590 L2 Support Jobs - Page 8

Job Title- Client Implementation Specialist, AVP Location- Mumbai, India Role Description The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s). Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues. Your key responsibilities Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates includi...

As a Software developer you will be responsible for development/ maintenance/ Support of the various connectors IBM provide for both Information Server and CPD platforms through the full systems development lifecycle. Participate in the design and implementation of sophisticated software systems You will work with the Product Architects, Product Managers to understand various priorities and work towards the execution. Participate in software design and code reviews. Reviews include other Software Engineers and are held to ensure a high level of software quality and to share knowledge with team members. Participate in, and adhere to, professional software engineering practices using such tool...

About The Role Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Spring Boot Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced L2 Support Engineer with strong expertise in Spring Boot applications to provide end-to-end support for our production and non-production systems. The role involves troubleshooting, incident ...

About The Role Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Spring Boot Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced L2 Support Engineer with strong expertise in Spring Boot applications to provide end-to-end support for our production and non-production systems. The role involves troubleshooting, incident ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :F5 EXPERT REQUIRED - The Security Engineer needs to have advanced expertise in enterprise firewalls and load balancers, focusing...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :LAN, Wi-Fi, IPAM, DHCP EXPERT REQUIRED - The Level 3 Network Engineer will have deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, and...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :WAN, SDWAN, Internet –ISP Expert - L3 Network Engineer will possess expertise in WAN, SD-WAN, Internet/ISP management, and cloud int...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Azure IaaS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary The role includes managing infrastructure with Infrastructure as Code (IaC) tools such as Bicep and Terraform, along with services like SCCM, WSUS, Azure Update Manager, and key infrastructure components such as DFS, Print Servers, Radius/NPS, DHCP, Antivirus Solutions (Symantec/McAfee), Microsoft Failover Cluster, Windows Network Load Balancing (NL...

Hands-on experience in supporting Jocata STAR and RAMP applications (Compliance, AML). Good understanding of financial compliance, AML and risk management processes. knowledge of SQL Linux/Unix commands, and application logs analysis. Required Candidate profile Jocata STAR and RAMP applications (Compliance, AML, KYC, Risk Monitoring modules). Good understanding of financial compliance, AML

Job Scope: Systems Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. The position works closely with internal teams and is responsible for configuration and troubleshooting of Karix products. Candidates should be familiar with Ruby or Python, Ultimately, you will execute and automate operational processes fast, accurately, and securely. Job Location: Chennai What You'd Do? Implement integrations requested by Internal teams / customers Provide Level 2 technical support and queries coming from Internal teams Build tools to reduce occurrences of errors and improve customer experience Perform root ca...

The Team This role joins the Go-To-Market Technology group and plays a critical part in realizing our vision to support business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Technology, Data & Intelligence organization in the mission to Accelerate Oktas Scale and Growth. The Opportunity As a Sr. Salesforce Developer in the GTM Tech: Platform & Services team, you will be a key technical contributor responsible for designing, developing, and implementing robust solutions on Oktas Go-To-Market Technology stack, primarily Salesforce and its integrated applications. You will be a hands-on expert, tackling complex technical c...

Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite). Perform installation, configuration, and upgrade of Accops components across environments. Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication. Manage and monitor user access, policies, SSL certificates, and gateway configurations. Handle incident management, change management, and problem resolution in line with ITIL processes. Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops. Coordinate with server, network, and application teams for cross-platform troubleshooting. Maintain documentation for configuration, procedures, and k...

Job Opportunity for Service Delivery Engineer for Pune location. 5 days working-Hybrid culture Shift-12:30 to 9:30 pm Interested can share profile at pooja.sharma@smith-nephew.com Role Overview: The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective management and delivery of IT service requests, incident resolutions, and system enhancements. This role ensures business continuity by maintaining application stability, coordinating with stakeholders, and driving continuous improvements across the application lifecycle . Responsibilities: Application Support (80%) Incident Management/...

Terraform experience is must for building the infrastructure. Experience/Knowledge on Ansible tool. Experience in CI/CD Pipeline Experience in HA Cluster Experience in DR. Understanding of both SAP functionalities and AWS infrastructure to troubleshoot and resolve problems Build, configure, and manage AWS infrastructure for multiple instances of AWS Platform. Experience on Cloud native tools on AWS Platform. Develop processes and procedures for using cloud-based infrastructures, including, access key rotation, disaster recovery, and building new services. Experience in AWS infrastructure operation/support. Technical support for complex issues related to SAP applications running on Amazon Web...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Key responsibilities Manage and administer Windows Server environments, including server installations, configurations, and maintenance. Perform regular monitoring, troubleshooting, and performance tuning of Windows Servers and Azure services. Implement and manage Azure security features, windows firewalls, and access controls NSG/Storage. Provide L2 support for Windows Server and Azure-related issues raised by users or other IT teams. Handle patch management, backup, and disaste...

Position Overview: We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset. Shift Timing: This is a night shift position: 10:00 PM 7:00 AM IST . Candidates must be open to working in this schedule. Responsibilities: Act as the first line of support for client queries and concerns over calls & email. Provide prompt and professional assistance to resol...

Position : IT support Engnr (L2) level Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process :one level Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 6 to 8 yrs , or equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members an...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with cross-functional ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :LAN, Wi-Fi, IPAM, DHCP EXPERT REQUIRED - The Level 3 Network Engineer will have deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Interco cloud Expert - L3 Network Engineer will possess expertise in WAN, SD-WAN, Internet/ISP management, and cloud interconnect so...

Role & responsibilities Some of the Production Support activities are listed below. Working on deployment activities. Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals. Sanity on Production daily to make sure Production is secure for the customers before they login. Pre-Production and Production servers Hygiene to be maintained on Monthly basis. Running Automation/Migration scripts handed over to us by the Dev. team. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...

Job Description: Experienced UiPath Developer with minimum 3 - 4 years of hands-on experience in Robotic Process Automation (RPA) development and production support, including work on Continuous Integration/Continuous Improvement (CICI) processes. The candidate will be responsible for the full lifecycle of automation development, deployment, and ongoing maintenance with a critical focus on 24/7 support and shift-based work schedules. Role & responsibilities • Design, develop, test, and deploy end-to-end UiPath automation workflows tailored to business processes. • Collaborate closely with business analysts, stakeholders, and cross-functional teams to gather automation requirements and transl...

Role Overview : ***Looking who has Team Lead /Manager Experience*** Key Responsibilities: Provide L2/L3 support for production systems and applications. Investigate and resolve issues reported by users or monitoring tools using PL/SQL and application logs. Perform impact analysis , root cause analysis, and recommend solutions or workarounds. Work closely with business analysts, developers, and QA to implement enhancements and bug fixes. Develop or modify PL/SQL scripts, procedures, triggers, and packages as part of ongoing system maintenance and enhancements . Ensure solutions adhere to internal development and security standards. Participate in deployment activities including code migration...

Candidate should be strong in Salesforce LWC, Apex , Integration Hands on experience in LWC. FSC Cloud implementation experience Complete ownership of task, starting from requirement gathering to implementation. Quickly troubleshoot and provide resolution for production issues. Should be able to pick new projects on short notice. Liaison with other teams to quickly resolve dependency. Good communication skills - Verbal/Written. Should have L1/L2 support experience Mandatory Competencies Salesforce - Salesforce Must be PD2 and PD1certified Mandatory Competencies : - Beh - Communication and collaboration Programming Language - Salesforce - Apex Coding Programming Language - Salesforce - Lightn...