99 L2 Support Jobs - Page 3

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 5 to 9 years of experience in Ping Federate Administration,Ping Access Configuration,Single Sign-On,SSO,Identity Federation,OAuth and OpenID Connect,IAM,User Provisioning to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 9th May 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

IT Support Executive for an MNC in Navi Mumbai L1/L2 support with hands on experience 5 days working Pl share updated CV to careers5.righthire@gmail.com

Role & responsibilities Knowledge of PC hardware both Desktops & Laptops. VIP Support / Email Coordination Good Managerial skills Vendor coordination for hardware Should know installation of Windows operating system such as Windows 10. Installation & troubleshooting of Network Printers. Good management skills with the seniors Outlook and Office 365 Video calling room check Data Backup Administrating LAN Networks. Technical assistance which includes troubleshooting of operating systems PLEASE NOTE : Excellent English communication is required Good Communication Skills, Has experience in providing support to Management. Willing to provide remote support as well end user support Whatsapp on 9765778210

Key Responsibilities: Digital Payment Platforms: Provide expert-level support for digital payment platforms, ensuring seamless transactions and resolving payment-related issues promptly. Collaborate with development teams to implement improvements and updates to the payment systems. Web-Based Applications: Monitor and troubleshoot web-based applications to ensure optimal performance and user experience. Diagnose and resolve issues related to application functionality, user interfaces, and system integration. API Integration: Manage and support API integrations with various systems and third-party services. Troubleshoot and resolve issues related to API connectivity, data exchange, and system interoperability. Technical Support: Provide L2 support for technical issues reported by end-users and internal teams. Collaborate with L1 support and development teams to escalate and resolve complex technical problems. Incident Management: Respond to and resolve incidents within defined SLA (Service Level Agreement) timelines. Document and track incidents, providing clear and concise information for analysis and improvement. Collaboration: Collaborate with cross-functional teams, including developers, QA engineers, and IT operations, to ensure effective communication and issue resolution. Continuous Improvement: Participate in ongoing process improvement initiatives to enhance the efficiency and effectiveness of support services. Stay informed about industry best practices and emerging technologies related to digital payments and web applications. Qualifications and Experience: Bachelors degree in computer science, Information Technology, or a related field. 2 to 5 years of relevant experience in supporting digital payment platforms, web-based applications, and API integration. Proficiency in troubleshooting technical issues and providing timely resolutions. Strong understanding of ITIL processes and incident management. Excellent communication skills and ability to collaborate in a team environment. If you are a motivated individual with a passion for technology and a proven track record in supporting digital payment platforms and web applications, we invite you to apply for this exciting opportunity at Narayana Health Limited. Join us in making a positive impact on healthcare through innovative and reliable IT solutions.

Candidate must be able to respond to service issues, analyse, troubleshooting problems.Provide technical support on LIBSYS & LSAcdemia software products.Must respond to breakdowns.Good Knowledge of Linux is mandatory. Good communication skills. Required Candidate profile Candidate must be a graduate with sound experience in Linux and Software product.Should have good communication skills and must be open for occasional on-site travel to various locations across India.

About the Job: This is a client facing role in Mumbai. The job requires an Engineer to administer the RHEL set up for the large PSU. He is required to provide RCA and resolve L2 tickets for the customer issues. He is required to provide Solutions to customer problems and create SOPs for the day 2 day operations. The individual is required to support the Day2 operations of the customer. The Job requires for the individual to work in Shifts. What will you do? Manage the RHEL deployments Identification of critical updates, upgrades and validating such in the non-prod setup Provide RCA and resolution for priority 1 & other impoetnat tickets Health check for critical workload setups on RHEL Enable all relevant security controls in RHEL as per info-security policies Help in troubleshooting the production critical issues \ Priority 1 tickets Creating Standard operating environment (SOE) Installation configuration of RHEL as per requirement of different workloads, as per the SOE designed and best practices Day to day operations/maintenance activities related to RHEL deployments Creating short script for day to day operations Managing Users, quota & access on RHEL platform Applying patches through Satellite Provide Daily Report, other reports as required Create SOP Work along with Various Client Stakeholders from Customer location Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team. What will you bring? 5+ years of Linux or UNIX system administration experience Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience RH certification is preferred. Good Troubleshooting skills for RHEL L2 Support and Administration Experience for RHEL clusters Has experience in working with Large customer setups Preferred work experience for Indian customers Experience in working at customer locations. This job is in Mumbai Has excellent Communication skills to drive technical conversations with the customer.

