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Rigved Technologies
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L2 Desktop Support (F2F Interview)

L2 Desktop Support (F2F Interview)

Rigved Technologies

2 - 7 years

2 - 5 Lacs

Mumbai Suburbs, Thane

Posted:3 months ago| Platform:

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Skills Required

Desktop Remote Hardware MS Office Printers

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: Responding to application Support Requests and Incidents which involve troubleshooting. Handle multiple Citrix sessions relating to users issues. Knowledge on ITIL process. Identify and resolve issues of Windows, VPN, Microsoft applications including O365. Strong follow-up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating technical issues to L3 team. Being a 24x7 operation, the candidate should be willing to work in shifts. Have proficiency with helpdesk and remote desktop programs. Preferred prior experience on Service Now. Preferred candidate profile: Written and oral fluency in English. Relieving & Experience Letters of all the previous organizations worked with. Candidate must have completed Degree / Diploma from a renowned University. Notice Period less than 15days Perks and benefits: Cab Facility Meal Vouchers Shift Allowances Bonuses

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Rigved Technologies

www.rigvedtechnologies.com

Technology / IT Services

Pune

50-100 Employees

43 Jobs

Key People

Amit Deshmukh

CEO
Sneha Patil

CTO
Rahul Srivastava

COO

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L2 Desktop Support (F2F Interview)

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L2 Desktop Support (F2F Interview)

Experience & Salary

Skills Required

Work Mode

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Job Description

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