99 L2 Support Jobs - Page 4

Must have: Level L2 Application Support experience + Development experience preferably in 4-10 years range Good at coding, debugging & communication Skills. Need to go through coderpad and interviews with Development team Tech Skills Any object oriented programming experience (Java, C++, Python, etc) Role also need to follow all of the Below L2 hiring criteria. Good to have: Unix/ Linux SQL/database understanding. L2 positions Criteria: L2 criteria is strong communication, strong individual who can stay on his/her toes through the day, analyze, debug and resolve issues, escalate to L3, raise incident, manage impact, communicate with users/stakeholders, escalate to management on both support and development side, raise problem tickets and work with Development teams to drive down issues and work on transformations. Code debugging is very small part of what we do, but people need to know technical concepts well and be able to explain clearly. Interested share resume : hemamalini.dhanasekaran@cbts.com

Hi, We are looking for the below.... Role: Analyst, Support and Operations Skillset: Microsoft D365 (primarily supply chain and finance modules) Experience: 3-6 years The candidate will be responsible for monitoring & resolving L2 support tickets on D365 ERP & Scale WMS Location : Bangalore Notice Period : Immediate Interested candidates,please share your CV to shereena.muthukutty@thakralone.in

Hi, We are looking for the below.... Role: Analyst, Support and Operations Skillset: Microsoft D365 (primarily supply chain and finance modules) Experience: 3-6 years The candidate will be responsible for monitoring & resolving L2 support tickets on D365 ERP & Scale WMS Location : Bangalore Notice Period : Immediate Interested candidates,please share your CV to shereena.muthukutty@thakralone.in

One of the TOP MNC's in Gurgaon is hiring for INTERNATIONAL VOICE PROCESS for multiple global clients Job Locations: Gurgaon SALARY : 25K to 38K + Incentives and Cab Key Responsibilities: Handle inbound customer calls. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. Minimum 1 year to 9 years of customer support voice or blended processexperienced candidates can apply. Graduates & Undergraduates can apply. Sat & Sun are fixed off CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Ankita - 8077879468 ( Call & WhatsApp) Email: ankibisht12345@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

One of the TOP MNC's in Delhi NCR is hiring for INTERNATIONAL VOICE PROCESS. Job Locations: Gurgaon and Noida SALARY : 25K to 38K + Incentives and Cab 5 working days per week with 2 rotational week-offs. Flexible shift options for male candidates (Note: Cab services are not provided). Day Shift for Females Minimum 1 year to 9 years of customer support experienced candidates can apply. Graduates & Undergraduates can apply. Key Responsibilities: Handle inbound customer calls. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Shweta - 9125496161 ( Call & WhatsApp) Email: hrconsultant.shweta@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

Are you looking for a stable customer support voice process?????? We have 75 active positions for a TOP MNC located at Noida Job Location: Noida 128 Job Overview: We are seeking a dynamic and results-oriented Voice Customer Service Executives for our affluent customer segment. The ideal candidate will have strong communication skills, a proven track record in inbound customer service, and the ability to drive revenue through up selling. This role is open to graduates with relevant experience in a blended customer service environment. SALARY : Upto 32K Inhand 5 working days per week with 2 rotational week-offs. Flexible shift options for male candidates (Note: Cab services are not provided). Day Shift for Females Key Responsibilities: Handle inbound customer calls with a focus on up selling products and services. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. Qualifications & Requirements: Education: Graduates only. Experience: Minimum 1 year of ANY customer service experience. CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Monika - 9540632102 ( Call & WhatsApp) Email: touch.hr28@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

Role: IT Support Industry Type: E- commerce Department: IT & Information Security Employment Type: Full Time, Permanent Education: UG: BCA in Any Specialization, B.Sc in Any Specialization, B.Tech/B.E. Job description Description: 1. Strong background in Technology Support & System Administration (L2 support). 2. Should have thorough understanding on networking (both passive and active). Good understanding on DNS, DHCP and related technologies. 3. Should have understanding on PRI, ILL, WAN and LAN topologies and related infrastructure deployments in data centre. 4. Worked in an infrastructure critical environment and understands how technology adds value to the business. 5. Extensive technical working knowledge and experience of Laptop and tablet operating systems and hardware, particularly Microsoft windows, Apple iOS, cloud, ChatGTP. 6. Extensive working knowledge of MS Windows OS, hardware, and software configuration. 7. Extensive experience of hardware provisioning and asset tracking, monitoring, and reporting. 8. Highly professional individual who can thrive in a challenging and demanding working environment. This candidate will be a critical factor in helping users engage better with existing and new technology in an environment where the users are typically under high pressure. 9. Strong relationship skills. Confidence in communicating at all levels in both Practice Areas and Business Services.