Key Responsibilities: Technical Support & Troubleshooting: Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments. Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary. Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures. Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes. System Configuration & Maintenance: Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive. Perform regular system and application updates, patch management , and preventive maintenance on client devices and networks. Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption. Collaboration & Client Interaction: Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security. Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes. Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required. Cloud Infrastructure & Security Awareness: Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments . Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams. Qualifications & Skills: 3-5 years of experience in Helpdesk L2 Support , including 24x7 NOC, SOC , or IT support . Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations. Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint). Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer). Solid L1 to L2 support skills , including device troubleshooting, software installation, patching, and configuration. Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk). Familiarity with cloud platforms like Azure, AWS , and knowledge of cloud infrastructure is a plus. Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations. Excellent documentation skills, with attention to detail in creating clear and structured records . Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate AWS Certified Solutions Architect (or similar) Azure Administrator certification (preferred) ITIL Foundation

JOB SUMMARY: We are seeking a skilled Application Support Manager to lead and manage a team responsible for maintaining, troubleshooting, and optimizing business-critical applications. This role involves overseeing daily support operations, client and stakeholder management, ensuring high availability of applications, and collaborating with cross-functional teams to enhance system performance. The ideal candidate will have strong leadership, technical, client and stakeholder management and problem-solving skills to drive continuous improvements in application support services. KEY RESPONSIBILITIES: Application Support & Maintenance: Oversee the support and maintenance of enterprise applications to ensure optimal performance and availability. Monitor application health, troubleshoot issues, and coordinate resolutions with internal teams and external vendors. Implement and enforce best practices for incident, problem, and change management. Develop and maintain documentation for application support, including workflows, troubleshooting guides, and FAQs. Team Management & Leadership: Lead and mentor a team of application support analysts and engineers. Assign tasks, set performance goals, and provide regular feedback to team members. Ensure adequate training and knowledge transfer within the team. Stakeholder & Vendor Management: Act as a point of contact between IT teams, BUs, and external vendors for application-related issues and enhancements. Work closely with stakeholders to understand their needs and ensure applications meet operational requirements. Manage vendor relationships, service level agreements (SLAs), and contract negotiations. Process Improvement & Optimization: Identify opportunities for automation and efficiency improvements in application support processes. Drive continuous improvement initiatives to enhance application stability, performance, and user experience. Ensure compliance with IT security policies, data protection regulations, and industry standards. Project & Change Management: Participate in system upgrades, migrations, and new application deployments. Collaborate with development teams to test and deploy new features or fixes. Manage application release cycles and ensure minimal disruption to business operations REQUIRED QUALIFICATIONS AND SKILLS: Education & Experience: Bachelors degree in computer science, Engineering, Information Technology, or a related field. 6+ years of experience in application support, IT service and stakeholder management, or a similar role. Prior experience leading a technical support team. Technical Skills: Should be from an IT development background and having experience of enterprise applications and cloud platforms. Should be able to at least understand basic coding. Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Jira, Remedy). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple priorities. Customer-focused mindset with a proactive approach to issue resolution. Preferred Qualifications: ITIL certification or experience with knowledge of cloud services. Experience working in Agile or Azure DevOps environments. Interested candidates who have worked in an IT Product or IT Services and having strong experience of Application Support can email their CVs to parikshitj@excellonsoft.com or careers@excellonsoft.com

Skills- Application Support , L1 / L2 Support , Dotnet, SQL , API Postman.

