179 L2 Support Jobs - Page 4

Fiserv Signature Platform Support Engineer Experience: 3.3 to 9 years Location: Mumbai / Bangalore We are hiring experienced professionals for L2/L3 support on Fiserv Signature platform . This is a managed services role requiring on-call support for high-priority incidents. Key Responsibilities: Provide L2/L3 support across Signature CBS modules Troubleshoot platform issues and ensure system stability Perform RCA, patching, upgrades, and release deployments Collaborate with cross-functional teams for issue resolution and integrations Must-Have Skills: 2+ years of Fiserv Signature platform experience (CBS, CRS, Branch Teller, Evolution Microservices, Communicator, Frontier Reconciliation) Strong in platform configuration and incident/problem management Hands-on with AppDynamics , Splunk , Oracle , and SQL Knowledge of ITIL (Incident, Problem, Change Management) Excellent troubleshooting, documentation, and communication skills

Job Description for Product Analyst -Support Reporting to-Senior Manager Description We are seeking motivated and detail-oriented Product Analyst Support for our rapidly growing software as a service division within the Information Technology and Services industry. This position is ideal for recent graduates who are eager to kick-start their careers in product analysis and support. As a Product Analyst Support, you will play a critical role in collaborating with product managers, developers, and other stakeholders to ensure the successful delivery of our software solutions. You will be responsible for gathering requirements, analyzing data, and providing actionable insights to enhance our product offerings. This position offers a unique opportunity to gain hands-on experience in the field, develop analytical skills, and contribute to the overall success of our product initiatives. You will have the chance to work in a fast-paced environment, where your innovative ideas and analytical prowess will be valued and recognized. We are looking for individuals who are passionate about technology and eager to learn about the SaaS landscape, while providing exceptional support to our product development team. Responsibilities Monitor and support business-critical applications. Troubleshoot and resolve application-related issues. Work with users to understand and resolve their concerns. Document issues, resolutions, and best practices. Collaborate with development teams for bug fixes and enhancements. Perform system health checks and routine maintenance. Assist in testing new application releases. Provide technical support through email, chat, or phone. Support the preparation of reports and presentations based on analytical findings. Help maintain and update product documentation and databases. Collaborate with cross-functional teams to collect user feedback Assist in monitoring product performance metrics and KPIs. Requirements Bachelors degree in computer science, IT, or related field Basic knowledge of databases (SQL, MySQL, Oracle, etc.). Understanding of Windows/Linux operating systems Strong problem-solving and analytical skills. Good communication and interpersonal skills. Ability to work under pressure and manage multiple tasks efficiently. Eagerness to learn and grow in a technical support role.

We are looking for a talented and experienced PL/SQL Developer to join our team. The ideal candidate should have a strong foundation in Oracle PL/SQL programming , excellent problem-solving skills, and the ability to manage and support applications through their full lifecycle. Key Responsibilities: Design, code, test, and debug Oracle PL/SQL programs including packages, procedures, triggers, and functions Optimize and tune complex SQL queries and PL/SQL blocks for performance Perform code reviews , root cause analysis, and issue resolution in production environments Participate in requirement analysis , technical documentation, and system design Collaborate with cross-functional teams for development and support Maintain and enhance existing PL/SQL applications and scripts Provide L2/L3 application support , manage incidents and changes Work within Agile/Scrum framework and contribute to sprint goals Support deployment, risk mitigation, and project flow coordination Required Qualifications: Bachelor's/Masters degree in Computer Science, IT, or relevant discipline 6–10 years of hands-on experience with PL/SQL and Oracle databases Strong in SQL tuning , debugging, and exception handling Exposure to Unix/Linux environment and shell scripting is a plus Experience in SDLC, Agile methodologies , and version control systems Good communication, documentation, and client interaction skills

Mandatory Skills: SQL, PowerShell Experience, Application and production support, Ctrl + M *Note: Only Mumbai locals.

