179 L2 Support Jobs - Page 3

Experience: 1 to 4 Years Positions Open: 5 Location: Kochi, Kerala Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams. Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents. Develop and implement permanent solutions, including patches, workarounds, and configuration changes. Collaborate with development teams, vendors, and other IT departments to resolve issues and implement solutions. Manage and maintain critical IT infrastructure and applications to ensure stability and reliability. Monitor system performance, identify potential issues proactively, and implement preventative measures. Create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting procedures, and system architecture diagrams. Provide guidance, mentorship, and training to L1 and L2 support engineers. Participate in on-call rotations to provide 24/7 support for critical incidents. Contribute to the development and improvement of support processes and procedures. Stay up-to-date with the latest technologies and industry best practices. May be involved in system design, implementation, and upgrades. Communicate effectively with customers and internal stakeholders regarding issue status and resolution. Key skills: Strong troubleshooting skills in Windows Experience with networking protocols, firewalls, VPNs, and security best practices . Hands-on experience with Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure) . Hands-on Experience with Microsoft Office 365 and Azure AD Proficiency in ticketing systems (Autotask) . Familiarity with virtualization technologies (Hyper-V, etc.) . Knowledge of SQL databases and scripting. Must have work experience with USA and Australia client Excellent communication and customer service skills.

Key Purpose of this Role: BiofuelCircles products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers. The Support Engineer will be responsible for maintaining the integrity and reliability of the BiofuelCircle platform so that internal and external users get prompt and effective solutions to their problems. What will you do every day: Investigate and resolve issues related to application functionality and performance Collaborate with the functional support team to help classify issues as software faults or otherwise Collaborate with the software development team to identify and resolve bugs Develop scripts to verify that integrations or modules are working as expected Proactively and regularly monitor application health, take measures to minimise downtime, and make recommendations for system improvements Perform data imports/exports and maintenance of third-party integrations, as required Document support processes and maintain knowledge base articles Assist with database queries and optimisations Write clean, scalable, maintainable, secure, high performing and efficient code The ideal candidate profile: You have between 2 to 4 years of experience in an application support or L2 support role You find satisfaction in solving customers problems and enabling them to get back to using the platform You are analytical, with demonstrable problem-solving skills, and can debug/ step through code with ease You are conversant in C# and .NET frameworks You are acutely familiar with SQL Server or other relational databases, and can write SQL queries You are at ease with using version control tools (like Git, Azure DevOps, or similar) You can coordinate, follow up, follow through and drive matters to closure proactively You take ownership and accountability and don't need a manager reminding of tasks or deadlines You can work with cross functional and remote teams Having worked with cloud-based applications (Azure preferred, or AWS) will give you an advantage over other applicants Having worked in an Agile software development environment will also give you an advantage over other applicants

Experience in providing Desktop & Help Desk Support, troubleshooting and resolving technical issues. Know Windows OS, iOS, macOS and Android environments. Know Active Directory, Group Policy, and other enterprise-level IT systems.

6.0years of experience in application or production support. Proficiency in SQL – writing queries, joins, data validations, and debugging. Experience with AWS services such as EC2, RDS, S3, CloudWatch, IAM. Should be strong in SQL & AWS Cloud.

5+years of experience in application or production support. Proficiency in SQL – writing queries, joins, data validations, and debugging. Experience with AWS services such as EC2, RDS, S3, CloudWatch, IAM. Should be strong in SQL & AWS /GCP Cloud.

