169 L2 Jobs - Page 5

Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording Experience with Genesys, Avaya, or cloud-based contact center platformsHands-on scripting experience with JavaScript, Python, or PowerShell.Experience with AI-driven contact center solutions and chatbots.Job Roles and Responsibilities: Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions. In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. Expertise in SIP trunking, VoIP protocols, QoS, and network troubleshooting. Hands-on experience with CTI integrations, API-based development, and database-driven call routing. Proficiency in SQL, Windows Server, and Linux-based systems for UCCE components. Should have worked on at least two Cisco UCCE implementation Project Implement security policies and best practices for UCCE environments. Good understanding of Outbound solution In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS. Recording solution knowledge, preferably Calabrio AQM Troubleshooting experience on Finesse, PGs. Experience with ICM / UCCE scripting utilizing Script Editor. Understand UCCE Database Schema and ability to use queries against the databases. Good knowledge on Verint Recording solution Hands on experience on Incident & Change management process. Good understanding on ITIL process. Work with OEM for escalated cases. Good Team player and provide periodical knowledge transfer to teams. Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation Should have good verbal and written communication skills. **Note:PCCE = Packaged Contact Center EnterpriseUCCE = Unified Contact Center Enterprise

Technical Support Executive / Tech Support / L1 / L2 / B.Tech / BCA Solving the Technical Problem Troubleshooting of technical Fault (Operating System, Software, Hardware, Network, Routers) 5 Days Working Rotational Shift Salary 27k -40k Required Candidate profile Min. 6-month Technical Support Voice Process Exp. Mandatory Excellent English Communication Skills NO Call WhatsApp ur CV HR - 7836850555

Min 2 Years of exp in Technical Support Skills - IT Service Desk, Troubleshooting , Active Directory , VPN Any Graduate CTC - 4LPA + Allowances + Incentives Immediate Joiner Location - Pune | Bangalore US Shifts To Apply- radhika@genesishrs.com

Maintain the health and performance of the IoT satellite network infrastructure Alarm Monitoring and ticket resolution Monitor network performance & respond quickly to network incidents Fundamental understanding of GCP platform

Positions available: 1. Senior Firmware Developer 2. Technical Architect (Embedded Firmware) Immediate candidates who can join within 10 to 15 days of selection required. Desired Skills and Experience 7+ years of firmware development experience in an embedded domain. Experience with networking protocols on embedded platforms: Wi-Fi, TCP/IP, TLS, HTTP, MQTT, ZigBee, Z-Wave. Proficiency in C programming, data structures and algorithms Detailed operational knowledge of L2, L3, L4 protocols, switching, routing, gateway and service discovery Detailed operational knowledge of L2, L3 and L4 level security Strong problem solving and complex software development/troubleshooting skills. Experience in scripting using Python, Perl Experience in implementing RFCs Experience with RTOS embedded experience ( VxWorks, PSOS, Linux OS) Hands on Experience in Linux Kernel Modules, Linux Kernel networking Hands-on knowledge of drivers, I/Os, peripherals, sensors and serial devices Ownership, team player, time management skills and good interpersonal and communication skills Willing to learn and scale up with contemporary tools and technologies Education: BS/MS in Engineering or Computer Science

Supervise and train mobile repair technicians Assign tasks and monitor performance Oversee the repair process, from diagnosis to completion Ensure repairs are completed efficiently and to high-quality standards Manage inventory of parts and tools Required Candidate profile Candidate must have some prior experience in Quality Checking/Repairs of mobile handsets. Candidate must have basic excel knowledge. Candidate with Similar Work Experience preferred. Perks and benefits Best in the industry

Oversee daily Ops, including scheduling, resource allocation, & smooth workflow Service Quality & Standards Process Improvement Customer Satisfaction Service Quality & Standards Performance Monitoring Compliance Collaboration Reporting & Analysis Required Candidate profile Candidate must have Technical Skill of Mobile Repairing Excel knowledge. Team Leadership & Development Problem-Solving Communication Organizational Skills Communication Analytical Skills Perks and benefits Best in the industry

