79 L3 Support Jobs - Page 4

Hi All, We are hiring for our MNC based client for Pune location. Looking for candidates experience with support and operations. Experience in JCL. Experience in CA7 schedule or control M. Experience with Mainframe operations, console monitoring, mainframe support. Hands on L2 ad L3 support. Note : This is an operations role and candidate should be ok with the rotational shift and 5 days WFO.

Role & responsibilities : ob Title: Azure Kubernetes Architect and Administrator (L3 Capacity, Managed Services) Key Responsibilities: • Azure Kubernetes Service (AKS) : Architect, manage, and optimize Kubernetes clusters on Azure, ensuring scalability, security, and high availability. • Azure Infrastructure and Platform Services : o IaaS: Design and implement robust Azure-based infrastructure for critical BFSI applications. o PaaS: Optimize the use of Azure PaaS services, including App Services, Azure SQL Database, and Service Fabric. • Security & Compliance : Ensure adherence to BFSI industry standards by implementing advanced security measures (e.g., Azure Security Center, role-based access control, encryption protocols). • Cost Optimization : Analyze and optimize Azure resource usage to minimize costs while maintaining performance and compliance standards. • Automation : Develop CI/CD pipelines and automate workflows using tools like Terraform, Helm, and Azure DevOps. • Process Improvements : Continuously identify areas for operational enhancements in line with BFSI-specific needs. • Collaboration : Partner with cross-functional teams to support deployment, monitoring, troubleshooting, and the lifecycle management of applications. Required Skills: • Expertise in Azure Kubernetes Service (AKS), Azure IaaS and PaaS, and container orchestration. • Strong knowledge of cloud security principles and tools such as Azure Security Center and Azure Key Vault. • Proficiency in scripting languages like Python, Bash, or PowerShell. • Familiarity with cost management tools such as Azure Cost Management + Billing. • Experience in monitoring with Prometheus and Grafana. • Understanding of BFSI compliance regulations and standards. • Process improvement experience using frameworks like Lean, Six Sigma, or similar methodologies. Qualifications: • Bachelor\'s degree in Computer Science, Engineering, or related field. • Certifications like Azure Solutions Architect, Certified Kubernetes Administrator (CKA), or Certified Azure DevOps Engineer are advantageous. • Minimum 5 years of hands-on experience in Azure and Kubernetes environments within BFSI or similar industries. Expertise in AKS, Azure IaaS, PaaS, and security tools like Azure Security Center. Proficiency in scripting (Python, Bash, PowerShell). Strong understanding of BFSI compliance standards. Experience with monitoring tools such as Prometheus, Grafana, New Relic, Azure Log Analytics, and ADF. Skilled in cost management using Azure Cost Management tools. Knowledge of ServiceNow ITSM, Freshworks ITSM, change management, team leadership, and process improvement frameworks like Lean or Six Sigma.

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

Application Support Engineer IT Operations (L2/L3 + EUC L1) Job Overview: An Application Support Engineer responsible for maintaining application uptime, resolving incidents, and supporting users and systems in production. Key Responsibilities: 4.1 Handle and resolve incidents for applications (L2/L3). 4.2 Support end-user computing issues (L1) and document solutions. 4.3 Work on change requests and minor enhancements. 4.4 Monitor application health using logging and monitoring tools. 4.5 Coordinate with DevOps and development teams for root cause analysis. 4.6 Maintain knowledge base and SOPs for repeat issues. Required Skills: 4.7 Experience in application and IT support roles. 4.8 Familiarity with SQL for data checks and minor fixes. 4.9 Knowledge of tools like Splunk, Dynatrace, or New Relic. 4.10 Hands-on with ticketing tools (JIRA, ServiceNow). 4.11 Basic scripting for automation (PowerShell, Bash). 4.12 Understanding of ITIL framework.