79 L3 Support Jobs - Page 2

Hands-on experience in Finacle Customization (Loans, CASA, Payments – SWIFT/RTGS). Strong in PL/SQL, Finacle Scripting, JavaScript, JSP, and HTML. Experience with Finacle 10.x, I-Report, MRT, Connect24, and Finacle Integrator. Required Candidate profile In-depth understanding of Finacle tables and modules (TD, FD, CRM). Proven L3 support experience and client coordination. Banking domain knowledge with both functional and technical capabilities.

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 7- 10 years of experience in ServiceDesk Lead to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? JD: First point of escalation for technical issues Ability to respond end user phone ,email or chat request for support to resolve issues related to Laptop, application, system, device, access or performance issue Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues Provide and co-ordinate Team, including ticket recording, hardware and software installations, user administration, network (LAN), Server, and PC requests and issue resolution Escalating incidents and service requests to the next level of support if necessary Should have knowledge on working with Infrastructure team (P&H, Collab, Security, Network) Should be quick enough to Utilize information or solution database to research, troubleshoot and deliver solution Provide advises users on the methods, Steps, and actions to resolve and avoid future issues and provides documentation as needed Should be capable to work independently within establish procedures associated with the job function and should be ready for multi-tasking Ability to provide leadership and functional direction to other technical support Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Facilitate Technical Refresher Training to team Ad-hoc report - Sharing reports to analyst based on request from the users SME Invocation is involved to Handle Calls during unexpected spike in Volume To do D-SAT analysis, communicate with users and identify the reason for DSAT Update the analysis in DSAT analysis tracker & send an acknowledgement mailer to user Providing Feedback to tech team /support analyst Perform Technical & Ticket quality audit on a weekly basis and provide feedback on a regular basis Keep track on customer adoption status frequently Identify the Value added suggestions received from users through DSAT analysis and share it with the concerned team for further analysis Self-motivated and with a strong sense of accountability Should be familiar with Remote Support and Remote Tools. Should be capable to work with VIP clients and Priority Issues with high urgency. Should be familiar with UAM/IAM skills. Must have ITIL V4 certification completed and good to have MCSE, CCNA, Microsoft 365 certification Thanks & Regards, Vigneshwaran S HR-Cognizant

Dear Associate..! We are looking for Senior Database Admin with 9+ Years of Relevant Experience on MS SQL DBA, Interested candidates you can share your updated Resume to dinakaran.d@cognizant.com along with the below details. Name: Mobile: Mail: Current Location: Preferred Location: Total Experience: Relevant Experience on MS SQL DBA: Notice Period: Current Company: Current CTC: Expected CTC: PF Available: YES/NO Responsibilities Design and implement robust infrastructure solutions to support business applications. Oversee the administration and optimization MS SQL Server and databases. Provide technical expertise in database performance tuning and troubleshooting. Collaborate with cross-functional teams to ensure seamless integration of infrastructure components. Develop and maintain documentation for infrastructure configurations and procedures. Ensure high availability and disaster recovery solutions for critical systems. Conduct regular security assessments and implement necessary measures to protect data integrity. Lead infrastructure projects from conception to completion ensuring timely delivery and quality. Monitor system performance and proactively address potential issues. Provide guidance and support to junior team members. Stay updated with the latest industry trends and technologies to drive innovation. Work closely with stakeholders to understand business requirements and translate them into technical solutions. Contribute to the continuous improvement of infrastructure processes and standards. Regards, Dinakaran CIS - TAG Cognizant

Manage and support HPC infrastructure for Windows environments; automate, monitor, and provide L3 support for technical users. Required Candidate profile Skilled in Windows admin, automation, performance tuning, and user support with HPC knowledge.

We are 3PILLAR GLOBAL We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindsets core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond. In 2024, 3Pillar Global India was named a “Great Place to Work” for the seventh year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team Key Responsibilities: Providing L2 & L3 Support around Tickets reported from Production Environments Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools Support microservices-based applications running in Docker and Kubernetes environments Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures Work with cross-functional teams to identify long-term solutions and enhance system stability Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes Minimum Qualifications: Must Have Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS) Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms Practical experience with Docker and Kubernetes Good understanding of microservices architecture, APIs, and log debugging Strong analytical and problem-solving skills with keen attention to detail Excellent communication and collaboration skills to work across technical and non-technical teams Benefits A competitive annual salary based on experience and market demands Flexi-timings Work From Anywhere Medical insurance with the option to purchase a premium plan or HSA option for your entire family Regular Health check-up camps arranged by the company Recreational activities (Pool, TT, Wii, PS2) Business casual atmosphere #LI-Remote #LI-PR