Role & responsibilities - Must have good SQL knowledge (Constraints, Joins, sub-query, index, procedure, trigger) Good knowledge in Unix (Unix commands, Vi-editor) Minimum 3.5 years of work experience in L2 Production support. Good knowledge in automation (Scripting) Quick learner and outspoken Technical education background Knowledge on basic networking concepts. Production Monitoring skills Preferred candidate profile - Fintech work exp will be an added benefit. Responsibilities: Debugging the application in prod environment Writing SQL Queries Performance Tuning Executing Basic Unix tasks

We are seeking a detail-oriented and customer-focused L1 L2 Engineer to provide first-level technical support to end users. The ideal candidate will troubleshoot and resolve hardware, software, and network issues, ensuring the smooth functioning of desktop environments, including support for Apple devices. The candidate should possess excellent communication skills, be proactive, and be willing to implement new technologies. Role & responsibilities Technical Support : Provide first-level support for desktops, laptops, and peripheral devices (e.g., printers, scanners). Respond to user-reported incidents and service requests via phone, email, or ticketing system. Troubleshoot and resolve common hardware, software, and network connectivity issues for both Windows and Apple devices (macOS, iOS). Assist in device enrollment, configuration, and troubleshooting for Apple devices using tools such as Apple Configurator or Mobile Device Management (MDM) solutions. Understand and maintain CRM or ERP software functionalities System Maintenance : Perform basic installations, configurations, and upgrades for operating systems and applications. Assist in maintaining asset inventory and documentation for IT hardware and software Conduct routine maintenance checks and updates to ensure systems are operating efficiently User Assistance : Guide end users on basic IT processes, tools, and best practices, including navigation and troubleshooting of Apple devices. Escalate complex issues to higher-level support teams when necessary. Follow up on resolved issues to ensure user satisfaction Collaboration and Reporting : Work closely with other IT team members to ensure timely issue resolution. Document troubleshooting steps, resolutions, and other relevant information in the IT knowledge base. Prepare periodic reports on common issues and resolutions for continuous improvement. Required Skills & Qualifications Education: Diploma/Degree in Computer Science, IT, or related field. Experience: 5-6 years of experience in IT support or a similar role Technical Skills : Good knowledge of Windows and macOS operating systems. Understanding of iOS device troubleshooting and configuration. Familiarity with troubleshooting hardware, software, and network issues. Experience with Apple tools and services such as iCloud, AirDrop, and Apple Configurator. Understanding of basic networking concepts (IP addressing, DNS, Wi-Fi) Good knowledge of switches, VLANs, firewalls, routers, access points, servers, CRM, and ERP solutions Soft Skills: Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proactive and willing to implement new technologies. Ability to work independently and collaboratively in a team. Work Environment : Flexible to work in shifts or during weekends/holidays, if needed. What We Offer : Competitive salary and benefits package. Training and development opportunities for career advancement. A supportive work environment focused on collaboration and innovation

