalation point for detection, response, and remediation activities. Monitor and guide the team in triaging cybersecurity events, prioritizing, and recommending/performing response measures. Provide technical support for IT teams in response and remediation activities for escalated cybersecurity events/incidents. Follow up on cybersecurity incident tickets until closure. Guide L1 and L2 analysts in analyzing events and response activities. Expedite cyber incident response and remediation activities when delays occur, coordinating with L1 and L2 team members. Review and provide suggestions for information security policies and best practices in client environments. Ensure compliance with SLAs and contractual requirements, maintaining effective communication with stakeholders. Review and share daily, weekly, and monthly dashboard reports with relevant stakeholders. Update and review documents, playbooks, and standard operational procedures. Validate and update client systems and IT infrastructure documentation. Share knowledge on current security threats, attack patterns, and tools with team members. Create and review new use cases based on evolving attack trends. Analyze and interpret Windows, Linux OS, firewall, web proxy, DNS, IDS, and HIPS log events. Develop and maintain threat detection rules, parsers, and use cases. Understand security analytics and flows across SaaS applications and cloud computing tools. Validate use cases through selective testing and logic examination. Maintain continuous improvement processes and build/groom teams over time. Develop thought leadership within the SOC. Mandatory skill sets Bachelor s degree (minimum requirement). 28 years of experience in SOC operations. Experience analyzing malicious traffic and building detections. Experience in application security, network security, and systems security. Knowledge of security testing tools (e.g., BurpSuite, Mimikatz, Cobalt Strike, PowerSploit, Metasploit, Nessus, HP Web Inspect). Proficiency in common programming and scripting languages (Python, PowerShell, Ruby, Perl, Bash, JavaScript, VBScript). Familiarity with cybersecurity frameworks and practices (OWASP, NIST CSF, PCI DSS, NYDFS). Experience with traditional security operations, event monitoring, and SIEM tools. Knowledge of MITRE or similar frameworks and procedures used by adversaries. Ability to develop and maintain threat detection rules and use cases. Preferred skill sets Strong communication skills, both written and oral. Experience with SMB and large enterprise clients. Good understanding of ITIL processes (Change Management, Incident Management, Problem Management). Strong expertise in multiple SIEM tools and other SOC environment devices. Knowledge of firewalls, IDS/IPS, AVI, EDR, Proxy, DNS, email, AD, etc. Understanding of raw log formats of various security devices. Foundational knowledge of networking concepts (TCP/IP, LAN/WAN, Internet network topologies). Relevant certifications (CEH, CISA, CISM, etc.). Strong work ethic and time management skills. Coachability and dedication to consistent improvement. Ability to mentor and encourage junior teammates. Knowledge of regex and parser creation. Ability to deploy SIEM solutions in customer environments. Years of experience required 212 + years Education qualification B.Tech Education Degrees/Field of Study required Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred Required Skills SoCs Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Azure Data Factory, Communication, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture, Security Compliance Management, Security Control, Security Incident Management, Security Monitoring {+ 3 more} No

Job description. Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for!. The estimated hourly earnings for this role is 3.50 USD. Payment is based on completed tasks.. A Day in the Life of a Personalized Internet Ads Assessor:. In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout. Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself.. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers:. Access to complimentary mental health support benefits like free EAP and Mindfulness Apps.. Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives.. TELUS Digital AI Community. Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.. Qualification path. No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.. Basic Requirements. Working as a freelancer with excellent communication skills with full professional proficiency in English and Urdu. Having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in India. Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content. Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You’ll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks.. Assessment. In order to be hired into the program, you’ll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!. Equal Opportunity. All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.. Show more Show less

Position Overview: We are looking for a proactive and skilled Desktop Support Engineer with 1-2 years of experience to join our IT support team. The ideal candidate will provide technical assistance to end-users, resolve hardware and software issues, and ensure smooth daily IT operations within the organization. Key Responsibilities: Provide first-level technical support for desktops, laptops, printers, and other peripheral devices.Install, configure, and maintain operating systems, software, and hardware.Troubleshoot issues related to LAN/WAN, internet connectivity, and system performance.Handle user account management, email setup, and access rights.Maintain asset inventory of IT equipment and track repairs/replacements.Coordinate with vendors for hardware servicing and warranty claims.Respond to support requests via phone, email, or in-person and document the same.Ensure timely resolution and escalation of critical IT issues. Required Skills and Qualifications: Bachelor s degree in IT, Computer Science, or a related field.1 to 2 years of hands-on experience in desktop support or IT helpdesk.Good knowledge of Windows OS, Microsoft Office, and basic networking.Familiarity with remote support tools.Strong troubleshooting and communication skills.Ability to work independently and manage multiple support tasks. Read More Read

