179 L2 Support Jobs - Page 2

Position : Help Desk support (L2) level Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com

What are we looking for A System & Application support engineer with production support experience, handling an ecosystem containing Mobile App/Web App with application layer/business logic/data hosted in cloud infra. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service. Must have skills: 3 To 5 years of experience in Level 2 Application (mobile & web) support Knowledge on cloud monitoring tools such as AWS CloudWatch, Datadog , ELK Debugging log analysis data validation skills to isolate issues Knowledge of AWS Services Hands on experience in Application monitoring, Incident management, SLAs & Escalations Proven experience in using any major ITSM tools (JIRA preferred) Hands on experience with good command on Database (SQL & NO SQL ) handling Good command in Microsoft Office suite Strong analytical and problem-solving skills Willing to work in rotational based 24X7 Shifts Good to have skills: Automotive Connected Car eco system knowledge Experience in Change Management Process Connected car feature understanding QA Testing of Web or Mobile apps What will be the roles and responsibilities Incident handling, Issue analysis, Investigate & Gather necessary data/insights Incident escalation based on workflows In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident Monitoring Dashboard of cloud applications Monitoring and acting based on the auto-alerts generated from system using runbooks Report creation and publishing to required stake holders Coordinating with multiple stakeholders across different geographies to ensure the ticket closure Execute sanity check for the application (iOS, Android) as & when required Responsible for maintaining the procedures/run books, workflows, work instructions used by the ops team Fulfil any ad-hoc data or report request queries from different functional groups Wer are looking for immediate joiners. Plz apply if you are available to join within 10 days.

As a Software Developer, you will be responsible for designing, developing, and deploying high-quality software applications using Angular, Dot Net Core, C#, and SQL Server. You will collaborate with cross-functional teams to identify requirements and develop solutions. Additionally, you will participate in code reviews to provide feedback for improving code quality. Furthermore, you will take on the role of a Technical Leader by leading the development of software applications, providing technical guidance to junior developers, and mentoring them to enhance their skills and knowledge. You will also collaborate with other teams to ensure alignment with company goals and objectives. Your responsibilities will also include developing and maintaining CI/CD pipelines to automate development releases, working with the QA team to ensure software applications meet quality standards, and participating in release management to ensure smooth deployment of software applications. In terms of Performance Optimizations, you will be tasked with identifying performance bottlenecks in software applications, optimizing database queries, and collaborating with the QA team to ensure that performance optimizations do not introduce new bugs. Information Security will also be a key aspect of your role, where you will need to ensure that software applications comply with information security guidelines and regulations, collaborate with the security team to mitigate security risks, and participate in security audits to improve security posture. Your proficiency in using GIT and other version control systems will be essential for managing code changes and collaborating with team members. Additionally, knowledge of caching frameworks like Redis is a plus, as you will collaborate with the team to implement caching solutions to enhance application performance. Collaborating with the L2 Support Team will be important for educating them on new patches, troubleshooting production issues, and providing technical guidance when needed. As a Team Manager, you will be responsible for managing a team of junior developers, providing technical guidance and mentorship, and ensuring alignment with company goals and objectives. Overall, your role will require a strong skill set in C, SQL Server, and .NET, along with the ability to work collaboratively with various teams to deliver high-quality software applications.,

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

Role purpose: Manage Application Operations and Application Maintenance for Amdocs Ordering, SOM, ODO Applications. Collaborate with Business to interpret product operational challenges and technical issues and effectively communicate how a solution will align to their needs and requirements Lead and articulate end-to-end business processes and the key integration/ control points, work cross-functionally across different business processes Drive transformational/modernization projects. Maintains solid relations and works closely with Development teams, Architects, technology peers and vendors. Operational readiness-Provide support and cooperation in reviewing High-Level Design, testing for new changes. Drive efficiency through process improvement, automations to continually improve service and reduce costs Actively participate in WAR ROOM investigations Participate in Periodic meetings with all stakeholders on various aspects like performance, SLA/KPIs, issues/escalations etc. Build Amdocs SOM, ODO skills in IT-Operations Capacity Planning & Hardware Assessment and able to create technical roadmap for the product Essential University degree, with preference on technology (Computer science (CS), Information technology (IT), Telecommunications (ENTC). 10+ years of experience in Amdocs CES, SOM, ODO applications with multi domain complex environment. 12+ years of experience on managing Telecom Fix line products for European customers 10+ years of ITIL knowledge & experience: Incident Resolution, Incident Management, Change Management, Problem Management etc. Analyze root cause of issues, identify known errors, coordinate actions to fix the errors Proven track record of Log Analysis & Fluent in Analytical Troubleshooting skills. Exposure to logging tools like Dynatrace, Grafana, AppD. Having a good understanding of agile methodology, SRE

