79 L3 Support Jobs - Page 3

Role & responsibilities Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment Working knowledge of Insight and Director monitoring platforms Citrix environment health check monitoring (check all unregistered VDIs and work on them) Monitoring Service-now queue for Incidents, RITMs, & Changes. Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space Email monitoring & Scheduled Meetings and Sending Escalation report (INCs) Citrix Monitor (Director) monitoring Billing Scripts and Security tools remediation Filtering Stopped VDIs in Azure Portal and changing state to Stop Comparing Azure and Studio VDIs / On Prem and Studio VDIs Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler Resolving normal & critical issues related to Citrix environment on a daily basis Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders Execute/document tasks & actions performed whenever necessary Work towards automating tasks wherever possible Preferred candidate profile Minimum Experience of 8 years Expertise in Citrix/Virtualization services Experience in Vmware and Cloud Services Xenapp/Xendesktop/Citrix cloud services Preferred experience in Ivanti, Tanium Experience in OS, Windows update and SCCM Good knowledge in PowerShell

The Level 3 Security Operations Center (SOC) Resource is a highly skilled and experienced security professional who is responsible for the advanced detection, analysis, and response to security incidents. Roles and Responsibilities of SOC Analyst L3 Lead and mentor junior SOC analysts Conduct in-depth investigations into complex security incidents Identify and analyse emerging threats and vulnerabilities Develop and implement security incident response plans Drive end-to-end implementation of the SIEM and SOAR Solutions. Expertise in SOC team building. Qualifications and Skills for SOC analyst L3 Bachelor's(BE/B.Tech) degree in Computer Science, Information Security, or a related field 8+ years of experience in security operations or a related field. He shall be currently serving as Soc Analyst L3 and has minimum served on L3 position for atleast 2 years. Experience with security information and event management (SIEM) systems and SOAR Certifications for Soc Analyst L3 CISSP (Certified Information Systems Security Professional) GCIH (GIAC Certified Incident Handler) GCFA (GIAC Certified Forensic Analyst) Other relevant security certifications PS. Exp in L1, L2 and L3 mandatory. Looking for a candidate who can join company ASAP. For more details feel free to call Jyoti Tiwari 9819589998

Informatica /L2 L3 Support Experience: 8+ yrs Job Location: Pan India(Hybrid) Notice Period: Only Immediate Joiners Shift Timings: 6 AM to 3.30 PM & 12.30 PM to 9.30 PM Mandatory Skills: L2 L3 Support Informatica , Tableau UNIX , SQL Must have 5 or more years of hands-on development experience and can deep dive into issues in the technologies related to: Informatica 10.5.6 (Power Center), Tableau Unix/Linux shell scripting, PL/SQL Nice to have skills : SQL Developer/Toad, Putty, Control M Sche duling , Teradata SQL Assistant, Teradata Viewpoint, SAP etc Release/Deployment, Operational Readiness, Production Governance is a must Interested candidates can share your CV to " kalyan.v@talent21.in "

Candidate should have a minimum of 5+ years of experience in eCommerce domain and predominantly should have worked on Shopify. Should showcase leadership skills and should be able to effectively manage L3 in the capacity of an L3 lead from offshore. Perform full-stack web application development with a variety of languages including but not limited to Javascript/TypeScript/React. Proven skills in HTML5, CSS3, and JavaScript, as well as a thorough grasp of the DOM Previous experience working with a custom theme and/or the Storefront API. Working knowledge of Shopify's theming system and Liquid templating. Previous experience implementing/debugging third-party Shopify apps. Person should have good depth in the understanding of support processes, ITSM principles and should have been involved in atleast one project which runs on support model. Prefer someone with experience in building unique solutions or custom apps in Shopify. In-depth knowledge and expertise with vanilla JavaScript, jQuery, ES2015/ES6, and current JavaScript frameworks. Should have good awareness on integration PBCs like Avalara (tax), Braintree (payments), ESW (pricing), Yotpo (ratings & review), Middleware systems for data transfer and downstream processing etc. Prefer someone with knowledge on one of the cloud provider services among AWS/Azure/GCP. A solid understanding of object-oriented design principles and can express that understanding in code. Familiarity with at least one JavaScript framework like React (current stack), Vue, Angular, or similar. An understanding of agile, lean, and DevOps principles; testing and CI/CD. Person should have good understanding of observability tools, issue analysis, troubleshooting, debugging etc. NewRelic being the preferred observability tool.

