Service Desk Engineer Tier 1/ 1.5 Base8 Inc

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Engineer L1/ 1.5 Shift at Base8, your main role is to provide technology and business consulting services to clients in the US and Canada. You will work closely with the team in the United States using various communication channels such as video chat, instant messaging, e-mail, and phone. Your excellent English communication skills, both written and oral, are crucial for this role. Base8 is a fast-paced company that values attention to detail, following processes, and adaptability to different situations. Key Responsibilities: - Record all actions, conversations, and work in the IT Service Management Tool (Service now) - Utilize the knowledge base in Service now for known ...

Posted 1 month ago

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Service Desk Director/ Manager Base8 Inc

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

As the Service Desk Director at Base8, you will be responsible for managing the activities and responsibilities of the service desk team. Your role will involve providing high-level technical assistance to the team and ensuring that service and support are provided to customers at agreed levels. You will work closely with the United States and Canada teams through various communication channels to guarantee customer expectations are met and provide superior service. **Roles and Responsibilities:** - Manage service desk team members and their daily activities effectively. - Oversee the dispatch process of service requests to maximize resource utilization. - Coordinate the dispatch process of ...

Posted 2 months ago

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Service Desk Engineer Tier 1/1.5 Base8 Inc

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Engineer L1/ 1.5 Shift at Base8, you will be working from the office in Hyderabad and collaborating closely with the team in the United States using various communication channels such as video chat, instant messaging, e-mail, and phone calls. Your role is crucial in providing superior service to our clients, and it requires excellent English communication skills, both written and oral. Base8 values individuals who share the company's vision for the future and can work collaboratively to achieve its goals. **Key Responsibilities:** - Record all actions, conversations, and work performed in the IT Service Management Tool (ServiceNow) - Utilize the knowledge base in ServiceNo...

Posted 3 months ago

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Service Desk L1 Base8 Inc

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Desk Engineer L1 at Base8, you will play a vital role in providing technology and business consulting services to clients in the US and Canada. In this position, based in Hyderabad, you will collaborate closely with the team in the United States using various communication channels like video chat, instant messaging, email, and phone calls, as well as our software platform. Your role will require exceptional English communication skills, both written and oral, as you will be responsible for documenting all activities and interactions in the IT Service Management Tool, ServiceNow. You will utilize the knowledge base within ServiceNow to address known errors and facilitate issue r...

Posted 4 months ago

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