Title: Software Support Analyst Job Responsibilities: This position is responsible for providing customer support, administering customer support cases, monitoring application data and supporting customer training. Customer support, Issue Tracking and Resolution- • Provide customer support to clients over phone, email and web case submissions. • Enter case data into the system update and close cases as appropriate. Diagnose customer issues- • collect pertinent data on the issue. • Provide support for items where solution is known and close case. • For new problems, appropriately assign cases for resolution. • monitor all cases to ensure that resolution deadlines are being respected. • follow up with assignees as necessary to close cases. • Document all solutions and maintain a solution database. • Prepare monthly reporting on customer support activity. • Work with the customer support team to proactively evaluate and improve customer support. • Participate in next release design to create awareness of customer problems. Client Data Monitoring and Reporting • Monitor regular data upload from clients. • Ensure timely data submissions. • Observe data monitoring protocols. • Prepare scheduled client reports. • Assist with other client reporting as necessary. Technical Training • Ability to participate in QA / UAT, deployments, and configurations. Assist in preparation for on-site and web-based training. • Conduct training at client locations or via the web. • Ability to develop training materials on advanced topics preferred but not required. Skills and Experience Necessary • Excellent written and oral communications skills • Background in application and software support • Highly detailed oriented with strong technical aptitude • Strong skills with MS Office (Excel, PowerPoint, Word, Outlook) • Ability to learn new software applications. • Ability to multi-task and prioritize multiple assignments.

Experience in IT Service Desk ticketing tool Technical expertise in IT troubleshooting strong communication, problemsolving and customer service abilities Knowledge of framework and infrastructure management Logging and tracking tickets in ServiceNow Required Candidate profile Qualification: Any Graduate Shift: Rotational Communication Skill : Excellent Working Days: 5 Days Experience: 0-5 Years Perks: Cab facilities Incentives Night Allowances

Job Detail: - Exp- 3Yrs.- 7 Yrs. Location - Noida Shift-6:30 PM -3:30 AM IST Cab provided Responsibilities: Must have experience in remote support to Global Client. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment. Ensure desktop computers interconnect seamlessly with diverse systems. Maintain desktops, data integrity and file system security for computing environment. Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software. Recommend and implement upgrades on systems to ensure longevity. Identify and repair hardware and network connectivity issues. Establish VPN access for remote users. Assist in technical upgrading and maintaining of entire desktop systems. Support in testing and deployment of new applications and systems. Update and maintain computer inventory and surplus equipment. Maintain computer equipment and software to ensure secure and efficient operations office 365 support, printer support and troubleshooting, software installations.