We are looking for a proactive and customer-focused individual to join our team as L1 Support for Salesforce. In this role, you will serve as the first line of contact for end-users, assisting with basic Salesforce issues, routing complex problems to L2/L3 teams, and ensuring timely resolution and communication. Key Responsibilities: Monitor and respond to user queries and tickets related to Salesforce. Perform basic troubleshooting (login issues, data visibility, profile/permission errors). Provide support on standard Salesforce functionalities (Leads, Accounts, Opportunities, Cases, etc.). Escalate unresolved or complex issues to L2/L3 support or Salesforce admins/developers. Document issues, resolutions, and root causes in the ticketing system. Follow standard operating procedures (SOPs) and adhere to SLAs. Coordinate with internal teams and vendors if needed. Generate simple reports or assist users in generating them. Maintain user access and perform basic user management under supervision. Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. Basic understanding of Salesforce (Sales Cloud/Service Cloud is a plus). Familiarity with CRM systems and ITSM/ticketing tools (e.g., ServiceNow, Jira). Good communication and problem-solving skills. Willingness to work in shifts (if applicable). Salesforce Admin Certification (optional, but preferred).

Role & responsibilities Windows/Linux Architect Job Summary: Windows/Linux SME responsibility is to come up with innovative solutions to various IT Infra problems around Compute and Storage and ensure that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of IT Infrastructure and stays abreast of new technologies emerging in the industry. Job Duties/ Responsibilities: Working closely with Network team, security team and applications team. The primary duties and responsibilities will include but not limited to: Responsible for supporting the customer Infrastructure (Servers, VM, Storage, Backup/Restore, Monitoring tools) Responsible for ensuring Infra Availability and Uptime Support the Network, applications and Security team during any P1 incidents Co-ordinate with OEMs on any complex issues Participate in short term Infra projects Work with the IT Ops team and resolve complex Incidents and Service requests Work with the larger IT organization for any change implementations in the IT Infrastructure Responsible for informing Management, partners and peers about Infrastructure performance and Service availability Experience or skills in the following areas are required: 10+ years of experience working in Data centers and cloud for a large Enterprise Deep expertise on Virtualization (VMware, Hyper-V) Working knowledge on OS (Windows, Linux) Expertise on Private Cloud like Nutanix, Hitachi etc. Expertise on AWS and Azure Public Clouds Good understanding of Storage technologies like EMC, NetApp Working knowledge of Veritas backup, Zerto, Cohesity Cloud backup technologies Deep understanding of O365 AWS, Azure, VMware certification

Job Description Level 3 Support Engineer Escalations Service Offering Number of open positions 2 Title: Level 3 Support Engineer Experience: 3-5 years relevant work experience Job Duties and Responsibilities As a Level 3 Support Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for resolving complex technical issues and optimizing IT infrastructure for maximum performance and reliability. Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Intune and other products in the Office 365 suite. Expertise across Windows Operating Systems (Server & Workstation) Active Directory, Azure Active Directory; Office 365 (Exchange Online, SharePoint Online) Expertise with various ICT Network infrastructure technologies & methodologies such as: WAN, LAN, Remote Access, Firewall, Wireless Access Points & VPN. Conduct root cause analysis and implement corrective actions to prevent recurring problems. Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base. Collaborate with Level 1 and Level 2 Managed Service Provider Support teams to escalate and resolve technical issues in a timely manner. Participate in project planning and implementation of IT infrastructure upgrades and migrations. Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction. Implement Conditional Access and MFA in the Azure tenant Familiarity with Identity & Device Management Entra ID, SSO, MFA, SSPR, Intune MDM/MAM, Autopilot, Windows Hello for Business Familiarity with Microsoft Security Products – Defender suite, Purview Requirements Bachelor’s degree in computer science, Engineering or other related field or equivalent professional technology certifications CSE) Strong hands on experience with the technologies referenced in the above sections. Excellent verbal and written communication skills with the ability to interact with internal and external customers. Strong analytical skills and attention to detail. Must be a self-starter with excellent time management skills Prior experience in a technical role in Managed Services environment is an added advantage.

