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4.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Job Title: Network Engineer Location: Hyderabad, Bangalore, Pune, Mumbai Experience: 4 to 8 years Employment Type: Full-time Job Summary: We are looking for a skilled Network Engineer with deep expertise in MPLS , routing , switching , and BGP protocols to join our infrastructure team. The ideal candidate will have strong hands-on experience in enterprise networking, troubleshooting, and configuring complex network environments. Key Responsibilities: Configure and maintain enterprise LAN/WAN infrastructure. Manage and troubleshoot routing protocols such as BGP , OSPF , and EIGRP . Design and implement MPLS networks ensuring high availability and performance. Install, configure, and troubleshoot L2/L3 switches and routers (Cisco, Juniper, etc.). Monitor network performance and troubleshoot issues across the network layers. Implement and manage VLANs , QoS , STP , EtherChannel , etc. Perform regular network maintenance, firmware upgrades, and patching. Collaborate with cross-functional teams to support business-critical applications. Ensure network security by enforcing firewall policies, ACLs, and VPN setups. Technical Skills Required: Strong expertise in Routing protocols : BGP, OSPF, EIGRP Experience with Switching protocols : STP, VTP, VLANs, HSRP/VRRP In-depth knowledge of MPLS , VPN technologies, and WAN optimization Experience with Cisco , Juniper , or similar enterprise-grade devices Familiarity with network monitoring tools like SolarWinds, Wireshark, PRTG, etc. Understanding of network security concepts and firewalls (Cisco ASA, FortiGate) Preferred Qualifications: Cisco Certifications: CCNA / CCNP (Routing & Switching / Service Provider) Hands-on experience with SD-WAN technologies is a plus. ITIL Foundation certification is desirable. Soft Skills: Excellent analytical and troubleshooting skills Strong communication and documentation capabilities Ability to work in a team and under minimal supervision
Posted 2 weeks ago
6.0 - 8.0 years
8 - 10 Lacs
Bengaluru
Work from Office
Key Responsibilities: Lead deployment, configuration, and ongoing management of LAN/WAN , WLAN , and security infrastructure across locations Manage and fine-tune Sophos Firewall configurations (IPSec VPNs, policies, SD-WAN, threat protection) Oversee and maintain Cisco Meraki access points and switches , ensuring high-performance, secure connectivity Troubleshoot complex network and voice-related issues, including SIP , MPLS , and P2P links Manage network firmware upgrades, patching, and performance tuning Collaborate with ISPs and OEM vendors for escalations and resolutions Maintain detailed network documentation (diagrams, configs, SOPs, change logs) Use tools like PRTG , SolarWinds , or open-source alternatives for proactive monitoring Implement and align with ITIL-based processes (Change, Incident, and Problem Management) Provide L2/L3 escalation support and mentor junior network engineers Support capacity planning , security audits, and network architecture reviews Ensure compliance with internal information security and data protection policies Required Skills & Qualifications: Bachelors degree in Computer Science , Information Technology , or a related field 6 8 years of hands-on experience in enterprise networking Strong knowledge of network security , including firewalls , VPNs , IDS/IPS , and NAC Expertise with Sophos and Cisco WLAN Suite Experience with multicast traffic management and SDN (Software-Defined Networking) Proficiency in managing IT operations and support infrastructure Familiarity with Windows and Mac OS environments in a networked setup Experience using ManageEngine or similar ITSM tools
Posted 2 weeks ago
3.0 - 6.0 years
2 - 4 Lacs
Raigarh
Work from Office
LANs, WANs, and wireless networks, including servers, routers, switches, Optical Fiber, UTP Cable, remote access, DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, Frame Relay, and Metro Ethernet, hardware / IOS troubleshooting experience
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
indore, madhya pradesh
On-site
