199 L3 Jobs - Page 6

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Payments Support Tech Lead L3 8+yrs exp Experience in one of the Payments products like GPP, VolPay, Finacle etc.. Provide L3 support for BACS Clearing, Swiss Clearing apps, and new AIT (T2) application onboarding, resolving technical issues.

Key Responsibilities Should have experience on IdentityNow SaaS solution L2/L3 support Will be responsible for applications onboarding Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls. Partner with Product Management to ensure your team has clear tactical and strategic backlogs Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt Recruit, coach, develop, and motivate high performing engineers Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers An exceptional mentor and leader with a passion for continuous improvement Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM) Experience in technologies, such as Java, Ldap, RDBMS and Linux. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using java or other major scripting languages. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Automating of manual tasks performed by administration team. Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion. Troubleshoot IdentityNow Issues Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 3-5 years experience Skills Expertise: IdentityNow managed support experience and application onboarding Knowledge on Java, Scripting knowledge like PowerShell, Perl etc. Good soft skills i.e., verbal & written communication, technical document writing etc. Exposure to global security standards e.g., PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale. Customer orientation skills.

Role & responsibilities 1. CCNA/CCNP Certification 2. Understanding about enterprise large IT network & security devices 3. Hands-on Experience in deployment of large enterprise networking 4. Understanding about L3 switching, routers, UTM firewall, Load balancer and other supporting network devices 5. Experience in Network monitoring tools deployment and management 6. Understanding of MPLS, VPN, Site-2-Site tunnel, Proxy servers, SMTP Gateway, 7. Understanding of Any cloud networking concepts and experience of their management 8. Participation of the creation and maintenance of available documentation regarding processes, network mapping, and network configuration. 9. Escalation Management - internal and external 10. Excellent knowledge of best practices around Network management, control and deployment Preferred candidate profile Candidates with proven experience working with network support and security modules along with CCNA certification and exposure in Palo Alto firewall and Azure cloud are strongly preferred. Candidates who can join immediately / within 30 days would be strongly preferred

Role & responsibilities JD: This position is for a core team member at best a Technical Lead” NOT “Soc Manager” to supplement the firm’s growing cyber security monitoring function, starting from 5 to max 10yrs of experience having hands on L3/Engineering level work in most recent projects. The candidate will join a team currently responsible for: Providing first level response for security events including but not limited to intrusion detection, malware infections, denial of service attacks, privileged account misuse and network breaches. The event management includes triage, correlation and enrichment of individual events to either rule out as false positive, trigger standard detective and corrective responses, or escalating as a security incident. Improving the service level for security operations and monitoring. Creating and maintaining system documentation for security event processing. Expand the usage of security monitoring tools to improve the security of the environment based on business use cases or changes in threat landscape, root causes from security incident response, or output from security analytics Monitoring the Security Information and Event Management (SIEM) platform for security alerts. Providing metrics and reports around security monitoring by designing dashboards for asset owners and management consumption. Leveraging existing technologies within the organization to expand the scope of coverage of the security monitoring service. Provide technical and thought leadership within SOC by: o Teaching other SOC Analysts about both traditional and unconventional ways to detect, analyze, and mitigate security incidents and other anomalies o Regularly recommending new SOC practices and approaches to address program and process improvement Performs analysis duties, including: o Review of available logs to confirm there are adequate quantities and content to usefully provide Security Monitoring o Triage SIEM alerts to determine False Positive, Incident, or Technology Misconfiguration o Perform research at the request of Incident Response teams Perform case management activities to ensure successful BAU Security Monitoring Operations, including: o Documenting case activities in the system of record o Documenting current case notes sufficient for effective shift handover, as well as reviewing current status via teams, email or phone call o Engaging in all forms of communications (e.g. phone calls, instant-messaging, web page updates) to ensure cases are efficiently investigated by all approved parties, regardless of what company, department, or team to which they are a member Author Standard Operating Procedures (SOPs), such as: o Incident detection “use case” needs, logic, and implementation methods o “use case” alert triage workflows o Training documentation o Recommending, then implementing approved program improvements Reviews and analyzes complex data and information to provide insights, conclusions and actionable recommendations. Provides direction and guidance on reports and analyses and ensures recommendations are aligned with customer/business needs and capabilities. Ensures that all significant security concerns are addressed. Recommends course of action to mitigate risk and ensures that appropriate standards are established and published.

