Company Description The Lalita Grand in Mathura is a green hotel known for its eco-friendly facilities, refreshing environment, and dense vegetation. Our hotel aims to provide the best hospitality experience with articulately designed rooms, dedicated services, and the highest standards of hygiene and sanitation. We also maintain strict COVID-19 safety protocols to ensure the safety of our guests. Located in the sacred city of Mathura, The Lalita Grand boasts opulent banquet halls and a commitment to guest satisfaction. Role Description This is a full-time on-site role for a Front Office Executive located in Mathura. The Front Office Executive will handle receptionist duties, provide customer service, and manage front office operations. Daily tasks include greeting and assisting guests, managing check-ins and check-outs, answering and redirecting phone calls, and maintaining an organized front desk area. Qualifications Receptionist Duties and Front Office skills Interpersonal Skills and Customer Service experience Excellent Communication skills Ability to manage multiple tasks efficiently Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or related field preferred
Company Description The Lalita Grand is a green hotel located in the sacred city of Mathura, renowned for its eco-friendly facilities and serene environment enriched by lush vegetation. Our property aims to deliver an exceptional hospitality experience through thoughtfully designed accommodations, outstanding guest services, and stringent hygiene and sanitation standards. The hotel is particularly known for its opulent banquet halls and commitment to providing a safe environment with thorough COVID-19 safety measures. We strive to uphold both environmental sustainability and impeccable service quality. Role Description This is a full-time, on-site role for a Duty Manager based in Mathura. The Duty Manager will oversee the daily operations of the hotel, ensuring smooth functioning across all departments. Responsibilities include supervising staff, managing guest relations, handling complaints, ensuring regulatory compliance, and maintaining high service standards. The role requires coordinating with teams to address operational challenges and uphold the hotel's reputation for excellence. Qualifications Strong leadership, staff management, and team coordination skills Customer service expertise, problem-solving capabilities, and excellent communication skills Experience in operations, compliance monitoring, and hospitality management Knowledge of safety protocols and environmental sustainability practices Proficiency in hotel management systems and relevant tools Bachelor's degree in Hospitality Management, Business Administration, or a related field Previous experience in a leadership role within the hospitality industry is highly desirable