Desktop Support Specialist with Cloud Expertise_ Thane Location Location: Wagle Estate, Thane Work Timing: 9:00 AM - 7:00 PM IST Working Days: Monday to Saturday (Sunday off) Job Description: We are looking for a Desktop Support Specialist with strong cloud technology knowledge to join our IT team. You will provide technical support for end-users, solve hardware and software issues, and manage cloud platforms like Microsoft Azure, AWS, and Google Cloud. Key Responsibilities: Provide support for desktops, laptops, and mobile devices. Troubleshoot hardware and software issues (OS, apps, network). Work with teams to maintain and update systems. Install and configure hardware (monitors, printers, etc.). Support cloud applications and manage cloud environments (Azure, AWS). Monitor cloud services for uptime and availability. Manage Virtual Desktop Infrastructure (VDI). Document troubleshooting steps and create guides. Train users on new technologies like Microsoft 365 and Google Workspace. Track IT issues and ensure timely resolution within SLAs. Assist with system upgrades and backups. Ensure security and data protection compliance. Skills & Qualifications: Experience in Desktop Support or similar roles (Windows, macOS). Strong knowledge of cloud platforms (Microsoft Azure, AWS, Google Cloud). Experience with Virtual Desktop Infrastructure (VDI) and networking (DNS, VPN). Good communication and customer service skills. Cloud certifications (Azure, AWS) are a plus. Experience with IT security tools and asset management.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA). This role performs configurations, action installations and attend to break/fix events. What you'll be doing Key Responsibilities: B.E. /B. Tech in Computer Science/ Electronics /ECE / EE / ECS / IT Engineering/MCA/BCA At least one SIEM solution certifications with one or more SIEM/ Security solutions (i.e., RSA NetWitness, Splunk ES, Elastic ELK, HP ArcSight, IBM QRadar Log Rhythm). At least one L3 level security certifications viz. CCIE/CISSP/CISA/CCNP etc. Minimum 7 years of experience in handling security related products& services in an organization and out of total experience, 5 years of minimum experience should be as an L2 in SOC management. Person should have adequate knowledge of Check point firewall and IPS and Cisco firewall and IPS, McAfee IPS, Web Application Firewall, DDOS and other security devices Administration of SIEM environment (eg: deployment of solution, user management, managing the licenses, upgrades and patch deployment, addition or deletion of log sources, configuration management, change management, report management, manage backup and recovery etc) Construction of SIEM content required to produce Content Outputs (e.g., filters, active lists, correlation rules, reports, report templates, queries, trends, variables) Integration of customized threat intelligence content feeds provided by the Threat Intelligence & Analytics service Identifies possible sensor improvements to prevent incidents Collects/updates threat intelligence feeds from various sources Creates situational awareness briefings Co-ordinates with the different departments for incident analysis, containment and remediation Liaise with Security monitoring team to discover repeatable process that lead to new content development Provides engineering analysis and architectural design of technical solutions Device integration, Creation of Co relation rules and Parser development Sound analytical and troubleshooting skills Good Team Management and co-ordination skills Academic Qualifications and Certifications: Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Required Experience: Moderate level of experience in a technical implementation engineering or similar role. Demonstrated experience engaging with clients and conducting presentations. Demonstrated project administration and documentation experience. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Security Analyst/ Engineer Skills/ Requirements Experience with security response automation and orchestration implementation (SOAR) Crowdstrike experience fusion automation, endpoint detection, logscale, CSPM, Identity protection Palo Alto Networks experience -- Python and powershell scripting skills Ability to communicate and interact effectively within a team environment Networking security practices experience Microsoft Active Directory, cloud authentication (AWS/AzureAD) knowledge Threat hunting and detection SIEM log aggregation and ingestion within Splunk and Crowdstrike logscale Advanced security incident analyst and incident management capabilities Tasks Manage security event and log aggregation into LogScale Support SEIM development and maintenance Develop and refine security analytics using LogScale and SEIM as well as Crowdstrike Fusion and other SOAR capabilities Support operationalization of Crowdstrike and Palo Alto Networks security platform capabilities