Summary: Professional Network Administrator IT position with main responsibilities of all administrative tasks which includes configuration, monitoring and troubleshooting all the network related issues. Assist in maintaining the audio-video equipment in meeting rooms, conference rooms, training room, Unified call managers and new project implementations. Should be focused, dedicated and user friendly. Roles & Responsibilities: L1/L2 should do basic trouble shooting of network issues of the assigned ticket and resolve the issues Take responsibility of assigning the tickets to self and resolve the issues within the SLAs Configuring Switches and Routers and other network devices includes Audio/Video, VTC etc. Troubleshooting the Vlan, Network port and internet issues raised by the stakeholders Raising the TAC ticket with approved Network AMC vendor or Cisco for troubleshooting the critical issues and documenting the same for the record purpose Raising a ticket/call with Audio/Video equipments to troubleshoot the issue and co-ordinate with the vendor for replacing the device Co-ordinate with AMC vendor for quarterly maintenance with Audio/Video and Network devices. Raising a TAC ticket with AMC vendor /Cisco to replace a faulty device under RMA as per our contracted support. Creating the new Extension, modifications and assigning the IP phones to the new joiners as per the requests. Verifying and upgrading the IP Phones with the latest firmware updates from Cisco Help and provide support to the network team member in new projects implementation, configuration and installation (MAC Move, Add and Configure) Monitor the Network using PRTG network monitoring software for the network performance issues including availability, bandwidth utilization, throughput and latency. Providing extended support and troubleshooting the issues with WebEx for the Users and external stakeholders Providing support in connecting WebEx to the users in different meeting rooms as and when required. Troubleshooting and resolving the issues related to connecting the laptops in the meeting rooms during presentations Reporting network operational status by gathering prioritizing information to the reporting manager. Generate the monthly reports pertaining to bandwidth and save it to network drives for audit purpose Managing and taking associated backups of Network Devices and AV devices Prepare the meeting rooms ready for Town Hall or other meetings and ensure smooth operations of AV Infrastructure configurations and effective coordinations Documentation of IT Infrastructure including Change & Incident Management System and knowledge-based troubleshooting steps Managing and Maintaining Asset inventory of Network, Audio & Video equipments. Asset labelling for Switches, Routers, AV equipment and other network devices Adherence to IT Audits - Internal & External manage the respective documentations Protects organization's value by keeping information confidential. Supervise and administering network cabling work across the floors with Hub rooms and Workstations to provide LAN connectivity Verify and Maintain HUB rooms hygiene with proper dressing and labelling. Prerequisites: Bachelor’s degree in IT/Computer Science or relevant discipline 5 - 7+ years of experience in IT Network management Strong and hands on knowledge of IT infrastructure technologies, including Cisco and FortiGate, Ruckus technologies and cloud services. Must be able to work independently with ownership. Excellent problem-solving, analytical, and organizational skills. Effective cross functional experience across various IT teams, Business, Finance and Procurement Sound understanding of Windows and Network related Infrastructure spread across virtual and hyperconverged systems. Ability to make quick decisions in complex situations. Experience in working in IT Healthcare domain. Ensure appropriate documentation of core IT process and system landscapes. Building operational & system efficiencies by reviewing trends and requirements. Work location : Hyderabad Mode of Work: Work from Office Interested candidates with relevant experience from the scratch (from setting up switches) can apply to https://dmhrms.qandle.com/#/jobs?jobId=67933984afa492d52b8c82dd https://dmhrms.qandle.com/#/jobs?jobId=67933984afa492d52b8c82dd&apply_now

Responsibilities: * Provide technical customer support via phone calls(Inbound/Outbound) * Resolve complex software issues through troubleshooting and ticket handling * Collaborate with cross-functional teams on product improvements * US Shifts

Skill: L2 support (service desk/Technical support) Experience: 3+ Years Qualifications: BE/B.tech Salary: 4 LPA Location: Bangalore Shift: 24/7 NP: Max 30 Days Must have: L2 support (Active Directory, anti-virus) Regards, LISA 7338960689

Job opening for Service Desk Experience minimum 2+ years Service Desk Package Upto 6lpa Location- Pune, Bangalore & Hyderabad Notice period- Immediate to 30days Work from office & US Shift For more information contact on 9362502648 and 92663 13749

Greetings from BCforward INDIA TECHNOLOGIES PRIVATE LIMITED. Contract To Hire(C2H) Role Location: Hyderabad Payroll: BCforward Work Mode: Hybrid JD Applications Support - Advanced Tech stack , Production experience , deployment , maintenance , SRDR, patching , service now , Play book , L2 support activity ,( banking telecom and healthcare ) Change management and incident handling , application level support , Splunk, Dynatrace, mainframe, IT protocols , UNIX and scripts , DM , sql quires , Network , Alerting system service now , chain sequence , IT infra management , support engineers Production support management , L2 support , change management , incident management , certificate renewal , functional ID renewal, isolation test , SRDR, patching ( OS , DB and maintained activity in production, customer facing , Understand the activity, criticality , impact Please share your Updated Resume, PAN card soft copy, Passport size Photo & UAN History. Interested applicants can share updated resume to g.sreekanth@bcforward.com Note: Looking for Immediate to 30-Days joiners at most. All the best