NIIT is looking for Associate Technical Consultant- Technical support 5 days working from Office, Gurgaon Salary + Night shift allowances + Both side cab Cabs facility both side for hiring zone areas. Rotational Shift including night shift. 18 months of Surety Bond (For Stability). SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction. Desired Candidate Profile 3-6 years of experience in Technical BPO/Call Centre environment with a focus on international voice processes (blended). Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.). Strong communication skills with excellent verbal and written English proficiency. Ability to work rotational shifts including night shifts. Please share your cv at srishti.8.gupta@niitmts.com

Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation, office 365 Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software. Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment Troubleshooting network related problems with time line. (Booting issue/ CPU Error) Finding and troubleshooting of monitor, SMPS, motherboard, CPU and other devises. Operating, maintaining, and troubleshooting the network, hardware, operating system, software applications and updating the BIOS, firmware and drive base on laptop and desktop Active directory knowledge. Crating user accounts, resting password, creating groups, and adding to the domain. managing active directory user groups and security. Ms. Outlook configuration, backup and restore and troubleshooting of data files. Ticketing tools knowledge such as fresh desk and zoho desk. The reviving the update local printers and network printer installation and configuration. Remote support tools knowledge, such as Ms. Teams, zoom, any desk, Team Viewer ect. Good knowledge of video conference such as zoom, Cisco WebEx, MS teams, skype for business, google meet others. Inventory management for hardware and software. ( IT asset and applications ,license, Should be in a position to install router / Wi-Fi router / switches /Printers / individually or on network software license) Bachelors degree or equivalent combination of education and experience Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Utilizes standard corporate tools to record change and problem activities for tracking purposes

EDR Analyst -Endpoint Security (L1 or L2 Support) for Reputed MNC Position: EDR Analyst -Endpoint Security (L1 OR L2 Support) Position Type: Full Time- Permanent Experience: 3 to 5 yrs Job Locations: South India Mode: Office Notice Period: Immediate to 15 days Note: We expect your cooperation to attend online/F2F interviews (if any) whenever the interviews scheduled. Must-Have Skills: Minimum 3 years of experience in EDR (Endpoint security) Minimum experience of 3 years as L1 level or L2 Level Only need L1 level or L2 Level experienced candidates who are expert on EDR (EDR, incident response) and Trend Micro (Antivirus) Active CEH certificate Key Performance Indicators: Assess endpoint security infrastructure Deploy and configure EDR agents Monitor endpoints for suspicious activities Generate real-time alerts for potential security incidents Ensure compatibility with other security systems

EDR Analyst -Endpoint Security (L1 or L2 Support) for Reputed MNC Position: EDR Analyst -Endpoint Security (L1 OR L2 Support) Position Type: Full Time- Permanent Experience: 3 to 5 yrs Job Location: Gujrath, Delhi, NCR Mode: Office Notice Period: Immediate to 15 days Note: We expect your cooperation to attend online/F2F interviews (if any) whenever the interviews scheduled. Must-Have Skills: Minimum 3 years of experience in EDR (Endpoint security) Minimum experience of 3 years as L1 level or L2 Level Only need L1 level or L2 Level experienced candidates who are expert on EDR (EDR, incident response) and Trend Micro (Antivirus) Active CEH certificate Key Performance Indicators: Assess endpoint security infrastructure Deploy and configure EDR agents Monitor endpoints for suspicious activities Generate real-time alerts for potential security incidents Ensure compatibility with other security systems

EDR Analyst -Endpoint Security (L1 or L2 Support) for Reputed MNC Position: EDR Analyst -Endpoint Security (L1 OR L2 Support) Position Type: Full Time- Permanent Experience: 3 to 5 yrs Job Location: Mumbai,Bhopal, Pune Mode: Office Notice Period: Immediate to 15 days Note: We expect your cooperation to attend online/F2F interviews (if any) whenever the interviews scheduled. Must-Have Skills: Minimum 3 years of experience in EDR (Endpoint security) Minimum experience of 3 years as L1 level or L2 Level Only need L1 level or L2 Level experienced candidates who are expert on EDR (EDR, incident response) and Trend Micro (Antivirus) Active CEH certificate Key Performance Indicators: Assess endpoint security infrastructure Deploy and configure EDR agents Monitor endpoints for suspicious activities Generate real-time alerts for potential security incidents Ensure compatibility with other security systems