Position Purpose Senior Support Analyst will be responsible to provide level 1 and level 2 functional and technical support, role will require high level of commitment and pro-activeness to maintain the 24*7 availability of the applications leveraging on other sites in follow the sun model. Support of in-scope applications including but not limited to monitoring, troubleshooting, resolving and communicating the production events. Maintaining the application Infrastructure & peripherals in production and staging, managing obsolescence & upgrade activities, Role will be responsible for resolving user queries and provide functional support utilizing systems technical architecture knowledge. Ensuring smooth execution of batches, delivering the production change, manage Incidents and problem within the in-scope applications. The role needs to ensure availability of the application & that all relevant events and issues are recorded and resolved in timely manner. Education Level: Bachelor Degree or equivalent Experience Level 4 to 8 yrs of experience. Technical & Behavioral Competencies Must have: - Good working knowledge in Linux & Windows environment with troubleshooting & administration experience Good Working knowledge on database such as Oracle DB / Microsoft SQL Server Hands on Scripting knowledge & experience on any language Shell scripting/ Python Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security Good knowledge on ITSM and Application production support tools & protocols Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others Hands on knowledge on Scheduling Tools like Autosys/Cron Good to have Skills: - Exposure to Devops platform (Jenkins/Ansible tower) Exposure to application metrics and reporting tools like Kibana Understanding of dependency management (Gradle/Maven), Event based frameworks (Kafka/IBM MQ) Experience with IIS Administration / Weblogic /Webshpere administration Experience with Java application servers like IBM WebSphere or Apache Tomcat. Ability to configure a Java Application Server, notably:JVM settings,HTTP Connector configuration,Database Connection Pool,MQ Connection Pool Experience with ELK stack, Elastic search Direct Responsibilities Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Contributing Responsibilities To Train new comers for functional and technical knowledge To improve the application performance Provide technical leadership and mentoring to junior developers Collaborate with cross-functional teams to identify and prioritize software features and enhancements

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.Qualcomm DDR SW team Hiring for Engineer for DDR tools development.Please find below more details about Job function & Responsibilities.Exp :- (2+ yr Exp) , MTech ( Skillset Required :- - Strong understanding of OS fundamentals, data structures, Computer architecture , Embedded system.- Expertise in C programming.- Working knowledge of Python Programming.- Familiarity with debuggers like T32 and gdb.- Development work experience in embedded system at low level.- Good to have experience in UEFI [tianocore/edk2] , Linux . Development Opportunity: Need to work in UEFI framework development to develop system level stress framework development for DDR technology LP4x/LP5x, Peripherals (PCIE, UFS, USB, SD card), Multimedia(GPU, Camera, Video) etc. Desirable Good understanding of ARM APSS subsystem, , L1, L2, L3 caches, ARM V8/V9 Opportunity to get the understanding of overall soc and low level internals of subsystems in the SOC Will be responsible for driving multiple programs in terms of System level stress framework development in UEFI and DDR characterization tools. Need to work on issues with multiple teams (performance, power, peripherals, Multimedia, Design, DV etc.) Need to analyze lot of data and need to recognize patterns.You may e-mail or call Qualcomm's toll-free number found .

Experience- 6yrs Location Hyderabad only Interested candidate can share resume at juhi.srivastava@randstad.in k.minakshi@randstad.in Primary Skills (Must have) Incident Management , Change Management L2 support activity ,(banking ) incident handling , application level support , Splunk, Dynatrace , , L2 support engineers Required Skills: Experience: 6+ years of experience in IT service management, with a focus on incident management in a large-scale enterprise environment. Technical Knowledge: Strong understanding of IT infrastructure, applications, and cloud technologies. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences. Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and implement effective solutions. ITIL Framework: Familiarity with ITIL processes and best practices. Tools Proficiency: Experience with incident management tools (e.g., ServiceNow) and monitoring tools (e.g., Splunk, Dynatrace, Grafana).

Technical Support Executive - Only BPO US Tech Support Voice Process Experienced Profile - Technical Support Voice Process Salary - 30k - 45k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Only BPO US Tech Support Voice Process Experienced Min. Qualification 12th pass Excellent English Communication skills Interested Candidate Share your Resume Call HR Divya -9322717953