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner Job Duties: You will be reporting to the Manager, Technical Support. You will work from the Pune office in a hybrid shift. You will serve as contact for external customers by answering technical support telephone calls and emails. You will answer questions and troubleshoot issues related to use of SaaS software applications. You will be an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method. You will assist internal groups with technical issues and inquiries. You will set up test environments to verify reported software bugs and record in our issue tracking system - Jira. • You will clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce. You will Create support documentation to be used internally and for customers. You will individually do case management, Service level agreement and C-SAT goals. Skills - A minimum of 2+ years relevant professional experience providing direct technical support to external customers by phone and electronically Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities. Work collaboratively with willingness to listen and work in fast-paced challenging environment. You should be able to prioritize, manage, multi-task and implement cross-functionally. Preferred Qualifications: Good-to-Have (Added advantage). Conversant with working with XML. Conversant with API. Database knowledge. Knowledge of Sales Tax (VAT & Use Tax). Experience in ERP Domain. Experience with Product based company. Experience with SaaS-based solutions. Experience with tracking tools like Salesforce & Atlassian Jira.

Mandatory Exp: Python automation,L2/L3 networking

Role: Senior Engineer Experience: 12+ years Budget: Max 35 LPA Must Have: Networking & IT Infrastructure, Cisco, Checkpoint, Data Network. Location: Bangalore Imm to 30 Days

Job Summary: We are seeking an experienced and technically proficient Desktop Support Engineer with 45 years of hands-on experience in providing IT support in a mixed voice and non-voice environment. The role involves end-user support, issue resolution, and proactive system management to ensure minimal downtime and high end-user satisfaction. Key Responsibilities: Deliver L1 and L2 desktop support (remote and on-site) for end-users across the organization. Handle technical support queries via voice (phone), email, chat, and ticketing systems. Troubleshoot issues related to hardware (desktops, laptops, printers), OS (Windows/macOS), and applications (MS Office 365, VPN, etc.). Support users in Active Directory (user creation, password resets, permissions). Handle software installations, system upgrades, and patch management. Set up, configure, and manage new user workstations and peripherals. Provide technical support for VoIP systems, headsets, and call-routing software (if applicable). Maintain documentation of all incidents and service requests in ITSM tools like ServiceNow, Remedy, or Zendesk. Collaborate with other IT teams for escalated issues and infrastructure support. Ensure timely resolution of tickets as per defined SLAs and maintain high user satisfaction. Support MDM, antivirus, and security tools. Educate users on IT policies, basic troubleshooting, and best practices. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or equivalent. 4–5 years of experience in desktop support, with exposure to voice-based technical support. Strong knowledge of Windows 10/11, Office 365, Outlook, Teams, VPNs, and basic networking (TCP/IP, DNS, DHCP). Experience with remote support tools (AnyDesk, TeamViewer, RDP). Working knowledge of Active Directory, Exchange, and basic PowerShell commands. Excellent communication skills (both verbal and written); clear, courteous, and confident phone presence. Experience handling support calls and working in ticket-based environments. Ability to multitask and prioritize under pressure in a fast-paced environment. Preferred Qualifications: ITIL Foundation certification or knowledge of ITIL processes. CompTIA A+/N+, Microsoft MCSA or MD-100/MD-101 certification. Familiarity with VoIP systems and softphone troubleshooting. Experience in BPO/KPO/ITeS environments is a plus.

International Voice Process Experience - 1 year min in Int. Technical Voice Process CTC-Upto 6 LPA Any Graduate Location - Bangalore/Pune Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478 / genesisanugrah@gmail.com Perks and benefits Salary+Incentives+Night Shift Allowances Both Cabs

Role & responsibilities : • Provide day-to-day operational support, including maintenance and resolution of high-priority incidents and problems across network and security domains. • Operate and maintain LAN/WAN infrastructure, ensuring optimal performance and minimal downtime. • Troubleshoot and resolve complex issues related to switching, routing, and network connectivity. • Conduct installation, configuration, and support for Cisco switching platforms including Cisco 3750, 4500, 4900, and 6500 series. • Administer and maintain Cisco Meraki wireless networks and associated controllers. • Perform hands-on Cisco ISE (Identity Services Engine) operations: • Manage internal/external CA certificates. • Configure EAP-TLS, HTTPS, and SCEP-based authentication. • Execute software upgrades, patches, and high-availability setups. • Integrate ISE with Active Directory, LDAP, and MDM solutions. • Plan and manage deployments of switches and Wi-Fi infrastructure, including Aruba switches and wireless solutions. • Support advanced networking setups including load balancers (preferred). • Analyze bandwidth requirements and system dependencies to support capacity planning and scalability. • Provide recommendations to L4 engineers or subject matter experts on improvements and upgrades. • Evaluate third-party vendors and network services for quality and performance improvements. • Maintain comprehensive documentation and ensure effective communication with internal stakeholders and end-users. Preferred knowledge, skills, and abilities: Essential Hard Skills: • Strong experience in enterprise network operations, including LAN/WAN, switching, and wireless technologies. • Proficiency in Cisco and Aruba networking environments. • In-depth knowledge of Cisco ISE and its integration in enterprise environments. • Familiarity with network authentication protocols and best practices. • Strong troubleshooting and analytical skills with attention to detail. • Excellent verbal and written communication skills. Preferred Skills: • Cisco Certified Network Professional (CCNP) Required/Recommended • Cisco ISE Specialist Certification – Optional but preferred • Additional vendor certifications (Aruba, Fortinet, etc.) – Added advantage