Role & responsibilities Only Hyderabad localities candidates with immediate joiner 5 - 8 years experience in.NET Support and Maintenance L2 and L3 support Experience in debugging and troubleshooting existing .NET solutions from Infra and application side. Working knowledge SQL Server or Oracle Process Certification Mandatory - ITIL Flexible to work in Rotational shifts 24*7 (Allowance will provided for shifts) Below 5 yrs candidate please don't apply Preferred candidate profile Perks and benefits

Vulnerability management, obsolescence management, experience with working on Prisma Cloud RQL As a Cloud Cyber Security Digital SecOps Specialist, you will work on the following activities: Remediation enablement: o Analyse critical (false and true positive) alerts and security findings o Identify systemic issues, perform root cause analysis and launch remediation action plan o Support application team in understanding security alerts, and prioritising remediation actions o Provide guidance for improving overall security scoring over time Audit: o Perform adhoc cyber audits on the overall public cloud infrastructure for all implemented security controls (security guardrails, security hardening, logging infrastructure, vulnerability management, obsolescence management, etc.) Awareness and communication: o Raise awareness on cyber security for cloud to application owners o Communicate on security capabilities Blind spot coverage thanks to the deployment of missing security capabilities: o Identify, assess cyber security blind spots o Run project management activities to deploy missing security capabilities o Perform entry into service, and transfer L1/L2 support to concerned PSL team o Ensure the maintenance and lifecycle management of the security capabilities

Key Purpose of this Role: BiofuelCircles products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers. The Support Engineer will be responsible for maintaining the integrity and reliability of the BiofuelCircle platform so that internal and external users get prompt and effective solutions to their problems. What will you do every day: Investigate and resolve issues related to application functionality and performance Collaborate with the functional support team to help classify issues as software faults or otherwise Collaborate with the software development team to identify and resolve bugs Develop scripts to verify that integrations or modules are working as expected Proactively and regularly monitor application health, take measures to minimise downtime, and make recommendations for system improvements Perform data imports/exports and maintenance of third-party integrations, as required Document support processes and maintain knowledge base articles Assist with database queries and optimisations Write clean, scalable, maintainable, secure, high performing and efficient code The ideal candidate profile: You have between 2 to 4 years of experience in an application support or L2 support role You find satisfaction in solving customers problems and enabling them to get back to using the platform You are analytical, with demonstrable problem-solving skills, and can debug/ step through code with ease You are conversant in C# and .NET frameworks You are acutely familiar with SQL Server or other relational databases, and can write SQL queries You are at ease with using version control tools (like Git, Azure DevOps, or similar) You can coordinate, follow up, follow through and drive matters to closure proactively You take ownership and accountability and don't need a manager reminding of tasks or deadlines You can work with cross functional and remote teams Having worked with cloud-based applications (Azure preferred, or AWS) will give you an advantage over other applicants Having worked in an Agile software development environment will also give you an advantage over other applicants

Our organization within Deutsche Bank is Compliance Production Services. We are responsible for providing technical L2 application support for business applications. The Compliance line of business has a current portfolio of 20 applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As a L2 Lead Technical Application Support You will provide technical hands-on oversight to several support teams and be actively involved in technical issues resolution across multiple applications. You will also be application working as application lead and will be responsible for technical & operational processes for all application you support. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Act as application lead , You need to own the responsibilities related technical, process, operational, and people for all applications supported. Provide technical hands-on oversight to several support teams and be actively involved in technical issues across multiple applications. Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks. Assist in the process to approve application code releases change tickets as well as tasks assigned to support to perform. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions. Your skills and experience Minimum 2 years of experience in providing the hands-on IT support and interacting with applications and end users. Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or IT-related discipline. knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Working knowledge of Elastic Search, WebLogic, Tomcat, OpenShift, Grafana, and Prometheus, Google Cloud Monitoring. Understanding of Java (J2SE), spring, Hibernate, micro services. Red Hat Enterprise Linux (RHEL) – professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus. Understanding of database concepts and exposure in working with oracle and SQL databases. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Able to train, coach, and mentor and know where each technique is best applied. Confident working with several programming languages, tools, and technologies, including Infrastructure as Code, with the ability to guide colleagues as to the context where each is useful (preferably Python and Terraform) . Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Required Skills: Java/J2EE : Strong proficiency in Java and related technologies. Unix/Linux : Experience with Unix/Linux systems, including scripting and command-line operations. Splunk : Proficiency in using Splunk for monitoring, logging, and troubleshooting. Batch Processing : Familiarity with batch processing tools like Control-M or Autosys. Database Knowledge : Understanding of relational databases such as Oracle or SQL Server. Problem-Solving : Strong analytical and troubleshooting skills. Communication : Excellent verbal and written communication skills.