Job Description: As a Network Administrator at our hotel, you will be responsible for configuring, maintaining, and securing the network infrastructure to ensure seamless connectivity and optimal performance. Your role will involve installing, configuring, and managing switches, routers, firewalls, and access points. You will monitor network traffic, troubleshoot connectivity issues, and ensure reliable internet and Wi-Fi services for both guests and staff. Additionally, you will be required to maintain network documentation and diagrams, implement network security protocols, and manage user access controls. Collaborating with service providers for internet and leased line services, and regularly testing and securing network backups will also be part of your responsibilities. To excel in this role, you should possess a Bachelor's degree in IT/Networking or a related field, with certifications such as CCNA and CompTIA Network+ being preferred. A minimum of 2-4 years of experience in network administration is required, along with a strong understanding of LAN/WAN, VPNs, firewalls, and network security protocols. This is a full-time position with benefits that include provided food. The work schedule is during day shifts from Monday to Friday, and fluency in English is preferred. The work location will be in person. Join our team as a Network Administrator and play a vital role in maintaining the connectivity and security of our hotel's network infrastructure.,
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
As a Technical Support Specialist - Firewall at Nokia within CDO Infra Networks, you will play a crucial role in managing the IT service management for various network technologies. Your responsibilities include analyzing and resolving production network issues, providing operational shift support in the US time zone, owning incident ticket resolution, engaging with OEMs and service providers for issue resolution, performing advanced troubleshooting for complex network security issues, conducting security assessments and audits, and developing comprehensive documentation for firewall and proxy configurations. You will need to have a Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science, along with 10+ years of experience in network services and management in complex environments. Your deep understanding of network technologies such as TCP/IP, VRRP, DNS, ARP, STP, and proficiency in routing protocols like OSPF, ISIS, BGP, and hands-on experience with FortiGate Firewall will be essential for this role. Additionally, knowledge of IPv6 WAN routing architecture, scripting and automation tools, Nokia Router product knowledge, CLI deployment skills, and expertise in handling complex routing design in a multi-vendor environment will be beneficial. Join Nokia to be part of a team that is committed to innovation and technology leadership across mobile, fixed, and cloud networks. You will have continuous learning opportunities, well-being programs, mentoring programs, and the chance to work in highly diverse teams with an inclusive culture. Embrace the challenge of creating an inclusive way of working, open to new ideas, and empowered to take risks. Your contributions will help in supporting the digital transformation and the use of cloud services, enabling reliable service operation for IT network services.,
Posted 2 weeks ago
10.0 - 14.0 years
15 - 20 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Network Data Admin.: Experience: 10 YEARS.
Posted 2 weeks ago
5.0 - 10.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin.
Posted 2 weeks ago
10.0 - 16.0 years
17 - 20 Lacs
Mumbai
Work from Office
Role Purpose Understanding of Customer strategies and business requirement Create Architectural technologies and business roadmap that result in strong business / IT alignment and drive adoption, usages of technology across the enterprise Collaborate with key other infra domain, presales and customer architect Have strong delivery & solution architecture view, assess business needs capacity management, and establish the technical framework Deep understanding on any one of the tower DC technologies a) Virtualization VCF b) Unix c) AD & Exchange d) Storage & backup e) Network (LAN & WAN) and Security f) Service Integration & management tools Excellent ability to handle Customer & IT Vendors Excellent verbal & written communication skills to effectively present findings and reports at local and senior business management level .