Job Title: Production Support Engineer Experience: 3+ Years Location: Remote (Work from Home) Shift: Rotational Shifts (Morning & Afternoon) Compensation: Night Shift Allowance applicable Work Schedule: Follows Client Calendar Job Summary: We are seeking a skilled and dependable Production Support Engineer with 3+ years of experience in Oracle PL/SQL development and production environment support. The ideal candidate should have hands-on expertise in resolving production incidents, managing job workflows, and performing root cause analysis using tools like Control-M , Sumo Logic , and Dynatrace . This is a remote role with rotational shift timing (morning and afternoon), aligned with the client's operational calendar. Key Responsibilities: Provide day-to-day support for critical production systems in a 24/7 environment. Develop and troubleshoot PL/SQL scripts (joins, loops, exception handling, functions, procedures). Monitor and manage job workflows using Control-M . Conduct log analysis and system performance monitoring using Sumo Logic and Dynatrace . Perform root cause analysis and ensure rapid resolution of incidents and issues. Automate routine support tasks using Bash scripting on Linux/Unix systems. Maintain proper documentation through JIRA and Confluence . Collaborate with cross-functional teams to ensure minimal downtime and high system availability. Technical Skills Required: Database: Oracle PL/SQL Queries, Joins, Exception Handling, Functions, Procedures, Packages Monitoring Tools: Control-M, Sumo Logic, Dynatrace Scripting & OS: Bash scripting, Linux/Unix Collaboration Tools: JIRA, Confluence Desired Attributes: Strong analytical and problem-solving skills in high-pressure production environments. Proactive approach to system monitoring and performance tuning. Experience working in client-facing roles with shift flexibility. Ability to prioritize and manage multiple incidents/tasks simultaneously.

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Noida . We are looking for candidates with 4 + years of strong experience in below skills - Primary Skills - Expert in Windows Server and Active directory Expert in managing Linux management on RHEL 7/8/9. Good knowledge on VMWare and VSAN / NAS. Perform hardware monitoring. Provide L3 support to production. Hands on Knowledge - Backup technology likeRubrik, Veeam, NetBackup Knowledge on Citrix infra will be an added advantage. Sound Knowledge on Security Topics. Advanced troubleshooting skills. Good exp with data center ops for virtualization for Wintel administration & Linux administration Interested candidates for above position kindly share your CVs on nikita.sh @peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Experience in L3 APPLICATION SUPPORT Experience in Alarming Experience in L3 support.

Dear Applicant, Important Points to be noted here before you apply for this job:- This is a 3rd Party Pay-roll opportunity, wherein, the Consultant will be on pay-rolls of Zentek Infosoft and working for our client Infosys and their End Client . Apply ONLY if you are fine to work as a Sub Contractor on 3rd Party Pay-roll . This is a LONG-TERM Opportunity with a Strong Chance of getting converted as Full Time Opportunity with Infosys after few months, subject to your performance . One round of Face-to-face Interview is a MUST for this role. If you cannot go for F2F interview to one of the Infosys DC(Development Centre), please DO NOT apply. This is a HYBRID opportunity and person is expected to work from one of these offices of Infosys - Bangalore, HYDERABAD, Chennai, Pune. Number of Openings* - 5 Total Yrs. of Experience* - Between 6-12 yrs Relevant Yrs. of experience* - 5+ Job Role Teamcenter Support Specialist Detailed JD *(Roles and Responsibilities) • Provide L2/L3 support for Teamcenter PLM application and related services. • Troubleshoot and resolve issues related to Teamcenter client (RAC, AWC) and server components. • Perform user administration, access control management, and role configuration. • Work on incident management, service requests, and root cause analysis. • Collaborate with development and infrastructure teams to resolve complex issues. • Document technical solutions, standard procedures, and create knowledge base articles. • Working knowledge of ITK, SOA, and basic customizations is a plus.. • Familiarity with CAD integrations (NX, SolidEdge, etc.) is advantageous. • Experience with PLM issue tracking and ticketing tools (ServiceNow, Remedy, etc.) • Ability to work in shifts or provide on-call support as needed For faster feedback on your profile, kindly send you profile to Abhishek.Sharma@ZentekInfosoft.com and be assured of feedback with-in maximum 24 hours.