Experience and Technical details: Minimum 2 years of experience in E-Commerce/Telecom/Enterprise IT / Banking industry Monitor scheduled alerts (infra & application) on mails or via system like solarwinds, new relic etc Once alert is received on basis of criticality connect with right teams over email or chat Follow up with teams through the alert while it gets fixed Communicate to stake holder until issue is fixed Optimize the alerts on continuous basis to avoid unwanted and unnecessary alerts Maintaining and updating technical documentation and SOPs Attention to detail, a proactive approach while working on alerts Complete ownership of L1 and L2 support Understanding the functioning of the system. Collaborating with other verticals. To check/Analyze the transactions and logs and device settlements. Monitor process and software changes that impact production support Experience in providing L2 level support to customers (medium to large). Experience in analysis application logs for errors and corrections. Understanding and exposure to DB. Technical experience for role: Basic understanding of operating systems Basic understanding of server, client, network, storage & backup Basic understanding of monitoring tools, knowledge in relational databases, .net. Basic knowledge of HTML and CSS Website development will be an added advantage Familiarity with Agile/Jira/Scrums is good to have Interpersonal skills for role: Good verbal & written communication in English Willing to work in night and weekend shifts Ability to work under pressure and should be a team player Good grasping, Willing to work in support, right attitude toward work

Hiring For Technical Support Skills- Technical Support, L1 Support, L2 Support, Voice Process, International Process Candidate must have International Technical Voice Experience Experience 1+years in Technical Support International Package upto-6LPA Walkin Interview Location- Hyderabad 5 days working & 24*7 shift For more Information Contact Puja Contact number: 9266313749 Mail id- puja@manningconsulting.in

Lead L2/L3 support & development for Java/Spring Boot apps, troubleshoot issues, manage incidents, enhance features, deploy via Terraform, Docker, Kubernetes, Skills: Java, Spring Boot, SQL, Linux, Terraform, Docker, Kubernetes, troubleshooting.

Job Description - L2 support engineer Support and Maintenance Responsibilities: ? Monitoring Support queues (Email / Service Now / ITSM) and acknowledge ? Bug/defect fixes and troubleshooting the problem in code ? Prioritize and resolve issues /tickets in the Maestro LDCS application ? Provide workaround and fixes to bugs in the Application, package and distribute based on guidelines ? Conduct Unit Test, Integration Tests and Regression Tests ? Provide support for UAT ? Good communication Skills ? Ability to work with minimum supervision ? Proactive in monitoring and resolving issues ? Flexible and responsive approach to work ? Ability to achieve deadlines ? Should be able to liaise with other teams like infrastructure team, UAT team, support team etc. ? Should be able to escalate issues to the project manager ? Strong customer focus ? Take ownership of assigned work from start to end Exps - 4yrs to 12yrs Location - Greater Noida Notice Period - Immediate to 30Days