Hiring for US based MNC, pls Apply if following Job Description suits your aspirations. We are seeking a highly skilled and organized IT Administrator to manage and maintain our company's technology infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of all IT systems, networks, and hardware, while providing technical support to staff. This role requires a proactive individual with a strong understanding of network security, troubleshooting, and system maintenance. Maintain, monitor, and troubleshoot local area networks (LAN), wide area networks (WAN), and cloud-based networks. Ensure network infrastructure is secure, optimized, and functioning efficiently. Manage network devices, including routers, switches, firewalls, and VPNs. Install, configure, and manage servers, databases, and other critical infrastructure systems. Ensure that operating systems, hardware, and software are updated and maintained. Monitor system performance, perform routine backups, and recover lost or corrupted data. Configure and manage user accounts, permissions, and security settings. Implement and monitor security measures such as firewalls, antivirus software, and encryption tools to protect company data and systems. Regularly perform security audits and vulnerability assessments. Respond to and mitigate potential security breaches, and ensure compliance with relevant data protection regulations. Provide timely technical support to employees on hardware, software, and network issues. Troubleshoot and resolve issues related to operating systems, applications, printers, and other hardware. Train staff on how to use IT systems and software applications effectively. Oversee the procurement, installation, and maintenance of hardware devices, such as computers, servers, printers, and mobile devices. Install, configure, and update software applications, including productivity tools, email clients, and security software. Ensure regular backup procedures are followed and that backup data is stored securely. Develop, test, and implement disaster recovery plans to minimize downtime in case of system failure. Monitor system performance and network traffic to identify issues and optimize efficiency. Provide regular reports to management on system performance, network health, security incidents, and IT-related issues. Work closely with other departments to understand their IT needs and support project initiatives. Assist with the planning and implementation of new IT projects, including upgrades, migrations, and integrations. Collaborate with external vendors or consultants for specialized IT support.

Role & responsibilities 3-4 years of experience in endpoint management, sales coordination, and OEM engagement. Strong knowledge of endpoint products and ability to map them to customer needs. Experience in proposal creation, customer discussions, and sales support. Ability to manage quotations, pricing negotiations, and timely submissions. Excellent communication & email drafting skills for professional business coordination. Experience in creating and sharing sales dashboards & reports.

4 + yrs exp in L2 Network Operations. Exp Kubernetes, outing, Switching, MPLS, VPN, SD-WAN, linux/ unix, Monitoring tools Monitoring Tools SolarWinds, Zabbix, Grafana, Prometheus Available 24x7 shift, immediate joiners. Pune . L2 Must