5 + Years of experience with OMS & (eCommerce / OMS) domain . Should have good End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. Must have a working knowledge of Production Application Support. Should work closely with counterparts in L1/L2 teams to monitor, analyze and expedite issue resolutions, reduce stereoptypes, automate SoPs or find avenues for the same by being proactive. Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture with a cloud based architecture (preferably AWS) . Experience in Service Oriented Architecture - Developing/securely exposing/consuming Web Services RESTful and integrating headless applications. Should be able to understand system end-end, maintain application and troubleshoot issues. . Should have understanding of building, deploying and maintaining server based as well as serverless applications on cloud, preferably AWS. Expertise in integrating synchronously and asynchronously with third party web services. Good to have concrete knowledge of AWS Lambda functions, API Gateway, AWS . CloudWatch, SQS, SNS, Event bridge, Kinesis, Secret Manager, S3 storage, server architectural models etc. Good knowledge of observability tools like NewRelic , DataDog, Graphana, Splunk etc. with knowledge on configuring new reports, proactive alert settings, monitoring KPIs etc.

Skillset Required Looking for a Core Cisco Voice Engg at L3/Subject Matter Expert level. Relevant experience should be 9 Plus years Strong Troubleshooting knowledge in Cisco Unified Border Element (CUBE) and Voice Gateway/Analog Gateways Should be Good with SIP call Log Analysis Hands on experience in CUCM and CUCM-Session Manager Edition - SME , CUC, Expressway , 14.X and higher version Hands on experience in troubleshooting ISDN/PRI, SPI Trunk , Dial plan analysis , route/Translation pattern Ability to resolve P1 and P2 issues at very short span of time Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage. Responsibility Escalation point of contact Working on Priority tickets and resolving it within a very short span of time Ability to handle Major Incident Management call for Priority tickets Conducting training to upskill L1 and L2 Cisco voice engg. Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly work mode 24/7 Support Hybrid work option (3 days RTO and 2 Days WFH per Week) Rotational Shift (Flexible to work in night shift on Rotational basis)

Senior Network Engineer Job Overview A Senior Network L3 Engineer serves as the highest tier of technical support and leadership for network infrastructure, handling the most complex network issues while providing strategic direction and mentorship to the team. Key Responsibilities Lead the resolution of highly complex network issues that require expert-level troubleshooting skills Architect and design enterprise-wide networking solutions that align with business objectives and technical roadmaps Drive network optimization initiatives to enhance performance, reliability, and security Provide advanced technical leadership and mentorship to L1, L2, and junior L3 engineers Develop comprehensive network documentation standards and ensure compliance Lead root cause analysis for critical network incidents and implement preventative measures Evaluate, recommend, and implement advanced network monitoring and management solutions Spearhead major network upgrades, migrations, and technology transitions Establish and manage relationships with key vendors and technology partners Lead the on-call rotation and serve as the ultimate escalation point for critical network emergencies Contribute to capacity planning and budgeting for network infrastructure Qualifications 9+ years of extensive networking experience with at least 3 years at L3 support level Expert-level knowledge of enterprise routing and switching technologies Deep mastery of advanced network protocols and their implementation (BGP, OSPF, EIGRP, MPLS, etc.) Proven experience with network security frameworks and technologies Advanced knowledge of network automation, programmability, and SDN technologies Experience with cloud networking (AWS, Azure, GCP) Strong project management experience with large-scale network implementations Expert troubleshooting abilities across multi-vendor environments Advanced certifications required (CCNP, NSE,PCNSE or equivalent) Skills Strategic thinking and architectural planning abilities Exceptional problem-solving skills for novel and undefined issues Superior communication skills for technical and non-technical audiences Team leadership and mentoring capabilities Ability to manage high-pressure situations and make critical decisions Documentation and knowledge management expertise Stakeholder management and executive communication skills Additional Preferred Qualifications Experience with network data analytics and visualization tools Knowledge of regulatory compliance requirements affecting network infrastructure Experience implementing Zero Trust networking models Background in large enterprise or service provider environments

