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10.0 - 15.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Network Architect role is expected to work on large scale Global Projects spanning across Network and Security domains. Close working with Business, Project management, Vendors to ensure all the main aspects of the project right from discovery all the way to final part of the project which is preparing/reviewing HLDsLLDs and implementation in the correct manner Advises the technical standpoint to the project managers or management. Top Accountabilities: Help Company to develop network requirements, planning, and analysis. Work alongside vendors, clients, carriers and technical staff on implementing, optimizing, and consistently managing of networks. Preliminary and detailed network designs. Analyze and understand existing networks. Incorporate usability testing into design work. Collaborate with others and work well with Product Owners and External developers and product management. Provide direction to determine the best solutions for our business needs, help identify gaps and shortcomings in current setups, and determine necessary path forward to create consistent and efficient systems. Stay relevant with latest techniques, tools and designs. Identifying service improvement actions, to remove single points of failure and to provide a more efficient, robust system and support process where applicable. Bridge gap between business needs and technological solutions; demonstrate an ability to draw on both business and technical expertise; establish a high-level trust among both business and technical professionals. Demonstrate competency in strategic thinking and leadership with extremely strong abilities. Qualifications and Desirable Experience Required: 10 to 15 years of experience in Network Design / Delivery. Must be effective in working both independently and in a team setting. Excellent communication skills, both written and oral are required. Strong experience with Cisco Wireless, LAN Technologies , Knowledge on Compute Servers and Understanding on Security Concepts and Firewalls. Domain knowledge in Wireless Design, Site Survey knowledge(Air magnet, Ekahau) , dot1x, EAP TLS, Flex connect. SDWAN experience is preferred. Hands on experience in routing and switching and Firewalls(preferably Palo Alto) is a must. OT/ Factory network experience is an added advantage. Ability to handle service restoration for complex faults (Technology Solution based) in a LAN,WLAN/WAN environment. Intermediate level of understanding on Cisco WLAN platforms associated troubleshooting. Excellent hands-on troubleshooting and Design of Enterprise Network architecture and able to support hierarchical network designs and deployments. Ability to simplify complex requirements or solutions. Right attitude and logical thinking into any requirements / issues. Good Understanding of LAN and LAN technologies. Understanding for Architectural Standards and Technologies associated. Good communication capabilities. Advise stakeholders on network solutions, translating business requirements into technical specifications. Person who is able to collaborate with different teams and Stich Solution based on the organization standards. Maintain comprehensive documentation of network designs, configurations, and procedures. Implementation of network solutions, ensuring proper configuration and integration with existing systems. Develop detailed network blueprints, including physical and logical network layouts, addressing requirements for connectivity, security, and performance. Domain Experience in OT. Education: Bachelor s degree in computer science, Electronics and Communications, Information Technology or similar. CCNP Certification . CCIE in RS is preferred.
Posted 3 weeks ago
10.0 - 14.0 years
0 Lacs
pune, maharashtra
On-site
As the Head of Networks India and Global Product Delivery Assurance at Deutsche Bank, your role will involve planning, directing, and leading a major function within the Global Network Services (GNS) department. Your responsibilities will include ensuring alignment of priorities for specific product domains with the overall GTI and GNS Strategy, overseeing the delivery functions in Network Engineering, Solution Deployment, and Network Automation. You will be tasked with managing services globally, supporting the definition of Product Strategy, developing Product Roadmaps, and ensuring successful product launch, rollout, and management throughout its lifecycle. Collaboration with various departments and organizations will be essential to drive the strategic development of products based on user requirements and plans. Your role will also involve coordinating with engineering, deployment, automation, risk, and operational functions to bring the product vision to life, ensuring compliance with architectural principles, control, and regulatory requirements. Automation will play a crucial role in future deployments, and you will be responsible for driving and supporting its introduction wherever possible. As the Head of Network Services in India, you will provide administrative management oversight for all India-based resources, reporting to the Head of Technology Infrastructure India (GTI). This will include local team leadership and management in a matrixed environment, performance evaluations, compensation discussions, and other human resources responsibilities. To excel in this role, you should possess a highly proactive self-starting ethos, strong customer focus, outstanding leadership, collaboration, and problem-solving skills. With at least 10 years of relevant experience in managing general networks including security practice, along with leadership experience in globally distributed Network Organization or Product Management, you should have expert knowledge of core networking and relevant certifications. A good understanding of IT infrastructure technologies, modern Cloud and Hybrid Cloud infrastructures, automation, orchestration methods, and systems/platforms is crucial. Excellent interpersonal and active listening skills, along with the ability to communicate effectively with stakeholders across different functions, are essential for success in this role. Deutsche Bank offers training and development opportunities, flexible working arrangements, coaching and support from experts, and a culture of continuous learning to aid in your career progression. If you have a passion for delivering top-notch service and possess the necessary skills and experience, we encourage you to apply for this challenging and rewarding position.,