The key areas of expertise of L2 Support are defined as below: Expertise in 4G/5G architecture, Interface & Protocols, Troubleshooting, Analysis logs / PCAP traces, tcpdump, Design and integration of Packet Core Nodes which should primarily include MME/AMF SGW/PGW,SMF/UPF PCRF / PCF AUSF/UDM/UDR IMS

Position: Production Support Engineer (L2) Experience: Min 4-7 years of relevant experience Education: BE/B Tech/M Tech/MCA Role & responsibilities • Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory) • Own the overall production support for all tracks. • Capture and action the root causes for critical and fatal incidences • Crisp reporting of the metrics on weekly and monthly basis • Coordinate with all tracks for smooth functioning of applications • Reduce repetitive activities efforts by fixing issues or by automating with the help of development team • Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics • Create issues handling process, standardize and enforce with all tracks, keep it up-to-date • Create and implement a plan to scale the support team based on the business expansion plan Preferred candidate profile • Good Communication Skills in English - verbal and written (mandatory) • Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP • Good hands on experience of using JIRA tool and Excel is mandatory • Knowledge of Ecommerce domain (Preferred) • Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred) • Sound understanding of application production support processes and incident management. (Mandatory) Perks and benefits • 5 days working • Able to work in product based environment • Ample opportunities to learn

Important: 100% Work from office Rotational Shift including - Evening & Night shifts Transportation is available only from 8PM IST 5 AM IST. Work Location - Hyderabad Phoenix Hafeezpet IN - Office, Hyderabad Role - Service Desk Looking for Immediate Joiner Job Description: Inviting applications for the role of Technical Associate Service Desk Responsibilities Ensure the 24/7/365 availability of all systems, applications, and infrastructure. • Understanding of IT processes and procedures and willingness to follow them. • Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains • Provisioning and maintaining Active directory security Groups • Provisioning, De-provisioning & maintaining service accounts • Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync • Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design • Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures. • Run reports via Active Directory • Ability to speak to a non-technical audience about technical problems • Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow • Knowledge and experience of customer service practices • Willing to work in rotational shifts as per customer requirement Qualifications we seek in you! Minimum Qualifications / Skills Minimum experience in IT or similar domain. • Good communication skills • Should have understanding of below Technical Skills • Basic Networking • Active Directory • ServiceNow • Service Request Management • O365 Tools • PC/Laptop Preferred Qualifications/ Skills Minimum experience in IT or similar domain. • Good communication skills • Should have understanding of below Technical Skills • Basic Networking • Active Directory • ServiceNow • Service Request Management • O365 Tools • PC/Laptop

Basic Qualifications • BE/BTech in Computer Science, Information Technology, Engineering or a related field • Great relationship attitude for managing client expectations and satisfaction • Should have experience in Application Security • Should have experience in Cloud Technology • Knowledge on - multiple operating systems (Windows, UNIX) - Shell script (UNIX and Windows) - SQL Language and databases (DB2 and MSSQL) - Networking (basic) • Ability to collaborate with geographically distributed cross- functional teams • Good written and verbal communications skills Preferred Qualifications • Master's Degree in Information Technology Some experience of working with customers and supporting internal or external clients Detail JD : HCL Technologies is seeking to hire a Technical Support Professional. This role specializes in performing and enabling remote technical support for products. The candidate will have a strong technical background and be responsible for: • Troubleshooting, diagnosing and fixing customer issues • Using technical and negotiation skills in collaboration with other support operations/organizations to priorities and diagnose problems to resolution The ideal candidate must be detail-oriented, able to work independently and juggle multiple tasks. You will be part of a world- wide team responsible for supporting geographically distributed customers.

