Senior Manager EXL IT service management

0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Primary Responsibilities: Activities pertaining to InfoSec - Audit Assurance- First Line Compliance (including but not limited to): Regular reviews of Policy, Process reviews basis cyber security best practices & standards Pro-active regular assessment of cyber technology capabilities (including tools & technologies) Security assurance on new and existing applications (On prem applications and Cloud - SaaS, PaaS etc.) Prepare and publish regular dashboards, management assurance reports, KPIs, automations and simplification of processes Managing internal and external reporting as well as various functional dashboards Stakeholder management to ensure timely availability of required inputs Tracking and reporting of sub functional planned activities to higher management Technical Skills: Good understanding of Information Security and Compliance, Risk Frameworks Knowledge of current best practice management tools and techniques Strong stakeholder management skills Basic knowledge of Networking, Systems, Voice and business applications An industry recognized certification like LA27001, CEH, CISSP, PCIDSS, CISA / CISM is an added advantage Process Specific Skills: Strong domain understanding of IT outsourced business model Capable of managing project tasks individually and as a team Ability to document and explain technical details in a concise & understandable manner Ability to interface and communicate at all levels within EXL and Client organizations Understanding of Enterprise Business Processes, IT Process, Compliance frameworks is vital Knowledge of auditing standards Soft skills: Good presentation and interpersonal skills. Excellent problem-solving skills in a cross functional environment Strong verbal and written communication skills Strong customer service orientation ability to connect with global customers and work with Global teams Good listening and consultative skills

Posted 2 weeks ago

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Manager EXL IT service management