Posted 2 weeks ago
7.0 - 12.0 years
6 - 11 Lacs
Chennai
Work from Office
Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Our Mission is to enable our clients to maximize business impact from technology by Harnessing the transformational impact of emerging technologies Bridging the gap between business and technology Role Description About the Role We are seeking a skilled and motivated Senior System Administrator to join our IT team. This role is responsible for handling advanced technical support tasks, troubleshooting escalated issues, and ensuring timely resolution of user problems related to IT infrastructure, network connectivity, and system access. You will work closely with L1 support teams, end-users, and infrastructure teams to maintain smooth IT operations and enhance user satisfaction. Key Responsibilities Efficiently handling and resolving of technical issues Provide advanced troubleshooting for hardware, software, OS, and application issues Support users in day-to-day IT problems across desktops, laptops, mobile devices, and printers Manage user account administration Diagnose and resolve basic networking issues (IP conflicts, DNS/DHCP issues, LAN/Wi-Fi problems) Coordinate with third-party vendors and internal teams for issue resolution Document solutions and maintain knowledge base articles Participate in system upgrades, migrations, and routine maintenance tasks Provide remote support using tools like RDP, TeamViewer, or equivalent Technical Skills Required Skills & Qualifications 57 years of experience in IT support, desktop support, or helpdesk roles Strong knowledge of Windows 10/11 and Microsoft Office Suite Basic understanding of networking (TCP/IP, DNS, DHCP, VPN) Experience with Active Directory, user provisioning, and permissions Familiarity with ticketing systems (e.g., Service Desk Plus, Jira) Excellent troubleshooting and problem-solving skills Strong interpersonal and communication skills Ability to prioritize tasks and work under minimal supervision Nice-to-have skills Qualifications Preferred Qualifications ITIL Foundation certification (optional but preferred) Preferred graduation in computers Exposure to remote support tools and asset management platforms Experience supporting Microsoft 365
Posted 2 weeks ago
5.0 - 10.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Administration and Management of Wipro LAN & WAN (Security Domain) across globe as a part of Global Security Project Implementation Team based on the Project assigned. Implementation and configuration of Security devices which consists of Firewalls from different manufacturers (Eg. Palo Alto, Check Point) along with available features. Configure / Implement Firewalls as per the Security / hardening Guidelines/as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Security Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Security Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Firewall based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Security infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the design plans for customer/Enterprise Infra submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on ZScalar, NMS Tools, IDS & IPS (Intrusion protection system). Execute the implementation per the standard ISO (20000 & 27001) and BiSM guidelines following incident, change and capacity management procedures followed in Wipro. Security domain certifications with around 5+ years of hands on experience. Should be able to Multitask & involve in multiple projects at a time Take lead and participate in S0 calls and Outages till resolution
Posted 2 weeks ago
1.0 - 2.0 years
6 - 10 Lacs
Bengaluru
Work from Office
YOUR IMPACT: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation WHAT THE ROLE OFFERS: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. WHAT YOU NEED TO SUCCEED: Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.
Posted 2 weeks ago
1.0 - 8.0 years
17 - 19 Lacs
Pune
Work from Office
Join us as a Software Engineer, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Software Engineer you should have experience with: Demonstrable expertise with front-end and back-end skillsets. Java Proficiency (Java 17+) and Spring Ecosystem (Spring MVC, Data JPA, Security etc) with strong SQL and NoSQL integration expertise. React. js and javascript expertise : material UI, Ant design and state management expertise (Redus, Zustand or Context API). Strong knowledge of runtime (virtualisation, containers and Kubernetes) and expertise with test driven development using frameworks like cypress, playwright, selenium etc. Strong knowledge of CI/CD pipelines and tooling : Github Actions, Jenkins, Gitlab CI or similar. Monitoring and Observability - logging/tracing and alerting with knowledge of SRE integrations into opensource tooling like grafana/ELK etc. Some other highly valued skills may include: Expertise building ELT pipelines and cloud/storage integrations - data lake/warehouse integrations (redshift, BigQuery, snowflake etc). Expertise with security (OAuth2, CSRF/XSS protection), secure coding practice and Performance Optimization - JVM tuning, performance profiling, caching, lazy loading, rate limiting and high availability in large datasets. Expertise in Public, Private and Hybrid Cloud technologies (DC, AWS, Azure, GCP etc) and across broad Network domains (physical and wireless) VXLAN/EVPN/WAN/SD-WAN/LAN/WLAN etc. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
Posted 2 weeks ago
2.0 - 5.0 years
4 - 8 Lacs
Noida
Work from Office
Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Join to the Rockwell Automation and work in inernational environment. You will report to Supervisor, Managed Services. Your Responsibilities: Monitor IT infrastructure at the customer. Talk to customers. You are the face of our company to our customers. How you communicate and work with them creates a positive experience. Support our clients using phone and emails youll help resolve technical issues regarding configuration and solving problems in virtual area VMware, Windows Server 2008/2012/2016/2019 and backup systems. Document technical solutions and best practices. Expand knowledge and improve specialist skills. The Essentials - You Will Have: good command of English university degree preferable IT/Automatics or similar or 5 years of professional experience 1 year of experience in administration of systems Windows Server 2008/2012/2016/2019 1 year of experience in administration of systems VMware, Nutanix, or similar experience in configuration, administration, and service management - DNS, DHCP, RDP, and RDWeb experience in administering NetBackup, Veeam, Backup Exec, and VDP backup systems The Preferred - You Might Also Have: Experience managing environments connected with VMware VSAN Certification Microsoft MCSA Certification VMware VCA/VCP Experience administering Lan / Wan networks based on Cisco technologies will be an advantage Power Shell programming skills, Perl Knowledge of an additional European language will be an advantage What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development . . . and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-IK1
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience: 3-5 Years.