Greeting From Peoplefy !! Shift: Rotational Mode: Hybrid Job Summary Sr. System Engineer Core Splunk Admin Linux Operating System Secondary Skills- • Any Cloud Experience Total (Min & Max)- 7-10 years - Min 6 Years relevant Shifts /Work timings- 24*7 shift WFO-all 5 days Skills Required- Linux, Unix, VMware, Ansible, L3 level support Good to have- Any cloud Location-Pune, Bangalore, Hyderabad Interested Candidates can share their updated cv on asha.ch@peoplefy.com

Job Title: System & security support engineer L2/L3 Base Location: Bangalore Work Mode: Remote Experience Required: 5+ Years Job Summary: We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations . The ideal candidate should have hands-on experience in monitoring, troubleshooting, and securing enterprise systems. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms. Key Responsibilities: Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks. Monitor and respond to incidents related to system performance, availability, and security. Troubleshoot hardware, software, and network-related issues in a timely manner. Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies. Maintain system documentation, configurations, and change logs. Support patch management, endpoint protection, and compliance initiatives. Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning. Required Skills: Minimum of 5 years of experience in System/Support Engineering with exposure to Cybersecurity . Strong knowledge of Windows/Linux servers , Active Directory , and network protocols . Experience with security monitoring tools , SIEM , and incident response processes . Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems. Proficient in troubleshooting Tier 2/3 technical issues across infrastructure and application layers. Strong communication skills and the ability to collaborate effectively across teams. Good to Have: Industry certifications such as CompTIA Security+ , CEH , Microsoft Certified , or Cisco Security certifications. Experience with cloud security practices (AWS, GCP, or Azure). Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira). Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks. Tech Stack: Operating Systems: Windows, Linux Security Tools: SIEM, EDR, IDS/IPS, Antivirus Networking: TCP/IP, DNS, VPN, Firewall configurations Systems & Platforms: Active Directory, VMware, Cloud (AWS/GCP/Azure) Support Tools: ServiceNow, Jira, Remote Desktop, SSH Scripting: PowerShell, Bash, Python (preferred)

Fiserv Signature Platform Support Engineer Experience: 3.3 to 9 years Location: Mumbai / Bangalore We are hiring experienced professionals for L2/L3 support on Fiserv Signature platform . This is a managed services role requiring on-call support for high-priority incidents. Key Responsibilities: Provide L2/L3 support across Signature CBS modules Troubleshoot platform issues and ensure system stability Perform RCA, patching, upgrades, and release deployments Collaborate with cross-functional teams for issue resolution and integrations Must-Have Skills: 2+ years of Fiserv Signature platform experience (CBS, CRS, Branch Teller, Evolution Microservices, Communicator, Frontier Reconciliation) Strong in platform configuration and incident/problem management Hands-on with AppDynamics , Splunk , Oracle , and SQL Knowledge of ITIL (Incident, Problem, Change Management) Excellent troubleshooting, documentation, and communication skills

Support advanced Network protocols, including the provision of Virtual Local Area Networks Expertise in Aryaka SDWAN / ISP Circuit Understanding of Routers, Switches, Palo Alto Networks PA Series and Panorama, F5 BIG-IP, Aruba Instant and SolarWinds

We are looking for a talented and experienced PL/SQL Developer to join our team. The ideal candidate should have a strong foundation in Oracle PL/SQL programming , excellent problem-solving skills, and the ability to manage and support applications through their full lifecycle. Key Responsibilities: Design, code, test, and debug Oracle PL/SQL programs including packages, procedures, triggers, and functions Optimize and tune complex SQL queries and PL/SQL blocks for performance Perform code reviews , root cause analysis, and issue resolution in production environments Participate in requirement analysis , technical documentation, and system design Collaborate with cross-functional teams for development and support Maintain and enhance existing PL/SQL applications and scripts Provide L2/L3 application support , manage incidents and changes Work within Agile/Scrum framework and contribute to sprint goals Support deployment, risk mitigation, and project flow coordination Required Qualifications: Bachelor's/Masters degree in Computer Science, IT, or relevant discipline 6–10 years of hands-on experience with PL/SQL and Oracle databases Strong in SQL tuning , debugging, and exception handling Exposure to Unix/Linux environment and shell scripting is a plus Experience in SDLC, Agile methodologies , and version control systems Good communication, documentation, and client interaction skills

