6.0 - 9.0 years

18 - 20 Lacs

Bengaluru

Hybrid

Hi all, We are hiring for the role Intune L3 Admin - SIE Experience: 6+ Years Location: Bnagalore Notice Period: Immediate - 15 Days Skills: Mandatory Skills: Intune, Jamf Pro, Ivanti Job Description: Intune L3 Administrator (with Ivanti & JAMF Pro Experience) 6+ years of experience in endpoint management, specializing in Intune (Microsoft Endpoint Manager) . Hands-on experience with Windows Autopilot, compliance policies, and MDM configurations . Strong expertise in Jamf Pro for macOS device management and Intune integration . Experience with Ivanti Endpoint Manager (EPM) for Windows endpoint security and patch management . This position requires working night shifts to ensure smooth operations and support business continuity during off-hours. This is a fully remote working. Scripting skills (PowerShell, Bash, or Python) for automation and troubleshooting. Roles & Responsibilities: 1. Microsoft Intune (Endpoint Management) 2. Mac Management (Jamf Pro & Intune Integration) 3. Ivanti Endpoint Manager (EPM) Administration 4 . Documentation & Process Improvement If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793

Posted 1 month ago

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Administrator - L3 Wipro

4.0 - 6.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver/No Performance/Parameter/Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Posted 2 months ago

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