Posted 2 weeks ago
10.0 - 15.0 years
13 - 17 Lacs
Pune, Chennai, Bengaluru
Work from Office
Experience: 10+ Years of experience in Network Admin Expert on design, configuration and implementation of Data Center, Branch with Nexus, L3 switch Configuration. SD-WAN Network Configuration and management. Wireless WLC/AP infrastructure management, & configuration. Provides 3rd level technical support on data network related issues. Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP etc.) are required. Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP). Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in data center network as well as WAL technologies. Niche Technology experience like Cisco ACI, NSX, SDN, SDA and DNAC Good knowledge in Wireless technology, DNS/DHCP/NTP and experience in operational support for wireless controllers and APs on escalated calls. Cisco / Aruba Experience in system platforms like Cisco Nexus, Infoblox, Riverbed, Cisco WLS Configure and Troubleshoot Network optimization solutions like Riverbed, Cisco WAAS etc. Location: Hyderabad, Bangalore, Chennai, Pune, Mumbai, Coimbatore
Posted 2 weeks ago
3.0 - 8.0 years
6 - 9 Lacs
Pune
Work from Office
Diverse Lynx is looking for Oracle BRM to join our dynamic team and embark on a rewarding career journeySystem Configuration: Oracle BRM Developers configure and customize the Oracle BRM system to meet the specific requirements of the organization. This involves defining product offerings, pricing models, billing cycles, and business rules.Customization: They may develop custom components and extensions to the Oracle BRM system to add functionality or integrate it with other systems, such as CRM (Customer Relationship Management) software or payment gateways.Data Modeling: Oracle BRM Developers design data models and schemas to represent customer subscription information, products, usage, and billing data within the Oracle BRM system.Pricing and Rating: They configure pricing models and rating engines in Oracle BRM to accurately calculate charges for products and services based on customer usage and business rules.Pipeline Configuration: Oracle BRM includes a real-time processing pipeline for rating and charging. Developers configure and fine-tune the pipeline to ensure that usage data is processed accurately and in a timely manner.Integration: They integrate Oracle BRM with other systems and applications, such as CRM, ERP (Enterprise Resource Planning), and payment gateways, to ensure seamless data exchange and process flows.Custom Business Logic: Oracle BRM Developers write custom business logic using languages like C/C++, Java, or the built-in BRM scripting language to implement unique billing and revenue management rules.Billing and Invoicing: They set up billing cycles, generate invoices, and configure invoice formatting based on organizational needs.
Posted 2 weeks ago
3.0 - 10.0 years
5 - 12 Lacs
Pune
Work from Office
Diverse Lynx is looking for Network Engineer to join our dynamic team and embark on a rewarding career journey Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software.