Overview of the Role The Support Engineer plays a critical role in maintaining the operational stability and efficiency of the company's IT services. This position is pivotal in ensuring seamless incident and change management processes, contributing significantly to HCLTechs commitment to delivering high-quality service and innovative solutions to its clients. Detailed Responsibilities Provide expert support for complex incidents, ensuring timely resolution and minimal impact on business operations. Manage change management processes, including planning, implementation, and monitoring of changes. Utilize advanced SQL skills to analyze and troubleshoot data issues, contributing to data accuracy and integrity. Apply Unix expertise to support and maintain system performance, ensuring optimal functionality. Communicate effectively with team members and stakeholders to deliver clear updates and ensure alignment on project goals and timelines. Skill Requirements Proven experience in support roles, with a strong track record in incident and change management. Advanced proficiency in SQL, with the ability to write complex queries and scripts. Expertise in Unix operating systems, with hands-on experience in system administration and troubleshooting. Excellent communication skills, with the ability to convey technical information to diverse audiences. Other Requirements (Optional) Experience with ITIL or similar frameworks is a plus. Certifications in SQL or Unix system administration would be advantageous. Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

Primary Skills: AWS Code Pipeline, AWS Code Build, AWS Code Deploy, CI/CD, JAVA Optional skills: Gradle, Maven, JavaScript, GitHub, Elastic Container Registry, Splunk, SonarQube, CloudWatch, IntelliJ IDEA, COBOL, JCL, DB2 Role & responsibilities Must possess hands-on experience working in an applications production support/application development environment. They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets. Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company. The role is to maintain, control and support the applications on the production lines. Technical support and maintenance activities for the applications. Daily tasks to be performed: Working with the client's processes (incident, problem, change management). Communicating and working closely with the users and the client. Daily meetings with the team, occasional meetings with the client. Problem analysis and documentation. Performing root cause analysis. Source code analysis. Creating bug fix, releases and upgrades for the applications. Occasionally configuring and optimizing the application and infrastructure. Responsible for monitoring and responding to open tickets submitted through an incident management system. Troubleshoot and escalate alerts that cannot be resolved to appropriate section. Prioritize and handle service requests and incidents. Progress issues and provide relevant information for troubleshooting or for clarification. Identify opportunities for process improvement and contribute to departmental initiatives. Responsible for improving and documenting the technical processes around application support (using Confluence). Work collaboratively with Account Managers on change requests, managing issues and establishing priorities. Handle late night and weekend emergency support on as required. Resolve system problems during non-business hours or backlogs by providing off-hours support as needed. Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team. Develop scripts works with team to automate repeatable manual tasks. Responsible for troubleshooting and resolving application.

Appian, L2/L3 certified, Agile, Support

About us: Befree is a leading provider of accounting and finance outsourcing solutions across the globe. For nearly 18 years, we have been delivering better efficiencies and higher profit margins for thousands of accountants and finance professionals worldwide. We combine our deep industry knowledge with technology and automation to co-create innovative and customized yet scalable outsourcing and automation solutions. Befree is an ISO - 27001 certified company and GDPR compliant, making our offices and systems on par with international best practices for information security management. Visit our website to learn more about our amazing culture and employees: https://befreeltd.com/ Role: System Administrator We are seeking a skilled Network, Firewall, Security, and Server Administrator to manage and secure our IT infrastructure. You will be responsible for configuring and maintaining network systems, firewalls, servers, and implementing robust security measures to safeguard company assets. Responsibilities : Network Administration: Design, configure, and maintain secure network infrastructures. Firewall Management: Manage firewall policies, updates, and monitor for vulnerabilities. Server Administration: Configure, monitor, and maintain physical and virtual servers (Windows/Linux). Security Management: Implement and enforce security measures to protect against cyber threats, including managing VPNs, IDS/IPS systems, and endpoint security. Conduct regular system and security audits to ensure compliance and detect vulnerabilities. Troubleshoot and resolve network, server, and security issues. Manage backups, disaster recovery plans, and data integrity procedures. Stay updated on emerging technologies in network, server, and security management. Qualifications and Experience : Bachelor's degree in IT, Computer Science, or related field (preferred). 3+ years of experience in network, firewall, security, and server administration. Strong knowledge of server management (Windows/Linux), firewall technologies, VPNs, IDS/IPS systems. Experience with server virtualization, backup technologies, and disaster recovery planning. Familiarity with security protocols, risk management, and compliance frameworks Relevant certifications (e.g., CCNA, CISSP, MCSA) are a plus Key Skills Excellent problem-solving and troubleshooting abilities Strong communication and documentation skills Ability to work independently and in a team environment Job Location, Work Timings and Work Model : Bangalore Full time 7.30 am to 4.30 pm IST