-3 years of technical support or IT-related work, Preferred experience with JIRA/Zendesk, -Strong communication skills; fluency in written and verbal English. -Interview Mode- F2F Interview

Job Opening: Storage & SAN Administrator Hitachi Storage systems and Brocade Switches. Experience Level: 5+ Years Relevant Experience Expected CTC: Please mention in the resume Job Description (JD) We are hiring a skilled SAN & Storage Administrator to join our team in Navi Mumbai with at least 5 years of relevant experience in storage infrastructure management. A. Administration & Monitoring Daily management of SAN & storage environments. Collaborate with customer storage support teams. Participate in troubleshooting tasks and workflow enhancements. Manage storage operations and systems-level maintenance. Track storage usage trends and plan capacity. Maintain documentation, reporting, and procedures. Perform storage allocations to server infrastructure. B. Infrastructure Event Management Capacity management and trend analysis. Monitor SAN switch and storage subsystem capacity. Analyze performance and support future growth planning. C. Problem Resolution & RCA Conduct preliminary diagnostics and documentation. Coordinate with Hitachi Global Support for incident management. Maintain compliance with change management policies. D. Maintenance & Implementation Perform routine storage maintenance per Hitachi standards. Manage the implementation of additional storage infrastructure and services. E. Mentorship Train and mentor junior administrators. F. Solution Design Oversee installation, configuration, and de-provisioning of storage solutions. G. Performance Management Tune and analyze capacity; recommend remediation strategies. H. Disaster Recovery & Continuity Develop and maintain DR procedures and documentation. Manage data movement, replication, and DR testing. Skill Requirements 5+ years of hands-on experience with SAN & NAS storage infrastructure. Expertise with Hitachi Storage systems and Brocade Switches. Exposure to Unified Compute Platforms and OS-level operations (including basic cluster management). Strong communication skills (both verbal and written). Tags : - Storage Admin, SAN Administrator, Hitachi Storage, Brocade Switch, Sys Admin, Disaster Recovery, IT Infrastructure, Storage Engineer, L2 Support

Application Support (Banking Domain Preferred): Provide L2/L3 support for business-critical applications. Manage incidents, problems, and changes in alignment with ITIL practices. Collaborate with cross-functional teams to ensure application reliability and performance. Database & SQL Expertise: Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server. Perform data analysis and troubleshoot database-related issues. Linux & Shell Scripting: Execute Linux commands for system monitoring and issue resolution. Develop and maintain shell scripts for automation and operational efficiency. Alert Management: Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc. Respond to alerts and take proactive actions to minimize downtime. Logs Management: Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities. Conduct root cause analysis (RCA) and document findings. ITIL & ITSM Practices: Apply ITIL principles in managing service operations. Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management. Ensure compliance with SLAs and maintain high service quality standards.

Role- Production Engineer Location- Navi Mumbai Experience- 2-6 Years Notice- 60 days Budget- 10-12 LPA Mandatory Skills-Linux, Windows, L2 support, PLSQL, Oracle Banking domain experience is must. Contact- 7742324144

Role & responsibilities .NET Azure L2/L3 Support Analyst Primary Skill Need people who are providing support for the queries. More stronger on SQL side, will check on the issues on server etc. Total Experience (Yrs) JD Browser technology and how to use the developer tools, Application knowledge infra structure understanding to do troubleshooting, good communication skills Conduct regular system checks. Diagnose and resolve technical problems, often using advanced diagnostic tools and troubleshooting methods. Provide technical assistance to developers to enhance features. Maintain detailed records of issues, resolutions, and user interactions to improve support processes. Work closely with other IT professionals and departments to ensure seamless integration and operation of IT systems.