Assigned as a core team member to pre-qualify an opportunity before bringing to full DAC qualification Perform an assessment of the opportunity and complete the solution qualification dashboard and produce a first cut, rough order magnitude model of the opportunity Work closely with the customer to understand their business objectives and compelling criteria to better shape the orange solution During solution development and negotiations of scope change present the solution as required to expedite achieving a high level of agreement Finalize the baseline through negotiate with the customer to gain agreement on technical and operational findings because of due diligence Accountable to produce an optimal solution meeting customer requirement utilizing GSI capabilities directly, through Partners, or other Third Parties Lead at least one technology / solution block and engage and direct other pre-sales consultants, design architects, and subject matter experts as required Negotiate scope and service level adjustments during presales phase as required Combine all available Orange Business Services and Third-Party resources to generate standard and non-standard service blocks Responsible for obtaining the necessary validations and approvals for both solution and associated costs Accountable for identification and quantification of the corresponding gaps and risk factors (technical, costing, SLA) and supporting mitigations in conjunction with Commercial Management Plan, manage, and lead key internal bid reviews: design to cost review, solution review and post contract handover review with the service delivery and project team Lead the production of the consolidated technical solution proposal documents including high level design and presentations as required, working closely with the Bid Program Manager / Account Manager Support the contracting process as the lead for the solution within the negotiating team, assessing customer desired changes relative to the impact on the solution and financial, as well as associated consequence of these changes Last point of escalation for unresolved issues within the technical and operations arena Participate in customer meetings to present and defend the solution from a technical and operational standpoint Support the contracting process as the lead for the solution within the negotiating team, assessing customer desired changes relative to the impact on the solution and financial, as well as associated consequence of these changes! Ability to choose partners, interface with them for the appropriate solution blocks and evaluate their scope and deliverables and fit into the overall solution to the customer demonstrate knowledge of industry technical developments within the Infrastructure and Solutions sectors; provide regular assessment of competitor propositions contribute to Orange Business Services Knowledge Management Repository to bring industry-leading solutions Degree in engineering, computer science or equivalent Degree in Business, Finance or other relevant field (or equivalent) Internship in a sales or marketing organization, preferably technology or software Membership in related professional organizations 3 to 5 years of experience in sales support for services renewals and software subscriptions Knowledge of CCW and other OEM tools Experience in working with OEMs like Cisco (mandatory), HPE/ Aruba, PaloAlto, Dell, Fortinet, etc Experience supporting and selling communications solutions and value add services Experience selling to, and management of, customers with IS related products such as deployment and operational support services, including LAN and WAN infrastructure equipment resell, value added services such as maintenance, maintenance takeovers, and managed services in the areas of LAN, IP video and IP telephony Understanding of the industry sector and key customers in that sector inclusive of related strategies and business challenges Ability to: Engage and partner with customer and internal staff as required Work in a virtual team environment Maintain good time management and organizational skills Desire to learn and develop a career in a global sale organization Identify and qualify revenue generating opportunities Recognize and assess customer s key functional & technical needs Basic understanding of the different invoicing tax and incoterms requirements for IS solutions (deal shaping) Produce high quality written materials, consolidate all inputs to produce complete and consistent quotations Engage and partner with customer at a detailed technical level Good understanding and experience of the sales and sales administration process Good understanding of P&L, sales margins, and Vendor programs

About KOKO Networks KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role You will be expected to maintain our information technology systems, hardware and networks, and perform both technical and administrative tasks to ensure optimal functionality of ICT systems and efficiency of the ICT service desk. What You Will Do Coordinate ICT Operations across KOKO offices in Kenya. Provide technical support and assistance to internal users by responding promptly to IT support requests and resolving issues effectively Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary. Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs) Enter and maintain all ICT assets on the designated ICT asset management system. Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system. Ensure the security and integrity of IT systems by enforcing policies and procedures. Monitor and troubleshoot hardware and network issues and ensure prompt resolution. Collaborate with the Global IT team to standardize and improve infrastructure, Standards Operating processes and IT operations. Provide technical support or training for systems and networks First point of contact and support between end users and higher level support Install and configure compliant software and hardware (printers, scanners etc) Keep up to date with best practices for user support, assets management and operations efficiency What You Will Do Have a BSc in a relevant field e.g. information technology or computer science Experience with ITIL, Agile, or other IT best practices is an advantage Experience in business productivity tools or specific expertise with Google Workspace is an advantage. Certification (CompTIA Network+, CompTIA Security+ ) is an advantage Experience in network management and help desk support Solid knowledge of IT systems and applications Understanding of TCP/IP protocols and LAN/WAN configuration Strong communication and interpersonal skills Great attention to detail Excellent communication, organizational and coordination abilities Critical thinker and problem-solver