Administer and support Cisco ISE for network access control and policy enforcement. Implement and manage wired/wireless 802.1X authentication and posture assessments. Work with Cisco network devices (Routers, Switches, Firewalls) for integration with ISE. Collaborate with security teams to enforce identity-based access controls. Troubleshoot authentication issues and handle escalations (L3 support). Support global network operations in a 24/7 rotational shift model .

Senior data engineer Job description: - Demonstrate hands-on expertise in Ab Initio GDE, Metadata Hub, Co-operating system & Control-Centre. - Must demonstrate high proficiency in SQL. - Develop and implement solutions for metadata management and data quality assurance. - Able to identify, analyze, and resolve technical issues related to the Ab Initio solution. - Perform unit testing and ensure the quality of developed solutions. - Provide Level 3 support and troubleshoot issues with Ab Initio applications deployed in Production - Working knowledge of Azure Databricks & python will be an advantage. - Any past experience working on SAP HANA Data layer would be good to have. Other traits - Proficient communication skill required as she/he will be directly engaging with client teams. - Technical leadership, open to learn and adopt the complex landscape of data technologies in a new environment.

Must work in ForgeRocl IAM products (AM,IDM,DS,IG); PingOne Advanced Identity cloud;Ping Identity Platform;Java,Javascript,groovy script,REST API,LDAP,OAuth2.0, Open ID,SAML,Kerberos Integrate PingOne with existing application Required Candidate profile Overall 10+yrs exp in which min 8yrs exp inForgeRock IAM products & PingOne Advanced Identity cloud. Exp in handling L3 escalation teams or L4 support Knowledge in Agile and DevOps practice

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simplest / most elegant solution to a problem Should be flexible with Rotational Shifts & rotational week offs Responsibilities: 1. Team Leadership: Lead and supervise a voice technical support team, ensuring effective communication and collaboration. Foster a customer-focused and service-oriented culture within the team. 2. Call Center Operations: Oversee the day-to-day operations of the voice support call center. Monitor call queues, agent performance, and service levels to meet or exceed set targets. 3. Training and Development: Conduct ongoing training sessions for voice support representatives to enhance their technical skills and customer service abilities. Ensure that team members are well-versed in product knowledge and troubleshooting techniques. 4. Quality Assurance: Implement quality assurance programs for voice support interactions to maintain high standards of service. Regularly review and assess recorded calls for accuracy, professionalism, and adherence to established procedures. 5. Performance Metrics: Set and track key performance indicators (KPIs) related to voice support, such as average handling time, first-call resolution, and customer satisfaction scores. 6. Customer Escalations: Handle escalated customer issues that require managerial intervention. Work closely with the team to address complex technical problems and ensure timely resolution. 7. Technology Management: Ensure that the voice support team has access to the necessary technology and tools to provide efficient assistance. Stay updated on advancements in voice support technologies and implement relevant solutions. 8. Documentation: Oversee the creation and maintenance of documentation for voice support processes, procedures, and frequently asked questions. 9. Shift and Schedule Management: Develop and manage schedules to ensure adequate coverage for voice support during business hours. Address staffing needs during peak call times or special circumstances. 10. Continuous Improvement: Identify areas for improvement in voice support processes and implement changes to enhance efficiency. Solicit feedback from customers and team members to drive continuous improvement initiatives. 11. Emergency Response: Develop and implement contingency plans for handling spikes in call volume, technical emergencies, or major incidents affecting voice support. Lead the team in responding promptly to critical issues. 12. Compliance and Security: Ensure that the voice support team adheres to compliance and security guidelines. Implement measures to protect sensitive customer information. 13. Cross-Functional Collaboration: Work closely with other departments, such as product development, to adda