Dear Candidate, Movate (CSS Corp) is hiring candidates for Sr. Service Desk Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 22nd March, Saturday Job Summary: The Tier 2 Service Desk Engineer is a senior technical role responsible for handling complex incidents, escalations, and deep-dive troubleshooting across multiple IT environments. This role requires advanced problem-solving skills, expertise in IT infrastructure, and the ability to mentor and guide Tier 1 support teams. The Tier 2 Engineer plays a crucial role in incident resolution, root cause analysis, process improvement, and ensuring overall IT service stability and efficiency. Key Responsibilities: Incident Management & Escalation Handling: Handle and resolve complex escalated incidents from L2 engineers within defined SLAs. Perform deep-dive troubleshooting for system, network, and application issues. Document root cause analysis (RCA) and provide permanent fixes to recurring issues. Ensure proper incident escalation protocols are followed and well-documented. Problem Management & Root Cause Analysis: Conduct proactive problem management to identify recurring issues and drive permanent solutions. Lead root cause investigations and implement corrective actions to minimize service disruptions. Maintain an incident/problem knowledge base with solutions and workarounds. Collaborate with engineering teams to resolve infrastructure and application problems. Technical Support & Troubleshooting: Strong experience with Windows Server (2016/2019/2022), Linux (RHEL, Ubuntu, CentOS), and macOS. Troubleshoot and resolve issues related to Active Directory, DNS, DHCP, and Group Policies. Intermediate networking knowledge (switching, routing, VPN, firewalls, etc.). Hands-on experience with IT service management tools (ServiceNow / Jira) and virtualization (VMware / Hyper-V / Citrix). Understanding of ITIL processes and best practices. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Strong organizational and time management skills. Strong customer service orientation. Ability to mentor and guide junior team members. Security & Compliance: Ensure security best practices are followed across all support activities. Perform security patching, vulnerability management, and compliance checks. Assist in handling security incidents, including malware containment and remediation. Enforce IT policies and participate in security audits. Automation & Process Improvement: Identify areas for efficiency improvements and recommend process enhancements. Participate in IT projects, deployments, and migrations to improve service delivery. Basic scripting knowledge (PowerShell, Bash, Python) is desirable. Collaboration & Knowledge Sharing: Provide mentorship and training to Tier 1 engineers to improve technical capabilities. Conduct technical knowledge-sharing sessions and documentation updates. Work closely with IT leadership, Partner teams, and external vendors to ensure seamless IT operations. Reporting & Documentation: Maintain detailed documentation for incidents, changes, and troubleshooting steps. Generate reports on system performance, incident trends, and resolution timelines. Ensure proper documentation of standard operating procedures (SOPs) and best practices. Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. 3 to 5 years of experience in IT support, with at least 2+ years in an L2/L3 support role. Disclaimer: Please ignore if not interested or not relevant to your profile.

Job Summary: The Tier 2 Service Desk Engineer is a senior technical role responsible for handling complex incidents, escalations, and deep-dive troubleshooting across multiple IT environments. This role requires advanced problem-solving skills, expertise in IT infrastructure, and the ability to mentor and guide Tier 1 support teams. The Tier 2 Engineer plays a crucial role in incident resolution, root cause analysis, process improvement, and ensuring overall IT service stability and efficiency. Key Responsibilities: Incident Management & Escalation Handling: Handle and resolve complex escalated incidents from L2 engineers within defined SLAs. Perform deep-dive troubleshooting for system, network, and application issues. Document root cause analysis (RCA) and provide permanent fixes to recurring issues. Ensure proper incident escalation protocols are followed and well-documented. Problem Management & Root Cause Analysis: Conduct proactive problem management to identify recurring issues and drive permanent solutions. Lead root cause investigations and implement corrective actions to minimize service disruptions. Maintain an incident/problem knowledge base with solutions and workarounds. Collaborate with engineering teams to resolve infrastructure and application problems. Technical Support & Troubleshooting: Strong experience with Windows Server (2016/2019/2022), Linux (RHEL, Ubuntu, CentOS), and macOS. Troubleshoot and resolve issues related to Active Directory, DNS, DHCP, and Group Policies. Intermediate networking knowledge (switching, routing, VPN, firewalls, etc.). Hands-on experience with IT service management tools (ServiceNow / Jira) and virtualization (VMware / Hyper-V / Citrix). Understanding of ITIL processes and best practices. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Strong organizational and time management skills. Strong customer service orientation. Ability to mentor and guide junior team members. Security & Compliance: Ensure security best practices are followed across all support activities. Perform security patching, vulnerability management, and compliance checks. Assist in handling security incidents, including malware containment and remediation. Enforce IT policies and participate in security audits. Automation & Process Improvement: Identify areas for efficiency improvements and recommend process enhancements. Participate in IT projects, deployments, and migrations to improve service delivery. Basic scripting knowledge (PowerShell, Bash, Python) is desirable. Collaboration & Knowledge Sharing: Provide mentorship and training to Tier 1 engineers to improve technical capabilities. Conduct technical knowledge-sharing sessions and documentation updates. Work closely with IT leadership, Partner teams, and external vendors to ensure seamless IT operations. Reporting & Documentation: Maintain detailed documentation for incidents, changes, and troubleshooting steps. Generate reports on system performance, incident trends, and resolution timelines. Ensure proper documentation of standard operating procedures (SOPs) and best practices. Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. 3 to 5 years of experience in IT support, with at least 2+ years in an L2/L3 support role.