Executive / Senior Executive - IT Live Support (L1/L2 Support) Job Type: Full-Time Department: Information Technology Location: Bangalore Job Summary: We are seeking a proactive and knowledgeable IT Live Support Specialist to join our Aster Digital Health team. This role is critical in providing real-time technical support to healthcare professionals, patients, and internal users utilizing our digital health platforms. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a customer-centric approach to resolve issues efficiently in a high-paced environment. Key Responsibilities: Real-Time Technical Support Provide live, first-level technical support to end-users, including healthcare providers, patients, and internal staff. Troubleshoot and resolve issues related to digital health applications, software, hardware, and network connectivity. Escalate complex issues to second-level support or relevant teams when necessary, ensuring timely follow-up. System Monitoring and Issue Resolution Continuously monitor system performance, identifying and resolving issues proactively to minimize downtime. Diagnose, document, and resolve software, hardware, or connectivity issues across the digital health platforms. User Training and Onboarding Assist in user onboarding by providing guidance on system usage and best practices. Conduct virtual training sessions or create support documentation to help users navigate digital health tools. Documentation and Reporting Maintain accurate logs of support requests, resolutions, and user feedback for ongoing improvement. Generate regular reports on common issues, user satisfaction, and areas for enhancement. Collaboration and Continuous Improvement Collaborate with IT, Product Development, and Quality Assurance teams to improve system performance and user experience. Provide insights from user interactions to inform product updates and identify recurring support issues for root-cause analysis. Required Skills and Qualifications: Education: Bachelor's degree in information technology, Computer Science, or a related field. Experience: Proven experience in a live IT support or helpdesk role, preferably within the healthcare or digital health industry. Familiarity with digital health systems, electronic health records (EHR), telehealth platforms, or similar healthcare technologies. Technical Skills: Proficiency in troubleshooting network, hardware, and software issues. Knowledge of system monitoring tools, remote support software, and customer relationship management (CRM) systems. Soft Skills: Strong verbal and written communication skills to explain technical issues to non-technical users. Excellent problem-solving abilities and attention to detail. Ability to work efficiently under pressure and manage multiple support requests. Preferred Qualifications: Familiarity with healthcare data security and compliance standards, such as HIPAA. Experience in a high-paced, customer-facing environment in the digital health sector.

Your skills and experience Experience in Production Support experience in Java (J2SE), spring, Hibernate, micro services. Minimum 8 years of experience in providing the hands-on IT support and interacting with applications and end users.. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Working knowledge of Elastic Search, WebLogic, Tomcat, OpenShift, Grafana, and Prometheus, Google Cloud Monitoring Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus. Understanding of database concepts and exposure in working with oracle and SQL databases. knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or IT-related discipline. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Able to train, coach, and mentor and know where each technique is best applied. Confident working with several programming languages, tools, and technologies, including Infrastructure as Code, with the ability to guide colleagues as to the context where each is useful (preferably Python and Terraform) . Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software

