120 L3 Support Jobs - Page 4

Purpose of this position - The Support Expert (3rd Level Support SW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support SW/HW) impacts in these main areas: • Effective and custo...

Role & responsibilities Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitori...

The Level 3 Security Operations Center (SOC) Resource is a highly skilled and experienced security professional who is responsible for the advanced detection, analysis, and response to security incidents. Roles and Responsibilities of SOC Analyst L3 Lead and mentor junior SOC analysts Conduct in-depth investigations into complex security incidents Identify and analyse emerging threats and vulnerabilities Develop and implement security incident response plans Drive end-to-end implementation of the SIEM and SOAR Solutions. Expertise in SOC team building. Qualifications and Skills for SOC analyst L3 Bachelor's(BE/B.Tech) degree in Computer Science, Information Security, or a related field 8+ ye...

Informatica /L2 L3 Support Experience: 8+ yrs Job Location: Pan India(Hybrid) Notice Period: Only Immediate Joiners Shift Timings: 6 AM to 3.30 PM & 12.30 PM to 9.30 PM Mandatory Skills: L2 L3 Support Informatica , Tableau UNIX , SQL Must have 5 or more years of hands-on development experience and can deep dive into issues in the technologies related to: Informatica 10.5.6 (Power Center), Tableau Unix/Linux shell scripting, PL/SQL Nice to have skills : SQL Developer/Toad, Putty, Control M Sche duling , Teradata SQL Assistant, Teradata Viewpoint, SAP etc Release/Deployment, Operational Readiness, Production Governance is a must Interested candidates can share your CV to " kalyan.v@talent21.in...

Candidate should have a minimum of 5+ years of experience in eCommerce domain and predominantly should have worked on Shopify. Should showcase leadership skills and should be able to effectively manage L3 in the capacity of an L3 lead from offshore. Perform full-stack web application development with a variety of languages including but not limited to Javascript/TypeScript/React. Proven skills in HTML5, CSS3, and JavaScript, as well as a thorough grasp of the DOM Previous experience working with a custom theme and/or the Storefront API. Working knowledge of Shopify's theming system and Liquid templating. Previous experience implementing/debugging third-party Shopify apps. Person should have ...

We are looking for a proactive and customer-focused individual to join our team as L1 Support for Salesforce. In this role, you will serve as the first line of contact for end-users, assisting with basic Salesforce issues, routing complex problems to L2/L3 teams, and ensuring timely resolution and communication. Key Responsibilities: Monitor and respond to user queries and tickets related to Salesforce. Perform basic troubleshooting (login issues, data visibility, profile/permission errors). Provide support on standard Salesforce functionalities (Leads, Accounts, Opportunities, Cases, etc.). Escalate unresolved or complex issues to L2/L3 support or Salesforce admins/developers. Document issu...

Role & responsibilities Windows/Linux Architect Job Summary: Windows/Linux SME responsibility is to come up with innovative solutions to various IT Infra problems around Compute and Storage and ensure that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of IT Infrastructure and stays abreast of new technologies emerging in the industry. Job Duties/ Responsibilities: Working closely with Network team, security team and applications team. The primary duties and responsibilities will include but not limited to: Responsible for supporting the customer Infrastructure (Servers, VM, Storage, Backup/Restore, Monitoring tools) Responsible for ensuring ...

Job Description Level 3 Support Engineer Escalations Service Offering Number of open positions 2 Title: Level 3 Support Engineer Experience: 3-5 years relevant work experience Job Duties and Responsibilities As a Level 3 Support Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for resolving complex technical issues and optimizing IT infrastructure for maximum performance and reliability. Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Intune and other products in the Office 365 suite. Expertise across Windows Operating Sys...

5 + Years of experience with OMS & (eCommerce / OMS) domain . Should have good End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. Must have a working knowledge of Production Application Support. Should work closely with counterparts in L1/L2 teams to monitor, analyze and expedite issue resolutions, reduce stereoptypes, automate SoPs or find avenues for the same by being proactive. Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture with a cloud based architecture (preferably AWS)...

Skillset Required Looking for a Core Cisco Voice Engg at L3/Subject Matter Expert level. Relevant experience should be 9 Plus years Strong Troubleshooting knowledge in Cisco Unified Border Element (CUBE) and Voice Gateway/Analog Gateways Should be Good with SIP call Log Analysis Hands on experience in CUCM and CUCM-Session Manager Edition - SME , CUC, Expressway , 14.X and higher version Hands on experience in troubleshooting ISDN/PRI, SPI Trunk , Dial plan analysis , route/Translation pattern Ability to resolve P1 and P2 issues at very short span of time Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage. Responsibility E...

Senior Network Engineer Job Overview A Senior Network L3 Engineer serves as the highest tier of technical support and leadership for network infrastructure, handling the most complex network issues while providing strategic direction and mentorship to the team. Key Responsibilities Lead the resolution of highly complex network issues that require expert-level troubleshooting skills Architect and design enterprise-wide networking solutions that align with business objectives and technical roadmaps Drive network optimization initiatives to enhance performance, reliability, and security Provide advanced technical leadership and mentorship to L1, L2, and junior L3 engineers Develop comprehensive...