JOB RESPONSIBILITIES Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Prepare the Incident post-mortem / RCA(Root cause analysis) report of incidents and share it with all the stakeholders within agreed timeline Perform the shift handover activities as per agreed SOPs Participate in problem management, change management, knowledge management, even management etc. Update knowledge base with new learnings, changes in resolution steps etc. in timely manner Ensure SLA/KPI (under control of L2 team like incident response time are met and collect/update data of it in required tools Help shift/team lead to prepare to various operational reports required by internal and external stakeholders Contribute to support reusable assets and internal knowledge sharing sessions Work to build-up skills for L3 support level Work on POC of different solutions, tools etc. POC Coordinate with L1 and L3 engineers (as per case requirement) on various issues, incidents, service requests, user queries, various changes in environment, various events etc. Work on automation of manual activities if possible and share the details of automation opportunities with L3 team Personal Attributes: Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Should be flexible to work in all shifts Ability to prioritize when under pressure SKILL REQUIREMENTS Must Skills Experience supporting and troubleshooting SFMC components Hands-on experience with Salesforce MDM for managing enterprise mobile devices. Ability to support device provisioning, policy enforcement, and remote troubleshooting . Knowledge of certificate-based authentication , secure app deployment , and clipboard/data protection policies . Digital Data Exchange (DDX): Experience with data integration and synchronization between SFMC, CRM, and third-party systems using DDX or similar frameworks. Ability to troubleshoot data flow issues , ensure data integrity , and support ETL processes . Familiarity with real-time data exchange protocols , API-based integrations , and compliance with data privacy regulations . Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc. Nice to have Skills Good understanding of Accessibility and comfortable using dev tool bar for debugging. Have some exposure of cloud technologies Have understanding of how cloud infrastructure is setup, applications are deployed, various services are setup and used etc. Have ability to understand the technical errors in the application log and understand the solutions provided by L3/Development teams at least at high level

We have the opening for Application Production Support role for one of our leading investment banking client in Mumbai location. Exp: 3 to 7 years Responsibilities Direct Responsibilities Understanding of the flow & overall business in investment banking Ensuring the accurate calculation of capital measures such as value-at-risk (VaR), stress VaR, Incremental Risk Charge (IRC), and Comprehensive Risk Measure (CRM) including the floor calculation, counterparty risk exposure capital and VaR-on-CVA for the perimeter covered by the approved internal models. Ensuring the timely re-calibration of these models and performance of back-testing to support the usage of these models for the capital declaration. Ensuring the accurate calculation of other critical risk measures such as credit value adjustments and market risk reserves that impact the banks P&L Ensuring the timely provision of other risk measures such as stress testing and Greeks required by users for limit monitoring, analysis and reporting. Ensuring users of the system receive the agreed level of service Responsible Data integrity: responsible to check the data integrity within the system. Research, diagnose, troubleshoot and identify solutions to resolve functional/data issues/queries Able to understand KPI reporting, prepare accurate and timely reports Provide a first level of explanation on level and the movements of the risk metrics displayed and computed within Risk Systems: Risk Sensitivities, Capital Charges, Reserves, Stress Tests, CVA, Limits, and Exposure. Appropriate and timely communication with all stakeholders Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams. Functional/Business Support experience. Awareness Market and counterparty risk If interested , please share your resumes to ashwini.shetty@kiya.ai Thanks Ashwini Kiya.ai

Interested Candidate can apply using below link: Link: https://www.jobs.global.fujitsu.com/job/Cyber-Security-Technical-Service-Engineer-1915/1915-en_US/ Or Please mail your updated resume and details to priya.jagadale@fujitsu.com Name :: Contact No:: Mail id :: Cur ctc :: exp ctc :: Notice period :: Cur location :: Pref location chennai/bangalore :: ok for 24/7 Shift :: ok for hybrid :: Skill ::Soc,Siem,cybersecurity Exp must :: Role & responsibilities :: Job Description: 4-9 years of L2 Relevant Cybersecurity/SOC L2 experience, preferably in Infrastructure protection, Network Security, Endpoint protection, DLP etc. Extensive experience with SIEM systems and security event correlation. Excellent troubleshooting skills, self-motivated, results-driven, and well organized. Ability to multi-task and solve complex technical issues. Experience in working on Azure or other cloud platforms is a plus. Mandatory 24X7 work and willing to opt for SOC location. Excellent communication skills (written and verbal). Should be able to prepare and present reports to management. Skills SOC Specialist Regards, Priya.jagadale@fujitsu.com

Hi Candidates, We are hiring for Support Analyst (based on Linux/Unix) Location- Mumbai Exp- 3+ years NP- Immediate to 30days NO RELOCATION JD Knowledge and experience with Linux administration, Windows, AIX, WAS, CFT, Autosys and MQ Series Experience with system scripting Experience with Service Now ticketing system Knowledge on any monitoring tools (e.g., Dynatrace, Kibana) Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries Familiarity with DevOps tools including Gitlab, Ansible, Jenkins. Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). Familiarity with containerization technologies (e.g., Docker, Kubernetes). Experience with any cloud platforms (preferably IBM Cloud). Understanding of ITIL or similar ITSM frameworks & tools (e.g, ServiceNow, JIRA service management) Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) Good written and spoken English Ability to handle the issue autonomously Measure and identify areas for improving Quality and overall Delivery Capable of understanding the functionality of the application and work respectively with vigilance Good Team Player