Job Description: QA Automation Engineer (Python) Summary We are looking for a skilled QA Automation Engineer with expertise in Python-based test automation and a strong understanding of Object-Oriented Programming (OOP) concepts. The ideal candidate will have hands-on experience with test automation frameworks (Pytest, Robot, Behave) and a solid background in Linux environments. Knowledge of traffic generators (Ixia, Spirent) and Layer 2/Layer 3 protocols testing is a plus. This role requires a detail-oriented professional who can design, develop, and execute automated test suites to ensure software quality and reliability. Key Responsibilities Develop, maintain, and execute Python-based automated test scripts for functional, regression, and performance testing. Apply OOP concepts to build modular, reusable, and scalable test frameworks. Work with Pytest, Robot, or Behave to design and enhance test automation frameworks. Execute tests on Linux-based systems and troubleshoot environment-related issues. Collaborate with development teams to identify, report, and track defects. Integrate automated tests into CI/CD pipelines for continuous validation. Conduct Layer 2/Layer 3 protocols testing (e.g., Ethernet, VLAN, IP, TCP/UDP, routing protocols). Utilize traffic generators (Ixia, Spirent) for network performance and stress testing (preferred). Document test cases, results, and automation processes. Required Skills & Qualifications Proven experience in QA automation with a focus on Python-based test development. Strong knowledge of OOP concepts (Classes, Inheritance, Polymorphism, etc.). Hands-on experience with Pytest, Robot Framework, or Behave. Proficiency in working with Linux/Unix environments. Familiarity with networking protocols (Layer 2/Layer 3) and related testing methodologies. Analytical mindset with strong debugging and problem-solving skills. Experience with CI/CD tools (Jenkins, GitLab CI, etc.) is a plus. Nice to Have Exposure to traffic generators (Ixia, Spirent, etc.). Knowledge of REST API testing and Selenium for web automation. Understanding of containerization (Docker, Kubernetes).

Supervise and train mobile repair technicians Assign tasks and monitor performance Oversee the repair process, from diagnosis to completion Ensure repairs are completed efficiently and to high-quality standards Manage inventory of parts and tools Required Candidate profile Candidate must have some prior experience in Quality Checking/Repairs of mobile handsets. Candidate must have basic excel knowledge. Candidate with Similar Work Experience preferred. Perks and benefits Best in the industry

Oversee daily Ops, including scheduling, resource allocation, & smooth workflow Service Quality & Standards Process Improvement Customer Satisfaction Service Quality & Standards Performance Monitoring Compliance Collaboration Reporting & Analysis Required Candidate profile Candidate must have Technical Skill of Mobile Repairing Excel knowledge. Team Leadership & Development Problem-Solving Communication Organizational Skills Communication Analytical Skills Perks and benefits Best in the industry

Responsible for Quality Checking/ Repairs of Mobile Handsets. Work on in-house software for mobile handsets grading. Required Candidate profile Candidate must have some prior experience in Quality Checking/Repairs of mobile handsets. Candidate must have basic excel knowledge. Candidate with Similar Work Experience preferred. Perks and benefits Best in the industry

1-2 years of experience in mobile device repair. Strong experience of mobile device hardware and software. L2, L3 Repairing must have knowledge. All practical knowledge like, Assemble/ Dissemble, Folder change must mandatory. Required Candidate profile Candidate must able to work on software or computer 12th Pass is mandatory Candidate should be punctual Perks and benefits Best in the industry

Automation Engineer (WLAN) Experience as a Python Developer, with expertise in test automation using Pytest/PyATS/Robot Framework. Strong knowledge on Flask framework and API automation. Knowledge in Version control systems (e.g., Git). Strong Experience in L2/L3 Networking/Wireless protocols

We are looking for "Advanced Identity Cloud Solution Lead" with Minimum 10 years experience Contact- Yashra (95001 81847) Required Candidate profile Exp in ForgeRock Identity Cloud, ForgeRock Identity Platform, PingOne Advance Identity Cloud.exp in managing the Operation team, being an L3 escalation contact, worked as L4 support on the Vendor side

- Experienced with LAN, WAN, and WLAN - Exp with routers and switches - DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, and Metro Ethernet, remote-access VPNs, firewall, site-to-site VPN -Experience in cyber security is highly preferred CCNA/CCNP Required Candidate profile - Min exp- 1 to 3 years - hands-on exp as a network administrator on different vendor products - Exp in core routing & switching design principles -Whatsapp cv- 7506760448

