381 L2 Support Jobs - Page 13

BDOEDGE is Hiring: Technical Support Engineer ! Job Title: Technical Support Engineer Location: Kolkata Level: Experienced Associate Job Type: Full-Time Experience Level: 1-3 Years Notice period: 30-45 Days Educational Qualification: Bachelor's degree in computer science, Information Technology (IT). This is a full-time on-site role for a Technical Support Engineer at BDOEDGE , Kolkata. The Technical Support Engineer will be responsible for technical support , troubleshooting , system administration, helpdesk support, and providing IT assistance to BDOEDGE Employees on a day-to-day basis. Key Responsibilities : Provide first-level technical support to end-users for hardware software , and ne...

Job Description This is a Level 2 Analyst role responsible to support IT Infrastructure including PCs, Printers and Software installations and resolve end-user requests/issues Job Duties/Responsibilities may include, but are not limited to: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support – Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT supports the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams in different time zones. Basic Qualifications: Graduat...

We are looking for a proactive and customer-focused individual to join our team as L1 Support for Salesforce. In this role, you will serve as the first line of contact for end-users, assisting with basic Salesforce issues, routing complex problems to L2/L3 teams, and ensuring timely resolution and communication. Key Responsibilities: Monitor and respond to user queries and tickets related to Salesforce. Perform basic troubleshooting (login issues, data visibility, profile/permission errors). Provide support on standard Salesforce functionalities (Leads, Accounts, Opportunities, Cases, etc.). Escalate unresolved or complex issues to L2/L3 support or Salesforce admins/developers. Document issu...

Key Responsibilities : * Managing incident and support requests from units * Coordinate with support partner and internal team for request resolution * IT assistance and Communication to functional team member for managing day-to-day operational issues * Resolve L1/L2 support issues from end users * Contribute to roll-out of new implementation & enhancements Soft Skills * Ability to think technically and analytically is required * Effective and efficient written and oral communication with internal and external contacts is required. * Ability to work well with a team is required Areas of responsibility will include the following elements * L1 support for Oracle Fusion Financials (General Led...

Minimum 10+ years of overall experience in support roles, with at least 3–4 years in L2 Support Strong SQL skills and hands-on experience with any BI reporting tools Excellent analytical and debugging skills Required Candidate profile 10+ years of Overall experience in support roles, with minimum 3- 4 years of experience into L2 Support Flexibility to work in night shifts

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Hi All, This opening is for one of our leading client in Investment Banking client in Bangalore location. Please go thru the skillset below; Exp : 3 to 7 years Core Requirement :- Windows OS - High level of expertises and OS setups ,Windows Server Internals, Troubleshooting Windows OS at advance level. Citrix setups and administration. Powershell Expert at advance level of Powershell (must have) Python Ability to Read/Write Python scripts for automation and enhancing prod montoring and DevOps Preferred Production experience across the following: Technical Expertise primarily trained in Windows OS, Citrix, Scripting PoweShell, Basic SQL and development code basic knowledge. Software/Applicati...

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 C1) Job Description Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change i...

kinds,kinds,areasWhat would you do? The outlined responsibilities involve proactive monitoring, incident response, and release management, all crucial for maintaining the performance and integrity of the IT environment. Here's a breakdown of these duties: Continuously monitor alerts generated by monitoring tools. Evaluate their severity to determine the level of response required. If any actions are required in response to alerts, collaborate with the Level 1 (L1) team to ensure that necessary steps are taken to address the issues. Proactively use advanced monitoring tools like Application Performance Monitoring (APM) to perform in-depth analysis of systems, applications, or services. Keep p...

Proficient in ETL tools (e.g., Abinitio, Informatica PowerCenter, Talend), SQL query writing, database management (Oracle, SQL Server), schedulers (Control Center, Control M) Ability to lead and mentor a team of ETL support specialists

Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams. Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents. Develop and implement permanent solutions, including patches, workarounds, and configuration changes. Collaborate with development teams, vendors, and other IT departments to resolve issues and implement solutions. Manage and maintain critical IT infrastructure and applications to ensure stability and reliability. Monitor system performance, identify potential issues proactively, and implement preventative measures. Create and maintain comprehensive tec...

