381 L2 Support Jobs - Page 14

Role & responsibilities • Responsible for maintaining the technical knowledge of the customer environment. • Responsible for updating the technical documents in the Support & Application Management knowledge base. • Analyze log files, provide corrective measures, and propose technical preventive solutions to the First Line team or the customer success associate. • Spar with project members about technical/functional workarounds in the model in case of defining a correction due to an incident. • May execute hotfixes in the model on Production environments. • Responsible for defining clear instruction (documentation and training) towards the front office team for incidents, service requests, o...

Skill: L2 support (service desk/Technical support) Experience: 3+ Years Qualifications: BE/B.tech, Bsc, BCA Salary: 4.8 LPA Location: Bangalore Shift: 24/7 NP: Immediate Must have: L2 support Regards, Jaya 7338960689

Hands-on experience in NOC operations (incident management, monitoring tools, L1/L2 support coordination) • Exposure to monitoring platforms (e.g.SolarWinds, Zabbix, Datadog, Splunk, Prometheus, or similar) • Comfortable working in rotational shifts Health insurance

JOB RESPONSIBILITIES : Collaborate with business users and stakeholders to gather and document functional requirements related to dealership operations (sales, service, parts, inventory, finance) Assist in the configuration and customization of DMS platforms Support end-to-end implementation of DMS modules, including data mapping, testing and go-live activities Prepare detailed functional specifications, user manuals and training documentation Participate in UAT (User Acceptance Testing) and support clients during and after deployment Troubleshoot issues and coordinate with technical teams to ensure timely resolution. Monitor system performance and recommend enhancements based on user feedba...

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver highquality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand arc...

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai Airoli Location Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at th...

Location: Noida/ Mumbai/ Pune/ Bangalore Job Summary: L2 support Engineer for production application monitoring , and incident management resolution within defined SLAs. Involves works in shifts 24*7 Job Description: 4 to 5 years of experience in L2 support. Work in the L2 support team for production application monitoring and incident management resolution within defined SLAs. Involves works in shifts 24*7. Have some basic knowledge of monitoring tools like AppDynamics, Nagios, Kibana, ServiceNow, Jenkins, Postman. Have knowledge of writing basic SQL queries. Good Communication Skill is as there is direct client communication. Knowledge of Java/.Net will be an added advantage.

Job Purpose - This role offers individuals with foundational skills the opportunity to expand their knowledge in core IT administration, end-user computing, networking, and business-critical application support. RWS is focused on building a first-class internal IT operation that provides tools, procedures, methods, support, and infrastructure for a rapidly expanding global organization. This position requires working in shift-based schedules, providing support 24x5 with occasional evening and weekend work, with a planned expansion to 24x7 operations. The ideal candidate is highly motivated, customer-focused, and committed to service delivery excellence. Key Responsibilities - Respond to inbo...

We are seeking Product Support Engineer which would be part of the 1st Line Client Services Team and is responsible for providing 1st line support 24/5 to kACE clients. This team is responding to a wide variety of inquiries, including but not limited to financial industry questions, product functionality, technical troubleshooting, and data questions. Key Responsibilities Serve as the first point of contact for clients who is seeking product, data, mathematic and technical assistance over the phone or email Troubleshoot and facilitate the resolution of technical issue and pricing issues Perform remote troubleshooting through diagnostic techniques and pertinent questions Proactive monitoring ...

International Technical Voice Process Experience -1 year min in Int Technical Process Qual: Graduation Mandatory Location -Bangalore Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478/genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA + Incentives + Allowances

Shift Timings : There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST) Key Responsibilities Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolving by providing a high level of customer service. Responsible and accountable for the tracking of incidents, change management and requests from initial identification through to resolution, ensuring that appropriate. categories for logging and escalating incidents and requests are used. Interact with users to resolve IT-related issues and provide...

We have the opening for Application Production Support role for one of our leading investment banking client in Mumbai location. Exp: 2 to 5 years Responsibilities Direct Responsibilities Understanding of the flow & overall business in investment banking Ensuring the accurate calculation of capital measures such as value-at-risk (VaR), stress VaR, Incremental Risk Charge (IRC), and Comprehensive Risk Measure (CRM) including the floor calculation, counterparty risk exposure capital and VaR-on-CVA for the perimeter covered by the approved internal models. Ensuring the timely re-calibration of these models and performance of back-testing to support the usage of these models for the capital decl...

