L2 Technical Support Mobile Banking Production Support

Role Overview: You will be responsible for providing Level 2 (L2) technical support for Mobile Banking production systems. Your focus will be on proactive monitoring, troubleshooting, patch management, and vendor coordination to ensure the high availability of applications. Key Responsibilities: - Resolve production issues raised by customers and bank branches. - Maintain production DC (Data Center) and DR (Disaster Recovery) Web and Application Servers. - Proactively monitor application issues reported by Quality Kiosk and APM teams. - Support integration of new product features with vendor Snapwork for ESB/API. - Manage patch deployment and validation activities in UAT. - Ensure 24/7 application support for Tier-1 Mobile Banking used by 25 lakh+ users. Qualifications Required: - Core Java Certification (preferred) - Optional: Basic knowledge/certification in Android/iOS development, Oracle PL/SQL, Web Services, and APIs Additional Details: The company values individuals with educational qualifications such as MCA (Master of Computer Applications) or equivalent. Your experience level should be classified as Experienced, and the contract type is Permanent. You will be part of the Technology Delivery department. Please note that the Project Management date for this role is April 28, 2025. Role Overview: You will be responsible for providing Level 2 (L2) technical support for Mobile Banking production systems. Your focus will be on proactive monitoring, troubleshooting, patch management, and vendor coordination to ensure the high availability of applications. Key Responsibilities: - Resolve production issues raised by customers and bank branches. - Maintain production DC (Data Center) and DR (Disaster Recovery) Web and Application Servers. - Proactively monitor application issues reported by Quality Kiosk and APM teams. - Support integration of new product features with vendor Snapwork for ESB/API. - Manage patch deployment and validation activities in UAT. - Ensure 24/7 application support for Tier-1 Mobile Banking used by 25 lakh+ users. Qualifications Required: - Core Java Certification (preferred) - Optional: Basic knowledge/certification in Android/iOS development, Oracle PL/SQL, Web Services, and APIs Additional Details: The company values individuals with educational qualifications such as MCA (Master of Computer Applications) or equivalent. Your experience level should be classified as Experienced, and the contract type is Permanent. You will be part of the Technology Delivery department. Please note that the Project Management date for this role is April 28, 2025.