We are seeking an experienced Infra. Architect with 8 to 10 years of experience in IBM AIX Admin and a strong background in Retail Banking. The role involves designing implementing and maintaining infrastructure solutions to support our banking operations. The position is hybrid with day shifts and does not require travel. Responsibilities Key Responsibilities Multiple years experience in a large sized 5000 complex infrastructure environment Automate your way out of everything Understanding of the AIXSolaris Operating System or RHCSARHCE Certified Experience with automation tooling preferably Ansible Automation Platform AAP Security and Compliance on LinuxUnixplatform Experience with Security tooling preferably CyberArk Provisioning tools Satellite and Spacewalk Knowledge and experience with Scrum Agile working You are resourceful flexible analytically strong and when needed critical Excellent communication skills both verbal and written High proficiency in speaking reading and writing English Experience in one of the scripting languages like Bash Python Ruby Perl Configuration Management desired state of mind Authorization tooling Cyberark RHDS Centrify Backup and restore TSM Veeam SAP HANA Solaris and Oracle Linux skills

Network Administrator - Bengaluru (Sampangiramnagar) Experience in Routing, Switching, Wireless, Firewalls and load balancer. Experience in working on features like NAT, IPSEC, HA, IDS/IPS Experience in working on Firewalls Checkpoint, Cisco ASA, Fortinet Experience in working on Cisco Routers and L2/L3 Switches (Catalyst , Nexus), Multi vendor switches (brocade, etc) Help in Design and deployment of networks. Relevant experience of 6-8 yrs as network administrator role in large enterprise network. • Candidate with CCNA Certified is preferred • Hands-on experience in configuration of switches, routers, virtualised n/w, MPLS, ILL, sdwan, network monitoring tools, firewalls, proxy, etc. ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC: Interview mode: 1) F2F (In-person) Interview : Jayanagar 2) Client Round - F2F

Role & responsibilities Develop and maintain low-level control plane software in C for network routing systems Configure and implement ACL (Access Control Lists) and QoS (Quality of Service) features Knowledge on CLI or yang / data modelling. Debug system issues through log analysis and troubleshooting. Navigate and enhance legacy codebase Preferred candidate profile Bachelors degree in computer science or a related field. Strong C programming skills and low-level system programming experience Experience with Linux-based networking systems Understanding of networking protocols and concepts (ACL, QoS, routing) Hands on experience in L2/L3 protocols. Background in network device development

Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies. Key Responsibilities: Team Leadership and Mentoring: Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support. Develop and deliver training programs to enhance the skills and knowledge of the NOC team. Conduct performance evaluations, set goals, and offer ongoing feedback to team members. Advanced Network Support: Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs. Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary. Ensure efficient management and support of network infrastructure, including both hardware and software components. Incident and Problem Management: Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution. Lead root cause analysis efforts for recurring issues and implement long-term solutions. Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management. Escalation Management: Develop and manage escalation procedures to ensure the swift handling of critical network issues. Coordinate with senior management and stakeholders for complex or unresolved issues. Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements. NOC Operations Management: Oversee day-to-day NOC operations, ensuring high levels of service availability and performance. Implement and manage operational procedures to maintain effective network monitoring and incident response. Ensure adherence to service level agreements (SLAs) and operational standards. Network Design and Optimization: Assist in planning and designing network architecture and infrastructure upgrades. Evaluate and recommend improvements to network performance, security, and scalability. Conduct capacity planning and performance tuning to ensure optimal network operations. Documentation and Reporting: Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities. Prepare and present regular reports on network performance, incidents, escalations, and resolutions. Ensure compliance with internal and external documentation and reporting standards. Customer and Stakeholder Communication: Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions. Provide technical support and consultation to customers and other departments as needed. Manage relationships with vendors and service providers to address network-related issues. Requirements Qualifications: Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment. Technical Skillsets: Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs. Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS). Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others. Proficiency in network monitoring and management tools. Experience with network design, optimization, and troubleshooting. Soft Skills: Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred): Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.

You must know Microsoft technologies such as AD, DNS, IIS, FTP, Terminal Server, backup and restore technologies, network technologies, and troubleshooting for O365 admin, AWS, Azure, SharePoint, and Intune.

Role & responsibilities Test plans writing and execution, analyzing automation regression and require close collaboration with SW and pre-sales engineers. Thorough knowledge in routing protocols like: ISIS, OSPF, BGP, MPLS/MPLS-TE, L2/L3VPN and L2 protocols (e.g. STP, IGMP snooping). Experience with QA methodology. Experience with traffic generator like IXIA,Spirent For senior engineers, Hands on experience in leading testing of complex features and in mentoring junior QA engineers. Excellent troubleshooting skills and ability to learn new technologies quickly. Preferred candidate profile 5-10Yrs in L2/L3Protocols Testing with Manual Tester Spirent or IXIA is required