590 L2 Support Jobs - Page 9

JOB RESPONSIBILITIES Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Prepare the Incident post-mortem / RCA(Root cause analysis) report of incidents and share it with a...

Job Summary We are looking for an experienced IT Administrator Lead to oversee IT operations, lead a team of professionals, and ensure seamless delivery of technical support and IT services. The role requires a strong combination of technical expertise and non-technical leadership capabilities to manage daily operations, drive strategic initiatives, and collaborate with internal and external stakeholders. Key Responsibilities: Lead communication and stakeholder engagement with clarity and professionalism. Manage time and priorities effectively in a fast-paced environment. Provide leadership and direction to the IT team, ensuring accountability and growth. Oversee multitasking and balance tea...

Hi, Greetings from Savantis! We are hiring for one of our clients. Please go through the below details and let us know if you are interested in this opportunity. Client: MNC Mode: Full time Employment Position/Title: Experience: 5+ Years Location: Bangalore - WFO Required Qualifications: Provide Level 2 support for BeyondTrust Remote Support solution. Manage users, access controls, and session policies in line with security and compliance standards. Monitor system performance, availability, and logs; proactively identify and resolve issues. Perform regular maintenance, upgrades, and patching of BeyondTrust environments. Collaborate with cybersecurity, infrastructure, and service management t...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...

Job Description We are seeking an experienced BR.NET L2 Support Engineer with strong SQL programming and Microfinance domain expertise. The candidate should have hands-on experience in supporting and maintaining BR.NET, GLOW, or Trucell applications, along with a solid understanding of integrations and disaster recovery processes. Desired Candidate Profile 4-9 years of experience in Application Support role with expertise in L2 support for BR.NET. Strong understanding of Br.NET architecture and its components. Hands on experience with Glow and Trucell

Hi, We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment. Salary & Benefits : Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable) Experience (2yrs & above) - 40k take home per month (Salary not negotiable) Work from office with free transportation for both pick and drop(*25km radius) Should be able to work in night shifts Fixed week offs on saturdays and sundays Should be able to join immediately Required Qualifications 1 year and above of experience in a dedicated role such as Technical Support, IT Helpd...

Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation , office 365 Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software. Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment Troubleshooting network related problems with time line. (Booting issue/ CPU Error) Finding and troubleshooting of monitor...

Required skills: 10+ years of experience as On-Prem Hyperion Administrator as well as EPM Cloud Support Must have Skills- Hyperion Admin tasks for on-prem components like ESSBASE, Planning, FDMEE, HFM, DRM. Proactive maintenance of all the applications across production & non-production environments to ensure availability and resilience Start & Stop of applications across all environments Applying patches across all environments Updating certificates (e.g. SSL, LDAP etc) across applications and across environment Basic knowledge of Unix/Linux commands Hands on L2 and L3 Support experience on Oracle EPM cloud applications PBCS/EPBCS, FCCS, ARCS Work on tickets / queries raised by users Resolv...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest so...

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Dear Candidate We have a Immediate requirement in Technical Support Engineer with strong 3+ experience in SQL & Unix/Linux. Please find below details for the same Requirement : Technical Support Engineer (L2) Experience : 3 to 6 years Location : Bangalore. Shift: Rotational (Mandatory) Mandatory Skills : Hands on experience in Technical Support process Strong experience in SQL Should have extensively worked on Unix/Linux Candidate should be willing to work in rotational Shifts which includes Night Shifts too Excellent Written and Verbal communication skills Good Inter personal skills About ArisGlobal (www.arisglobal.com): ArisGlobal is an MNC and a product based software company. It is also ...

Responsibility Supporting Activities IT infrastructure operations 1) Manage and maintain servers, networks, and cloud-based systems. 2) Designing, deploying, and manage cloud-based systems. 3) Manage and maintain Active Directory (AD), including AD Domain Services (AD DS) and AD Federation Services (AD FS). 4) Manage and maintain Azure AD, including identity and access management, single sign-on (SSO), and multi-factor authentication (MFA). 5) Manage and maintain Dynamics 365 on the cloud, including installation, configuration, and troubleshooting. 6) Manage and maintain Citrix, including XenApp, XenDesktop, and NetScaler 7) Manage and maintain WAN technologies such as MPLS, VPN, and SDWAN C...

We are looking for a Product Owner to organize, prioritize and assess work for our scrum team. Product Owner responsibilities include defining the product vision, gathering feature requests, prioritizing the product backlog, and collaborating with development teams to deliver a successful product. He will also be responsible for scheduling releases, coordinating sprints and managing the support process. To be successful in this role, the candidate should be able to identify user needs and work with cross-functional teams to manage product releases. Ultimately, the candidate will help us roll out products that deliver our companys vision ROLES AND RESPONSIBILITIES Ensuring products are rolled...