Role & responsibilities We are hiring for a Production Support role involving L2/L3 support, Java/.NET stack, Splunk monitoring, and SRE practices. 24/7 rotational shift mandatory. Interested candidates can share your resume to sarvani.j@ifinglobalgroup.com

We are looking for Mainframe L3 Application Support Engineer Company: AurumData Solutions Experience: 5-8 years Job Location: Hyderabad Job mode: Permanent Work Mode: Work From Office (WFO) Mandatory: Good communication skills in English Key skills: COBOL, DB2, VSAM, JCL, CICS, SQL, L3 support, Application Support Job Description. Min 5+years of experience in Mainframe technologies like Cobol, DB2, JCL, ISPF/ISPW etc.. Have experience with Application Support roles for legacy / Mainframe applications. Have advanced English communication skills; Be able to communicate with Stakeholders, Users and Work Team to better asses the problem and find solutions; Monitoring of Production systems and problems raised by users; Diagnose and resolve issues daily. Have ownership of the problems and work closely with users and team members; Create business and technical documentation. Work using ITIL and Agile best practices; Flexibility to work in rotational night shifts and rotational weekends. Required Skills: 4-6 years with COBOL Mainframe, DB2, JCL, VSAM, CICS. 2+ years with ISPW / ISPF, TOPAZ, AQT, Control-M and JSF; Experience with Dynatrace tool; Java skills will be a plus; Good to have Skills: SSIS, Cloud Platforms. Azure DevOps and Service Know platform; BIRT Report If you are interested, kindly share your updated CV's to Balaram@aurumdatasolutions.com Thanks & Regards, Balaram K Mobile: +91- 9000749410 / 9848771366 (Whatsapp) Balaram@aurumdatasolutions.com

Roles and Responsibilities Preferred Qualifications (Short & Accurate): 6+ years of experience in: Advanced expertise in Active Directory , Windows Server , and Clustering Provide Level 3 (L3) technical support for Windows systems, including troubleshooting and resolving complex issues related to Active Directory, DNS, clustering, and PowerShell scripting. SAN/NAS configurations, MS SCCM, VMware VCM Antivirus, App Whitelisting, Device Control TCP/IP, DNS, DHCP, scripting (e.g., PowerShell) VMware tech: vSphere, vCenter, VM deployment, snapshots, templates VMware View: Pool Management, Upgrades, Break/Fix MCSE certification or equivalent required Desired Skills & Capabilities: Strong analytical skills for complex issue resolution Experience in method selection and process improvement May lead or coordinate team activities

We are seeking a highly skilled SAP BASIS Engineer with expertise in SAP S/4HANA, Solution Manager (Solman), BTP, Azure, and SAP Web applications Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications. Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc Willing to work in SAP Basis support and projects Able to handle P1 and P2s on BASIS end Should experience in Database Administration - Hana and Sybase Should have knowledge in HA/DR setup Update /Upgrade, migration and conversion concepts for NetWeaver & Non NetWeaver Understanding and working experience in SLA/KPI tracking Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Prior working experience in ECS will be added advantage.

Looking for candidates having experince on java production,L2 0R L3 Support engineer, troubleshooting, JIRA,SQL, java application, technical support, Basic coding of java is mandate and debugging SQL query writing experince is mandate

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai Airoli Location Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Monitor alarms and performance metrics in a 24x7 NOC environment. Log diagnostics, resolutions, and RCA in ticketing systems. Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Strong analytical, troubleshooting, and documentation abilities. Note: Only candidates currently based in Mumbai are eligible to apply. Applications from other locations will not be considered . If interested please connect at WP/Mobile-7400498278 Email-ashish.u@genxhire.in