This opening is for one of our leading Investment Banking client in Mumbai location Exp level : 7 to 9 years Responsibilities You will provide support in the migration to the cloud solution. You will be responsible for the installation and effective running of File Transfers by CFT and XFB Gateway. You will be responsible for the installation and effective running of Sentinels file Transfer monitoring. You treat and resolve CFT incidents by diagnosing and determining severity and priority and deciding what actions to take to restore the service. You prepare, document and execute changes in accordance with internal procedures and in relation to the various stakeholders and clients. You verify...

The Job Responsibilities: Your duties will include providing technical L2 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing. Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery. Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identify and communica...

Role & responsibilities Provide Level 1 and Level 2 support for issues related to Office 365 , Intune , and Exchange Online Troubleshoot and resolve incidents and requests logged in the ticketing system Manage user onboarding/offboarding (mailboxes, Intune enrollments, access controls) Support end-users with issues like email access, device enrollment, Teams/SharePoint, MFA, and application policies Create and maintain documentation of issues and resolutions in the ticketing system Escalate complex issues to senior engineers or vendors when required Ensure compliance with client-specific security and data handling standards Provide user guidance on best practices for secure usage of Microsof...

6.0years of experience in application or production support. Proficiency in SQL – writing queries, joins, data validations, and debugging. Experience with AWS services such as EC2, RDS, S3, CloudWatch, IAM. Should be strong in SQL & AWS Cloud.

- L2/L3 support: M365 (Exchange, SharePoint, Teams, OneDrive, Intune MDM/MAM, VDI) - App/user testing & debugging - Collaborate with Service Desk/OEMs - Support config, testing DR/BCP - Document issues & resolutions - CCNA-level networking preferred

Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM I/;Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues. Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning. Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, App...

Roles & Responsibilities: Strong problem-solving and troubleshooting skills Troubleshoot and diagnose complex problems with software and hardware Installation of Routers , Switch , Firewall, LAn Cables Required Candidate profile Windows/Linux OS, NW Equipments like Server, Switch, Firewall, Security Certificates, Installation of Routers , Switch , Firewall, LAn Cables, DevOps and agile working methodologies

International Technical Voice Process Experience -1 year min in Int Technical Process(SD) Qual- Graduation Mandatory Location - Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah- 7737536478 / genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA+Incentives+Allowances Both Side Cab

Role: Network Engineer Skillset: Network Engineer with GNOC Department Name: OCI, Physical Networking Experience: 3 - 5 Years Qualification: Graduation (Preferred to have BTech/BE) Shift Coverage: For now, itss IST & UK hours but candidate should be open for 24x7 as per requirement. Location : Bengaluru Package: 7LPA max JD & Skill requirement: Should have experience working in GNOC environment at L2 level managing large Data Center. Experience working in a large ISP or cloud provider environment. Experience with vendors like Juniper, Arista, Cisco on routers & switches. Should have experience working on Spine leaf, BGP, ISIS, OSPF, port channel. Exposure to commodity Ethernet hardware (Broa...

Hi All, We are hiring for our MNC based client for Pune location. Looking for candidates experience with support and operations. Experience in JCL. Experience in CA7 schedule or control M. Experience with Mainframe operations, console monitoring, mainframe support. Hands on L2 ad L3 support. Note : This is an operations role and candidate should be ok with the rotational shift and 5 days WFO.

Role & responsibilities Deliver exceptional customer service to all walk-up clients. Provide hardware and application support, including asset management and tracking. Install and configure standard firm images on laptops and desktops. Interface with external customers and vendors as needed. Support new technology rollouts under supervisor guidance. Offer rotational after-hours emergency support as per service agreements. Deploy and support mobile devices, including setup, activation, and troubleshooting. Build strong relationships with users across all levels; promote ITS services and maintain ownership of issue resolution. Follow established processes; document issues/resolutions in knowle...

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st li...

About the Role: We are seeking a proactive and tech-savvy Product Support Engineer to join our team and contribute to delivering exceptional L2 (Level 2) Support. In this role, you will assist with advanced troubleshooting, resolve escalated technical issues, and work closely with the product and engineering teams to maintain seamless product performance. This role will provide valuable exposure to a dynamic, fast-paced support environment and opportunities to develop advanced problem-solving and technical skills Key Responsibilities: Provide technical support to customers via email, chat, and calls. Diagnose and troubleshoot software, API, and system integration issues. Analyze logs and err...