5 + Years of experience with OMS & (eCommerce and/or OMS) domain . Should have good End to End knowledge of various Commerce subsystems

Key Requirements / Responsibilities Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN). Provide Level 2 and Level 3 support for the system within agreed service levels Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products Support IGA tool integration with critical applications and infrastructure Assist stakeholder teams as required, coordinate with product engineering team Resolve technical issues through debugging, research, and investigation. Understands of below IGA concepts User Lifecycle Management, Provisioning, and Reconciliation Auditing, Reporting, and user activity Monitoring Access Certification SOD Java/J2EE and knowledge on SQL Strong communication skills, both verbal and written Must be able to thrive in a fast-paced, high-energy environment Ability to work independently, adapt quickly, and maintain a positive attitude Troubleshoot and maintain user onboarding workflows and role provisioning Ability to perform Root Cause Analysis and suggest solutions to avoid errors Support onboarding of application and platform users. Monitor IAM platform components and resource Provide IAM support to end users. Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues. Should be a good team player to work on a competitive environment Must have experience in Application Onboarding Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen Perform systems analysis and tuning to insure optimal infrastructure response

Basic Qualifications: Minimum 11 years of professional experience in IT, with at least 8 years in cloud technologies. Over 3 years of experience in management roles with Strong organizational and project management skills. Proven track record of designing and implementing highly reliable cloud solutions for large enterprises. Preferred Qualifications: Familiarity with integration and automation tools like Boomi and iPaaS. Relevant industry certifications in iPaaS platforms, cloud technologies, or Java programming. Experience in a similar role within a technology-driven organization. Exceptional problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment. Continuous learner with a passion for keeping up with industry trends and advancements. Familiarity with monitoring tools like Datadog, Prometheus, Grafana Technical Skills: Certified & Hands-on expertise with AWS, Azure (preferred), and GCP. Extensive experience in disaster recovery and business continuity design. Proficiency in cost optimization strategies for cloud infrastructures. Strong expertise in DevOps practices, containerization, and VPC configurations. Experience in managing and developing a team, providing clear direction and support. Strong background in Linux administration. Responsibilities: Design, implement, and manage highly reliable cloud solutions for large enterprises. Develop, Lead and execute disaster recovery and business continuity planning and execution. Optimize cloud infrastructure costs and manage budgets effectively. Optimize cloud infrastructure for performance, reliability, and cost efficiency. Lead and oversee DevOps practices including containerization, VPC configurations, and CI/CD pipelines. Lead efforts to automate infrastructure and processes using Python, Shell scripting, and serverless technologies. Collaborate with customers to translate business needs into technical/architectural solutions Provide strong leadership and direction to a new team, fostering growth and development. Leverage tools such as Boomi and/Or iPaaS for integrations and process automation. Maintain and enhance the cloud infrastructure using AWS, Azure (preferred), and GCP. Utilize tools like Boomi and iPaaS for integration and automation. Implement serverless solutions, including AWS Lambda, to enhance system performance. Willing to work in rotational 24x7 shift and Lead L1/L2/L3 activities