We are seeking a skilled and proactive System Administrator to join our IT team. The ideal candidate will be responsible for ensuring the efficient operation, maintenance, and security of our IT systems and infrastructure. You will play a key role in managing servers, networks, and security protocols, ensuring our systems run smoothly and securely. Key Responsibilities: System Maintenance and Administration: Install, configure, and maintain servers (Windows/Linux) and network infrastructure. Monitor system performance, including server health, capacity, and availability. Perform routine system updates, patching, and software installations. Troubleshoot and resolve system, hardware, and software issues. Security Management: Implement and enforce security policies, procedures, and practices. Regularly perform system backups and disaster recovery planning. Manage user access controls, permissions, and authentication processes. Monitor and respond to security incidents and vulnerabilities. Network Administration: Configure, manage, and troubleshoot network devices (routers, switches, firewalls, etc.). Ensure network availability, performance, and security. Setup and manage VPNs, firewalls, and other networking protocols. Collaboration and Support: Provide support and training to end-users and teams. Collaborate with other IT staff to identify system improvements and performance optimizations. Assist in the planning and execution of IT projects. Documentation and Reporting: Maintain clear and accurate documentation of system configurations, processes, and procedures. Create and update standard operating procedures (SOPs) for routine tasks. Generate reports on system performance, security issues, and network traffic. Automation and Scripting: Develop and maintain automation scripts to improve operational efficiency. Implement monitoring and alerting systems for proactive issue detection. Disaster Recovery & Backup: Ensure regular data backups are completed successfully. Participate in disaster recovery planning and execute disaster recovery drills. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 2+ years of experience as a System Administrator, Network Administrator, or a similar role. Proficiency in system administration (Windows, Linux, Unix). Experience with network configuration and management (firewalls, routers, switches).

Education must be BE/BTech/MCA & 4+ Years Hands on exp. Gaining a total understanding of the organization's technology and information systems. Designing and implementing infra and network security solutions. Providing L2 support in all Network related activities. Install, configure, manage, customize and troubleshoot network related activities. Monitoring and administration of LB, WAF and DDoS. Preparing weekly/monthly reports Deploying and managing SSL certificates in Radware LBs. Raising Firewall requests as per requirements and coordinating with different departments to get Firewall Requests implemented. Managing the inventory i.e. hardware, software, IPs (public, private), DNS etc. Coordinating with hardware vendors in configuration and troubleshooting Daily reporting of LB resource utilization IOS upgrade of all devices as and when required. Implementing Audit recommendations pertaining to Network Guide/Mentor the team members on technical problems which cannot be resolved at their level Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies Experience in leading the team Experience of working on ITIL processes Leading the major incidents, fixing the problems, and submitting RCA Perform in depth packet capture analysis using Wireshark to diagnose network performance issues, incidents, and other anomalies and detailed reports on findings from PCAP analysis. WAF (Web Application Firewall)F5 Monitoring security alerts Provide Remedial actions Prepare Analysis Reports Analysis of application logs Coordinate with Application team and get input Fine tuning as per the recommendation by App team Report generation LOAD BALANCER (Radware) Capacity Planning SSL Off loader Configuration Configuration and Troubleshooting issues IPv4 and IPv6 enablement Integration with SOC, SIEM and Other tools Co ordination with Vendor for support. Preventive Maintenance. Firmware Upgradation