Posted 3 weeks ago
3.0 - 6.0 years
17 - 20 Lacs
Bengaluru
Work from Office
Meet the Team Internet became a reality because of Cisco and its intelligent innovations in WAN engineering over multiple decades. We are reinventing WAN now and disrupting the market. If you love the challenge of building a highly scalable intelligent distributed system, then please join the party. We are abstracting WAN infrastructure and programmatically building a highly flexible controller-based software defined solution to provide intent based networking. Our solutions provide secure connectivity to user & device from anywhere in the world to their favorite application running in cloud, on premise or as SaaS. We give the opportunity to learn and innovate in a vast technology space of Routing, Security, Analytics, Telemetry, Distributed System, Machine learning and endless other areas. We strive to create an open and transparent culture where we embrace new ideas with open arms. Hardware Routing Platform Software under Catalyst Engineering Routing team builds industry leading Headend SDWAN and Edge routing platforms (Catalyst 8500, Catalyst 8000 and ASR1000) is part of a bigger team that is currently working on building next generation routing and services in controller-based network deployment at scale, enabling the customers to avail secure, reliable, and fast connectivity in a highly distributed SDWAN fabric spanning across the globe connecting thousands of devices and millions of users. Join us and be part of the high energy team, help transform and build intelligent internet. Your Impact You will have the opportunity to work with leading-edge networking technologies in the areas of SDWAN and edge routing platforms and be part of the team responsible for defining, developing, and innovating new and evolving features and architectures in SDWAN and routing. You will work in collaboration with team who will define the next generation ASIC for routing products which would require new architecture for packet forwarding. You will participate in many creative projects, with the authority and scope to apply your expertise in a dynamic engineering environment. Our team values collaboration, learning, paramount focus on quality and customer impact. You will get a chance to work with various teams across varied technologies and will learn and be part of an ever growing, evolving technology. You will be responsible for crafting, coding and testing forwarding components with focus on end-to-end visibility and knowledge. You will have the opportunity to influence the network behavior by collaborating with other Engineers, Technical Leaders and Distinguished engineers across multiple cross-functional teams in Cisco. This role is for you if you believe you are passionate about problem solving, can articulate problems in a way that people start seeing solutions in it as well. You are someone who challenges the status quo and a driver of change. Minimum Qualifications and Requirement: * 10-14 years of Industry experience. Hands on experience on End-to-End Software development in a networking company in areas of Platforms, Hardware, bring up, system software, drivers (kernel and user space), bootloaders, BIOS and performance engineering/tuning * Strong C programming in Linux and device drivers with skills and familiarity with large software development projects in an UNIX or IOS environment including experience with source code control systems, i.e. ability to search, navigate and handle extremely large code base. * Experience with LAN/WAN communication interfaces, Ethernet layer 2, layer 3 technologies. * Experience with hardware and software debuggers, GDB, Arium, BDI. * Experience with scripting and automation and to be able to design, create and run scripts for longevity tests for platform, e.g Shell, Python, Perl, TCL, Expect. The successful candidate will participate on project teams defining and developing innovative new products based on Cisco technology. Key functions are following: * Develop, enhance, verify and sustain embedded system software for complex internetworking products as a key member of a cross-functional team. * Perform design trade-off analysis, write software specifications, code, integrate and test new software and hardware, complete product release, and provide field support. * Interface with Business Development, External Partners, Hardware Engineering, QA Test and Release Operations throughout the development cycle. *Act as Key Decision maker on Technical and Engineering Design issues. Desirable skills: * Knowledge or demonstrated experience with high-speed interfaces, PHY, MAC, MACSEC experience will be a plus. * Some of the key areas of expertise in addition to Networking domain is platform/System Areas such as kernel bring up, kernel driver development, platform bring up/ management software and Cloud Networking Technologies. * Experience in debugging platform issue with i2c, i2c trace analyzers, PCIe. * Knowledge of X86, ARM assembly code. * Motivated self-starter with good communication and organizational skills, with demonstrated ability to develop and deliver superior products in a cross-functional team environment under aggressive schedules. * Knowledge and experience of micro code and forwarding, datapath plus. * Knowledge and experience of DPDK is plus.
