IT Senior Manager Pharma Quality, and Laboratories Applications EY

10.0 - 15.0 years

16 - 25 Lacs

Hyderabad

Hybrid

Job Summary: The IT Senior Manager will oversee the management and support of IT and OT applications related to pharmaceutical quality control, and laboratory operations. This role is crucial in ensuring seamless operation, maintenance, and enhancements offered to support business objectives and regulatory compliance. Who You Are: We are seeking a highly skilled and motivated IT Senior Manager to oversee the delivery and management of IT services and projects within the CoE Operations, specifically focusing on Pharma Quality, and Laboratories applications. The ideal candidate will ensure that our IT services meet business needs and continuously improve delivery quality. Major Accountabilities: As an IT Senior Manager in Project Management for Pharma Quality and Laboratories Applications, you will oversee the planning, execution, and delivery of IT projects supporting laboratory and quality management systems. Your responsibilities include developing project plans, managing budgets, and coordinating with cross-functional teams to meet project milestones. You will communicate with stakeholders to understand their needs, provide project updates, and ensure alignment with business objectives. Ensuring compliance with regulatory standards and implementing quality assurance processes are key aspects of your role. Leading and mentoring a team of IT professionals, you will foster a collaborative environment and address training needs. You will also manage risks, develop mitigation strategies, and maintain contingency plans. Vendor and resource management are part of your duties, including negotiating contracts and ensuring vendor commitments. You will drive continuous improvement by implementing best practices and staying updated with industry trends. Additionally, you will coordinate Project Management Office (PMO) activities, standardize processes, and ensure adherence to PMO guidelines to enhance delivery quality. Maintaining comprehensive project documentation and preparing reports for senior management are also essential tasks. Finally, maintaining comprehensive project documentation and preparing detailed project reports for senior management are important tasks. You will ensure that all project documentation is accurate and up to date, providing a clear record of project progress and outcomes. Key Requirements: Education: Advanced degree in Information Technology, Computer Science, or a related field. Experience: Minimum of 10 years of experience in IT operations, with a focus on pharma quality, and laboratory applications. Previous consulting experience preferred. Skills: Strong knowledge of pharmaceutical manufacturing processes and quality control standards. Excellent project management skills, with experience in leading cross-functional and geographically distributed teams. Extensive knowledge of IT architecture, IT security, and IT governance Strong analytical and problem-solving abilities. Effective communication and interpersonal skills. Ability to work in a fast-paced, regulated environment. Effective leadership and team management skills. Comfortable operating in a complex, matrix, and ambiguous environment. Ability to anticipate risks and manage escalations. Must be business fluent in English. Preferred Qualifications: Certifications: ITIL, PMP, Lean Six Sigma or other relevant certifications. Experience: Experience with specific pharma applications such as SAP, QMS (Quality Management Systems), LIMS (Laboratory Information Management Systems), LES (Laboratory Execution Systems) and lab equipment systems (Empower, LabVantage, etc.). Experience extracting relevant data and configuring ServiceNow KPIs and SLAs.

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