WFH only if you meet requirements 1 yr CS exp mandatory Core i5 (7th Gen +), GB Ram Webcam + noise cancellation headset 20 mbps internet + UPS mand EDR installed + SHL system check Report Salary -24500 ctc Great Comms required in English and hindi

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Hi Candidates, We are hiring for Support Analyst- based on Unix/Linux Skills- SQL, Shell Scripting, Unix/Linux, L2 support, Banking Domain Exp- 3+ years Location- Banking JD Must have: - Good working knowledge in Linux & Windows environment with troubleshooting & administration experience Good Working knowledge on database such as Oracle DB / Microsoft SQL Server Hands on Scripting knowledge & experience on any language Shell scripting/ Python Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security Good knowledge on ITSM and Application production support tools & protocols Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others Hands on knowledge on Scheduling Tools like Autosys/Cron Work experience in the Banking, Financial Services and Insurance (BFSI) Interested one share resume on singh.nikita@kiya.ai

Greetings from Mphasis!! We have an exciting opportunity at Mphasis for professionals like you who understand the importance of getting things right from the start especially when it comes to ITO - Service Desk (Technical Support Engineer) We're hiring for Mortgage Origination roles and would love to meet you at our Walk-in Drive in Bangalore on June 3rd & 4th, 2025. Date: 14th July, 2025 and 15th July, 2025 Timings: 10:00pm to 2:00pm Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059 Essential Job Functions: Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver) Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director Proficient in MS Office 2013, 2016 and must have knowledge of O365 Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents, tracks, and monitors new and open Incidents until resolution or proper escalation Knowledge of Wyse thin and zero client support, set up and connectivity Supporting issues with Printer installations, HP Print and Scan via USB Cisco VPN client support CANDIDATE SHOULD HAVE PASSPORT Immediate joiners preferred Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it. Date: 14th July, 2025 and 15th July, 2025 Timings: 10:00pm to 2:00pm Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059 Don't miss this opportunity to join our dynamic team at Mphasis! #technicalsupport #JobOpportunity #MphasisWalkInDrive

Seeking a Support Engineer with 4+ years of experience in Integration & Middleware. Must have expertise in IBM WebSphere, Apache Tomcat, Apigee, Azure, Cosmos DB, AKS, DevOps tools, and ITX. Chennai location. Required Candidate profile Experienced Support Engineer with strong skills in WebSphere,Tomcat,Apigee,Azure,Cosmos DB,AKS, DevOps, and ITX.Proven success in maintaining integration environments and resolving issues efficiently.

Opening for Application IT Specialist (Oracle EBS R12) We are seeking a highly skilled and self-motivated technical enthusiast with expertise in Oracle EBS to join our dynamic IT team which supports Regional PES Business Operations. Company: Regal Rexnord Corporation Location: DLF Model Town, Sector 11, Faridabad, Haryana 121006 (1 Km from Bata Chowk Metro Station) About Position: Working closely with Our Core Oracle Functional & Technical team, project managers to gather requirements from business users, design enhancements, and ensure that the system aligns with our organizational ERP. Additionally, you will provide training and support to end-users, ensuring they are equipped to utilize the ERP system effectively. If you are passionate about technology advancement and thrive in a fast-paced environment to deal multiple challenges on hand, we encourage you to apply and grow with us to make positive impact on our ERP landscape. This position will be reporting to Oracle Lead for region to support PES Vertical business and ensure to help them grow. Responsibilities: Work closely with business stakeholders to gather requirements and ensure the solutions meet business needs. Work with Oracle Functional team for new developments and enhancement. Support to business for routine transactions where technical support is required. Document technical specifications, processes, and changes in the ERP system. Analyze and troubleshoot Oracle EBS R12 issues to ensure system reliability and performance. Day to Day Business L2 support on ERP Transaction wherever required by IT Helpdesk team Added Responsibility, look at Automation opportunities within the Business and utilize existing / Power Platform Knowledge to ensure Operation efficiency improvement with help from Automation CoE team. Support, Maintain & Manage Non-ERP Business Application with help from the 3rd party partner who developed the non-ERP (2-tier) applications using PHP frontend and DB MySQL/SQL . Experience with eye excellence to improve existing Business Process using automation tools such Power Platform / UI Path Tools will be preferred. Experience: Proven 2-4 experience working with Oracle EBS R12 as a Technical Analyst or similar role would be preferred Experience in developing reports from XML Publisher Reports. Must have Expertise in SQL * Loader programming for inbound process in Oracle Applications. Must have Expertise in PL/SQL and SQL programming. Having Good Experience on Form Personalization would be preferred. Have worked with oracle utilities like SQL* Loader, UTL_FILE packages. Knowledge of OOPS Concept oriented Language and command in one or more Computer languages like Python, JS, PHP will be preferred. Understanding of Business Problem and helping them to develop Tool based the ROI with full ownership of Software. Good Understanding of front end & Backend Software Development with minimum 2 experience in Software Development. Good knowledge of Oracle EBS modules, particularly in finance and supply chain preferred. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Experience with system upgrades, patches, and troubleshooting in Oracle EBS. Qualification: Bachelors or Masters degree in computer science, Information Technology, or a related field. Travel: NA Language: English and Hindi. The salary hike as per industry standards will also depend on the candidates last drawn salary, education, experience, competency, and evaluation during the interview. Application: Interested candidates can apply through Naukri Job Positing or send their updated resume to hema.srivastava@regalrexnord.com Or contact us at 9711307301 for interview schedule.