Posted 3 weeks ago
6.0 - 9.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Your Role Design, deploy, and manage LAN, WAN, VPN, and wireless networks. Monitor network performance and troubleshoot issues to ensure optimal uptime. Manage network hardware including routers, switches, firewalls, and load balancers. Lead a team of network engineers. Collaborate with IT leadership to align network strategies with business goals. Your Profile Evaluate and recommend new technologies and tools to enhance network performance. Ensure compliance with industry standards and regulatory requirements. Maintain detailed documentation of network configurations, changes, and incidents. Generate regular reports on network health, security posture, and incident response. What will you love working at Capgemini Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System
Posted 3 weeks ago
3.0 - 6.0 years
1 - 5 Lacs
Hyderabad
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 3 weeks ago
4.0 - 6.0 years
8 - 18 Lacs
Bengaluru
Work from Office
Job Description: Responsibilities: Collaborate with project teams on specific areas related to solution designs and implementations Provide network engineering support to maintain and upgrade the enterprise network infrastructure (Cisco IOS, NXOS, etc.) Provide testing and ongoing sustainment of networking infrastructure environments Ensure strict adherence to network configuration and compliance standards Qualifications: Network Certifications such as Cisco Certified Internetworking Expert (CCIE) or Cisco Certified Network Professional (CCNP) (Preferred) Education - Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math or equivalent experience (Preferred) Demonstrated experience (2-3 years) in several key technology areas, and a strong foundation all network technology infrastructures and systems (switching, routing, protocols, WAN architectures, Load-balancing and DNS,management systems, etc.) Analytical and complex problem-solving skills; troubleshooting and root cause analysis for system-wide issues, including application issues, network issues. Proven ability to drive results in oneself and others; ability to manage time, resources and priorities; develop plans, work through adversity and consistently meet deadlines and produce effective results Effective verbal and written communication skills; the ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner Strong interpersonal skills and teamwork traits; adeptness in working in close cooperation with teammates; ability to build solid working relationships across functional boundaries; the capacity to work through difficult issues in an effective, pragmatic fashion and to negotiate with tact and persuasiveness; ability to foster strong vendor and partner relationships
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Kochi
Work from Office
Position: Telecommunication Engineer. Contract: 1 Year contract & Extendable. Technical compliance with customer specifications Ensure proper checking/approvals are always done Preparation of project specifications according to customer requirements Prepare preliminary drawings to customers Preparation of block diagrams and project-related calculations, etc. Review vendor bids technically and take part in vendor selection Review vendor document submission Effectively communicate to customers and vendor to ensure system proposed meets customers expectations Coordinate with other systems/packages to ensure system interfaces are Addressed We are recruiting a Telecommunication Engineer to join one of our leading multinational clients and their expanding team. This position is based in Kochi and offers an excellent opportunity for experienced proposal management professionals in the Conventional Energy sector. Education- Any Degree Total Years of Experience- 5-8 Skills /Area of Expertise-Design, CCTV, LAN & AutoCAD.