IT Head Manager (4 To 7 Years) (Vadodara) IT Head Manager (4 To 7 Years) (Vadodara) - IT Services and Software Development company IT Head Manager (4 To 7 Years) (Vadodara) IT Head Manager (4 To 7 Years) (Vadodara) Responsibilities: Monitor and work effectively on tickets and make sure tickets resolved to best of the satisfaction Troubleshoot Desktop/Laptop Hardware as well Network issues. Troubleshoot OS and Software Related issues. Configure and Maintain Windows Servers, Software and Oher utilities. Able to work in 24X5 Rotating shift. Configure and Maintain SAN, Firewall, Network Switches Configurations. Maintain and Troubleshoot VPNs, VLans and other network configurations. Manage Server Backups, Patches and other routine tasks and restoration of Data when required. Provide remote support and in office support incase of Emergency during out of office hours. Configure and Troubleshoot IP Phones and VOIP. Configurations and management of Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy and User rights assignments Configure and Migrate users and Mailboxes in Active Directory, Exchange and Office 365. Configure and Manage IIS and SQL Servers. Administer and Manage Virtual Machines through Hyper-V and Other virtualization platforms. Communicate effectively with Local as well Overseas users and provide remote support. Manage mail gateway configurations. Knowledge on ISO Policies and work practices and follow same in routine tasks. Administer Jira and Other Project management and Ticketing Software. Monitor Server Logs/Resources and act proactively to avoid outage. Configure and Maintain Firewall, Network Switches,cisco switches Configurations Skills: Requires a strong understanding of core networking including but not limited to: LAN/WAN, TCP/IP, VPN, Vlans, Wireless and Firewalls. Strong knowledge of Active Directory, DHCP, DNS, IIS and Group Policies. Knowledge of Office 365, Intune administration and Exchange Server. Must be Quick Learner, Self Motivated, having attitude of taking ownership and resolve issues and learn new technologies. Must be a team player with excellent customer service skills and communication skills (both oral and written), attention to detail, comprehensive problem solving and troubleshooting skills.

Job Role - Responsible for overseeing and managing IT Operations Management (End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management) Job Responsibilities- 1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management. 2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools. 3. Manage team of operations support specialists, coach them and provide trainings as necessary. 4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 6. Respond and resolve user issues in a timebound manner. 7. Perform regular audits and assessments of existing operations to identify opportunities for improvement 8. Ensure Compliance and adherence of MSILs IT Policies 9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares 10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area. Educational Qualifications- BE/ BTech Work Experience - 6 years (Min) to 10 years (Max) Competencies/ Skills - a) 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management b) Excellent Customer Centricity c) Good Aptitude and Assertiveness d) Good Presentation and Communication skils e) Good knowdledge of ITSM Tools f) Ability to work collaboratively across teams and manage multiple projects simultaneously.

Job Summary. We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and ensure the smooth functioning of desktop systems within the organization. The role involves installing, maintaining, and troubleshooting hardware, software, and network-related issues on end-user devices.. Key Responsibilities. Provide firstand second-level support for desktops, laptops, printers, and other end-user devices. Install, configure, and maintain operating systems (Windows/Mac/Linux) and standard software packages. Perform system upgrades, patches, and preventive maintenance. Troubleshoot hardware, software, and network issues (LAN/Wi-Fi) in a timely manner. Assist with user account creation, password resets, and access management in Active Directory or similar systems. Maintain asset inventory and track hardware/software licenses. Collaborate with the IT infrastructure team for escalations and backend support. Set up and support video conferencing tools and collaboration platforms (Zoom, Teams, etc.). Ensure adherence to IT policies, procedures, and security protocols. Document incidents, requests, and resolutions in the IT ticketing system (e.g., ServiceNow, JIRA, Freshservice). Qualifications. Diploma or Bachelor’s degree in Computer Science, IT, or a related field. 2–5 years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows OS, Microsoft Office 365, and endpoint management tools. Basic understanding of networking concepts (IP, DNS, DHCP, etc.). Hands-on experience with hardware troubleshooting (desktops, laptops, peripherals). Familiarity with ITSM tools and remote desktop support technologies. Good communication and problem-solving skills. Ability to work independently or as part of a team, sometimes under pressure. Show more Show less