Posted 2 weeks ago
4.0 - 6.0 years
6 - 7 Lacs
Pune
Work from Office
JD for Network Admin. Key Responsibilities: Network Configuration Maintenance: Design, implement, and manage local area networks (LAN), wide area networks (WAN), and wireless networks (Wi-Fi). Install, configure, and maintain routers, switches, firewalls, and other network devices. Perform network upgrades and expansions as needed. Troubleshooting Support: Diagnose and resolve network-related issues, both remote and onsite, ensuring minimal downtime. Provide support for network-related incidents and service requests, working closely with end-users and internal teams. Network Security: Implement network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems. Monitor network traffic for any security threats or breaches and take corrective actions. Maintain proper backup systems and disaster recovery plans for network resources. Performance Monitoring Optimization: Monitor network performance, availability, and utilization through monitoring tools. Proactively identify and resolve potential bottlenecks or issues that could impact network performance. Optimize network systems to ensure efficient data flow and high availability. Documentation Reporting: Maintain detailed network diagrams, configurations, and other technical documentation. Regularly report on network performance, security audits, and system status to senior IT management.
Posted 2 weeks ago
3.0 - 10.0 years
5 - 12 Lacs
Mumbai
Work from Office
JD for Network Engineer. Key Responsibilities: Network Design Implementation: Assist in the design, installation, and configuration of network systems (LAN/WAN) including routers, switches, firewalls, and wireless networks. Ensure proper network integration, configuration, and connectivity across multiple locations, including VPN and remote access. Help in the deployment of network infrastructure for new office setups, including wiring, hardware installation, and testing. Network Monitoring Troubleshooting: Monitor the health and performance of the network using network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Proactively troubleshoot and resolve network-related issues to minimize downtime and maintain high performance. Respond to network incidents and requests, troubleshooting both hardware and software-related issues affecting network performance. Network Security: Implement and manage security protocols such as firewalls, VPNs, IDS/IPS, and access controls. Collaborate with the security team to ensure the network infrastructure is protected against internal and external threats. Perform regular network security assessments, vulnerability scans, and ensure compliance with organizational security policies. Configuration Optimization: Configure, optimize, and maintain network devices such as routers, switches, and load balancers. Optimize network performance by adjusting routing protocols, monitoring bandwidth usage, and ensuring low latency. Assist in the configuration and tuning of Quality of Service (QoS) settings to ensure critical applications receive adequate bandwidth.
Posted 2 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Noida
Work from Office
Join to the Rockwell Automation and work in inernational environment. You will report to Supervisor, Managed Services. Your Responsibilities: Monitor IT infrastructure at the customer. Talk to customers. You are the face of our company to our customers. How you communicate and work with them creates a positive experience. Support our clients using phone and emails youll help resolve technical issues regarding configuration and solving problems in virtual area VMware, Windows Server 2008/2012/2016/2019 and backup systems. Document technical solutions and best practices. Expand knowledge and improve specialist skills. The Essentials - You Will Have: good command of English university degree preferable IT/Automatics or similar or 5 years of professional experience 1 year of experience in administration of systems Windows Server 2008/2012/2016/2019 1 year of experience in administration of systems VMware, Nutanix, or similar experience in configuration, administration, and service management - DNS, DHCP, RDP, and RDWeb experience in administering NetBackup, Veeam, Backup Exec, and VDP backup systems The Preferred - You Might Also Have: Experience managing environments connected with VMware VSAN Certification Microsoft MCSA Certification VMware VCA/VCP Experience administering Lan / Wan networks based on Cisco technologies will be an advantage Power Shell programming skills, Perl Knowledge of an additional European language will be an advantage What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-IK1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Posted 2 weeks ago
3.0 - 8.0 years
30 - 35 Lacs
Bengaluru
Work from Office