Posted 3 weeks ago
15.0 - 20.0 years
40 - 45 Lacs
Hyderabad
Work from Office
Experienced and visionary Network Lead to lead our enterprise network function across trading floors, data centers, global Campuses, Branches and ATMs. This role combines deep technical expertise with strategic leadership. The ideal candidate will be responsible for delivering robust, secure, and scalable network solutions while overseeing people, processes, projects, and performance. You will mentor a highly skilled team, manage senior stakeholders, resolve escalations, and drive innovation through automation and process improvement ensuring the network infrastructure supports the availability, latency, and compliance standards critical to bank. This person will be working of Global International Network, Engineering team to drive SDWAN transformation project for bank and would be leading discussion across Telecom and Cyber platform as required. Overall 15+ years of experience in Network, Routing and Switching along with leading global teams. Technical and Project Oversight, Lead the planning, design, implementation, and lifecycle management of enterprise networks including: o Routing and Switching (Cisco Catalyst, SDA) o Data Center Networking (Nexus, VXLAN, VPC, ACI awareness) o SD-WAN (Cisco Viptela) Technical & Process Enhancement, Champion network automation using tools like Ansible, Python, Cisco DNA Center, APIs, etc Identify opportunities for process optimization, documentation improvement, and standardization (eg, templates, runbooks, playbooks). Determine business requirement and influence solution towards Infrastructure future state model Ensure compliance with ITIL processes, regulatory standards, FIM and internal controls. People Management & Mentorship Lead and develop a team of senior network engineers and project leads across global regions. Conduct performance management, career development planning, and succession preparation. Encourage a growth mindset, ongoing training, and certification for team members. Stakeholder Engagement & Escalation Handling, Act as the key point of contact for business-critical escalations impacting financial systems and trading environments. Interface with application teams, security, compliance, and executive stakeholders to align technology goals with business outcomes. Manage relationships and contracts with external vendors and telecom providers. The responsibilities entail areas such as creating knowledge base and provide relevant reports on regular intervals with business insights. Ensure service resilience, service sustainability and recovery time objectives are met for all the solutions delivered Engage with OEM like Cisco and drive continuous improvement, enhancements, Strategy and Roadmap for the NEC. Requirements Bachelor s degree in computer science or related field 15+ years of hands-on enterprise networking experience, with 3 5 years in a senior leadership/people management role. Background in financial services or regulated industries with an emphasis on low-latency, high-availability, and compliance-aware environments. Demonstrated success in managing large-scale infrastructure projects, network transformations, and hybrid environments. Strong organizational, communication, and negotiation skills with executive presence. Network technologies including SDWAN, WAN/LAN, Wi-FI, Firewall, Load balancer, Cloud, Automation (CI/CD) experience with Infrastructure as Code tools such as Terraform and Ansible Good to have Network Security Firewall, IDS/IPS, DDoS, Proxy, etc Network Tools like Monitoring (Links & devices), Device & Performance management, etc Should be we'll versed with Agile and DevOps. Worked in an infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer Industry standard certifications in the technology area of work would be preferred (CCNP/CCIE)
Posted 3 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Position - C, Linux, Kernel Drivers and systems engineer with Networking | Platform Routing | 6+ years | Bangalore Your Impact You will have the opportunity to work with leading-edge networking technologies in the areas of SDWAN and edge routing platforms and be part of the team responsible for defining, developing, and innovating new and evolving features and architectures in SDWAN and routing. You will work in collaboration with team who will define the next generation ASIC for routing products which would require new architecture for packet forwarding. You will participate in many creative projects, with the authority and scope to apply your expertise in a dynamic engineering environment. Our team values collaboration, learning, paramount focus on quality and customer impact. You will get a chance to work with various teams across varied technologies and will learn and be part of an ever growing, evolving technology. You will be responsible for crafting, coding and testing forwarding components with focus on end-to-end visibility and knowledge. You will have the opportunity to influence the network behavior by collaborating with other Engineers, Technical Leaders and Distinguished engineers across multiple cross-functional teams in Cisco. This role is for you if you believe you are passionate about problem solving, can articulate problems in a way that people start seeing solutions in it as well. You are someone who challenges the status quo and a driver of change. Minimum Qualifications and Requirement: 5-8 years of Industry experience. Hands on experience on End-to-End Software development in a networking company in areas of Platforms, Hardware, bring up, system software, drivers (kernel and user space), bootloaders, BIOS and performance engineering/tuning Strong C programming in Linux and device drivers with skills and familiarity with large software development projects in an UNIX or IOS environment including experience with source code control systems, i.e. ability to search, navigate and handle extremely large code base. Experience with LAN/WAN communication interfaces, Ethernet layer 2, layer 3 technologies. Experience with hardware and software debuggers, GDB, Arium, BDI . Experience with scripting and automation and to be able to design, create and run scripts for longevity tests for platform, e.g Shell, Python, Perl, TCL , Expect. The successful candidate will participate on project teams defining and developing innovative new products based on Cisco technology. Key functions are following: Develop, enhance, verify and sustain embedded system software for complex internetworking products as a key member of a cross-functional team. Desirable skills: Knowledge or demonstrated experience with high-speed interfaces, PHY, MAC, MACSEC experience will be a plus. Some of the key areas of expertise in addition to Networking domain is platform/System Areas such as kernel bring up, kernel driver development, platform bring up/ management software and Cloud Networking Technologies. Experience in debugging platform issue with i2c, i2c trace analyzers, PCIe. Knowledge of X86, ARM assembly code. Motivated self-starter with good communication and organizational skills, with demonstrated ability to develop and deliver superior products in a cross-functional team environment under aggressive schedules. Knowledge and experience of micro code and forwarding, datapath plus. Knowledge and experience of DPDK is plus.