We are conducting a scheduled hiring drive for the position of Sr. Technical Support Engineer Technical Support Process on Friday, 11th July 2025 at ActioHX Solutions Pvt. Ltd., Aundh, Pune. Note: Only shortlisted candidates will be invited for the interview. Last date to apply: 10th July 2025, 2:00 PM Mandatory Details: Total Experience: Relevant Experience: Current CTC Expected CTC Notice Period Available for F2F interview on 11-Jul-25 (Y/N): Please find the key details below: Experience: 1 to 2 years Work Location: Pune (Work from Office) Key Skills: Hardware knowledge, troubleshooting desktops/laptops/servers, ticketing tools, English communication, multitasking. Other: Flexible to work on holidays & shifts. Detailed JD attached for reference. Looking forward to suitable profiles. Skills required: Computer Hardware Knowledge is mandatory. Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used. Candidate should read, write, and understand English. Candidate should be able to multi-tasks. Roles & Responsibilities: Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches. Provide L2 support to team members for tech support case log audits through email & chat. Reviewing web-based dispatch Orders and processing as per set guidelines. Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested. Validating troubleshooting and correctness of the orders. Experience in ticketing tool. Experience/Willing to work in providing online support. Compliance with company policy, process policy and procedure. Other Requirements: Candidate should be flexible for working on Indian Holidays. Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned and on Indian holidays. Should be interested in building a long-term career with the company. Qualification: BE/B.Tech /Graduation (in relevant discipline).

Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional : Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

SEND CVS TO shilpa.srivastava@orcapod.work with subject L2 support Focus on delivering world class customer service to every customer coming at the ITS Walk-up. • Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. • Install and configure firm-standard images on laptops & desktops. • Interface with outside customers and vendors as required • Follow direction of immediate supervisors or managers to implement new technology. • Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. • Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. • Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. • Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. • Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). • Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

Role & responsibilities Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L2 Support over call(international) JD: Must have Experience: 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subjectteams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional : Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

Service Desk Specialist 24/7 Operations- Rotational Shift & week Offs Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Additional Installed, modified, and made minor repairs to computer hardware and software systems. Understood VPN configuration and mobile device security protocols to ensure data protection. Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems. Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support. Strong technical Background with Excellent Communication Skills.

Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform. 24/7 Support Model (L2- Remotely End user Support for US and Canada users.) Responding to client support requests and contacting User to find out the nature of the problem. Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. Escalating software and other application issues to the subject teams. Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. OS/ Office/ basic system application/Anti-Virus client support. Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. Strong experience & Knowledge of ITIL Process. Strong experience & Knowledge of MIM. Role & responsibilities Preferred candidate profile

Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting. Experience in a L2 service desk / tech support process providing remote support for Laptops / Desktops Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of installation and troubleshooting of Microsoft office Applications and software installations Experience Wireless connectivity, email and printing related requests Should have good knowledge in Active Directory, Antivirus , Imaging, Patch Management solutions. Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365 . Experience on configuring Mobile devices such as IOS, Android devices Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Should be flexible to work in different shift timings and coordinate with different teams across geographies. Work from office must. Note : Candidates to carry earphones or headphones to the hiring venue for in-person interviews. Personal Laptops not allowed in the venue .

Hi Candidates, We are hiring for ETL Support Location- Mumbai Exp- 2 to 5 years Skills- ETL support, Scripting, SQL Direct Responsibilities 3 + years of experience in Informatica development/production support. Ability to understand and architect ETL solutions for production support activities. Provide L1\L2 tier production support (oncall rotation) for ETL jobs in production. Able to understand\write\troubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Informatica platform. Collaborate internally and external sources to maintain SLA and provide escalations. Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring). • Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies. Troubleshooting ETL jobs and follow escalation procedures to resolve the issue. Collaborate and work with development team on L3 issues and follow the task to completion. Provide on call support for Informatica ETL jobs (on rotation 24x7). Participate in change deployment releases Ensures adherence to bank and information systems policies and procedures, security measures and audit standards. Able to understand process quickly and apply in day-to-day activities. Team player and mentor junior support engineers. Interested candidate share your resume on singh.nikita@kiya.ai