We are 3PILLAR GLOBAL We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindsets core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond. In 2024, 3Pillar Global India was named a “Great Place to Work” for the seventh year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team Key Responsibilities: Providing L2 & L3 Support around Tickets reported from Production Environments Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools Support microservices-based applications running in Docker and Kubernetes environments Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures Work with cross-functional teams to identify long-term solutions and enhance system stability Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes Minimum Qualifications: Must Have Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS) Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms Practical experience with Docker and Kubernetes Good understanding of microservices architecture, APIs, and log debugging Strong analytical and problem-solving skills with keen attention to detail Excellent communication and collaboration skills to work across technical and non-technical teams Benefits A competitive annual salary based on experience and market demands Flexi-timings Work From Anywhere Medical insurance with the option to purchase a premium plan or HSA option for your entire family Regular Health check-up camps arranged by the company Recreational activities (Pool, TT, Wii, PS2) Business casual atmosphere #LI-Remote #LI-PR

Exclusive Women Walkin Drive for Systems Engineer-L2 Support at Bangalore on 22-July- 25 Greeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM:: Walk-In Drive on 22-July- 25 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Interview Date: 22-July-2025 Interview Time: 9 AM till 12 PM Interview Venue - Bangalore:: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindhoor Convention Centre Note: No Candidate parking facility available at JP Nagar recruitment center location. Note: Candidates to carry earphones or headphones to the hiring venue for in-person interviews.Personal Laptops not allowed in the venue. Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Please carry Face Mask**. Mandatory to carry PAN Card or Passport for Identity proof. Job Description: Role -Systems Engineer - IT Service Management (L2 Support - service desk/ tech support) Location-Bangalore Experience-2+Years Notice Period-Immediate Joiners Shifts:24x7 Shift WFO: Work from office must Education-BE/BTECH Role & responsibilities for L2 Service: Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting. Experience in a L2 service desk/ tech support process providing remote support for Laptops / Desktops Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of installation and troubleshooting of Microsoft office Applications and software installations Experience Wireless connectivity, email and printing related request Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions. Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. Experience on configuring Mobile devices such as IOS, Android devices Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Should be flexible to work in different shift timings and coordinate with different teams across geographies. Regards, Infosys Recruitment Team

Skill: L2 support (service desk/Technical support) Exp: 3+Years in L2 support in international voice Qual: BE/B.tech, Bsc, BCA Sal: 4.8 LPA Loc: Bangalore Shift: 24/7 Immediate Must have: L2 support in international voice Regards, Stefi 7826055629

JD : Responsibilities: Troubleshooting & Incident Management - Manage and Lead service restoration/recovery of applications. - Ability to drive production incident bridge calls for P1 and high priority P2 incidents. - The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure) Required Qualifications: Bachelor’s degree in Computer Science or similar field; or equivalent work experience. Experience with two or more technologies listed below: - Core-JAVA - Linux/Unix - Oracle/SQL Server - Service Now - Informatica Power Center - AWS Fundamentals - UNIX Scripting - ITIL Understanding - Docker - Kubernetes - Workload Scheduling tools

L2 SCCM/Intune: • Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM Infrastructure Management across various versions (v16xx; 17xx, 18xx) • Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues. • Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. • Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. • Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning. • Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, Application Packaging, and Virtualization technologies. • Deep knowledge on Operating system versions (Windows 10, Windows 7, Server 2012, 2016), its configurations. • Ability to support issues pertaining to SCCM infrastructure, Image Management and relevant services. • Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool. • Excellent knowledge on supported processes like Requirements gathering, Customer and Stakeholder communications, Project control incl. effective learning skills. • Flexible with Shifts (open for 24*7 support)