Skills DLP Endpoint Consultant Years of experience 10+ years Work Location Hyderabad Mandatory Skills DLP Endpoint Consultant Job Description Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of all activities of the team across incidents, service requests and change requests Manage high-priority incidents and requests related to the toolset Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience: Excellent prior experience and understanding of Data Loss Prevention terminology and processes Reporting using PowerBi, PowerPoint and Excel Scription using PowerShell and Batch files Bachelors or Masters degree in Computer Science, Information Technology, or related field 5-7 and 7-10 years of experience in a security operations role 2+ years of management team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Job Role: Senior Customer Support Engineer. Department: CEE - CAT Job Location: Chennai | Full-Time. Work Mode: WFO (Work from Office) About the Role: You will be responsible for delivering exceptional technical support to our customers by troubleshooting, resolving issues, and providing guidance on Netcore Clouds suite of products. You will collaborate closely with internal teams to ensure customer satisfaction and a seamless user experience. Key Responsibilities: Provide efficient and accurate technical support to ensure customer satisfaction. Provide escalated technical and triage support for internal teams. Respond to customer queries via emails, chats, and calls, ensuring high-quality resolutions. Educate customers on product functionalities to enhance their experience and ensure optimal usage. Conduct product training and demonstrations for customers. Work closely with Engineering, Product, and Customer Success teams to resolve issues and improve processes. Analyze and identify potential product enhancements or process improvements. Monitor internal alerts and escalate critical issues as needed. Maintain and contribute to online support documentation. Ensure adherence to support SLAs and customer experience metrics. What We Are Looking For: Must-Have: Bachelors degree in Engineering (Computer Science or IT preferred). 2-4 years of experience in a Global Product Support or Customer Success role. Specialized knowledge of Linux and troubleshooting. Experience with DNS, HTML, CSS, JIRA, and REST APIs. Familiarity with support platforms like Zendesk and Freshdesk. Strong analytical and problem-solving skills. Excellent communication skills with a strong customer-centric approach. Willingness to work in flexible shifts to cater to global customers. Good to Have: Programming knowledge (API/Web/Mobile development) Experience with Microsoft Excel, OpenOffice Calc, and PowerPoint for reporting. Ability to work independently and deliver outcomes efficiently. Strong interpersonal skills with a structured thought process. Ability to remain calm and composed in challenging customer interactions. Success Metrics: Customer Satisfaction (CSAT) Score and periodic feedback. First-Time Resolution Rate. Adherence to support SLAs. Quality and accuracy of responses. Join us at Netcore Cloud to be part of a dynamic team that empowers businesses worldwide with cutting-edge technology solutions! About Netcore Cloud: Netcore Cloud is a global leader in customer engagement, offering AI-powered marketing automation and product experience solutions. We help brands create personalized, data-driven customer journeys across multiple channels. A leading AI/ML-powered personalization full-stack platform that helps B2C brands increase engagement, conversions, revenue, and retention across the entire customer lifecycle. We currently work with 6500+ enterprise brands across 40+ countries and serve more than 70% of Unicorns in India, making us one of the top-rated personalization marketing platforms. Headquartered in India, we have a global footprint across 10 countries. Netcore has been certified as a Great Place to Work for Seven consecutive years, reinforcing our people-first culture driven by values of honesty, humanity, openness, and commitment to customer and employee success. A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

Having L1 L2 experienced into Production support, Postproduction support & Root cause analysis, Troubleshooting & Vendor management & Change management. Should be familiar with MuleSoft. Background should be data warehousing.

Position Title: Senior Operations Analyst Location: Noida, India Shift Timing: 3 pm IST 12 am IST Position Overview: We are seeking a highly analytical and experienced Senior Operations Analyst to drive operational excellence and improve the performance and efficiency of our systems in the dynamic 5G wireless domain. The ideal candidate will possess deep technical and functional expertise, utilizing data-driven insights to collaborate across development, operations, and related teams. With a strong foundation in Java, Microservices architecture, and 5G technologies, this role will serve as a critical bridge between technical teams and business objectives. Key Responsibilities: 1. Data Analysis & Insights: Analyze technical and functional data to identify patterns, trends, and opportunities for operational improvement. Develop metrics and dashboards to monitor the performance of systems and applications, ensuring alignment with business goals. 2. System Performance Optimization: Evaluate the performance of systems, logs, data & functional workflows to identify bottlenecks and recommend actionable improvements. Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient. 3. Cross-Functional Collaboration: Partner with development, product management, QA, and other operational teams to guide system enhancements and improve user experience. Act as a liaison to communicate technical findings to non-technical stakeholders in a clear and actionable manner. 4 . Problem-Solving & Root Cause Analysis: Conduct root cause analysis for performance issues, outages, or inefficiencies, providing data-driven recommendations to prevent recurrence. Lead initiatives to troubleshoot and resolve system issues promptly to minimize downtime and operational impact. 5. Process Improvement: Develop and refine processes for system performance monitoring, incident management, and continuous improvement. Champion operational excellence initiatives to streamline workflows and enhance productivity. 6. Problem Management Support: Manage and monitor problems/tickets, ensuring prompt resolution and minimal disruption to operations. Conduct root cause analysis to identify recurring issues and develop long-term solutions. Track and report trends in incidents to recommend process or system improvements. Collaborate with development and support teams to address complex system and application issues. Develop and maintain performance dashboards and reporting tools to monitor system health and KPIs. Qualifications: 1. Education: Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field. Master’s degree preferred but not mandatory. 2. Experience: 7+ years of experience in operations analysis, systems performance, or a similar role, preferably in the telecommunications or wireless domain. Strong technical background with expertise in Java, Spring, microservices architecture, PLSQL, ETL, and Python libraries, and PowerBI. 3. Technical Skills: Evaluate the performance of systems, logs, data and functional workflows to identify bottlenecks and recommend actionable improvements APM tools like NewRelic, Dynatrace, Appdynamics, etc. to measure performance Query and Derive business insights through Log Aggregation tools like Cloudwatch, Logz.io, Splunk, New Relic etc. to measure business performance Knowledge of Microservices frameworks and tools (e.g., Kubernetes, Docker, Spring Boot). Familiarity with 5G wireless network architecture and its operational requirements and domain workflows. Experience with database systems, APIs, and CI/CD pipelines, PLSQL, ETL processes is a plus. 4. Analytical & Communication Skills: Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient Strong analytical thinking with the ability to interpret complex data and provide actionable recommendations. Excellent communication and presentation skills to collaborate effectively with cross-functional teams and stakeholders. 5. Other Requirements: Experience with cloud-based environments (i.e. AWS,) is advantageous. Strong problem-solving skills with a proactive mindset to address challenges.