Amazon s OpstechIT Tier-3 support team proactively drives the stability and sustainability of one of the largest Amazon s Fulfilment Center(FC) network and leads innovative ways to optimize, automate and scale the Amazon network through this exciting time of accelerated growth for the organization and the network. The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and automation. They will have experience participating in proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. The successful candidate will be expected to provide high quality top-tier network escalation support for complex issues and drive the innovation for simplicity and sustainability of the Amazon s Fulfilment Center Network worldwide. As a technical leader he/she will manage complex stakeholder relationships with both technical team and management. A passion for working with new technologies and pushing the envelope on existing technology is required. High level of ownership and bias-for-action is required to be successful in this role. This is an excellent opportunity to join Amazon s world class technical team, working with some of the best and brightest engineers in the industry while also developing your skills and furthering your career within one of the fastest growing most innovative and progressive technology companies in the world. The ideal candidate is highly autonomous; detail oriented and possesses strong written and verbal communication skills. The candidate will have significant experience of supporting large scale, service provider or enterprise class networks. Responsibilities Provide on-shift network escalation support for critical and complex network issues Dive Deep on the high severity incidents and participate in root cause analysis Automate select network administration tasks through creation and maintenance of scripts and tools Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products Partner with our broader Technical operations organization to reduce operational burden Support in organizational transformation from reactive to proactive with focus on predictiveness Deliver simple, sustainable and repeatable solutions and processes Drive and support innovation for operational excellence. Identify and implement operational efficiency through tools and process optimization Drive standards across the network and ensure that we are fully compliant to those standards and policies Monitor and manage technical communications during large-scale events Identify and dive deep on recurring issues and recommend preventative solutions Create and review documentation and process regarding issues, new standard operating procedures, knowledge transfer material, etc. Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction Complete customer requests via trouble ticketing system Participate in hiring and developing the best Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates Be a part of Global support organization that provides 7X24 escalation support on shift rotation basis. Some night and week end support may be required Bachelor s Degree in a technology related field or equivalent experience to a Bachelors degree based on 3 years professional experience for every 1 year of education 5+ years professional experience working in large scale networking environments Knowledge and experience with LAN/WAN infrastructure Knowledge and experience with internet routing protocols and concepts: TCP/IP, BGP, OSPF, MPLS Knowledge and experience with network security and various secured VPN technologies Knowledge and experience with network operating systems such as Cisco IOS and Junos Exposure in a Linux/Unix environment, DNS and DHCP Exposure in automation via Bash/shell scripting and Perl/Python programming Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc. Knowledge of network analysis fundamentals and robust troubleshooting skills; specifically, network performance analysis,network hardware and packet forwarding architectures. Experience working with customers to diagnose a problem, and work towards resolution Excellent verbal and written communication skills CCIE (lab) or equivalent certifications Software development/programming experience.
Posted 2 weeks ago
3.0 - 5.0 years
2 - 6 Lacs
Chennai
Work from Office
Network Engineer We are looking for a skilled and experienced candidate for the position of Network Engineer to join our development team. As a Network Engineer, you will be responsible for setting up and maintaining our internal infrastructure and communicating with stockholders of Aetram on various aspects. Need to have exposure to network and cyber security aspects. Key Responsibilities: System and Network Administration Manage and maintain network infrastructure across Windows and Linux environments. Troubleshoot network and system issues to ensure high availability and minimize downtime. Administer and monitor firewalls, VPNs, routers, and switches to ensure proper network functionality. Configure and manage DNS/DHCP , Active Directory , and Group Policy for user authentication, network security, and access control. Implement and maintain cloud-based solutions (AWS, Azure) where necessary. Security Operations and Threat Management Work in a Security Operations Center (SOC) to monitor network security, analyze incidents, and provide real-time threat detection. Implement network security measures including firewalls, IDS/IPS , and VPN security . Perform vulnerability assessments, security audits, and address security gaps by applying patches and updates. Collaborate with internal teams to implement and enforce security best practices and policies. Respond to security incidents, performing root cause analysis and resolving security breaches. Website and Domain Security Ensure the security and integrity of web applications and web servers, including Apache and Nginx. Implement SSL/TLS encryption, configure WAFs, and protect websites