Dear Applicant, Important Points to be noted here before you apply for this job:- This is a 3rd Party Pay-roll opportunity, wherein, the Consultant will be on pay-rolls of Zentek Infosoft and working for our client Infosys and their End Client . Apply ONLY if you are fine to work as a Sub Contractor on 3rd Party Pay-roll . This is a LONG-TERM Opportunity with a Strong Chance of getting converted as Full Time Opportunity with Infosys after few months, subject to your performance . One round of Face-to-face Interview is a MUST for this role. If you cannot go for F2F interview to one of the Infosys DC(Development Centre), please DO NOT apply. This is a HYBRID opportunity and person is expected to work from one of these offices of Infosys - Bangalore, HYDERABAD, Chennai, Pune. Number of Openings* - 5 Total Yrs. of Experience* - Between 6-12 yrs Relevant Yrs. of experience* - 5+ Job Role Teamcenter Support Specialist Detailed JD *(Roles and Responsibilities) • Provide L2/L3 support for Teamcenter PLM application and related services. • Troubleshoot and resolve issues related to Teamcenter client (RAC, AWC) and server components. • Perform user administration, access control management, and role configuration. • Work on incident management, service requests, and root cause analysis. • Collaborate with development and infrastructure teams to resolve complex issues. • Document technical solutions, standard procedures, and create knowledge base articles. • Working knowledge of ITK, SOA, and basic customizations is a plus.. • Familiarity with CAD integrations (NX, SolidEdge, etc.) is advantageous. • Experience with PLM issue tracking and ticketing tools (ServiceNow, Remedy, etc.) • Ability to work in shifts or provide on-call support as needed For faster feedback on your profile, kindly send you profile to Abhishek.Sharma@ZentekInfosoft.com and be assured of feedback with-in maximum 24 hours.

L2 FMS Engineer for Hotel IT Key Responsibilities : L2 level application support Installation, Configuration, Monitoring of applications like Opera , CRM , EcoBillz, Zscaler Active Directory, DNS, DHCP SCCM Server Hardening Windows Patch Management Windows OS Location : Gurugram Rotational Shift : Yes

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest software releases, patches, and updates.

We’re hiring a Manhattan OMS Support Engineer (preferably 2017) for L1/L2 support. Must handle order, inventory, and integration issues with strong troubleshooting skills in a production support environment.

Hi Candidate, We are hiring for Support Anlayst. Role- Application Production Support based on Linux/Unix Exp- 5+ years Location- Bangalore Skills- Linux/Unix, Shell Scripting, SQL, L2 support Preferable- Banking Domain JD Must have: - Good working knowledge in Linux & Windows environment with troubleshooting & administration experience Good Working knowledge on database such as Oracle DB / Microsoft SQL Server Hands on Scripting knowledge & experience on any language Shell scripting/ Python Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security Good knowledge on ITSM and Application production support tools & protocols Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others Hands on knowledge on Scheduling Tools like Autosys/Cron Work experience in the Banking, Financial Services and Insurance (BFSI) Interested candidates share resume on singh.nikita@kiya.ai

Job Description:- Job Profile Deliver First Call Resolution by handling customer requests and resolving customers technical and non technical issues as often as possible during the first contact for assigned products. Provide a professional & competent standard of phone and online support (Chat) for Global customers. Accurately document all customer interactions in a case tracking database. Content to be logged in full written English. Communicate and articulate clearly with the customer (in both verbal and written communication). Call back customers waiting for follow-up in the agreed timeframe. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer. Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets. Understanding of escalation handling procedures. Understand the issues business impact & put efforts accordingly to ensure a time response and resolution for the customer. Resolve known customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials. Resolve undocumented customer issues through advanced problem solving. Obtain general understanding of OS and application operations related to product usage. Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions to the SME/designated contacts so that trend can be analyzed and feedback is given out to relevant stakeholders. Provide status updates and relevant information to support teams and customers within the specified SLAs, Skills Experience/Qualifications Required Must be a Graduate , Technical degree preferred 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred Experience in troubleshooting software on Windows and /or Mac operating systems. Technical Support or implementation experience, supporting enterprise software solutions. Experience working in a team environment, managing a diverse workload Outstanding written & verbal communication skills in English with a neutral accent Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) Ability to multi-task and perform effectively under pressure Excellent analytical skills and ability to navigate challenging situations in a professional manner.