Posted 3 weeks ago
2.0 - 6.0 years
3 - 3 Lacs
Hisar
Work from Office
• Proficiency in Cisco, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with LAN and Wireless LAN troubleshooting and configuration. Rotational Shift incl. night shift.
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Meet the Team Internet became a reality because of Cisco and its intelligent innovations in WAN engineering over multiple decades. The Mobility software team is a group of dedicated individuals responsible for the architecture, design, implementation and support of Wireless WAN (Cellular 4G/5G) infrastructure on all Cisco next generation (Enterprise and IoT) Platforms. Innovation is in the team DNA who always do research in upcoming technologies and bring the ideas on to the table to productize Your Impact Work on latest cellular technologies in the areas of SDWAN and edge routing platforms, you will be part of a premier software engineering team that works on various ground-breaking technologies in Enterprise Routing Group. You will design and develop software for key mobility solutions that span across 4G, LTE, 5G NR and other wireless technologies. Serve as a critical issue point for features owned and dedicatedly participate in customer issues and calls. Innovate with the engineering team across products, on quality and process. Help to hire the best and improve team productivity. Participate in PRD reviews, write Functional Specifications, code reviews, unit tests, and automation. The Enterprise Networking Business (ENB) is responsible for Routing, Switching, Wireless, Security, and Core Software at Ciscowe are the largest revenue contributor for the company. You will assist with delivering market-leading LTE/4G/5G and IoT solutions. Minimum Qualifications and Requirement: 4 to 8 years proven experience in Cellular technologies, LTE, 4G and 5G. Hands on experience on End-to-End Software development in a networking company in areas of Platforms, Hardware, bring up, system software, drivers (kernel and user space), OS concepts, Inter process communication and performance engineering/tuning Strong C/C++/Python programming in Linux environment, familiarity with large software development projects, including experience with source code control systems, i.e. ability to search, navigate and handle very large code base. Strong Experience in Cellular (LTE, 4G/5G), Networking and IoT technologies Experience with LAN/WAN communication interfaces, Ethernet layer 2, layer 3 technologies. Experience with hardware and software debuggers, GDB. Experience with scripting and automation and to be able to design, create and run scripts for longevity tests for platform, e.g Shell, Python. Extremely strong system design and architecture of networking routing products Ability to ensure and commit to a higher standard of quality than usual in the face of time to market pressures. In-depth understanding of network management systems architecture The successful candidate will participate on project teams defining and developing innovative new products based on Cisco technology. Key functions are following: Develop, enhance, verify and sustain embedded system software for complex internetworking products as a key member of a multi-functional team. Perform design trade-off analysis, write software specifications, code, integrate and test new software and hardware, complete product release, and provide field support. Collaborate with Business Development, External Partners, Hardware Engineering, QA Test and Release Operations throughout the development cycle. Act as Key Decision maker on Technical and Engineering Design issues. Desirable skills: Motivated self-starter with good communication and organizational skills, with proven track record to develop and deliver superior products. Strong OS fundamentals, networking concepts and protocols is required. Strong passion and experience in troubleshooting, debugging complex systems and possess excellent problem-solving techniques Review PRD, Write SFS, Test plans, and other documentations Strong verbal and written communication skills, with the ability to work multi-functionally
Posted 3 weeks ago
5.0 - 15.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
4.0 - 10.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
1.0 - 4.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 6 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.
