5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Technical Lead in Premium Network Services at Colt, you will be part of a team dedicated to resolving customer faults and problems on Colts IP and SDN products and services. Your responsibilities will include proactively monitoring, troubleshooting, diagnosing, and resolving faults across a pan European MPLS Infrastructure and a range of IP services up to 2nd Level Support. You will also work on SDWAN Infrastructure and a variety of services, with experience in interfacing into Optical and Ethernet-based Networks being advantageous. Your role will involve participating in a 24/7 shift pattern and having full knowledge of customers" bespoke networks and services. In this role, you will be responsible for executing network operations and services, including network surveillance, problem management, incident resolution, and customer service assurance. You will act as a Single Point of Contact for customer issues, build relationships with interconnect partners and vendors, coordinate tasks with other teams, maintain fault records, and provide regular updates. Additionally, you will resolve or escalate faults as needed, generate technical reports for customer requests, and manage software upgrades in collaboration with vendors and Colt teams. To be successful in this role, you must have direct experience in Layer 3 Services and Technologies, including a strong understanding of IP fundamentals and various protocols like OSPF, ISIS, EIGRP, RIP, and BGP. Experience with IP Access, MPLS, Multicast VPN solutions, LAN products, and global providers is essential. You should possess a logical approach to fault finding, excellent customer-facing skills, and the ability to communicate effectively with internal/external network partners and customers. Fluency in English is required, and knowledge of a second European language is advantageous. Desirable qualifications include formal IT certifications (CCNP, CCSP, CCNA), exposure to vendor-specific transmission training, ITIL experience, or a degree in Telecoms, Computer Science, or a related field. Skills in network operating systems, workflow management, data analysis, service level management, and network operations standards are beneficial. Colt provides a supportive work environment with opportunities for growth and development. You'll be part of a global team focused on empowering people to create intelligent solutions and connect the digital universe. We value diversity and inclusion, offering benefits that support physical and mental health, flexible working arrangements, educational opportunities, and more. Join Colt to be part of a global network dedicated to making a difference and changing the world for the better.,

Posted 1 day ago

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