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 4 + years of experience in below skills - Primary skills - Linux VMware Windows L3 support Build experience Infrastructure Server experience Backup technologies Interested candidates for above position kindly share your CVs on Priyanka.sar@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Role & responsibilities SOC Analyst, L3 Support exp mandatory Preferred candidate profile

We are looking for Lead Network Engineer for Bangalore / Gurgaon Experience : 5 to 10 Years Location : Bangalore / Gurgaon NP : Immediate to 15 days Please send updated resume below mail ID : sumanta.majumdar@infinite.com Job description : Job Title: Cloud Expert (L3 Support) Azure/GCP/AWS Job Summary: We are seeking a highly skilled Cloud Expert (L3 Support) with deep expertise in Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). This is an advanced-level technical role responsible for managing, optimizing, and resolving complex issues across multi-cloud environments. The ideal candidate should have strong troubleshooting skills, experience in infrastructure as code (IaC), and hands-on exposure to cloud security, networking, and automation. Key Responsibilities: Data Center Migration from Legacy to Cloud Provide L3-level troubleshooting and resolution for cloud-related incidents across Azure, AWS, and GCP. Analyze and resolve complex issues related to compute, storage, networking, identity, and cloud-native services. Engage in root cause analysis (RCA) and create post-mortem documentation. Cloud Operations & Automation: Design, deploy, and maintain infrastructure using IaC tools (Terraform, ARM templates, CloudFormation, etc.) Develop and manage automation scripts using PowerShell, Python, Ruby, JSON or Bash. Implement monitoring, logging, and alerting frameworks (e.g., CloudWatch, Azure Monitor, Stackdriver). Security & Compliance: Enforce cloud security best practices (IAM, encryption, firewalls, network segmentation). Participate in audits, security assessments, and implementation of compliance controls (e.g., ISO, SOC, HIPAA). Architecture & Optimization: Collaborate with architecture teams to design scalable, secure, and cost-effective cloud solutions. Collaboration & Documentation : Work closely with L1/L2 support teams, developers, and DevOps engineers. Document configurations, SOPs, runbooks, and architecture diagrams. Mentor junior staff and contribute to knowledge base. Required Skills & Experience: Cloud Platforms (at least 2 required): Azure: Virtual Machines, Azure AD, VNets, NSGs, App Services, AKS, ARM templates AWS: EC2, IAM, VPC, S3, RDS, Lambda, CloudFormation, CloudWatch GCP: Compute Engine, VPC, Cloud IAM, GKE, Stackdriver, Deployment Manager Cloud Health for any Environment General Skills: Minimum 610 years of IT experience with 4+ years in cloud operations Deep understanding of networking concepts (DNS, VPN, IP routing, firewalls, load balancers, DHCP, Access-list, Ip Subnetting and Switching) Experience with monitoring and alerting platforms (Datadog, Splunk, Prometheus,Netflow and Solarwinds etc.) Familiarity with DevOps practices and CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps, Kubernetes)

Role: Network Admin 5+ years of experience in managing large scale Network. Mode of work will be hybrid. Shift timing will be general Notice period: 15-30days only Package: 8LPA max Use and contribute to procedures and tools to develop and safely execute network changes. Develop solutions for support team members to act on network failure conditions. Collaborate with network vendor technical account team and quality assurance team to drive bug resolution and assist with qualification of new firmware and/or operating systems. Manage and Perform Firmware upgrades and configuration refreshes. Strong knowledge of protocols and services such as MPLS, BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, VxLAN and EVPN. Extensive experience with scripting or automation and data center design Python preferred but must demonstrate expertise in scripting or compiled language. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience with network monitoring and telemetry solutions. Experience working in a large ISP or cloud provider environment. Experience working in a network operations role. Experience in L3 Support

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 9 to 14 years of experience in Power BI Administration,Power BI Desktop ,Service,Workspace Management,Dataset Management,Report Publishing,Tenant Migration,Security,Performance Optimization,SQL Server ,RLS,Data Governance ,DAX Optimization ,Azure Synapse Analytics ,L3 support,L4 Support to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 26nd May 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com