Posted 3 weeks ago
5.0 - 8.0 years
9 - 14 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Packet Optical NE Layer 1 SW. Experience:5-8 Years.
Posted 3 weeks ago
7.0 - 15.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
0.0 - 3.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
2.0 - 7.0 years
6 - 7 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Support Specialist (Network Support Engineer) Location: Remote (India) Employment Type: Full-time, Permanent Company: New Era Technology About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 team members across 90+ locations. We deliver customized solutions to support our customers in digital transformation, network infrastructure, collaboration, cloud, and managed services. Join a collaborative and innovative environment where your contributions make a direct impact. Role Summary We are seeking a Support Specialist (Network Support Engineer) to join our global Network Operations team. In this role, you will be responsible for providing high-quality support for our worldwide production network. You ll troubleshoot issues, coordinate with field engineers, and ensure operational continuity within a 24x7 network environment. Key Responsibilities Deliver expert-level technical support for LAN/WAN networks in a global environment. Perform configuration and troubleshooting of wired/wireless devices, routers, and switches. Monitor network components and conduct performance analysis. Troubleshoot protocols such as OSPF, BGP, and SD-WAN (Viptela). Coordinate with service providers for circuit-related issues, including raising and following up on tickets. Collaborate with clients and field engineers to ensure swift issue resolution. Apply change management procedures for network updates and changes. Maintain accurate documentation of client interactions and network events. Participate in shift-based operations and support 24x7x365 coverage including weekends and holidays. Escalate critical incidents and communicate proactively with stakeholders. Demonstrate initiative in improving processes and team collaboration. Adhere to internal communication protocols, customer service standards, and security guidelines. Key Requirements Bachelor s degree in Computer Science, Electronics, or related field (BSc/BE). CCNA certification is mandatory. 2+ years of experience in a NOC or enterprise-level network support environment. Strong foundation in networking principles (TCP/IP, Ethernet, routing protocols). Experience working with tools and hardware related to network infrastructure. Familiarity with Cisco Meraki devices is a plus. Proficiency in Microsoft Office and remote support tools. Strong communication (verbal & written) and interpersonal skills. Ability to remain calm and effective under pressure. Willingness to work in rotational shifts and in a 24x7 support model. What We Offer A permanent position with a leading global technology company Remote work flexibility Exposure to a global network support environment Opportunities for learning, growth, and career advancement Inclusive and collaborative work culture Ready to Join Us? If youre passionate about network support and eager to be part of a growing global team, we want to hear from you. Apply today and take the next step in your career with New Era Technology . View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /
Posted 3 weeks ago
4.0 - 7.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Location - Hyderabad Shift - CST timezone Experience - 4 - 7 Years Network Engineer - L1/L2 Support Key Responsibilities : Design, configure, and maintain LAN, WAN, and video conferencing infrastructure. Provide Tier 2/3 support for video conferencing systems (Zoom, WebEx, Microsoft Teams, Cisco Webex, Polycom, etc.). Troubleshoot and resolve issues related to network performance and video call quality (latency, jitter, packet loss). Monitor and analyze network and conferencing tools to ensure availability, reliability, and performance. Collaborate with IT teams to integrate conferencing systems with network architecture. Configure and manage switches, routers, firewalls, and wireless access points (Cisco, Aruba, Fortinet, etc.). Perform regular network maintenance, firmware updates, and patching. Document network configurations, procedures, and troubleshooting guidelines. ",
Posted 3 weeks ago
14.0 - 17.0 years
25 - 30 Lacs
Bengaluru
Work from Office
Software Engineering Technical Leader - Routing/SDWAN platform and Security, high speed interfaces and Macsec for / 14+ exp /Bangalore Meet the Team Cat Eng Routing India has the charter for all Platform Independent and Platform Dependent software development Enterprise routing. This includes all the Systems Software and network services for IOS/XE routing platforms in Enterprise. The Team Cisco's Enterprise Routing is multi-billion dollar business that generates its revenue primarily in the Mid-Range routing market space ( Edge and Access Routing). The Portfolio of this team includes the Cisco's Routing Standard Platforms ISR800 series, ISR2400/2600/4400/Catalyst 8K series, ASR1000/Catalyst 8500 series of platforms and Cisco Cloud Services Routers ( CSR series). The Ciscos Enterprise Routing India seeks Software Engineer to build, lead and motivate a high-performance