Job
Description
As a Support Engineer at our company, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and success. Your responsibilities will include: - Diagnosing, troubleshooting, and resolving technical issues related to our products and services. - Responding to customer inquiries via phone, email, and chat, providing remote support and guidance as needed. - Documenting troubleshooting steps and resolutions for future reference. - Building and maintaining positive customer relationships, communicating effectively on technical issues, and managing customer expectations for timely issue resolution. - Contributing to and maintaining internal and external knowledge base articles, staying updated on product releases, features, and best practices. - Collaborating effectively with other support engineers, engineers, and product managers, participating in team meetings and knowledge sharing sessions. Qualifications: - Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience. - Experience: 2+ years of experience in a technical support role or related field. Technical Skills: - Strong understanding of networking and SQL. - Proficiency in postman and APIs. - Experience with cloud platforms like AWS, Azure, and GCP is a plus. - Familiarity and expertise with any one ticketing tool. Soft Skills: - Excellent communication and interpersonal skills, both written and verbal. - Strong problem-solving and analytical skills. - Ability to work independently and as part of a team. - Strong customer service orientation and empathy. - Good time management and organizational skills. Other: - On-call availability may be required. - Ability to work in a fast-paced and demanding environment. Join us in this exciting opportunity to make a difference and grow your technical support career with us! As a Support Engineer at our company, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and success. Your responsibilities will include: - Diagnosing, troubleshooting, and resolving technical issues related to our products and services. - Responding to customer inquiries via phone, email, and chat, providing remote support and guidance as needed. - Documenting troubleshooting steps and resolutions for future reference. - Building and maintaining positive customer relationships, communicating effectively on technical issues, and managing customer expectations for timely issue resolution. - Contributing to and maintaining internal and external knowledge base articles, staying updated on product releases, features, and best practices. - Collaborating effectively with other support engineers, engineers, and product managers, participating in team meetings and knowledge sharing sessions. Qualifications: - Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience. - Experience: 2+ years of experience in a technical support role or related field. Technical Skills: - Strong understanding of networking and SQL. - Proficiency in postman and APIs. - Experience with cloud platforms like AWS, Azure, and GCP is a plus. - Familiarity and expertise with any one ticketing tool. Soft Skills: - Excellent communication and interpersonal skills, both written and verbal. - Strong problem-solving and analytical skills. - Ability to work independently and as part of a team. - Strong customer service orientation and empathy. - Good time management and organizational skills. Other: - On-call availability may be required. - Ability to work in a fast-paced and demanding environment. Join us in this exciting opportunity to make a difference and grow your technical support career with us!