Role & responsibilities We are looking for a highly skilled Datacom Developer with expertise in Layer 2 and Layer 3 networking protocols, GPON , XGSPON , PON technologies, and strong programming experience in C . This role requires hands-on experience in managing and developing network solutions, working with complex networking protocols, and developing software solutions for networking devices, particularly in the broadband and telecommunications industry. Knowledge of Linux and OpenWrt as well as network management protocols like TR069 and SNMPv2 will be essential. As a Datacom Developer, you will be responsible for designing, implementing, and optimizing software solutions for networking hardware and systems, working in close collaboration with cross-functional teams to ensure network performance, scalability, and reliability. Layer 2/Layer 3 Networking : Develop and implement solutions for Ethernet , VLANs , L2 QoS , rate limiting, packet scheduling algorithms, IGMP snooping , Q-in-Q , VLAN manipulation , and PCP rewrite . Work with IPv4 , IPv6 , TCP/UDP , NAT , Firewall (iptables) , DHCPv4/v6 , Port forwarding , Source-based routing , and Policy-based routing . Design and implement L3 QoS , IGMP proxy , IPv6 MLD snooping , DNS , and DNS proxy configurations for network devices. Develop tools and systems for optimizing and troubleshooting Layer 2/Layer 3 network performance. PON Technologies : Work with GPON , XGSPON , and PON technologies to develop software solutions and optimize network operations. Implement and maintain OMCI (ONT Management and Control Interface) for Optical Network Terminal management. Troubleshoot and resolve issues in PON networks to ensure high performance and reliability. Network Management : Implement TR069 and SNMPv2 for network device management, performance monitoring, and automation. Develop scripts and tools to automate network configuration and monitoring tasks via CLI . Monitor and optimize the performance of network devices, troubleshoot issues, and perform root cause analysis. Programming and System Development : Utilize C programming to develop software for networking devices, including custom firmware development and optimization. Collaborate with hardware teams to integrate network features and solutions into embedded systems. Testing and Debugging : Perform in-depth testing of networking protocols, configurations, and software solutions to ensure functionality and performance. Use tools like Wireshark for packet analysis and debugging network-related issues. Collaboration and Documentation : Collaborate with cross-functional teams to design and deliver solutions that meet business requirements. Provide documentation for software solutions, network configurations, troubleshooting steps, and system optimizations. VoIP (Bonus Knowledge) : If applicable, work with VoIP protocols and configurations, ensuring optimal performance of voice traffic over IP networks. Preferred candidate profile Bachelors Degree in Computer Science, Telecommunications, Electrical Engineering, or a related field. Proven experience with Layer 2 (L2) and Layer 3 (L3) networking protocols, including Ethernet , VLANs , IPv4/IPv6 , NAT , TCP/UDP , DHCPv4/v6 , Port forwarding , and Policy-based routing . Hands-on experience with PON (Passive Optical Networks) technologies, including GPON , XGSPON , and OMCI . Expertise in network management using TR069 , SNMPv2 , and CLI-based configurations . Strong programming skills in C , especially for developing and optimizing networking software. Familiarity with Linux and OpenWrt operating systems. Strong knowledge of L2/L3 QoS , IGMP snooping , IPv6 MLD snooping , and DNS/DNS proxy configurations. Ability to troubleshoot and debug networking devices, protocols, and systems. Experience in performance testing and monitoring of network devices and protocols. Knowledge of VoIP and related protocols, with the ability to manage and optimize voice traffic over IP networks. Familiarity with wireless networks , SDN , or NFV (Network Function Virtualization) principles. Experience with multicast protocols like IGMP proxy and MLD snooping . Familiarity with IPv6 prefix delegation and advanced NAT concepts. Experience with performance analysis tools such as Wireshark or similar packet analyzers. Knowledge of cloud-based networking and distributed systems . About the company : GX Group is a European market leader in Fiber-to-the-Home (FTTH) products, with over 20 years of experience in the manufacturing and development of cutting-edge FTTH solutions. Known for our unwavering commitment to quality and innovation , we invest heavily in research and development (R&D) to create next-generation FTTH products that meet the evolving needs of the telecommunications industry. In 2012, we strengthened our position in the market by acquiring the former Ericsson FTTH end-user equipment , allowing us to further enhance our product portfolio and capabilities. This acquisition solidified our standing as a leader in providing advanced solutions for broadband networks globally. GX India Pvt. Ltd. (GIPL) was established as part of our strategic vision to expand our footprint and contribute to the growth of the telecom sector in one of the worlds fastest-growing economies. At GIPL , we focus on providing open access broadband through reliable and future-proof Customer Premises Equipment (CPEs) that help telecom operators revolutionize the cost-base of their networks . By leveraging state-of-the-art technology, we help network operators create robust, scalable, and sustainable fiber networks. As a trusted partner to network operators worldwide , we are proud to contribute to the rapid development of fiber-based broadband infrastructure and to be an integral part of the global push toward greater connectivity . GX India is committed to providing solutions that not only drive efficiency and performance but also support the digital transformation of emerging economies. Our commitment to excellence has positioned GIPL as a strong and reliable supplier in the telecommunications sector , delivering the highest-quality products and services to meet the needs of our customers and end-users alike.