Hiring: Desktop Engineer | Immediate Joiners | Multiple Openings We are looking for Desktop Engineers (L2) with 3+ years of experience for multiple site-based roles across India. Relocation candidates are welcome! Food and Accommodation will be provided. South : Ariyalur Belgaum Dalmiapuram Kadapa Sattur Interested candidates, please share your resume at ritu.pathak@teamcomputers.com

Hiring: Desktop Engineer | Immediate Joiners | Multiple Openings We are looking for Desktop Engineers (L2) with 3+ years of experience for multiple site-based roles across India. Relocation candidates are welcome! Food and Accommodation will be provided. Assam : Lumshnong Lanka Umrongso Jagi Road Interested candidates, please share your resume at ritu.pathak@teamcomputers.com

Appian, L2/L3 certified, Agile, Support

About us: Befree is a leading provider of accounting and finance outsourcing solutions across the globe. For nearly 18 years, we have been delivering better efficiencies and higher profit margins for thousands of accountants and finance professionals worldwide. We combine our deep industry knowledge with technology and automation to co-create innovative and customized yet scalable outsourcing and automation solutions. Befree is an ISO - 27001 certified company and GDPR compliant, making our offices and systems on par with international best practices for information security management. Visit our website to learn more about our amazing culture and employees: https://befreeltd.com/ Role: System Administrator We are seeking a skilled Network, Firewall, Security, and Server Administrator to manage and secure our IT infrastructure. You will be responsible for configuring and maintaining network systems, firewalls, servers, and implementing robust security measures to safeguard company assets. Responsibilities : Network Administration: Design, configure, and maintain secure network infrastructures. Firewall Management: Manage firewall policies, updates, and monitor for vulnerabilities. Server Administration: Configure, monitor, and maintain physical and virtual servers (Windows/Linux). Security Management: Implement and enforce security measures to protect against cyber threats, including managing VPNs, IDS/IPS systems, and endpoint security. Conduct regular system and security audits to ensure compliance and detect vulnerabilities. Troubleshoot and resolve network, server, and security issues. Manage backups, disaster recovery plans, and data integrity procedures. Stay updated on emerging technologies in network, server, and security management. Qualifications and Experience : Bachelor's degree in IT, Computer Science, or related field (preferred). 3+ years of experience in network, firewall, security, and server administration. Strong knowledge of server management (Windows/Linux), firewall technologies, VPNs, IDS/IPS systems. Experience with server virtualization, backup technologies, and disaster recovery planning. Familiarity with security protocols, risk management, and compliance frameworks Relevant certifications (e.g., CCNA, CISSP, MCSA) are a plus Key Skills Excellent problem-solving and troubleshooting abilities Strong communication and documentation skills Ability to work independently and in a team environment Job Location, Work Timings and Work Model : Bangalore Full time 7.30 am to 4.30 pm IST

Key Requirements / Responsibilities Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN). Provide Level 2 and Level 3 support for the system within agreed service levels Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products Support IGA tool integration with critical applications and infrastructure Assist stakeholder teams as required, coordinate with product engineering team Resolve technical issues through debugging, research, and investigation. Understands of below IGA concepts User Lifecycle Management, Provisioning, and Reconciliation Auditing, Reporting, and user activity Monitoring Access Certification SOD Java/J2EE and knowledge on SQL Strong communication skills, both verbal and written Must be able to thrive in a fast-paced, high-energy environment Ability to work independently, adapt quickly, and maintain a positive attitude Troubleshoot and maintain user onboarding workflows and role provisioning Ability to perform Root Cause Analysis and suggest solutions to avoid errors Support onboarding of application and platform users. Monitor IAM platform components and resource Provide IAM support to end users. Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues. Should be a good team player to work on a competitive environment Must have experience in Application Onboarding Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen Perform systems analysis and tuning to insure optimal infrastructure response

Worked in any supply chain management, Manufacturing and Finance Module by doing Technical Support, Troubleshooting, Problem Solving, Escalation, Bug Fixing, and Issue Resolution. Required Candidate profile Pls share CV on sarika.vasdev@provisionconsulting.in Excellent communication skills with the ability to interact effectively with Partner and internal teams. Excellent problem-solving skills.

Job Summary: We are seeking a dedicated and skilled Application Support Engineer with strong SQL expertise to join our dynamic team. The ideal candidate will provide technical support, resolve application issues, and ensure seamless system performance. This role requires proficiency in SQL, including the ability to write complex queries, stored procedures, and functions. Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external clients. Investigate, troubleshoot, and resolve technical issues related to applications and databases. Develop and optimize SQL queries, stored procedures, and functions for data extraction, reporting, and troubleshooting. Collaborate with development teams to implement bug fixes, performance enhancements, and application updates. Monitor system performance, identify bottlenecks, and apply necessary optimizations. Ensure proper documentation of issues, resolutions, and updates for knowledge base maintenance. Provide training and guidance to end-users regarding application features and functionality. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology. Proven experience in SQL , including writing queries, stored procedures, functions, and performance tuning. Knowledge of database structures, normalization, and indexing strategies. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills with the ability to interact with technical and non-technical stakeholders. Experience with incident management tools and support ticketing systems is a plus. Knowledge of .NET framework or other programming languages is an advantage.