Job Role: Technical Support Engineer Location: Noida Key Responsibilities: ¢ ¢ Provide timely and accurate resolution of customer and technical queries related to Adobe Connect Hosted services. ¢ Troubleshoot common issues involving meeting access, audio/video connectivity, recording playback, and user account concerns. ¢ Guide users through standard configuration and usage processes for optimal product experience. ¢ ¢ ¢ ¢ Handle inbound support cases via chat, email, or phone in accordance with defined SLAs. ¢ Escalate complex or unresolved issues to Tier 2 support with detailed documentation. ¢ Collaborate closely with internal teams to identify patterns, emerging issues, and share customer feedback. ¢ ¢ Assist with creation and maintenance of knowledge base content, FAQs, and customer documentation. Required Skills & Experience: ¢ ¢ 02 years of experience in a technical support or customer service role, preferably in a SaaS or collaboration tools environment. ¢ ¢ ¢ Strong verbal and written communication skills. ¢ Good understanding of web conferencing technologies, browser settings, plug-ins, and general internet troubleshooting. ¢ ¢ ¢ ¢ Familiarity with operating systems (Windows, macOS), browsers (Chrome, Firefox, Edge), and basic network connectivity. ¢ Excellent problem-solving skills with the ability to think logically and empathize with customer challenges. ¢ Willingness to work in rotational shifts and adapt to a fast-paced, global support environment. Nice to Have: ¢ ¢ ¢ Exposure to Adobe Connect or similar web conferencing platforms. ¢ Basic knowledge of networking (HTTP/S, ports, proxies), LMS integrations, or SSO concepts.

Job Title: System & security support engineer L2/L3 Base Location: Bangalore Work Mode: Remote Experience Required: 5+ Years Job Summary: We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations . The ideal candidate should have hands-on experience in monitoring, troubleshooting, and securing enterprise systems. You will be responsible for providing advanced technical support, maintaining system health, and enhancing security posture across platforms. Key Responsibilities: Provide L2/L3 technical support for infrastructure systems including servers, endpoints, and networks. Monitor and respond to incidents related to system performance, availability, and security. Troubleshoot hardware, software, and network-related issues in a timely manner. Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies. Maintain system documentation, configurations, and change logs. Support patch management, endpoint protection, and compliance initiatives. Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning. Required Skills: Minimum of 5 years of experience in System/Support Engineering with exposure to Cybersecurity . Strong knowledge of Windows/Linux servers , Active Directory , and network protocols . Experience with security monitoring tools , SIEM , and incident response processes . Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems. Proficient in troubleshooting Tier 2/3 technical issues across infrastructure and application layers. Strong communication skills and the ability to collaborate effectively across teams. Good to Have: Industry certifications such as CompTIA Security+ , CEH , Microsoft Certified , or Cisco Security certifications. Experience with cloud security practices (AWS, GCP, or Azure). Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira). Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks. Tech Stack: Operating Systems: Windows, Linux Security Tools: SIEM, EDR, IDS/IPS, Antivirus Networking: TCP/IP, DNS, VPN, Firewall configurations Systems & Platforms: Active Directory, VMware, Cloud (AWS/GCP/Azure) Support Tools: ServiceNow, Jira, Remote Desktop, SSH Scripting: PowerShell, Bash, Python (preferred)

Role & responsibilities Troubleshoot and manage VMware environments. Perform Windows Server administration tasks Provide Level 2 (L2) support to customers and resolve technical issues. Work on setting up and maintaining Network Operations Center (NOC) infrastructure. Preferred candidate profile Must work from the office, 5 days a week. Will be required to work in a secure area (ODC/Vault) mobile phones must be kept in a locker. Must be open to working in rotational shifts, including night shifts. Should be available to join immediately. Must have good communication skills Should have prior support experience with US/UK clients Benefits :- Complimentary meals provided Health insurance coverage Rewards and recognition programs Wellness sessions for mental and physical well-being Work with a certified Great Place to Work and CMMI Level company

Hiring for Technical Support Associate (International Process) 5 Days working Rotational Shifts Both side cabs Location: Gurgaon / Noida Only Graduates can apply. HR Ridhi: 8178280056 HR Gurmukh: 9650005227 HR HR Deepali: 9650092537 Required Candidate profile Contact- HR Ridhi- 8178280056 HR Abhishek- 9211266657