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver highquality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand arc...

Job Title: Network Support Engineer (IP/Ethernet) Experience: Min 3 Years Industry: Telecommunication / Internet Service Provider Location: Airoli , Navi Mumbai Shift: 24x7 Rotational (NOC Environment) Working days- 5 days Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ether...

Primary responsibilities will include: Providing Level 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Using SQL scripts for creating queries and troubleshooting stored procedures Using SQL profiler to identify the root cause Effectively communicating timely updates to customers through appropriate incident tracking tools Quickly establishing rapport, gaining and maintaining credibility with diverse audiences Coordinating between customers, development team and internal support teams while working on customer issues. Efficiently coordinating with the internal and external stakeholders Working with the cus...

Hi, Greetings from the IDESLABS, Urgent Requirement for Customer service Support. Location:Pan India Mode of work:Hybrid Employment Type:C2H JD: Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA sFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client.Role requi...

Role & responsibilities L2 Support with PL SQL Development 4 to 6 yrs able to write queries Preferred candidate profile

Role & responsibilities Provide Level 2 (L2) support for network incidents and service requests escalated from the L1 team. Monitor and troubleshoot LAN, WAN, WLAN, and VPN connectivity issues using tools like SolarWinds, Wireshark, or PRTG. Configure, manage, and troubleshoot routers, switches, firewalls (e.g., Cisco, Fortinet, Palo Alto), and load balancers. Perform root cause analysis of recurring issues and implement permanent fixes. Maintain network documentation including diagrams, configurations, and change logs. Coordinate with ISPs and vendors for circuit and hardware-related issues. Work on network performance tuning and capacity planning. Participate in network upgrades, migration...

Role & responsibilities Provide Level 2 (L2) support for network incidents and service requests escalated from the L1 team. Monitor and troubleshoot LAN, WAN, WLAN, and VPN connectivity issues using tools like SolarWinds, Wireshark, or PRTG. Configure, manage, and troubleshoot routers, switches, firewalls (e.g., Cisco, Fortinet, Palo Alto), and load balancers. Perform root cause analysis of recurring issues and implement permanent fixes. Maintain network documentation including diagrams, configurations, and change logs. Coordinate with ISPs and vendors for circuit and hardware-related issues. Work on network performance tuning and capacity planning. Participate in network upgrades, migration...

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simples...

Role & responsibilities We are hiring for a Production Support role involving L2/L3 support, Java/.NET stack, Splunk monitoring, and SRE practices. 24/7 rotational shift mandatory. Interested candidates can share your resume to sarvani.j@ifinglobalgroup.com

Roles and Responsibilities Manage daily operations of the NOC team, ensuring seamless delivery of services to customers. Oversee incident management processes, including root cause analysis and resolution of issues promptly. Provide technical support at both L1 and L2 levels for network-related problems. Coordinate shift management activities to ensure efficient use of resources and effective communication among team members. Develop strong leadership skills to motivate and guide a high-performing team.

Position : IT Support Engineer Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong und...

Greetings from KVC CONSULTANTS LTD! We are hiring for Technical Voice Process for a leading ITES MNC in Noida. ELIGIBILITY : - Graduates with minimum 18 months of Technical Support experience can apply. SALARY :- Upto Rs 5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab -Excellent communication skills required. To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR * HR Mahvish : 9628373766 * HR Simran : 9821182647 **NO PLACEMENT CHARGES**

Application Support - Banking domain LOS , Banking domain. NBFC Domain 2+ years 5 days working. Mumbai - Lower Parel

Looking for candidates having experince on java production,L2 0R L3 Support engineer, troubleshooting, JIRA,SQL, java application, technical support, Basic coding of java is mandate and debugging SQL query writing experince is mandate