Role & responsibilities Technical JD User and group management AD OU structure AD permission delegation Process to create OU DNS and it's configuration details like scavenging, DNS forwarders, conditional forwarders. Replication topology Time configuration of PDC emulator and other DC's GPO Config and management procedure/GPO Delegation/GPO Export Password policy configuration (Domain and FGPP) GPOs backup and restore procedure. Group policy troubleshooting AD recycle bin configuration. AD Object recovery procedure Backup and restore. FSMO role management and troubleshooting Trust management and troubleshooting Domain Controllers promotion and decommission procedure.

MNC OPENINGS Role- Technical support-International voice Exp-3+yrs upto- 6LPA Graduation is Must Loc- Coimbatore If interested, contact: Anushka: 90360 01770 Email: anushkaizee@gmail.com

Providing L2 Support to bank IT Team and bank users on FINACLE Application 10 x Good Debugging knowledge on Custom/Product Error Providing backend as well as frontend solution regarding CRM Module , All types of Accounts module (SB/CA/CC/OD/LA) and loans and advances. Should be able to classify the issue as data related , product related or customization related To ensure all the tickets raised are closed within the mentioned SLA time period To analyse the common issues being raised on daily basis and provide permanent fix for the same in Finacle Modules Able to publish the daily ticket status to the stake holders To be able to fix small customization issues . Should have good environment kn...

Role & responsibilities Responsible for the day- to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation. Analyse, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets) Refer incidents to L3 team when an incident is beyond their scop Ensure SLAs are met and delivered according to Support specification Participate in sharing kn...

Seeking a Core .NET Support Engineer to provide L2/L3 support for .NET apps in a 247 environment. Must have strong .NET, SQL, and troubleshooting skills with flexibility for rotational shifts and collaboration across teams.

The Job Responsibilities: Your duties will include providing technical L2 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing. You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group. The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner. Liaising with ...

As an ideal candidate for this role, you will be responsible for providing L2 support to any Reconciliation tool for an Investment banking firm. Your key responsibilities will include: - Managing production issues efficiently to ensure smooth operations. - Investigating and resolving production issues on a daily basis to maintain system integrity. - Involvement in Disaster Recovery (DR) activities to ensure business continuity. - Proficient in writing SQL queries and optimizing SQL commands for database operations. - Managing Linux servers effectively for application support. Your qualifications should include: - Hands-on experience in providing L2 support for Reconciliation tools in an Inve...

Dear Candidate, We are having Openings for Dot Net developer developer + support for one of our Major Clients @ Tech Mahindra. Pls find below details. Location: Gurgaon Exp: 6+ yrs NP: 0-30 Days Mode of Work: Hybrid Required Skills: ASP.NET, C Sharp, ASP.NET, MS-SQL Server, PostgreSQL, SSIS and/or Web services, WCF, Webservices, Rest API, WebAPI, MVC, JavaScript, VBScript ,JQuery. Good understanding of Software Development Life Cycle methodology, Agile Scrum, JIRA, DevOps/CI-CD tools (Git Bitbucket, Ansible, CDD, TFS, Jenkins, TFS etc.), IIS deployment, Job monitoring etc. Preferred Skills- (1) Work experience of WCF, Salesforce Fusion, Risk Management, Disaster Recovery & Business Continuit...

Mandatory Skills- L2 Production Support-application + Linux Server Admin(Moderate Level of Expertise) + Any APM Tools Experience (Grafana/Splunk/Datadog - Preferred) Location: Bangalore & Hyderabad. 24*7 Production Support No Hybrid Model / No – Work from Home Work from Mphasis Office - ODC Work Location – Hyderabad and Bangalore Rotational Shift Timings – (6:30 AM TO 3:30 PM // 2:00 PM TO 11:00 PM // 10:00 PM TO 6:00 AM)

Role & responsibilities Conduct in-depth investigation of security incidents including data collection, root cause analysis, and recovery efforts, ensuring compliance with defined SLAs. Validate and fine-tune correlation rules, use-cases, and custom detections in SIEM tools to reduce false positives and improve detection fidelity. Propose new SIEM use cases with playbook creation based on threat intelligence, evolving TTPs, or internal security gaps. Conduct alert quality reviews, enhancing or retiring outdated detection logic and recommending improved strategies. Provide mentorship and analytical support to L1 analysts, helping them enhance detection and response capabilities. Continuously ...

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology service...