This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling. You will bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. IP Security protocols- IPSEC, GRE, VPN, CGNat. CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good Communication & trouble-shooting skills. 2-6 years of relevant in IP Domain

To be Updated Qualification To be Updated

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Summary / Overview The Director for Data Network will ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring. He/she will ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology. This role is responsible to manage all the Network operations for one of region (EMEA or NA or APAC) and reports to the Vice President and Global head of Enterprise Networks Key Responsibilities and Accountabilities Develop and implement a strategic vision for the organization's network operations, aligning it with business goals and objectives. Design, implementation, and maintenance of the organization's network infrastructure, including Routing & Switching (LAN, WAN, data centers, wireless networks, etc.,) and network security. Establish and monitor key performance indicators (KPIs) to ensure network availability, reliability, and performance. Implement proactive measures to identify and resolve network issues. Provide leadership, guidance, and mentorship to the network operations team, fostering a collaborative and high-performance work environment. Set goals, conduct performance evaluations, and identify training needs. Develop and manage the network operations budget, ensuring efficient utilization of resources, and implementing cost-saving measures where possible. Manage relationships with network equipment vendors, service providers, and contractors. Negotiate contracts, monitor service level agreements (SLAs), and ensure vendor performance meets expectations. Establish and enforce incident and problem management processes to ensure timely resolution of network-related issues. Coordinate with other IT teams and stakeholders to minimize service disruptions. Collaborate with the information security team to develop and implement network security policies, protocols, and technologies. Stay updated on the latest security threats and industry best practices. : Ensure the organization's network operations comply with relevant regulatory requirements, industry standards, and data protection laws. Regularly communicate network performance, project updates, and operational issues to senior management, stakeholders, and other departments Support on going Network Infrastructure projects Participate in Transformation initiatives of Network Infrastructure Qualifications and Requirements Bachelor's degree in computer science, information technology, or a related field 15+ years of experience in managing enterprise-level network operations, including experience in network design, implementation, and troubleshooting. Prior experience in a leadership or managerial role is essential. In-depth knowledge of network infrastructure technologies, protocols, and standards, including LAN, WAN, routing, switching, firewalls, load balancing, VPN, network monitoring tools, SDWAN, Network as a Services, etc., Strong leadership and people management skills, with the ability to motivate and inspire a team. Proven experience in building and developing high-performing teams. Familiarity with regulatory requirements, industry standards, and data protection laws related to network operations. Understanding of business processes and how network operations contribute to organizational success. Ability to align network strategies with broader business objectives. Professional certifications such as CCIE (Cisco Certified Internetwork Expert), ITIL (Information Technology Infrastructure Library), or CISSP (Certified Information Systems Security Professional) are highly valued Experience in managing Enterprise customers, especially with ODC networks or customer networks Experience in Managing multiple technologies and OEMs in Network Soft Skills Reasoning Skills Excellent troubleshooting and analytical skills Strong interpersonal and communication skills Complex problem solving skills Vendor management skills