Salesforce Application Support Engineer Location: Coimbatore (Hybird) Shift: 24/7 Support (Rotational Shifts) Experience: [4-7 Years] About the Role: We are looking for a Salesforce Application Support Engineer who has experience in shift rosters, 24/7 support, and managing a small team. The ideal candidate should have expertise in handling ticketing tools (JIRA or any other) and strong Experience in Salesforce . Key Responsibilities: 24/7 Support & Shift Roster Management Work in rotational shifts to provide uninterrupted support. Ensure smooth handover between shifts. Incident & Ticket Management Handle, track, and resolve tickets in JIRA or any other ticketing tool. Provide L1/L2 support for Salesforce-related issues. Team Handling & Coordination Lead and mentor a small team of 2-3 members . Assign tasks, monitor progress, and ensure SLAs are met. Salesforce Support & Troubleshooting Assist users with Salesforce-related queries and issues . Perform basic configurations, access management, and workflow automation . Collaboration & Documentation Work closely with cross-functional teams for issue resolution. Maintain documentation for troubleshooting steps and best practices. Skills & Qualifications: Must-Have: Experience in 24/7 support & shift rosters Knowledge of ticketing tools (JIRA, ServiceNow, or any other) Team handling experience (2-3 members) Strong understanding of Salesforce CRM Good to Have: Experience in Service Desk operations Salesforce certifications (Admin, Service Cloud) Knowledge of ITIL processes

Title : Technical Support Executive - Operations ( Tamil/Malayalam Language ) Expected Qualification : Any Graduate Experience : Fresher or 1+ Years Experience Work Mode : Work From Home Roles and Responsibilities : As a technical support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, client satisfaction. You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly. Providing help to the distributor over phone or email for resolving his day-to-day semi-technical issues by issue identification, analysis and by involving Level-2 support as required. You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues. You should be able to see emerging issues and bring back in quick scalable resolution for such issues. Our ideal candidate will have : Highly customer centric. High adaptation to technology enabled environment and ability to understand change in technology. Desired skills : Impeccable and customer friendly communication both spoken and written Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage. Basic knowledge of MS-Office (MS-Word/Excel). Candidate should be flexible with working hours and weekly offs Reporting hierarchy : Manager Distributor Support Why Pharmarack : We love living the enthusiastic life and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty, your unique contributions will make a difference Our culture blends our different backgrounds, experiences, and perspectives. Here, it isnt about fitting into our culture, its about adding to it - and we cant wait to see what youll bring We believe in Open door policy and trust our employees. Our flexible working schedules help employees to be innovative and come out with best solutions for all assigned tasks

Key Requirements - Responsibilities: 1-4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products Experience in working on any two IAM engagements providing application support. Provide Level 2 and Level 3 support for the system within agreed service levels. Should have experience on One Identity requirement gathering, design and implementation. Will be responsible for applications onboarding. Experience in implementing at least two IAM engagements including requirements gathering, analysis, design development, testing deployment and application support (One Identity/other IAM) Experience in technologies, such as VB.net, LDAP, AD and SQL. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using VB.net. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Ability to create plan and execute advanced IAM trainings and independently drive proof of concepts involving emerging IAM technologies. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Contribute to eminence activities, such as automating manual tasks performed by One Identity Administration team. Customize, configure, and develop One Identity solution integrations using requirements and design and independently manage project deliverables to successful completion. Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery and help factor reusability and related benefits. Vendor coordination Application patch deployment. Troubleshoot One Identity Issues Understands of below IGA concepts: User Lifecycle Management, Provisioning, and Reconciliation Auditing, Reporting, and user activity Monitoring Access Certification SOD Strong communication skills, both verbal and written Qualifications: Education: Bachelor's Degree required. Skills Expertise OneIdentity Manager 6.0, 7.0 or later Scripting knowledge like VB.net, PowerShell etc. Good soft skills i.e. verbal & written communication, technical document writing etc. Exposure to global security standards e.g. PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale.