Position :- Tier 2 Support Engineer- Media Platform Location: Chennai (Onsite) Mode: Full-Time Shift Timing: 6:30 AM to 2:30 PM IST Job Overview: We are seeking experienced Tier 2 Support Engineers with a strong command of Linux, Windows, and media production workflows. The role involves resolving escalated technical issues related to media storage and editing platforms (e.g., EditShare, Adobe Premiere, DaVinci Resolve), working closely with clients, and coordinating with internal teams for complex issue resolution Key Responsibilities: Resolve advanced technical issues related to EditShares EFS, FLOW, and FLEX platforms Perform deep troubleshooting across storage systems , Linux/Windows OS , networking (TCP/IP, L2/L3) , and virtualization Support integrations with media editing tools (Adobe Premiere, Avid Media Composer, DaVinci Resolve) Collaborate with engineering/product teams and escalate unresolved issues Provide detailed documentation for resolutions, knowledge base, and training Tier 1 engineers Assist with system performance monitoring , network troubleshooting , and updates Must-Have Skills: Strong troubleshooting experience with shared storage , network configurations , and media-centric workflows Solid working knowledge of Linux, Windows, macOS Exposure to creative software tools like Adobe Premiere Pro, DaVinci Resolve, Avid Experience analyzing system logs , network traces , and escalation handling Familiarity with support tools like Jira, Zendesk Excellent customer communication , documentation, and cross-functional collaboration Experience Required: 35 years in Technical Support or Systems Support roles Preferred background in media, IT, networking , or SaaS-based environments Prior experience supporting enterprise customers Interested can share their updated resumes to anitha.mudaliyar@quantaleap.com

Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 3+ years of experience in service desk. Job Description: Experience in L1 and L2 support. Worked in service request, incident management & escalation management. Troubleshooting experience in AD, DNS, LAN & basic windows application. Comfortable with rotational shifts. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 30 days notice period candidates are preferred.

Role- Tech Support Executive Min 1- 2 Yrs Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

Job Responsibility: Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Log Monitoring Tool - Splunk or any other Application Monitoring tool - DynaTrace or any other Ticketing incident/problem management tool - Remedy Application Support, Automation, L2 support, Linux, SQL, ITIL, Monitoring, Trouble Shooting, Jenkins.

Key Responsibilities: Technical Support & Troubleshooting: Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments. Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary. Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures. Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes. System Configuration & Maintenance: Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive. Perform regular system and application updates, patch management , and preventive maintenance on client devices and networks. Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption. Collaboration & Client Interaction: Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security. Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes. Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required. Cloud Infrastructure & Security Awareness: Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments . Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams. Qualifications & Skills: 3-5 years of experience in Helpdesk L2 Support , including 24x7 NOC, SOC , or IT support . Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations. Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint). Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer). Solid L1 to L2 support skills , including device troubleshooting, software installation, patching, and configuration. Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk). Familiarity with cloud platforms like Azure, AWS , and knowledge of cloud infrastructure is a plus. Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations. Excellent documentation skills, with attention to detail in creating clear and structured records . Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate AWS Certified Solutions Architect (or similar) Azure Administrator certification (preferred) ITIL Foundation

Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong understanding of SQL, Kafka, API, Unix technologies. -Strong understanding in Control M" OR "CTRL+M

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

Roles and Responsibilities : Design, implement, and maintain complex network infrastructure using Cisco ACI, Cisco Switches, Microsoft Azure, Google Cloud Platforms (GCP), and Terraform. Collaborate with cross-functional teams to identify and resolve technical issues related to networking equipment failures or performance problems. Develop automation scripts using Ansible for repetitive tasks and improve overall efficiency of the team's workflow. Troubleshoot complex network issues using various tools such as Wireshark, Network Probe, etc. Job Requirements : 5.5-8 years of experience in IT Services & Consulting industry with expertise in Technology Operations. Strong Experience in Cisco ACI, Cisco Switches, Azure, GCP technologies.

Greetings from KVC CONSULTANTS LTD! We are hiring for Technical Voice Process for a leading ITES MNC in Noida and Gurgaon. ELIGIBILITY : - Graduates with minimum 18 months of Technical Support experience can apply. SALARY :- Upto Rs 5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab -Excellent communication skills required. To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR Ayushi- 86022 79217 khushi- 80851 24583 **NO PLACEMENT CHARGES** Warm Regards, Eshu HR TEAM KVC CONSULTANTS LTD.