engineering development team responsible for designing and bringing new software to market. The ideal candidate brings a track record of success in a similar role, strong interpersonal skills, and a can-do attitude. Your impact The successful candidate will participate on project teams defining and developing innovative new products based on Cisco technology. Key functions are to: Knowledge of or demonstrated experience with MKA, MACSEC, PHY, MA, High Speed interfaces experience is a must. Develop, enhance, verify and sustain embedded system software for complex internetworking products as a key member of a cross-functional team. Perform design trade-off analysis, write software specifications, code, integrate and test new software and hardware, complete product release, and provide field support. Interface with Business Development, External Partners, Hardware Engineering, QA Test and Release Operations throughout the development cycle. Act as Key Decision maker on Technical and Engineering Design issues. Minimum Qualification 10-20 years of Industry experience. Hands on experience on End-to-End Software project development in a network company environment will be added plus. Experienced in leading a team technically, successful candidate can also be an Engineer (IC) who is aspiring to become a manager over medium term. Experienced in Linux kernel and hardware device drivers and modules. Solid experience with hardware and software debuggers, GDB and tools Knowledge of scripting to be able to design, create and run scripts for longevity tests for platform. Knowledge of or demonstrated experience with LAN/WAN communication interfaces, Ethernet layer 2, layer 3 technologies. Strong C programming skills and familiarity with large software development projects in an UNIX or IOS environment including experience with source code control systems, i.e. ability to search, navigate and handle extremely large code base. Motivated self-starter with good communication and organizational skills, with demonstrated ability to develop and deliver superior products in a cross-functional team environment under aggressive schedules.
Posted 3 weeks ago
2.0 - 5.0 years
20 - 25 Lacs
Gurugram
Work from Office
Maintain and update the IT asset inventory (laptops, desktops, printers, etc.) and ensure proper tagging and documentation. Perform installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals. Monitor and manage CCTV systems, including installation support, recording backup, and fault resolution. Support daily network infrastructure tasks, including LAN, Wi-Fi, routers, switches, and firewall maintenance. Handle user account management (email, End Point Security , etc.) and support onboarding/offboarding processes. Coordinate with vendors for hardware repairs, replacements, and warranty claims. Maintain documentation of incidents, resolutions, hardware movements, and network diagrams. Performs backup and recovery on Database Management Systems. Experience : 23 years of relevant experience in IT support, asset management, or infrastructure roles. Hands-on experience with hardware troubleshooting (desktops, laptops, printers, etc.). Understanding of Windows OS, MS Office, antivirus, and remote support tools. Qualification : Diploma / bachelors degree in information technology, Computer Science, or a related field.
Posted 3 weeks ago
3.0 - 7.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
3.0 - 7.0 years
6 - 10 Lacs
Chennai
Work from Office
Job Description Who You ll Work With: The candidate will be working with the WiFi team at Arista, developing cutting edge and next generation WiFi solutions in a fast-paced environment. The WiFi team is responsible for the end to end development of the Cloud managed WiFi product portfolio of Arista. This specific position is for the WiFi AccessPoint team. What You ll Do As a core member of the AccessPoint team, the candidate is expected to work closely with relevant teams to understand product requirements, design the solution, build the software and deliver it for final validation and customer deployment. The successful candidate will also keep track of new and emerging technologies and their impact on Arista products, come up with new and innovative ideas to improve and differentiate the product and help Arista become a leading player in the Campus space. The candidate will also work closely with sales and support teams to push new solutions, understand customer needs and pain points and help resolve escalations. The candidate is expected to have a strong background in software development and good understanding of systems and networking areas with the knowledge of the WiFi area as an added bonus. The candidates role will not be limited to a single aspect of the product, it will be broad encompassing many different aspects including but not limited to developing new Access Points, designing and implementing new features, tracking new technologies and working closely with the sales and customer teams. Requirements: Strong engineering and Computer Science fundamentals Minimum 3-15 years of relevant experience Well versed with programming in one of C/C++ languages Experience working in a Linux environment, dev
Posted 3 weeks ago
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