Job Summary Analysts engage in risk, compliance, and financial crimes projects to serve Promontory clients within the banking and finance industry helping them meet and exceed regulatory expectations. Analysts are expected to positively contribute to Promontory's success in a variety of areas, including BSA, anti-money laundering surveillance and reporting assistance, OFAC sanctions compliance, and other areas relevant to todays heightened regulatory climate. Analysts must possess excellent writing, research, analytical, and critical thinking skills, and other applicable experience that leads to success in the role, such as strong work ethic and natural curiosity. Analysts must be able to judiciously analyze, assess, and write clearly and concisely. The nature of this work requires individuals to be flexible, learn new skills, work within time constraints, and meet uncompromising quality requirements and production expectations while working closely with others in a dynamic team environment. Principal Responsibilities: + Apply logic and strong reasoning skills to conduct research for case analysis. + Use sound decision-making skills to make recommendations based on research results. + Compose comprehensive supporting narratives + Interpret and apply project policies and procedures to direct work. + Maintain high work product quality as outlined by each project specifications. + Ensure work adheres to defined engagement policies and procedures + Manage work efficiently to meet production goals and project deliverables. + Contribute to developing individual and project goals and execute on tactical strategies for goal attainment. Knowledge, Skill, and Ability Requirements: + 1+ year prior AML experience REQUIRED. + Compliance experience at a financial institution is STRONGLY PREFERRED . + Retail banking experience is PREFERRED. + The ability to work independently, take initiative, and able to adapt to change. + Ability to quickly understand and maintain current know3ledge of banking regulations, concepts, and issues. + Quickly learn new applications and client systems to conduct research. + Exercise sound judgment and observe the highest degree of confidentiality. + Adept at multi-tasking and meeting deadlines in high-pressure environment. + Results oriented team player with strong initiative and flexibility. + Strong analytical and problem-solving abilities. + Superior writing skills with the ability to convey ideas clearly and succinctly. + Exemplary customer service towards both internal and external parties. + Exceptional research and processing skills with the ability to analyze large data sets, decipher higher risk attributes (transactional, geographical, product, customer type, etc.), and disposition appropriately. + Demonstrate competency with computers, including proficiency with all Microsoft Office products, and should have prior experience with a variety of computer database and testing systems. Common Areas of Involvement: + Anti-Money Laundering (AML) Alerts Review alerts generated by client systems for anomalous or potentially suspicious activity Review Know Your Customer (KYC) data for the focal client Analyze account transaction histories to identify activity indicative of money laundering, terrorist funding, or other potentially unusual or suspicious activity Conduct due diligence research on focal party and key counterparties Compare research and analysis to alert typology and close or escalate based on the review Know Your Customer (KYC) Remediation Consumer/Personal Review KYC alerts generated by client systems for new customer or ongoing KYC review/remediation Review customer profile details and any KYC gaps Review customer documentation for validity, completeness, and any required notary services Update customer profile details with incoming data from documentation and KYC questionnaires Click on the link and apply to the position before 19th March 2025 - https://ibm.biz/BdG53Q Shortlisted candidates will receive a confirmation email to attend the in-person face to face interview.

Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. Maintain accurate time and records in all service tickets as performed. Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. Troubleshooting firewall related issue. Configure the L1 and L2 level devices. Inspecting Link utilization, High CPU usage, memory utilization on devices. Shifting traffic (failover) between routers and switches whenever face the slowness, packet loss, latency issues from ISP (PE) links at event and at the time of scheduled failover testing activity, failover of the firewalls, router, switches and links like P2P. CISCO ASA Firewall Work on ASA OS 8.4 and above. Responsible for Implementation of NAT and Access list. Configuration of IPSEC and Web Vpn. Configuration of Failover. Configure and manage ASA Firewall via CLI and ASDM. Backup of ASA Firewall. Hands-on experience of ASA 5500 & 5500-X series Firewall. Palo Alto NGFW Integration of Panorama with Palo Alto firewall for Centralize management. Configure the profiles as per the client Requirement based on User-ID, APP-ID and Content-ID. Performing Client or Clientless AD integration with Palo Alto Firewall for User and Group mapping. Configuring High Availability Failover. Provide access to users for Servers and Services as per change request (Remedy) by applying change on respective firewalls. Coordination with Palo Alto TAC to get support for escalated issues and troubleshooting the issues. Configuration of IPSEC VPN. Hands-on experience on PA 220, 820, 3020 and 5220.