Job Summary: We are seeking a highly skilled and experienced MySQL Database Administrator to join our dynamic technology team. The ideal candidate will be responsible for the performance, integrity, security, and availability of our MySQL database systems. This role requires a proactive individual with a strong understanding of database administration principles, excellent problem-solving skills, and the ability to work independently and collaboratively. You will be involved in all aspects of database management, from design and implementation to maintenance and optimization. Responsibilities: Database Administration: Install, configure, administer, and maintain multiple MySQL database environments (production, staging, development). Performance Tuning and Optimization: Monitor database performance, identify bottlenecks, and implement effective solutions to optimize query performance, storage, and overall system efficiency. Backup and Recovery: Develop, implement, and test robust backup and recovery strategies to ensure data integrity and business continuity. Security Management: Implement and maintain database security measures, including user access control, auditing, and vulnerability management, in compliance with security policies. Schema Management: Design, implement, and manage database schema changes, including table creation, modification, and indexing, while ensuring data integrity and application compatibility. Troubleshooting and Issue Resolution: Diagnose and resolve database-related issues in a timely and efficient manner, including performance degradation, connectivity problems, and data inconsistencies. Replication and High Availability: Implement and manage MySQL replication topologies (e.g., master-slave, group replication) and other high availability solutions to ensure system uptime. Automation: Develop and implement scripts and automation tools for routine database administration tasks, such as backups, monitoring, and deployments. Collaboration: Work closely with development teams, system administrators, and other stakeholders to understand application requirements and provide database support. Upgrades and Migrations: Plan and execute database upgrades and migrations with minimal downtime. Staying Current: Keep abreast of the latest MySQL features, best practices, and security updates. Required Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5-6 years of hands-on experience as a MySQL Database Administrator. Should have a minimum of 2-3 years of experience in managing MySQL databases in Cloud (AWS - RDS/Aurora) & on-premise environments. Strong understanding of MySQL architecture, internals, and storage engines (e.g., InnoDB, MyISAM). Proven experience in performance tuning and optimization techniques, including query analysis, index optimization, Parameters and server configuration. Solid experience with database backup and recovery procedures, including point-in-time recovery. In-depth knowledge of database security principles and best practices. Proficiency in writing and debugging SQL queries and stored procedures. Experience with MySQL replication technologies and high availability solutions. Familiarity with Linux/Unix operating systems. Experience with scripting languages such as Bash or Python for automation tasks. Excellent analytical and problem-solving skills with strong communication and collaboration skills. Ability to work independently and manage multiple tasks effectively. Preferred Skills: Experience with cloud-based database services (e.g., AWS RDS & Aurora MYSQL, Azure Database for MySQL, Google Cloud SQL). Familiarity with database monitoring tools (e.g., Monyog, Prometheus, Grafana, Nagios etc.,). Experience with database migration tools and techniques. Knowledge of DevOps practices and CI/CD pipelines will be an added advantage. Relevant MySQL certifications (e.g., Oracle Certified Professional, MySQL Database Administrator) will be an added advantage.

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

ONLY APPLY IF YOU ARE FINE WORKING IN BANGALORE LOCATION 4+ years of Experience with ReactJS workflows Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript. Familiarity with JavaScript frameworks like React, NodeJS, Redux and Saga and server-side languages Java. Staying abreast of developments in web applications and programming languages. Ensure the ability of handling end to end development owning the task Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders Good problem-solving skills. Ability to troubleshoot and debug, employ the latest technology to rebuild the legacy apps Proficient understanding of code versioning tools Git Collaborate with Engineering team across locations to design and launch new features Good to have - Any database technology as MySQL, Oracle, DB2, Informix Good to have - Designing and developing APIs Tools - Postman, Development IDE, GitHub, Docker, JIRA, Salesforce, ServiceNow...

Purpose of this position - The Support Expert (3rd Level Support SW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support SW/HW) impacts in these main areas: • Effective and customer-oriented expert support concerning complex issues for the focused products • Monitoring and acceptance of allocated Cases routed from L2 to L3 Support,, fulfilling internal OLAs and customer SLAs to drive customer satisfaction • Detailing of customer requests forwarded from L2 Support and identification of the most effective solutions for customers problems in MS Dynamics Tool • Detailed problem analysis, remote identification of a solution (via phone, e-mail, remote or visual support) and documentation in the Field Service and Support Management System (TopDesk / Dynamics) • Regular communication of status and solutions for requests via the Field Service and Support Management System • If required, provision of on-site support (troubleshooting, complex solutions, answering very complex technical customer questions) to solve very complex problems • Documentation of problem-related solutions with the help of knowledge articles, error tree updates, etc. • Providing know-how via (online) trainings, knowledge articles, documentation reviews etc. • Identification and categorization of customer inquiries that require further support and forward them to the respective specialist (Level 4 in R&D, Integration, Quality) in case of product change requests, upgrades, quality matters, etc. • Central point of contact to involve further non-service experts (Level 4) like Quality, R&D, OEMs and management of interaction and sparring with those • Contribution to continuous product improvements by raising quality notifications or change requests • Constant optimization of end-to-end support workflows, governance and tools through consolidation of customer feedback and initiation of corresponding action • Driving escalations to resolution The Support Expert (3rd Level Support - GDM) closely cooperating with • Global: Training, Knowledge & Technical Communication, R&D, Product Quality • Regions: Tech Expert (2nd Level Support) Requirements: Personality / Skills / Professional Qualification & Experience • Engineering degree in Computer/IT/Electronics/Electrical with many years professional experience in technical service in various support levels • Minimum 5-6 Years experience in SW support is required Regards, Kajal Khatri Kajal@beanhr.com