Reporting to the Head of ANALECs Global QUALITY ASSURANCE AND PRODUCT SUPPORT GROUP, the Consultant is required to provide a high-quality service to the Global Clients. The core focus centers on Client Management and Stakeholder Management. The successful individual is required to work in coordination with the other Business Units in ANALEC (Implementation Consulting, Software Development, Software Testing, Release Team) in order to take complete Ownership of daily challenges and problems given by our clients. Responsible for Logging of Tickets-Taking Complete Ownership of the Tickets logged. Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolution. Enjoy Challenging work- The successful candidate must be willing to engage in the investigation of the problem, never giving up until it is resolved. Working as an Account Manager-Takes complete Ownership of the outstanding issues of the Tickets logged for the Assigned Global Customer, working closely with the Implementation Consulting, Software Development, and Software Testing, Release Team etc. for successful, timely and quality resolution of the Logged Tickets. Under MIS reporting, the job holder requires to do a regular and correct updating of the Ticket Tracker sent to the Management on the issues assigned. Interact with the Head of the ANALECs Global Support Group Head and other Stakeholders involved pertaining to the progress of the reported escalations. Requisite Skill Set- The skill set essential for this job is as follows: Good Organization Skills, Detail Oriented, Process Oriented. Good Interpersonal Skills: Teamwork and participation with stakeholders while maintaining independence and discipline in closure of Tickets. Ability to influence and gain co-operative relationship internally with the Departments and externally with Global Customers. Troubleshooting & Problem-Solving Ability to analyze and solve technical problems Basic SQL knowledge to use the Select, Update, insert queries (not essential initially but individual will need to acquire). Basic VBA Macros knowledge to understand the errors/issues required for Ticket Resolution (not essential initially but individual will need to acquire). Excellent Communication skills- Written & Spoken English. Self- starter, works well unsupervised or with limited supervision. Willingness to work in rotational shifts . Work Experience- Candidate must have the following experience and attributes: 2+ years in Technical/Application Support. Experience on Logging and Resolving of the Tickets with Global Clients. Experience of creating Technical Documentation (related to the tickets logged and resolved) Track record to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail. Experience of rapidly learning new software and maintain competency with developing technologies. Experience of On-the-Spot Troubleshooting during a Release Process. Experience of working effectively in a diverse workforce and interacting with International Clients.

Job Description Role: Senior Employee Support Analyst Shift - AU/US As a Senior Employee Support Analyst, you will support a diverse set of Products and Services within an agile cross-functional product development team. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role along with providing feedback and input to help shape the modernizing and building better products. The team is passionate about keeping our systems modern, reusable, and maintainable. You will be shaping the future of Morningstar DBRSs Products and helping to make Morningstar DBRS a technology-first environment. The role will be to work with team members in North America and Mumbai and support DBRS Morningstars global offices. Responsibilities: Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. Research to identify issues; provide timely resolution, and communication of outcomes to all appropriate team members. Communicate effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. Build a knowledge base for end-users and support analysts Make software improvement recommendations to enhance user experience and increase support analyst autonomy. Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution. Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary. Think strategically when it comes to understanding client requirements, problem-solving, and project management skills Requirements: 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support. 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS). Ability of troubleshooting applications independently with multiple concurrent priorities. Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team) Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc. Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc. Excellent communication skills verbal, listening, reading, writing Availability to work on rotation shifts between NA American & Australian shifts Qualifications: A bachelor’s degree in computer science or related field Good to have: Demonstrated domain knowledge in financial/investment data, and/or analytics Working knowledge of monitoring tools e.g., Splunk, New Relic etc. Morningstar is an equal opportunity employer