from DDoS and other cyber-attacks. Regularly perform security assessments to identify vulnerabilities in websites and web servers. Manage domain services and ensure Active Directory functionality, including handling user access, security groups, and group policies . Monitoring and Reporting Use monitoring tools to proactively monitor system performance, security, and network traffic. Generate and maintain security and performance reports, providing insights for continuous improvement. Work with the team to identify network bottlenecks and propose optimization solutions. Collaboration Documentation: Collaborate with trading systems engineers and IT staff to ensure seamless network operations and integration. Document network configurations, changes, security measures, and log monitoring procedures. Compliance Best Practices: Ensure network designs and operations comply with industry standards and regulatory requirements. Stay updated with the latest network and security trends, technologies, and best practices. Technical Support and Troubleshooting Provide timely support for network, server, and security-related issues. Work closely with both technical and non-technical teams to resolve issues quickly and efficiently. Document troubleshooting procedures and solutions for future reference and to ensure smooth handovers. Backup and Disaster Recovery Oversee backup and disaster recovery solutions, ensuring regular backups of critical systems and data. Test recovery procedures regularly and ensure business continuity in case of system failures. Required Qualifications and Experience: Minimum 3- 5 years of experience as a System and Network Engineer or a similar role, working with both Windows and Linux environments . Strong hands-on experience with network configuration, troubleshooting , and system administration. Experience with Security Operations Center (SOC) , including incident response, vulnerability management, and threat detection. Proficient in website security , including web server hardening, SSL/TLS encryption, and DDoS protection. Experience with domain management using Active Directory , DNS, and Group Policies. Strong understanding of network security technologies like firewalls, VPNs, IDS/IPS, and security audits. Experience with cloud platforms such as AWS and Microsoft Azure is a plus. Knowledge of backup solutions and disaster recovery planning. Technical Skills: Operating Systems: Windows Server, Linux (Ubuntu, CentOS, RedHat) Networking: DNS/DHCP, VPN, LAN/WAN, Routing, Firewalls, VPNs Security Tools: Wireshark, Nmap, Nessus, SolarWinds, Nagios, SIEM tools Web Security: SSL/TLS, Web Application Firewalls (WAF), DDoS Protection Cloud Platforms: AWS, Microsoft Azure (basic knowledge) Scripting Languages: Bash, PowerShell, Python (basic scripting and automation) Virtualization: VMware, Hyper-V Backup Solutions: Any Preferred Qualifications: Certifications: CompTIA Network+ CISSP (In Progress or Completed) Certified Ethical Hacker (CEH) Microsoft Certified: Azure Fundamentals AWS Certified Solutions Architect (basic knowledge) Soft Skills: Strong communication and interpersonal skills, with the ability to work with both technical and non-technical teams. Excellent problem-solving skills and attention to detail. Ability to work under pressure and handle multiple tasks effectively. Good time management and organizational skills.
Posted 2 weeks ago
1.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Position Requirements 10+ years of Enterprise Network infrastructure experience. 10+ years of large data center network handling experience (ACI/Nexus/Spine-Leaf VXLAN/EVPN Fabrics) Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. Excellent interpersonal skills are needed to work with various levels of technical staff members. Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. Work with internal customers in managing requests/changes/incidents for your areas of work. Work with global teams to provide support and complete IT projects. Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. Self-motivated, constructive and positive attitude. Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: Expert level knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, EVPN. Good knowledge on automation / scripting and ability to automate repetitive tasks. Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). Knowledge in working with SDWAN products (SilverPeak). Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) Expert level knowledge in working with various routing protocols such as BGP, OSPF. Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. Recognize the importance of customer focus and/or of serving the needs of the end user. Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications CCIE Preferred. CCNP is a must. Responsibilities Drive critical issue resolution/Break-Fix for P1/P2 issues. Manage existing and new networking solutions, including monitoring the network stability and uptime. Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. Monitor event logs/alerts and services to be proactive in identifying potential issues. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div Mandatory Skills: Network Data Admin Experience : 5-8 Years.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team
Posted 2 weeks ago
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