Administer and support Cisco ISE for network access control and policy enforcement. Implement and manage wired/wireless 802.1X authentication and posture assessments. Work with Cisco network devices (Routers, Switches, Firewalls) for integration with ISE. Collaborate with security teams to enforce identity-based access controls. Troubleshoot authentication issues and handle escalations (L3 support). Support global network operations in a 24/7 rotational shift model .

Senior data engineer Job description: - Demonstrate hands-on expertise in Ab Initio GDE, Metadata Hub, Co-operating system & Control-Centre. - Must demonstrate high proficiency in SQL. - Develop and implement solutions for metadata management and data quality assurance. - Able to identify, analyze, and resolve technical issues related to the Ab Initio solution. - Perform unit testing and ensure the quality of developed solutions. - Provide Level 3 support and troubleshoot issues with Ab Initio applications deployed in Production - Working knowledge of Azure Databricks & python will be an advantage. - Any past experience working on SAP HANA Data layer would be good to have. Other traits - Pro...

Must work in ForgeRocl IAM products (AM,IDM,DS,IG); PingOne Advanced Identity cloud;Ping Identity Platform;Java,Javascript,groovy script,REST API,LDAP,OAuth2.0, Open ID,SAML,Kerberos Integrate PingOne with existing application Required Candidate profile Overall 10+yrs exp in which min 8yrs exp inForgeRock IAM products & PingOne Advanced Identity cloud. Exp in handling L3 escalation teams or L4 support Knowledge in Agile and DevOps practice

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simples...

Role & responsibilities We are hiring for a Production Support role involving L2/L3 support, Java/.NET stack, Splunk monitoring, and SRE practices. 24/7 rotational shift mandatory. Interested candidates can share your resume to sarvani.j@ifinglobalgroup.com

We are looking for Mainframe L3 Application Support Engineer Company: AurumData Solutions Experience: 5-8 years Job Location: Hyderabad Job mode: Permanent Work Mode: Work From Office (WFO) Mandatory: Good communication skills in English Key skills: COBOL, DB2, VSAM, JCL, CICS, SQL, L3 support, Application Support Job Description. Min 5+years of experience in Mainframe technologies like Cobol, DB2, JCL, ISPF/ISPW etc.. Have experience with Application Support roles for legacy / Mainframe applications. Have advanced English communication skills; Be able to communicate with Stakeholders, Users and Work Team to better asses the problem and find solutions; Monitoring of Production systems and pr...

Roles and Responsibilities Preferred Qualifications (Short & Accurate): 6+ years of experience in: Advanced expertise in Active Directory , Windows Server , and Clustering Provide Level 3 (L3) technical support for Windows systems, including troubleshooting and resolving complex issues related to Active Directory, DNS, clustering, and PowerShell scripting. SAN/NAS configurations, MS SCCM, VMware VCM Antivirus, App Whitelisting, Device Control TCP/IP, DNS, DHCP, scripting (e.g., PowerShell) VMware tech: vSphere, vCenter, VM deployment, snapshots, templates VMware View: Pool Management, Upgrades, Break/Fix MCSE certification or equivalent required Desired Skills & Capabilities: Strong analytic...

We are seeking a highly skilled SAP BASIS Engineer with expertise in SAP S/4HANA, Solution Manager (Solman), BTP, Azure, and SAP Web applications Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications. Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc Willing to work in SAP Basis support and projects Able to handle P1 and P2s on BASIS end Should experience in Database Administration - Hana and Sybase Should have knowledge in HA/DR setup Update /Upgrade, migration and conversion concepts for NetWeaver & Non NetWeaver Understanding and working experience in SLA/KPI tr...

Looking for candidates having experince on java production,L2 0R L3 Support engineer, troubleshooting, JIRA,SQL, java application, technical support, Basic coding of java is mandate and debugging SQL query writing experince is mandate

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai Airoli Location Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at th...

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 4 + years of experience in below skills - Primary skills - Linux VMware Windows L3 support Build experience Infrastructure Server experience Backup technologies Interested candidates for above position kindly share your CVs on Priyanka.sar@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Role & responsibilities SOC Analyst, L3 Support exp mandatory Preferred candidate profile

We are looking for Lead Network Engineer for Bangalore / Gurgaon Experience : 5 to 10 Years Location : Bangalore / Gurgaon NP : Immediate to 15 days Please send updated resume below mail ID : sumanta.majumdar@infinite.com Job description : Job Title: Cloud Expert (L3 Support) Azure/GCP/AWS Job Summary: We are seeking a highly skilled Cloud Expert (L3 Support) with deep expertise in Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). This is an advanced-level technical role responsible for managing, optimizing, and resolving complex issues across multi-cloud environments. The ideal candidate should have strong troubleshooting skills, experience in infrastructure as co...

Role: Network Admin 5+ years of experience in managing large scale Network. Mode of work will be hybrid. Shift timing will be general Notice period: 15-30days only Package: 8LPA max Use and contribute to procedures and tools to develop and safely execute network changes. Develop solutions for support team members to act on network failure conditions. Collaborate with network vendor technical account team and quality assurance team to drive bug resolution and assist with qualification of new firmware and/or operating systems. Manage and Perform Firmware upgrades and configuration refreshes. Strong knowledge of protocols and services such as MPLS, BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, Vx...